The document discusses an enterprise project story for Whataburger, a regional restaurant chain experiencing rapid growth. Over 65 interviews were conducted with employees across departments to understand needs. Key needs included a central place for company news, feedback, knowledge sharing between regions, accessing industry information and forms, and integrated work tools. The solution will provide a single portal for accessing information, collaborating on documents, searching content, and connecting employees.

1. Catapult Systems
Wireless: MSFTGUEST
User: usmsguest
Pwd: Vb832qaa
October 12, 2011

2. Agenda
 Catapult Overview
 SharePoint Overview
 Solutions Overview
 Project Stories
 Questions

3. Company Overview
 Private company founded in 1993
 300+ employees
 We’ve delivered over 4,000
client engagements
 Seven regional offices:
– Austin – San Antonio
– Dallas – Tampa
– Denver – Washington D.C.
– Houston

4. Who We Are: The Microsoft Consulting Company
Microsoft National Systems Integrator (NSI)
100% Microsoft focused
11 Gold Competencies 17 Silver Competencies
 Portals & Collaboration  Application Integration  Midmarket Solution Provider
 Search  Business Intelligence  Mobility
 Content Management  Content Management  Portals & Collaboration
 Digital Marketing  Project & Portfolio Management
 Customer Relationship
 Business Intelligence Management  Search
 Software Development
 Data Platform  Software Development
 Desktop
 Server Platform  Desktop  Systems Management
 Systems Management  Digital Marketing  Unified Communications
 Unified Communications  Identity and Security  Virtualization
 Virtualization
With 28 to date, no other Microsoft partner has achieved more competencies worldwide

5. End-To-End Services
Integration Creative Services Mobile Solutions
 Portal Solutions
 Interactive  Design
 Workflow & Collaboration
 Branding  User Interface
 Search/Content Management
 Design  Development
 Enterprise Project Management
 Marketing  Infrastructure
 Business Intelligence
Catapult Managed Services Development Infrastructure
 SharePoint  Custom Application Development  Unified Communications
 SQL Server  Cloud Computing  Server & Desktop
 xRM  Security
 Management & Monitoring

6. Brand Promise
Our commitment to you:
We Always Deliver: We do what we say
we are going to do – always.
We're Easy to Work With: We are committed to being the
easiest, most flexible and most convenient partner.
We Bring the Whole Team: We do everything as a united
team, so you get our collective experience, expertise and
creativity.

7. Catapult & SharePoint
When you partner with Catapult, you get an entire
SharePoint practice
 100 SharePoint Developers, Architects and Analysts
 Over 400 SharePoint engagements successfully delivered
 20 SharePoint 2007 to SharePoint 2010 migrations
 Over 50 SharePoint 2010 implementations
 Experience with SharePoint 2010 since before it was in public
beta

8. Learn More About Our Experience via our Blogs
blogs.catapulsystems.com

9. SharePoint 2010 Overview

10. Microsoft SharePoint 2010
Business Connectivity Services Ribbon UI
InfoPath Form Services SharePoint Workspace
External Lists SharePoint Mobile
Workflow Office Client and Office Web App
SharePoint Designer Integration
Visual Studio Standards Support
API Enhancements
REST/ATOM/RSS
Tagging, Tag Cloud, Ratings
Social Bookmarking
PerformancePoint Services Blogs and Wikis
Excel Services My Sites
Chart Web Part Activity Feeds
Visio Services Profiles and Expertise
Web Analytics Org Browser
SQL Server Integration
PowerPivot
Enterprise Content Types
Metadata and Navigation
Social Relevance Document Sets
Phonetic Search Multi-stage Disposition
Navigation Audio and Video Content Types
FAST Integration Remote Blob Storage
Enhanced Pipeline List Enhancements

11. Key Points: Sites
Rich User
Experience
Anywhere
Access
Single
Platform

12. Key Points: Communities
Informal
Knowledge
Social
Connections
Participation
Anywhere

13. Key Points: Content
User-centric
Flexibility and
Compliance
Management
Efficiency

14. Key Points: Search
Better Answers,
Faster
Knowledge
Amplification
Enterprise
Deployment

15. Key Points: Insights
Data Interaction
Decision Making
Organizational
Effectiveness

16. Key Points: Composites
User-Driven
Solutions
Data
Connectivity
Solution
Deployment

17. SharePoint Solutions
Users
Timeline / Investment

18. Individuals Collaborating

19. Individuals Collaborating

20. Individuals Collaborating: My Sites

21. SharePoint Solutions
Users
Timeline / Investment

22. Team Collaboration: The “X” Drive
 What folder do I put the file in? What if it’s two folders?
 How do I change permissions?
 How do I control versions?
 How do I access this when I am not on the network?

23. SharePoint Team Collaboration: Document Library

24. SharePoint Team Collaboration: Team Content

25. SharePoint Solutions
Users
Timeline / Investment

26. Division Project Story
 The Scooter Store
 Medical Supply Company
 Doctors write prescriptions for “scooter”
 Customer calls in to check on order status
 Regulatory compliance is critical
 1.6 Million documents with 30-40K more per month
 Integration with existing Kofax scanning solution

27. Division Project Story
• Doctor Office
Tag • Submit to
Retrieve
Submits form SharePoint Record
• Index forms with • Found via search
• Combine into one Center
metadata • VIP #, Name, and
TIFF • Release to • Indexed by Crawler other fields
SharePoint
Receive Store

28. Division Project Story
VIP Number HICN
Last Name
First Name
Middle Name
Content Type Any Created By
Document Name Date Created
Document Type SERVICE_WO Modified By
Author Date Modified
Search

29. SharePoint Solutions
Users
Timeline / Investment

30. Enterprise Project Story

31. Enterprise Project Story
 Whataburger
 Privately held regional restaurant
 Rapid growth of employees (~100% in past 2 years)
 Wants new employees to be “part of the culture”

32. The Interviews
 65 formal interviews with users and business stakeholders representing
each department and user type within Whataburger
 35- 40 informal interviews during wireframe and prototype reviews

33. The Personas

34. You Said…
1. “I want to find all the company news in one place.”
2. I want a place where I can send feedback to the company, where I know I will be heard.
3. “I would like for users to have the ability to search for answers for common questions like setting-up voicemail without having to submit a ticke
every time.”
4. “As a content author, I wish that I didn’t have to re-do my work, re-post content or rewrite it!”
5. “I want to be able to collaborate on documents without sending emails back and forth.”
6. “I want to know that the document I am reading is current, complete and valid.”
7. “I want a search that works, is robust and helps me navigate the system.”
8. “I am so frustrated by all the places I have to go to find information and documents.”
9. “Under the A Frame is so hard to use and find anything in.”
10. “I wish I could share common problems and solutions with other members of my team in other regions.”
11. “I want to know the goals of the company, where we are in reaching those goals and how I can help us get there.”
12. “I wish we did not email everything back and forth and I can never find what I am looking for on the shared drive.”
13. “I would like to search an employee directory.”
14. “I would like to search for a unit and who works there.”
15. “I would like to be able to ask my peers questions, real-time, over the intranet.”
16. “I would like to be able to rate and/or like content on the system.”
17. “I would like to know who to talk to when I have a question.”
18. “I wish I could access industry news and information that is pertinent to my role without having to search for it.”
19. “I would like to see all the forms and manuals that I need in one place.”
20. “I would like to identify thought leaders within the company on certain subjects through a visual indicator like badges, and be able to ask them
questions (Ask Kathy).”
21. “I want to have an integrated work desktop. One place to read email, plan my day, view tasks and events.”
22. “I would like to tell the company what races or events we are sponsoring.”
23. “I want to know all the “good work” we are up to and sign-up online.”
24. “I would like to share the social media and other marketing successes with the company.”
25. “I would like to stay updated on content changes and document changes.”
26. “I want to be able to navigate through the intranet easily, with favorites and links I use all the time easily accessible.”
27. “I really want to know what we are up to as a company- marketing campaigns, new products, trainings, job postings, etc.”
28. I want to feel more connected to my work mates, peers and to the company

35. We Listened…

36. SharePoint Solutions
Users
Timeline / Investment

37. DJO Global Extranet
• Targeted video
based on
SharePoint
Audience
• Aggregated
calendar from
individual team site
calendars
• Large Quick Links
• Social polls

38. Planview Prisms Extranet
• Integrated
‘Education’ data
from online LMS
• Key Events Spotlight
• Rotating FAQs &
Best Practices
• Social Networking

39. SharePoint Solutions
Users
Timeline / Investment

40. Internet Project Story
 Tucker Advisory Group
 Support and marketing organization for insurance
annuity agents.
 VERY competitive landscape
 VERY aggressive competitors, all fishing for agents

41. Tucker - Before

42. The Dozen – UCD Process

43. Paper Prototypes

44. Design Comps

45. Final Design

46. Questions