Enya Hastings is a health care advocate with a background in business and technology, skilled in problem analysis, communication, and multitasking. She has experience as a patient access representative and in various roles involving customer service, business analysis, and administrative support. Enya holds a Bachelor of Science in Health Services Administration from Lincoln College and has worked in organizations such as Advocate Bromenn Medical Center, MedSource, and as a Business Analyst for State Farm.

1. ENYA HASTINGS
327 Glenn Ave #A
Normal, IL 61761
enyahastings71@gmail.com
(309) 750-4203
CAREER SUMMARY
Health care advocate with varied business, technology, leadership and project coordination background.
Able to analyze complex problems, prioritize, and communicate clearly in a respectful manner. Process
and results oriented philosophy; providing quality while meeting deadlines. Willing to take on new
responsibilities and assignments regardless of the challenge. A self-reliant individual with ability to multi-
task in a fast paced environment. Organized, driven and strong attention to detail.
SKILLS SUMMARY
● Process Documentation
● Troubleshooting
● Team Building & Supervision
● SharePoint, Lotus Notes, Verint
360 Suite
● Training and Mentoring
● SharePoint
● HP ServiceManager
● Requirements Gathering
● Brightree
● Facilitation and Interpersonal skills
● ConflictResolution
● MS OfficeSuite
● Data Analysis
EDUCATION
Lincoln College – Normal, IL
Bachelor of Science in Health Services Administration
Relevant Courses: Financial Accounting, Business Finance,
Managerial Accounting, Operations Management, Workforce
Diversity
Degree Obtained: May 2016
PROFESSIONAL EXPERIENCE
ADVOCATE BROMENN MEDICALCENTER,Normal,IL July2015 - Present
Patient AccessRepresentative
● Appropriately identify and confirmpatient identity prior to entering into the registration system.
● Schedule walk-inlab patients and activatescheduled procedures.
● Provideconsistent education regarding patient financial responsibility related to copays,
coinsurance and deductibles as well as charity assistance programs in a high quality,customer
friendly manner.
● Banding patients according to We ID forpatient safety policy.
● Explain and complete consent forms, AdvanceDirectives, MSPs and Privacy notices.
● Scans insurance cards, physician orders and driver’s license into the registration system.
Internship(January 2016 – April 2016)
● Researched and compared employee tuition reimbursement programs from Chicago area
hospitals against Advocate BroMenn.
● Explored leading companies when it comes to recruiting, hiring and retaining emerging leaders
and developing their staff.
● Assisted withpreparing a nurse mixer to draw recent graduates and provide quickinterviewing
rounds to get in as many candidates as possible.

2. ENYA HASTINGS PAGE TWO
INTERNSHIP – ADVOCATE BROMENN MEDICAL CENTER (continued)
● Processed I-9 paperwork fornew employees, uploaded employee badge photos, run background
checks,copy drivers license, passports, certificationsand any licenses.
● Helped employees with badges, online applications, and daily mail drop-off and pick-up.
● Supported with coordinating the annual Volunteer Appreciation Banquet and Chase for
Champions events.
MEDSOURCE, LLC,Bloomington, IL April 2014 – Mar. 2015
CustomerServiceRepresentative(CSR)
● Medical billing for numerous surgical and surgery centers contracted with Medsource to handle
their 3rd party billing needs.
● Contact patients to verify medical insurance coverage for products prescribed by their physician.
● Contact insurance and workers compensation providers to obtain necessary information for
billing purposes i.e. eligibility benefits, date of injury, adjuster name and number and billing
address.
● Send out Explanation of Benefits to patients and request purchase orders.
● Responsible for meeting daily and monthly quota guidelines and assume other duties assigned by
manager.
RANDSTAD,Bloomington, IL (Client: State Farm) Feb. 2001– Sep. 2013
BusinessAnalyst(Aug.2012 – Sep. 2013)
● Participated in frequent information gathering sessions, documented and made recommendations
of IT requirements methodology to reduce cost, improve productivity and quality, and improve
customer satisfaction.
● Collaborated on projects with associates and business partners from various groups within the
organization, arranged on site observations with contact centers, logged, stored and presented
recommendations to the business partner to formulate alternative solutions to satisfy business
requirements.
● Assisted with leading multiple projects for several contact centers and worked closely with
business and systems architects to receive artifacts.
● Attended and facilitated weekly team meetings and participated in project planning sessions with
the ability to contribute technical and business competencies with other project managers and
leadership.
● Prepared, combined and maintained weekly status and a monthly dashboard reports with project
planner to stay within yearly budget to establish and maintain clear scope boundaries for
initiative.
● Created, assigned and monitored project issues and reduced risks along with change controls in
HP Service Manager.
SystemsSupportSpecialist/ BusinessAnalyst (Feb.2001 – Aug. 2012)
● Assisted with problem resolution to identify and manage potential risks that may jeopardize the
success of the project.
● Demonstrated proficiencies as primary support for all Marketing projects with no interruption.
● Coordinated dozens of team building events with innovative PowerPoint presentation used to
highlight accomplishments and successful milestone completion.
● Provided technical and clerical support on enhancement related projects for unit, function and
enterprise wide initiatives.
● Assisted others with administrative activities, create metrics for immediate and higher
management, develop and support written technical documentation, respond to customer
requests, create and distribute weekly and monthly reports, secure network folders, and other
delegated tasks as assigned.