Alicia Thompson is an experienced HR Benefits and Compensation Specialist seeking a position as a Benefits Specialist. She has over 20 years of experience administering employee benefit plans, including currently serving as an HR Benefits Specialist for an organization with 2,000 associates across three states. Previously, she has held roles as a Contract Specialist and Independent Sales Associate in the benefits field. Thompson has extensive skills in benefit plan administration, communications, vendor management, and ensuring regulatory compliance. She is pursuing a degree from Colorado Tech University.

1. 17010 Kenwood Ave, South Holland, IL, 60473•(708) 205-8558•lisabee1972@comcast.net
Alicia Thompson
Objective
Experienced HR Benefits and Compensation Specialist of many years seeking a position in a
challenging company as Benefits Specialist to provide assistance in overall management and
maintenance of all employee benefit plans and to ensure appropriate compliance and participation.
Experience
7/2012 - Present Franciscan Ministries, Sponsored by the
Franciscan Sisters of Chicago
Lemont, IL
HR Benefits Specialist
 Administers company benefit plans for 2,000 associates, for locations across three states.
 Responsible for benefits and compensation programs for all communities system wide.
 Assist in the annual renewal of all benefit programs.
 Serves as primary liaison to benefit account executives to assist in resolving administrative issues
regarding plan maintenance.
 Prepares communications regarding changes/enhancements to the overall benefit plan. Designs
communications to ensure intended audience receives information clearly.
 Coordinates the weekly funding as well as oversee notification to finance of weekly funding of
the self-funded and semi-monthly funding of the flexible spending programs.
 Assists in plan design, selection of vendors, and overall structure of designated benefits offered
on system level.
 Handle all aspects of the enrollment process for new associates and all other associate changes.
 Process claims for long term, short term and life insurance. Assist in FMLA reporting and
processing.
 Manage weekly hire reports for 401K service provider, annual discrimination testing, as well as
process weekly deferrals, hardship and loans
 Maintain up to date knowledge regarding HRIS database, ensuring that system data is accurately
reflects current compensation and benefits information.
 Audit, prepare and reconcile monthly medical, dental, vision bills and ancillary products for
communities and vendors, for accuracy and payment.
 Oversee wellness program.
 Process initial claims filed with worker’s compensation carrier covering employees in the state of
Illinois.
9/2010 – 7/2012 Jacobson Group (Blue Cross Blue Shield of IL) Chicago, IL
Contract Specialist
 Responsible for drafting account specific customized contract documents for new and renewing
accounts, of low to high complexity using a Master document as a base and specifications from
the Marketing Division.
 Utilization of knowledge of health insurance contracts and/or Self-Funded contracts; knowledge
of health and dental products; knowledge of group health state and federal regulations on contract
administration.
 Implementation of experience in deadline driven environment and completing tasks on

2. (708) 205-8558•lisabee1972@comcast.net
Alicia Thompson
time, judgment and problem resolution skills, verbal and written communication skills to
interface with staff from other departments, draft document language and handle issue resolution.
6/2009 – 6/2010 AFLAC Lisle, IL
Independent Sales Associate
 Market current long term care benefit options to prospective clients.
 Received “FAST TRACK” award for processing $5,000 in business in the first month.
10/1995 – 8/2008 Chicago Public Schools Chicago, IL
Benefits Coordinator
 Served as team lead / subject matter expert for employee benefits department which handles
medical, dental, and long-term disability benefits, among others, for nearly 45,000 employees.
 Supervised and maintained HR benefits customer service counter.
 Performed all operational and transactional tasks required to design and administer employee
benefits in the area of medical, dental, life, flexible spending and 401k.
 Analyzed, updated, and prepared monthly eligibility files for vendors.
 Delivered benefits orientation to new employees, and maintained all employee records. Planned,
implemented and conducted annual open enrollment.
 Ensured all benefit plan documents, summary descriptions, booklets and information brochures
were accurate and current dissemination
 Resolved employee concerns in a timely Call center experience, handling large call volumes both
inbound and outbound.
 Managed employee benefits enrollment, revision and termination. Ensured all benefits
information on HRIS database was current and accurate.
 Working knowledge of COBRA, HIPPA, ERISA, FMLA, Section 125, FSA, 401K, 403B and
Benefits Coordination.
Education
8/2014- Present Colorado Tech University Colorado Spring, CO
References
References are available on request.

3. (708) 205-8558•lisabee1972@comcast.net
Alicia Thompson