Job Seeker

1. Catherine Blunt
29 Lora Street, Malden, MA02148
Home: (781) 851-4188 ● Cell: (339-224-7838 ● blunt.katie@yahoo.com
A consummate professional with over 20 years experience in Healthcare front desk services
including extensive knowledge and understanding of patient rights, HIPAA protocols, policies
and procedures. I have knowledge of managed care, medical terminology, various medical
insurances and award winning customer service. I am a super user in some of the most up-to-
date computerized scheduling software programs (EPIC,LMR and IDX). I have extensive
experience evaluating and analytically solving problems as they arise.
TECHNICAL SKILLS:
Microsoft Product suite (Word, Excel etc.), computerized scheduling software ( EPIC,LMR and
IDX)
PROFESSIONAL EXPERIENCE
Harvard Vanguard Medical Associates
OB/GYN dept
Front desk medical secretary11
Checking patients in, answering phones, doing insurance referrals, scheduling pre-
natal ultrasounds, scheduling appointments via the wait list.
Taking messages for the nursing staff, scheduling appointments for the ob/midwifes
and ob/doctors
Calling confirming appointments
Televox confirmation calls
3/15-7/15
Front Desk Secretary/Patient Services Coordinator III 2011-2014
 Acting as the first line of communication between the patients and our doctors, my
role is to schedule appointments, answer questions and/or provide general
information to our patients.
 Additional responsibilities include collecting co-pays where applicable, new staff
training and management of our many doctors changing schedules.
 I am currently responsible for keeping, updating and maintaining records by getting
the appropriate information from both patients and doctors for ENT, Pediatric Food
and Allergy Testing.
Lead Secretary/Patient Services Coordinator III 2008-2011
Adult Medicine/ MGH Charlestown Healthcare Center
 Perform normal checking in and out of more than 100+ per day.
 Schedule patient appointments, arrange referrals and coordinate diagnostic
testing; advising patients of special preparations.
 Verify insurance information and collecting applicable co-payments and monitor
patient eligibility.
 Performed training, orientation and mentoring of over 75 new staff members.
 Process pre-certifications for diagnostic exams.
 Retrieve patient notes via LMR and process according to established workflows.

2.  Process insurance referrals (external and internal to Massachusetts).
Patient Services Coordinator II 1999-2008
Adult Medicine/MGH Charlestown Healthcare Center
 Performed check-in and check-out functions for online referrals.
 Performed daily management of encounter forms for processing and
reconciliation.
 Scheduled patient appointments and created referral sheets
 Ensured all forms and basic coding is completed as required by HIPAA, and
internal workflows.
CONTINUED ON NEXT PAGE
(Catherine Blunt)
Cell: (617) 899-7126
PAGE 2: (Catherine Blunt)
Cell: (617) 899-7126
PROFESSIONAL EXPERIENCE (Continued)
Medical Records Station Coordinator 1994 to 1999
MGH Charlestown Healthcare Center
 Researched patient medical records for all Health Center departments.
 Ordered patient medical records both within MGH as well as other hospitals.
 Assisted parents with completing immunization forms as required by the Board of
Education.
Receptionist/Bulfinch TemporaryEmployee 1990-1992
Massachusetts General Hospital
 Perform basic office duties as described by Physicians
 Answered phones, relayed messages
 Faxed and copied documents
 Typed correspondence
EDUCATION
Bunker Hill Community College
AWARDS AND RECOGNITIONS
“Partners in Excellence” Award recipient (2008)