Catherine Blunt is seeking a senior level patient coordinator position with over 20 years of experience in healthcare. She has extensive experience in front desk services including patient scheduling, registration, insurance verification, and maintaining medical records. Her technical skills include Microsoft Office and computerized scheduling software such as LMR and IDX. She is currently responsible for scheduling and record keeping for ENT and pediatric food allergy testing. Previously she held roles as lead secretary, patient services coordinator, and medical records coordinator with experience managing staff and workflows. She holds a liberal arts degree from Bunker Hill Community College and was recognized with a Partners in Excellence award in 2008.

1. Catherine Blunt
29 Lora Street, Malden, MA 02148
Home:781-502-5892
Cell: 339-224-7838
bluntcatherine@yahoo.com
Objective
Sr. Level Patient Coordinator
An Excellence-driven, experienced and seasoned health care professional with over 20 years in healthcare
with front desk services including extensive knowledge and understanding of patient rights, HIPAA protocols,
policies and procedures. In-depth knowledge of managed care, medical terminology, various medical
insurance payment-processes. A super user in some of the most up-to-date computerized scheduling software
programs (LMR and IDX). Utilize experience, evaluation and analytical skills to solve problems as they arise.
 Recipient customer service award.
Under general supervision, provides clinical office support to ensure patient satisfaction; schedules
appointments, greets patients, and prepares charts; performs registration and check-in/out functions; verifies
insurance benefits; assists with patient exams, tests, and procedures; maintains various records and
databases of information; prepares correspondence, billing, and reports.
TECHNICAL SKILLS:
Microsoft Office Product suite (Word, Excel etc.), computerized scheduling software (LMR and IDX)
PROFESSIONAL EXPERIENCE
(where?)
Front Desk Secretary/Patient Services Coordinator III 2011-Present
• Acting as the first line of communication between the patients and our doctors. Professionally
scheduling appointments, answering questions and providing general information to our patients.
• Additional responsibilities include collecting co-pays where applicable, new staff training and
management of our many doctors changing schedules.
• Currently responsible for keeping, updating and maintaining records by getting the appropriate
information from both patients and doctors for ENT, Pediatric Food and Allergy Testing.
Lead Secretary/Patient Services Coordinator III 2008-2011
Adult Medicine/ MGH Charlestown Healthcare Center
• Performs normal checking in and out of more than 100+ per day.
• Schedules patient appointments, arrange referrals and coordinate diagnostic testing; advising
patients of special preparations.
• Verify’s insurance information and collecting applicable co-payments and monitor patient
eligibility.
• Perform training, orientation and mentoring of over 75 new staff members.
• Process pre-certifications for diagnostic exams.
• Retrieves patient notes via LMR and process according to established workflows.
• Process insurance referrals (external and internal to Massachusetts).

2. Catherine A. Blunt
PROFESSIONAL EXPERIENCE (Continued)
Patient Services Coordinator II 1999-2008
Adult Medicine/MGH Charlestown Healthcare Center
• Performed check-in and check-out functions for online referrals.
• Performed daily management of encounter forms for processing and reconciliation.
• Scheduled patient appointments and created referral sheets
• Ensured all forms and basic coding is completed as required by HIPAA, and internal workflows.
Medical Records Station Coordinator 1994 -1999
MGH Charlestown Healthcare Center
• Researched patient medical records for all Health Center departments.
• Ordered patient medical records both within MGH as well as other hospitals.
• Assisted parents with completing immunization forms as required by the Board of Education.
Receptionist / Bullfinch Temporary Employee 1990 -1992
Massachusetts General Hospital
• Perform basic office duties as described by Physicians
• Answered phones, relayed messages
• Faxed and copied documents
• Typed correspondence
EDUCATION
Bunker Hill Community College 1990 - 1991
2 Years Liberal Arts
AWARDS AND RECOGNITIONS
“Partners in Excellence” Award recipient (2008)