Deborah Leonard has over 30 years of experience in operations management, marketing, auditing, and accounting. She is currently the Back Office Manager at Sleep Clinics of America, where she has improved patient satisfaction and streamlined medication processes. Previously she held roles such as Patient Care Coordinator, Medical Assistant, and Administrative Assistant. She has a Master's in Business Administration from Virginia Commonwealth University.

1. DEBORAH J. LEONARD
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3040 Summerhurst Dr., Midlothian, VA 23113
H: 804-330-7910 C: 804-366-3895
Leonardmidlo@aol.com
PROFESSIONAL SUMMARY
• Diversified, goal-oriented and client-focused professional with operations management, marketing, audit, and
accounting experience
SKILL HIGHLIGHTS
• Effective staff manager and organization promoter
• Dependable employee, maintaining confidentiality
• Knowledgeable of office systems (Athena, GMED, WebPractice, WebEHR) and PC software (Microsoft Office,
Outlook)
• Flexible and organized, with strong attention to detail
• Analytical problem solver and work flow enhancer
• Effective communicator and multiple project manager
• Responsible and self-motivated
• Dedicated and loyal team player
EXPERIENCE
SLEEP CLINICS OF AMERICA Richmond, Virginia
BACK OFFICE MANAGER March 2016 to Current
• Improved patient satisfaction through streamling the medication process of refills and prior authorizations as well as
orders and issues with Durable Medical Equipment suppliers
• Contributed to more efficient process protocols thereby increasing productivity and patient satisfaction
• Managed records management requests including insurance audits
• Point-of-contact for staff questions, direction and problem resolution
SLEEP CLINICS OF AMERICA Richmond, Virginia
PATIENT CARE COORDINATOR December 2014 to March 2016
• Increased staff efficiency and patient satisfaction through implementing and managing new prescription protocol,
and by increasing communication between clinic and patient
• Reduced turnaround time for prescription prior authorization decisions
• Increased clinic productivity by functioning for Front Desk and Scheduling positions as needed
• Staff training
• Administrative, medical assistant and billing management duties as needed
• Audits doctors’ notes to insure insurance guidelines are met for medication protocols
• Subject matter expertise on insurance/HMO/PPO and referral guidelines
RICHMOND GASTROENTEROLOGY ASSOCIATES Mechanicsville, Virginia
MEDICAL ASSISTANT April 2011 – October 2014
• Increased patient satisfaction during clinic and non-clinic hours
• Improved timely appointment scheduling of referrals from other doctor’s offices
• Balanced competing tasks in support of multiple doctors, staff and management in several locations

2. • Shortened delivery time of hospital and doctor’s office consult requests
• Executed job responsibilities with efficiency and effectiveness while maintaining flexibility in a fast-paced, dynamic
office
SALEM BAPTIST CHURCH Richmond, Virginia
ADMINISTRATIVE ASSISTANT – Part Time June 2009 - April 2011
• Reduced administrative expenses to meet budget requirements
• Managed accounts payable for submission to the Treasurer
• Met deadlines for processing administrative paper and digital records
• Facilitated communication between members and staff
• Improved coordination of church activities
• Enhanced design and content of two weekly bulletins
MAILER’S RESOURCE GROUP, INC Richmond, Virginia
DATA ENTRY CLERK August 1997 - March 2007
• Increased monthly billing accuracy, working independently
• Improved Accounts Receivable processing and timely payment posting
• Attained operational goals for client billing and accounts receivable
• Analyzed work flow for improvements to efficiency and effectiveness
VIRGINIA STUDENT ASSISTANCE AUTHORITIES Richmond, Virginia
ACCOUNTING SUPERVISOR May 1995 - December 1995
• Directed reconciliation of loan payments, ACH and Lockbox
• Managed staff of ten and acted as liaison to internal and external customers
• Enhanced coordination and communication within Accounting and throughout the Agency
SENIOR AUDITOR July 1993 - April 1995
• Enhanced policies and procedures through audit findings
• Improved operational efficiency and effectiveness through audit recommendations
MANAGER ACCOUNT RESEARCH AND RECONCILIATION November1989 - June of 1993
• Increased productivity of department servicing $470 million student loan portfolio
• Effectively managed department of 26 employees
• Met yearly budget goals for departmental budget of $1.2 million
• Coordinated with management, peers, and customers to insure short and long term goals were met
STATE CORPORATION COMMISSION Richmond, Virginia
ASSISTANT MANAGER SUPPORT SERVICES March 1987 - September 1989
• Improved efficiency and effectiveness of support functions for Agency: Data Entry, Reprographics, Mail Room, and
Microfilm
PRINTING INDUSTRIES OF VIRGINIA Richmond, Virginia
DIRECTOR OF MEMBER SERVICES September 1984 - March 1986
• Performed management and marketing functions
C&P TELEPHONE COMPANY/AMERICAN BELL/AT&T INFORMATION SYSTEMS Richmond, Virginia
ACCOUNT SALES EXECUTIVE June 1979 - October 1983
• Met communication systems sales goals for Virginia territory
EDUCATION

3. Master Business Administration Richmond, Virginia
Virginia Commonwealth University May 1988
Bachelor of Science Business Administration, concentration in marketing Richmond, Virginia
Virginia Commonwealth University May 1979