What do we want? A New Intranet!
When do we want it? Right Now!!!
We know what we want, but how do we get it? Our passion for SharePoint doesn't lead to a new project for our Intranet. This presentation talks about why that is teh case and how we can determine who the "customer" of our Intranet projhect should be (it may surprise you). Then how to build a consensus and get that project going!
Shark Attack (Tank) 2014 - Double your Sales with VisitBasis.comVisitbasis Tech LLC
VisitBasis is a field sales optimization solution that can help you double your sales. Neil Jones, Director of Sales & Strategic Partnerships, pitched VisitBasis.com at the MWAA Shark Attack (Shark Tank) 2014 competition.
VisitBasis uses cloud based technology to improve field sales efficiency and increase revenues.
For Credit Card Processing ISOs, VisitBasis can help increase revenues by $25k per rep per annum and an ROI of over 5,000%.
For more information simply visit us at http://www.visitbasis.com .
A presentation of "Profitize" Your Small Business, delivered by Kathy D'Agostino (Win at Business Coaching), Juana Hart (J-Hart Communications), Janeen Violante (Hudson Valley Graphic Design) & Erik Contzius (ZingMap & Make Tech Better, Inc.) on April 17, 2015 at the Greenburgh Public Library.
You want only the best for your customers. Great! So do we. Here at Cite Up, we get what buyers want brands to know: You’re only as good as your last impression. That’s why our team of marketing specialists will work with your company from A to Z, to help you create and deliver a consistent WOW! experience for your target audience — whether in store, in the field or online. Who Are We? Simply put, we’re passionate folks who believe in a powerful idea: that successful marketing is fueled by empathy and creativity. Established in 2005, Cite Up now has offices in Trinidad, Jamaica and Barbados.
APSCo hosted another great #RecruitClever webinar with us for Recruitment Leaders, Marketers and Recruiters who want to increase sales pipeline by 37%.
Research shows winning an award can increase sales by 37% - and simply becoming a finalist can increase sales by 17%!
I’m passionate about recruitment awards because I know the ROI they can deliver. I’ll show you what you can do to capitalise on recruitment awards – whether a winner, finalist or simply attending – and how to drive sales and leads.
Find out more here: http://www.barclayjones.com/blog/recruitment/how-to-improve-your-sales-pipeline-by-37-with-a-recruitment-award/
TOPdesk on Tour België 2017 - Customer satisfaction: metrics made more humanTOPdesk
In order to put the customer first, customer satisfaction measurements are essential. This is especially important for departments supporting the internal end-user. TOPdesk wants to put the spotlight on these loyal, hardworking individuals, and show you how to gain insight into their satisfaction. In order to do so, we covered three main aspects:
- Why an internal customer satisfaction survey?
- Research and results
- Getting to work
Shark Attack (Tank) 2014 - Double your Sales with VisitBasis.comVisitbasis Tech LLC
VisitBasis is a field sales optimization solution that can help you double your sales. Neil Jones, Director of Sales & Strategic Partnerships, pitched VisitBasis.com at the MWAA Shark Attack (Shark Tank) 2014 competition.
VisitBasis uses cloud based technology to improve field sales efficiency and increase revenues.
For Credit Card Processing ISOs, VisitBasis can help increase revenues by $25k per rep per annum and an ROI of over 5,000%.
For more information simply visit us at http://www.visitbasis.com .
A presentation of "Profitize" Your Small Business, delivered by Kathy D'Agostino (Win at Business Coaching), Juana Hart (J-Hart Communications), Janeen Violante (Hudson Valley Graphic Design) & Erik Contzius (ZingMap & Make Tech Better, Inc.) on April 17, 2015 at the Greenburgh Public Library.
You want only the best for your customers. Great! So do we. Here at Cite Up, we get what buyers want brands to know: You’re only as good as your last impression. That’s why our team of marketing specialists will work with your company from A to Z, to help you create and deliver a consistent WOW! experience for your target audience — whether in store, in the field or online. Who Are We? Simply put, we’re passionate folks who believe in a powerful idea: that successful marketing is fueled by empathy and creativity. Established in 2005, Cite Up now has offices in Trinidad, Jamaica and Barbados.
APSCo hosted another great #RecruitClever webinar with us for Recruitment Leaders, Marketers and Recruiters who want to increase sales pipeline by 37%.
Research shows winning an award can increase sales by 37% - and simply becoming a finalist can increase sales by 17%!
I’m passionate about recruitment awards because I know the ROI they can deliver. I’ll show you what you can do to capitalise on recruitment awards – whether a winner, finalist or simply attending – and how to drive sales and leads.
Find out more here: http://www.barclayjones.com/blog/recruitment/how-to-improve-your-sales-pipeline-by-37-with-a-recruitment-award/
TOPdesk on Tour België 2017 - Customer satisfaction: metrics made more humanTOPdesk
In order to put the customer first, customer satisfaction measurements are essential. This is especially important for departments supporting the internal end-user. TOPdesk wants to put the spotlight on these loyal, hardworking individuals, and show you how to gain insight into their satisfaction. In order to do so, we covered three main aspects:
- Why an internal customer satisfaction survey?
- Research and results
- Getting to work
How to organize your Sales Pipeline? With Alain Mevellec from SellsySTATION F
Sellsy is a major software platform used by tons of companies all around the world. Alain Mevellec is Sellsy's co-founder and came to STATION F campus to give a top expert workshop on how to organize your sales pipeline. Very useful for startups!
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TOPdesk on Tour België 2017 - Perfect your self serviceTOPdesk
This session guides you on the steps to focus on to help optimise and promote your self-service portal. It offers lessons taken from highly effective best practices, using real world examples to ensure everyone in the business knows about the power of your self-help portal.
HOW TO ACCELERATE YOUR CUSTOMER SUCCESS CAREER IN NYC: Pulse Local NYC April...Chad Horenfeldt
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Purchasing his first investment property in 1995 sparked Derrick’s interest in the world of real estate, propelling him into a new career built on a commitment to helping people find a place to a call “home.” Closing over 120 transactions a year as an individual agent, Derrick explains how leveraging online advertising and technology has helped him scale his business to new heights.
IMWS Marketing - Social Media Management Service in the Philippines Glen Dahilan
info@imwithsuccessmarketing.com
IMWS Marketing offers social media management service for Philippine's businesses.
We all know that social presence is critical to your company's growth. Not only it will give you more exposure, but it will also help develop trust and credibility of your business which will lead to growth in sales.
Please contact us @ info@imwithsuccessmarketing.com to know more about our services. O
Or you can go to http://imwithsuccessmarketing.com
Welcome to Weichert® Real Estate Franchise and Say Yes to SuccessWeichert Franchising
Build a productive and successful career in real estate with Weichert®. We've got a proven history of successful agents, the right selling systems and technology to help you reach your real estate business goals. Visit https://www.weichertfranchise.com/
View the full presentation on YouTube: http://zlw.re/jsnc6tss
Working at his father’s landscape construction business at a young age gave Anthony early exposure to valuable management experience. With his keen sense of building and running a business, hear how Anthony has created an onboarding and ongoing training program that has allowed him to grow from a small real estate team to a thriving brokerage with multiple branches and offices.
View the full presentation on YouTube: http://zlw.re/nskd7ydg
Vija entered the real estate industry in 2001 and successfully grew her business as an individual agent for over a decade. She formed the Vija Group in December 2013 and now focuses on empowering her team of 15 to find even greater success. Vija offers an inside look at her team structure and demonstrates how she motivates each member to grow and embrace leadership opportunities.
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The landscape of marketing and sales is constantly changing. In the modern age, buyers have more choices than ever for any products they are looking for and as marketers and salespeople we have to adapt to beat our competitors. In this presentation, we explore the changing trends of the market, how we can adapt our processes, and how HubSpot Sales can assist in this process.
Stop sending PDFs, transform them into tracking landing pages insteaddefault default
Who views your presentation, when, and which parts of it?
Combine your presentation with our beautiful landing pages for a professional effect, and find out which slides your leads are actually interested in.
Intergen's newsletter, Smarts, now available for online reading.
Intergen provides information technology solutions across Australia, New Zealand and the world based exclusively on Microsoft’s tools and technologies.
How to organize your Sales Pipeline? With Alain Mevellec from SellsySTATION F
Sellsy is a major software platform used by tons of companies all around the world. Alain Mevellec is Sellsy's co-founder and came to STATION F campus to give a top expert workshop on how to organize your sales pipeline. Very useful for startups!
8 tips to scale sales from 0 to 10M in ARR with Jon, co-founder of AircallSTATION F
Last week at STATION F we hosted a workshop with Jonathan Anguelov, cofounder & COO at Aircall, to talk about his favorite topic: SALES. Needless to say that our dear residents were excited about this opportunity to have him share his experience with them, and get a few tips and best practices that have worked for Aircall: Jon is one of the masterminds behind Aircall’s crazy growth!
TOPdesk on Tour België 2017 - Perfect your self serviceTOPdesk
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HOW TO ACCELERATE YOUR CUSTOMER SUCCESS CAREER IN NYC: Pulse Local NYC April...Chad Horenfeldt
Our panel will include Samantha Burkley, Senior Client Success Manager at Updater, Malicia Basdeo, Director, Strategic Accounts at Bitly, and Elizabeth Quisp, Director, Customer Success at Alpha. In addition to the panel, you'll have a chance to network with peers, discuss customer success challenges, and even search for your next job!
Purchasing his first investment property in 1995 sparked Derrick’s interest in the world of real estate, propelling him into a new career built on a commitment to helping people find a place to a call “home.” Closing over 120 transactions a year as an individual agent, Derrick explains how leveraging online advertising and technology has helped him scale his business to new heights.
IMWS Marketing - Social Media Management Service in the Philippines Glen Dahilan
info@imwithsuccessmarketing.com
IMWS Marketing offers social media management service for Philippine's businesses.
We all know that social presence is critical to your company's growth. Not only it will give you more exposure, but it will also help develop trust and credibility of your business which will lead to growth in sales.
Please contact us @ info@imwithsuccessmarketing.com to know more about our services. O
Or you can go to http://imwithsuccessmarketing.com
Welcome to Weichert® Real Estate Franchise and Say Yes to SuccessWeichert Franchising
Build a productive and successful career in real estate with Weichert®. We've got a proven history of successful agents, the right selling systems and technology to help you reach your real estate business goals. Visit https://www.weichertfranchise.com/
View the full presentation on YouTube: http://zlw.re/jsnc6tss
Working at his father’s landscape construction business at a young age gave Anthony early exposure to valuable management experience. With his keen sense of building and running a business, hear how Anthony has created an onboarding and ongoing training program that has allowed him to grow from a small real estate team to a thriving brokerage with multiple branches and offices.
View the full presentation on YouTube: http://zlw.re/nskd7ydg
Vija entered the real estate industry in 2001 and successfully grew her business as an individual agent for over a decade. She formed the Vija Group in December 2013 and now focuses on empowering her team of 15 to find even greater success. Vija offers an inside look at her team structure and demonstrates how she motivates each member to grow and embrace leadership opportunities.
The Landscape of Marketing and Sales is Constantly ChangingMatthew Albert
The landscape of marketing and sales is constantly changing. In the modern age, buyers have more choices than ever for any products they are looking for and as marketers and salespeople we have to adapt to beat our competitors. In this presentation, we explore the changing trends of the market, how we can adapt our processes, and how HubSpot Sales can assist in this process.
Stop sending PDFs, transform them into tracking landing pages insteaddefault default
Who views your presentation, when, and which parts of it?
Combine your presentation with our beautiful landing pages for a professional effect, and find out which slides your leads are actually interested in.
Intergen's newsletter, Smarts, now available for online reading.
Intergen provides information technology solutions across Australia, New Zealand and the world based exclusively on Microsoft’s tools and technologies.
For most entrepreneurs, marketing tends to take a back seat to the more pressing needs of running a business. Likewise, most people didn’t start their business because they couldn’t wait to build their website or launch a marketing campaign. But the fact remains, marketing is essential and it works – if you approach it the right way. In this presentation, you’ll learn how to identify your marketing style; what marketing tools are a good fit for your business and how to make the right marketing investment.
How Clients think: From SMB to EnterpriseRobin Leonard
An exploration into how Clients think from a digital agency perspective, across Small to Medium, Mid-Market/Corporate and Enterprise. What are their problems, and what can agencies offer them? This presentation was originally given at the Digital Agency Summit 2017 - http://digitalagencysummit.com/
Intergen's newsletter, Smarts, now available for online reading.
Intergen provides information technology solutions across Australia, New Zealand and the world based exclusively on Microsoft’s tools and technologies.
Parachute Digital is a marketing and fundraising consultancy that offers not for profit organisations the opportunity to make more money online and give their supporters a great digital experience.
Marketing is the discipline of managing perceptions – what your customers think and say is actually up to you. Every customer interaction creates, confirms, or defines this perception. This seminar shows you how to repair, maintain and build relationships that improve your reputation in IT and ultimately make the organisation successful.
Getting funded sometimes seems like a career itself (and indeed it is a big part of the CEO’s responsibilities). In order to succeed, need to understand both the rules of the game and the equipment – without these you may squander some of your most valuable resources - time and relationships. Two keys communication tools are the Executive Summary and the PowerPoint Presentation (Pitch Deck). This forum will help you understand how these tools are used to generate a face-to-face meeting, make a persuasive and memorable presentation, and then follow through with the details needed for investors to begin their due diligence process.
In the Summit’s opening keynote, he’ll share both the challenges and opportunities facing an established player and his learnings six months in to a transformation.
Britain’s Post Office Group, perhaps more than most organisations, sits at the very epicentre of our disruptive digital environment. The biggest retail network in the UK, The Post Office is home to more than 11,500 branches visited by 18m customers a week. It’s also the UK’s number-one travel-money and mail provider, and sixth-biggest telecoms supplier – yet all corners of its business are facing pressure from a changing market, customer and competitive dynamic as digital and mobile continue to upend traditional models. Pete Markey joined as Chief Marketing Officer in spring 2015, charged with leading a transformation of The Post Office brand and customer experience, placing customers and digital opportunity at the heart of its future.
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SPSNYC - How to Sell Your Intranet
1. THANK YOU
EVENT SPONSORS
We appreciated you supporting the New
York SharePoint Community!
• Diamond, Platinum, Gold, & Silver
have tables scattered throughout
• Please visit them and inquire about
their products & services
• To be eligible for prizes make sure to
get your bingo card stamped by ALL
sponsor
2. How to sell your Intranet
David C. Broussard
@dbroussa
SPSNYC – July 25, 2015
8. Time – 17+ months
Cost – To Intranets start at $1M and go up,
way up
Resources – The skills and expertise needed
for the Intranet are also needed elsewhere
Passion <> Project
41. THANK YOU
EVENT SPONSORS
We appreciated you supporting the New
York SharePoint Community!
• Diamond, Platinum, Gold, & Silver
have tables scattered throughout
• Please visit them and inquire about
their products & services
• To be eligible for prizes make sure to
get your bingo card stamped by ALL
sponsor
Editor's Notes
What do WE want?
A new Intranet
When do we want it?
Right now
Ask the audience…what is new in SharePoint 2013/2016?
A centralized location for corporate communications – This is more important to larger organizations than it is to companies of 25 employees. The larger and more distributed the organization, the more important it is to the corporate culture to have a single place where all employees can go to find information on company strategies, announcements, HR information, and special activities.
Application and information aggregation - There is nothing more frustrating to employees than to have to open 15 different browser applications and 10 different application clients to find the information they need. Employees (especially those facing the customer) need to find information quickly and almost need the information to find them. Case in point, one of the more recent Intranets I worked with allowed the employees to look up a customer by name in the Intranet portal. The resulting page created a mashup of application information including links to the customers service contracts, open service tickets, and even a Google map of where the customer was located with the closest service technician shown on the map via an integration with a Global Information System (GIS) application. All of this information came from several different applications, mashed into a single view of relevant information.
Federated Search – A good Intranet portal offers a federated search model, allowing end-users to use a single, simple search interface to find information stored in a variety of applications. For instance, the portal should be able to leverage APIs from the corporate HR system, document management system, as well as CRM and ERP applications. The value of locating information stored in disparate systems makes a strong business process improvement case for the ROI of a portal.
Identity Management (aka “simpler sign-on”) – Modern portals provide a single point of entry to corporate applications and information, so they should either include an Identity Management (IdM) solution, or leverage a third party system. To ensure a high rate of user adoption, end-users should be required to authenticate as few times as necessary to support corporate security policies. This “simpler sign-on” schema reduces the number of times a user has to log in, saving time, and enhancing employee satisfaction.
Knowledge Management and Collaboration – Through the use of collaboration tools such as knowledge bases, Wikis, forums, chat rooms, or blogs, Intranet portals capture the corporate knowledge of how things get done. These collaborative tools ensure that commonly repeated solutions are captured in a searchable manner that can be discovered easily by future employees. In addition, these tools mitigate the danger of allowing knowledge to “walk out the door” when employees leave the company.
Decentralized Content Management – Intranet portals with integrated security and content management systems allow each department within the organization to manage their own content creation/management strategy. Long gone are the days where every article published to the portal had to be scoured and approved by a Content Manager in Corporate Communications. Instead, the Corp Comm group often establishes guidelines and best practices for the departments (and sometimes at the individual level) to follow. This allows for information to flow more freely within the organization and updates to the content to made in a more timely manner.
Organizational Transparency (aka “silo-busting”) – An added bonus to the decentralization of content management is a transparency factor. The more content that is published by each department, the better the chance that the rest of the company will gain an understanding of their goals and strategies. This helps drive cross-departmental communication, reduces the amount of overlapping work being done, and drives organizational collaboration.
Environmental Sustainability – More information stored in electronic format that is easily searchable naturally results in fewer file cabinets full of paper. Intranet portals can serve as document repositories for smaller companies and integrate with third party document management systems in larger organizations. The end result is less paper, and a better solution for the environment.
Employee Satisfaction – The easier information is to find, the more likely an employee will be able to resolve the business problems they face in their daily duties. Whether it’s locating customer information in order to resolve a customer issue, or locating research information that the employee can leverage in their next presentation, the more business information that is available throughout the organization, the better decisions employees can make in their jobs and the more successful they will be.
Customer Satisfaction – Last, but by no means least, is customer satisfaction. By centralizing information and providing access to federated search tools, customer-facing employees can reduce the amount of time it takes to locate customer information and can make better business decisions that reduce call handling times, increase first-call resolution in call centers, and lead to upsell opportunities that provide customers with enhanced services that meet their needs.
How much budget do the end users have to build an intranet? None right. Could we do a Kickstarter with payroll deduction to get them to pay for one?
Departments have budget, but its limited to the scope of their department and often already allocated
Executives ultimately control the entire budget, but getting time with them is difficult and their concerns are not usually the ones we have been thinking about.
So, how do we know THEIR problems?
So, you got a meeting with a Department head, Division head, Executive…
Usually we strive for agreement…”I agree, you are saying what I have been thinking”, but in reality we want something different
Start with “I’ve been thinking about you”…and MEAN it. Actually think about their potential issues from their point of view before you meet with them…alternately, use initial, less formal, meetings to ask them ABOUT their problems.
They may dismiss your potential issues. Remember that you are seen as the IT person or the SharePoint person and coming to them and talking Employee retention might be too unusual for them to accept at first
We have taught them something, we have created some tension about things they didn’t think about, we have tailored a solution to them specifically…now we have to take control
WE build to solve problems, but that is just the beginning. These are the terms that business leaders use, and we need to map our language to it so that we can help our company with its…
This is what the leaders of your company are after and we need to focus our efforts in helping them achieve it.
To effectively transform we need to innovate, to innovate we have to be organized…to be organized we need…an Intranet?!?
Now we are mapping what we want to what the organization needs…and increasing our success in selling it.
We have all heard the line “what get’s measured gets done”
So, we don’t have to deliver everything at once…BUT…we have to deliver something that gets constantly better…and that isn’t easier. However we DO have options on how to do it. That is another presentation I’ve given, here is the URL
Its like building a house by starting with the wainscoating in the second bedroom…but it can be done.
We’ve all head that problems are just opportunities…and this is true. This model does give us some real advantages.