This document discusses developing a new compensation plan for a company. It notes current issues like high turnover and a lack of motivation. A trial was conducted in two locations - revenues and profitability increased at one but decreased at the other. Customer satisfaction also saw mixed results. The objectives of the new plan are to attract and retain talent, encourage new behaviors, and increase profitability. Recommendations include an employee engagement program, improving customer satisfaction, using online ordering, incentivizing managers based on store profitability using metrics, and sharing profits with hourly employees.