This document provides an introduction to information technology and IT-enabled services industries. It defines IT as creating, managing, storing and exchanging information using computer hardware and software. It describes how computers work via input, output and processing units. It also explains different IT-enabled services like BPO, the structure of the IT-BPM industry, and applications of IT in various fields such as education, entertainment, communication, business, science, banking, healthcare and government.

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CB/IX/21228 Introduction to IT – ITeS Industry
Subject: IT(402)
Topic: Introduction to IT–ITeS Industry
Grade: IX

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Learning Objectives
• Understand the importance of Information
technology
• Understand the IT enables services
• Comprehend the different BPO services
• Know the application of IT in different
industries

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Information Technology (IT)
• It means creating, managing, storing and exchanging
information.
• It includes different types of technology such as computer
hardware and software technology to deal with information.
IT
SOFTWARE
HARDWARE

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Hardware
• It refers to all the physical components of a computer.
• For example: Keyboard, Mouse, Motherboard, Monitor, Hard
disk, Cables and Printer.

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Software
• Along with the hardware, a computer also needs software to
function.
• Software sends instructions to the hardware to perform the
necessary tasks.
• For example: Operating system, Word processor, Spreadsheet,
Graphics software

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Input Output and Processing
Input
Output
Processing

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Data Processing

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Data Processing
A computer system is divided into three units.
Input Unit
It helps user to enter raw data and instructions into the
computer system.
Central Processing Unit
It performs the required operations as per given instructions.
Output Unit
It produces meaningful results in the desired format for the
user.

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Information Technology enabled Service
• Enables the business by improving the quality of services.
• Also called as Web enabled services or Remote services.
• It offers different services integrated in a single delivery mechanism to
end users.
• The services may include:
i. Medical Transcription
ii. Customer Relationship Management
iii. Data Entry and Data processing
iv. Software development
v. Data Warehousing
vi. IT Help Desk Services
vii. Enterprise Resource Planning and Telecommunication Services

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Business Process Outsourcing (BPO)
• performing business operations through an outside
service provider.
• Since this industry is very organized, various kinds of jobs
are outsourced in India.
• Some of the BPO services are as follows:
i. Financial and Accounting Services
ii. E- Publishing and Web Promotion
iii. Multimedia and design Services
iv. Health care services

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Business Process Management (BPM)
• The IT-BPM industry has been fueling India’s growth.
• It provides a wide range of economic and social
benefits such as:
i. creating employment
ii. raising income levels
iii. promoting exports

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Structure of IT-BPM Industry
IT-BPM
Indian
Service
Providers
Multinational
Companies
Global In-
house
Centers

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IT in Home Computing
A personal computer (pc) is used to work from home.
It helps to do the following tasks:
i. play games
ii. surf the web
iii.send mails
iv.listen to music

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IT in every day life

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IT in Library
• Computer software is used to issue and return books.
• Books have a magnetic strip attached to it that is deactivated
before the book can be borrowed.

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IT at workplace
• Computers and computer applications are used to
work more effectively in offices.

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IT in education
• Computers and IT are used in education for teaching-learning
and assessment.
• It is used to create and transmit information to learners in
various forms such as:
i. Still pictures
ii. Audio
iii. Video
iv. Animation

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IT in education
ICT in classrooms
ICT is used for education in classrooms in the following ways:
i. e-learning classrooms
ii. smart board presentations
iii. videos on experiments
iv. creation of images and videos
v. educational games

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IT in education
Education – anywhere anytime
• Accessing books online
• Accessing educational resources using
websites and mobile apps
• Web-based Trainings (WBT)

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IT in education
Teaching aids and media
ICT is used in schools for the following purposes:
• use pictures, animations and audio visuals to
explain difficult subjects.
• make lessons interesting using presentations
• organise lessons using computer
• obtain relevant information

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IT in education
Learning Management Systems (LMS)
• It is used to manage the school systems.
• It can be used for the following purposes:
i. learn lessons anytime and anywhere
ii. submit queries/comments and get replies through
forums
iii. participate in co-curricular activities
iv. parents can monitor the progress of their children

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IT in Entertainment
• Download and view movies
• Play games
• Chat
• Use multimedia
• Incorporate visual and sound effects using
computers.

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IT in Communication
It is used for the following purposes:
• Sending and receiving mails
• Chatting
• FTP
• Telnet
• Video conferencing

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IT in Business
Computers are used in business organisations for the
following:
i. Payroll calculation
ii. Budgeting
iii. Sales Analysis
iv. Stock maintenance
v. E-commerce
vi. Railway
vii. Airlines

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IT in Science and Engineering
Scientists and Engineers use computers for the
following:
i. Performing scientific calculations
ii. Computer aided design
iii. Computer aided manufacturing
iv. Storing large amount of data
v. Visualizing 3-dimensional objects
vi. Rocket launching
vii. Space exploration

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IT in banking, insurance and marketing
• Customer’s data and transactions are recorded by computers.
• Recurring deposits (e-RD), Fixed deposits(e-FD), money
transfer (NEFT, RTGS) and online transactions are done using
internet.

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IT in banking, insurance and marketing
• Insurance companies use computer database to keep all
records up to date.
• Creating interesting advertisements by using arts and graphics
facility

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IT in health care
• Computerised Axial Tomography Machine (CAT) is used to
make 3D images of different body parts.
• Magnetic Resonance Imaging Machine (MRI) gives digital
impressions of internal organs of the body.

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IT in health care
• Electrocardiogram (ECG) Machine is used to monitor the
heartbeat.
• Cardiac Screening Machine is displays the physiology of the
heart and the movements inside the heart.
• Electro-encephalography Machine is used to record the
activities of the brain.

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IT in health care
• Blood Sugar Testing Machine is used to analyse a sample of blood and
determine the blood glucose level.
• Blood Pressure Measuring Monitor is used to measure the blood
pressure of a person at rest or when involved in a physical activity.

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IT in Government and Public Service
• Digital India and e-governance initiative of Government of
India
• Computers are used in the following areas:
i. Income tax department
ii. Sales tax department
iii. Preparations of voters
iv. Preparation of PAN card

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