You have adopted Microsoft SharePoint in your organization and have end users requesting tools and applications in SharePoint. Is SharePoint really the solution? Now you need the ‘SharePoint Person’! That is the person who is the solution architect, information architect, infrastructure architect, administrator, developer and support analyst all rolled into one. What technical skills will that person or team need to have to be successful in building and supporting SharePoint Solutions. You will learn the types of SharePoint requests that can be received from end users based on a decade of experience in building SharePoint solutions, and link them to the skillets that are required by your SharePoint team. You will also understand the skills required to support and maintain an effective Microsoft SharePoint environment.
SharePoint Saturday Albany 2014 - The Fantastic 4 of Communication and Collab...Vlad Catrinescu
This session discusses the various ways Lync, Exchange, SharePoint and Office Web Apps can become better with regard to communication and collaboration by being joined together. We will do a non-technical overview of features such as Skill Search, Site Mailbox, Task Synchronization and more that are only made possible by them working together as well as see how they can boost productivity in a real life scenario.
Share point 2010 why should you care to investOptimus BT
An overview of SharePoint 2010, with its new features, and how it stack up with respect to an end user, developer or administrator. We also differentiate SharePoint 2010 from MOSS 2007 in real business terms,along with some Business solutions that can be built using out of the box features.
SharePoint Saturday Albany 2014 - The Fantastic 4 of Communication and Collab...Vlad Catrinescu
This session discusses the various ways Lync, Exchange, SharePoint and Office Web Apps can become better with regard to communication and collaboration by being joined together. We will do a non-technical overview of features such as Skill Search, Site Mailbox, Task Synchronization and more that are only made possible by them working together as well as see how they can boost productivity in a real life scenario.
Share point 2010 why should you care to investOptimus BT
An overview of SharePoint 2010, with its new features, and how it stack up with respect to an end user, developer or administrator. We also differentiate SharePoint 2010 from MOSS 2007 in real business terms,along with some Business solutions that can be built using out of the box features.
SharePoint 2016 & Office 365: A Look Ahead To What’s ComingRichard Harbridge
With SharePoint 2016 around the corner and Office 365 constantly releasing new functionality it can be hard to feel ready for what will come over the next few years. Where should we invest in learning? What other technologies should we understand? Why are some things changing?
Join Richard Harbridge as he explores Technology roadmaps and industry trends and how Microsoft and many customers are planning for the challenges ahead.
Are you new to SharePoint and don’t know where to start? Perhaps you’re using SharePoint, but only for storing documents and making announcements?
Have you connected to your back-end systems? Is it time to deploy workflow and electronic forms? When’s the right time?
A well-planned SharePoint roadmap defines the business goals, timeline, strategy and vision for your collaboration initiative. It makes sure your project gets funded. It will ensure you’re investing in the right areas with a framework for success.
View the presentation, delivered at the SharePoint TechKNOWLEDGEy 2010 event in Detroit. And for more information on this or other SharePoint topics, visit www.cdh.com or our blog at www.cdhtalkstech.com.
Guiding a Successful SharePoint ImplementationRandy Williams
August 25 session
SharePoint is transforming the way organizations are connecting their people, business processes, and enterprise-wide information. In this exclusive two-part series on 23 & 25 August, led by SharePoint MVP Randy Williams, IT managers and SharePoint users will walk away with the blueprint they need to ensure they can successfully deploy SharePoint to meet their specific business needs.
In this session, learn the best practices and common pitfalls innate in implementing SharePoint in order to ensure your SharePoint service offering is right on the mark, the first time.
Enhance the way people collaborate with documents in share pointHaaron Gonzalez
Come and learn those extra settings we can turn on to enhance the way people collaborate with documents in SharePoint. There is a set of out of the box settings available in a document library that we can configure to provide a friction free experience for document authors and content consumers.
#SPSKC SharePoint Roles And Responsibilities (2010 and Beyond)Shadeed Eleazer
View the webcast of this presentation here: http://vimeo.com/8135334
Session Overview:
SharePoint roles and responsibilities have long been a mystery for many organization. This presentation focuses on team building strategies centered around SharePoint role definition for SharePoint 2010, managing information gaps that exist within SharePoint delivery teams, and the trickle down effect that the Open Government Initiative poses for SharePoint adoption throughout the US.
Creating designs that will respond and work with multiple browser and device types has become more and more important. In this session we will examine the concepts behind Responsive Design and how you can and should apply them to SharePoint.
SharePoint 2016 & Office 365: A Look Ahead To What’s ComingRichard Harbridge
With SharePoint 2016 around the corner and Office 365 constantly releasing new functionality it can be hard to feel ready for what will come over the next few years. Where should we invest in learning? What other technologies should we understand? Why are some things changing?
Join Richard Harbridge as he explores Technology roadmaps and industry trends and how Microsoft and many customers are planning for the challenges ahead.
Are you new to SharePoint and don’t know where to start? Perhaps you’re using SharePoint, but only for storing documents and making announcements?
Have you connected to your back-end systems? Is it time to deploy workflow and electronic forms? When’s the right time?
A well-planned SharePoint roadmap defines the business goals, timeline, strategy and vision for your collaboration initiative. It makes sure your project gets funded. It will ensure you’re investing in the right areas with a framework for success.
View the presentation, delivered at the SharePoint TechKNOWLEDGEy 2010 event in Detroit. And for more information on this or other SharePoint topics, visit www.cdh.com or our blog at www.cdhtalkstech.com.
Guiding a Successful SharePoint ImplementationRandy Williams
August 25 session
SharePoint is transforming the way organizations are connecting their people, business processes, and enterprise-wide information. In this exclusive two-part series on 23 & 25 August, led by SharePoint MVP Randy Williams, IT managers and SharePoint users will walk away with the blueprint they need to ensure they can successfully deploy SharePoint to meet their specific business needs.
In this session, learn the best practices and common pitfalls innate in implementing SharePoint in order to ensure your SharePoint service offering is right on the mark, the first time.
Enhance the way people collaborate with documents in share pointHaaron Gonzalez
Come and learn those extra settings we can turn on to enhance the way people collaborate with documents in SharePoint. There is a set of out of the box settings available in a document library that we can configure to provide a friction free experience for document authors and content consumers.
#SPSKC SharePoint Roles And Responsibilities (2010 and Beyond)Shadeed Eleazer
View the webcast of this presentation here: http://vimeo.com/8135334
Session Overview:
SharePoint roles and responsibilities have long been a mystery for many organization. This presentation focuses on team building strategies centered around SharePoint role definition for SharePoint 2010, managing information gaps that exist within SharePoint delivery teams, and the trickle down effect that the Open Government Initiative poses for SharePoint adoption throughout the US.
Creating designs that will respond and work with multiple browser and device types has become more and more important. In this session we will examine the concepts behind Responsive Design and how you can and should apply them to SharePoint.
SharePoint 2013 Mobile Strategy and DesignJoel Oleson
Microsoft's mobile device and tablet strategy are only the beginning. You can't begin to understand the mobile world without looking at the enterprise bring your own (BYOD) strategy. Touch is revolutionizing our interfaces, and you can't develop to a minimum resolution size. The world of design has dramatically changed with Responsive Web Design and Adaptive strategies. In this session we'll look at the best and the worst of mobile web design. In addition, you'll come away with a good understanding of what to do for your SharePoint 2010 and SharePoint 2013 mobile device strategy.
SharePoint Site Collections - Best Practices and RecommendationsChris Woodill
Best practices and recommendations for SharePoint Site Collections. Impacts of Site Collection boundaries on taxonomy, usability, security, and features.
10 Innovative Intranet designs in 10 minutes (10m talk) at UX Australia.
Take a tour around the globe and get a glimpse inside 10 of the best and most innovative intranet designs (including mobile) we’ve seen including some from our Annual Intranet Innovation Awards. This showcase will give you many ideas to use in your own intranet designs.
Don't Suck at SharePoint - Avoid the common mistakesBenjamin Niaulin
Recording: http://bit.ly/SeyVK8
How do you avoid the most common mistakes when using SharePoint, if you've never used it before?
What makes SharePoint so popular is also its worse enemy, it's easy to use. As a platform, it allows you to build whatever you want to help the organization. But for it to be successful, you need to avoid the common mistakes made.
As a consultant, I have unfortunately had a lot of experience seeing or even doing some of the things in SharePoint that lead to utter chaos or disaster. That's why I would like to share them with you this time, show you how to not suck at SharePoint.
In this webinar we'll discuss:
-A brief overview of SharePoint as a platform
-Common scenarios SharePoint is used for
-Things that have miserably failed
-Bad architecture
-Solutions and Best Practices when starting
We expect a lot from the intranet home page and it can play many roles in an organisation. This presentation features many screenshots whilst exploring the purposes of the home page and what that might look like.
10 Best SharePoint Features You’ve Never Used (But Should)Christian Buckley
A walk through of the advances made in the SharePoint 2010 platform from earlier versions, as well as a list of 10 out of the box features that most end users are not using, but should. From a webinar given on 6-5-2012
This slideshow presents 31 examples of intranet homepage design concepts, with example screenshots.
We've pulled the screenshots from the entries in the My Beautiful Intranet 2014 competition.
Content services to capture and scale your expertise
SharePoint Syntex uses advanced AI and machine teaching to amplify human expertise, automate content processing, and transform content into knowledge.
Content understanding
Create AI models that capture expertise to classify and extract information and automatically apply metadata.
Capture expertise with AI
Build no-code AI models that teach the cloud to read content the way you do.
Enrich content and metadata
Find key facts in your content to improve search and teamwork.
Content processing
Automate the capture, ingestion, and categorization of content and streamline content-centric processes.
Automatically classify content
Use advanced AI in SharePoint Syntex to capture and tag structured and unstructured content.
Streamline content processes
Integrate with Power Automate to build workflows that leverage extracted metadata.
Content compliance
Connect and manage content to improve security and compliance.
Integrate content across systems
Connect SharePoint Syntex to content inside and outside Microsoft 365.
Protect and manage content
Enforce security and compliance policies with automatically applied sensitivity and retention labels.
Workshop - Ways of Working Within the M365 Workspace.pptxSimon Rawson
This is an in-depth walkthrough of Microsoft 365 information architecture. It includes:
* Ways into M365 - Teams, SharePoint and Viva Connections
* Elements of information architecture in M365
* M365 governance
* Classification, security and retention models and the role they play in enterprise search
Getting started with with SharePoint SyntexDrew Madelung
SharePoint Syntex brings advanced content services solutions into your existing SharePoint environment but is it something that will help you? In this session we will go through what SharePoint Syntex is, how it works, and why it could be an important part of your enterprise in Microsoft 365.
The Information Governance Headache - SharePoint ECMGareth Fisher
Extending the capabilities of SharePoint with a robust ECM Platform. Webinar is given with SharePoint 2010/2013 and OpenText Content Server with the Application Governance and Archiving tool.
This session provides information on how to best implement a Document Management System within SharePoint. All elements used to create a DMS are explained in detail and best practices are provided as well.
This is a high level overview of Microsoft Office SharePoint Server 2007 (MOSS) for technical decision makers and IT managers. It covers all sections of the technology from a product marketing point of view and gives a broad understanding of its usage scenarios and applications.
“A survey of corporate CIOs and general counsels found that, typically, 69% of the data most organizations keep can – and should – be deleted.”
Compliance, Governance and Oversight Counsel (CGOC) Summit
So what happens to the 69%? Most likely it will get migrated with no rhyme or reason. Just because it seems easier. And the organization is still left with mismanaged, useless information. That’s only one migration scenario. Migrations can be fraught with delays, budget overruns, and overall frustration. Register for this practical and informative webinar on March 25th, sponsored by Portal Solutions and Concept Searching and learn how you can eliminate migration challenges and reach the pinnacle of success.
What you will take away:
• Learn from Portal Solutions, an industry recognized SharePoint firm, the best practices and processes to approach migration
• Understand the key challenges that need to be overcome before migration
• Obtain buy-in and build the business case on why migration adds value and does not just move content from one place to another
• Take away a clear vision of the steps involved during migration and the phases to be accomplished
• Hear about Intelligent Migration technologies using conceptClassifier for SharePoint
• See how the technology is a key component in a migration solution
• Find the ROI of using one set of technologies to facilitate the migration process, and deploy metadata enabled solutions for search, content management, data protection, records management, and any application that uses metadata.
Playing Tag: Managed Metadata and Taxonomies in SharePoint 2010Henry Ong
This slide deck was presented by Henry Ong at SharePoint Saturday Los Angeles on April 14, 2012. The original content was contributed by Chris McNulty, Strategic Product Manager for Quest Software. There are notes in many of the slides so you may want to download this presentation to get all the content.
SharePoint 2013 Governance Planning - SharePoint governance is the set of policies, roles, responsibilities, and processes that guides, directs, and controls how an organization's business divisions and IT teams cooperate to achieve business goals.
Our time is too valuable to spend it looking for files or re-inventing what we’ve already created. It’s time to get off of file shares and adopt a content management strategy leveraging SharePoint libraries, metadata, and search.
We can all fall victim to clinging to our folder structures but there’s a better way. Learn how to take advantage of the beneficial features of powerful search and custom metadata in SharePoint.
In this session we feature TermSet, an exciting new product that automatically adds metadata and taxonomies to SharePoint. All without a burden on business users or your IT department!
Everybody refers to SharePoint when they are talking about content management, document management, records management, file storage, business intelligence and even business process automation. All of these mean different things to different people. The storage and management of information have changed, not just how to find available information, but also how that information can be stored in IT systems. Find out how Microsoft SharePoint fits into and works with other parts of the information ecosystem and what are the storage options.
You've planned carefully spent a lot of time planning, designing and implemented your solution. Your SharePoint solution with all of its on-premise or cloud capabilities is ready to lunch. How about your users? One of the critical success factor of utilization or getting your return on investment of SharePoint is user adoption. "If we build it, they will come" thinking will not work in most enterprise scenarios. What do we need to do to bring people, get them to use the solution and increase the user adoption? Join this session and let's discuss this together.
Data (Structured and Unstructured)
SharePoint storage in brief
BLOBs (Binary Large OBjects)
Challenges of storing unstructured data in SQL Server.
RBS (Remote Blob Storage)
FILESTREAM
Benefits and disadvantages of RBS
Shredded Storage
2.Cellular Networks_The final stage of connectivity is achieved by segmenting...JeyaPerumal1
A cellular network, frequently referred to as a mobile network, is a type of communication system that enables wireless communication between mobile devices. The final stage of connectivity is achieved by segmenting the comprehensive service area into several compact zones, each called a cell.
1.Wireless Communication System_Wireless communication is a broad term that i...JeyaPerumal1
Wireless communication involves the transmission of information over a distance without the help of wires, cables or any other forms of electrical conductors.
Wireless communication is a broad term that incorporates all procedures and forms of connecting and communicating between two or more devices using a wireless signal through wireless communication technologies and devices.
Features of Wireless Communication
The evolution of wireless technology has brought many advancements with its effective features.
The transmitted distance can be anywhere between a few meters (for example, a television's remote control) and thousands of kilometers (for example, radio communication).
Wireless communication can be used for cellular telephony, wireless access to the internet, wireless home networking, and so on.
Bridging the Digital Gap Brad Spiegel Macon, GA Initiative.pptxBrad Spiegel Macon GA
Brad Spiegel Macon GA’s journey exemplifies the profound impact that one individual can have on their community. Through his unwavering dedication to digital inclusion, he’s not only bridging the gap in Macon but also setting an example for others to follow.
Meet up Milano 14 _ Axpo Italia_ Migration from Mule3 (On-prem) to.pdfFlorence Consulting
Quattordicesimo Meetup di Milano, tenutosi a Milano il 23 Maggio 2024 dalle ore 17:00 alle ore 18:30 in presenza e da remoto.
Abbiamo parlato di come Axpo Italia S.p.A. ha ridotto il technical debt migrando le proprie APIs da Mule 3.9 a Mule 4.4 passando anche da on-premises a CloudHub 1.0.
Gen Z and the marketplaces - let's translate their needsLaura Szabó
The product workshop focused on exploring the requirements of Generation Z in relation to marketplace dynamics. We delved into their specific needs, examined the specifics in their shopping preferences, and analyzed their preferred methods for accessing information and making purchases within a marketplace. Through the study of real-life cases , we tried to gain valuable insights into enhancing the marketplace experience for Generation Z.
The workshop was held on the DMA Conference in Vienna June 2024.
3. Bruce Tuncertan
Principal, Solution Architect – SharePoint at Sierra Systems
• Solution Architect specialized in Microsoft technologies specifically SharePoint.
• 25 year experience in the Information Technology and working with SharePoint
since 2006.
• Architected many solutions for public and private clients sized from SMEs to
large enterprises.
• Carries MCITP, MCTS certifications for SharePoint and Dynamics CRM.
/in/tuncertan
@tuncertan
BruceTuncertan@SierraSystems.com
sharepointtidbits.blogspot.com
7. Document
Management
Integrati
on
Configuration of
Tools
The Right Team
Financial
Model
Change
Management
Technical
Infrastructure
Business “Why”
Support
Solution
Relevance
Scalability
Records
Management
Mobil
ity
Tools
Reportin
g
Custom
Development
Executive
“Why”
Executive
Support
Branding
Industry
Knowledge
When to Say
“No” Governan
ce
Capture
Strategy
8. What is the focus of your
SharePoint environment?
Communication & Collaboration
• Focused on People, News, Events
• Many content owners, strict publishing rules
Document Management
• Focused on documents
• Strict taxonomy and customized search
Portal to LOB Applications
• A single place to access all applications
Teams and Projects
• Focused on providing teams and projects an
operating area for document and content storage
• Loosely managed, minimal taxonomy
• Governance
Information Content
Management
• Focused on informational content
• Learn about teams and departments
11. Home Page
1) Enter Search
Word
2) Select Search
Result
3) View
Document
Home Page
1) Select Site
2) Select
Document Group
3) View
Document
Navigators
Know the location of,
or the method to go to,
information
Know what they are
looking for, or how to
see what’s available
Search
ers
12. Search
ComplianceBrowse
Classify and structure information so that business users can easily
find it in a variety of ways. Apply retention and information
management policies for legal compliance.
Search
Faceted search based on multiple
metadata criteria
Browse
Browse through content-consumer
driven hierarchy
Compliance
Combination of classification and
metadata-based rules for retention
and disposition.
Records
Managers
Business
Users
14. Different Metadata
profiles for different
types of content.
Different Information
Management Policies
Can be managed
centrally in Content
Type Hub
Templates and
Workflows
Content Types
Groups of documents
that share common
metadata
Can archive the entire
set of current
versions of
documents
Folders with
Metadata
Document Sets
Hierarchical lists of
tagging information
Delegated
administration and
role-based access via
Term Groups
Synonyms and multi-
lingual labels
Columns of type
Managed Metadata
connected to term
sets
Managed
Metadata
Metadata Columns
and Content Types
can be surfaced as
search refiners for
faceted search
Multiple Result Tabs
Pre-defined search
driven views to
aggregate data
Search
15. Base: Communication and Content Strategy, Not Technology Project
Base: Business Operations Specific, Not Technology Project
Workflow
Custom App.
Forms
Reports
Custom: Technology Project & Business Value Specific
16. Governance
Finite amount of
functionality that needs to
be governed
Define the guideline
Define who the guideline
affects
Define whether it is a policy
or a recommendation
Define whether the
guideline is manually or
automatically governed
Define the frequency of the
governance
Governance
Teams
Strategic
Operational
Development
IT Governance
Business Continuity,
Monitoring, Storage,
Capacity Management,
Performance
Application
Governance
Application Lifecycle, Builds,
Deployment, Environments,
3rd Party Products, Source
Controls, Customization
Options
Information
Governance
Auditing, Branding,
Publishing, Metadata,
Social, External Access,
Permissions, Retention
Document
Templates and Site
Template
Prebuilt templates and
SharePoint Site for
managing governance.
Its all about Governance
Plan for the next version of SharePoint
20. Opening documents
Saving documents into SharePoint
Moving documents around in SharePoint
Opening Explorer view in Internet Explorer 11
Managing Tasks
Creating Alerts
Using Search – Refiners
Connecting E-Mail to SharePoint (AvePoint / Harmon.IE)
22. • SharePoint
Server Topology
Audit - AvePoint
/ SPDocKit
• SharePoint
Server Tuning
• Document
Management and
Taxonomy
• Search
Configuration
• Backup
Configuration
• Content Entry
• Content
Ingestion
(Kofax/Adlib)
• Out of the box
Workflows
• Basic InfoPath
Forms
• Creating &
Managing Views
• Creating &
Managing
Content Types
• Modifying
Navigation
• Look & Feel
Enhancements
• Creating &
Managing List &
Libraries
• Creating &
Managing Page
Layouts
• Site Creation
• Configuring Web
Parts
• Creating Pages
• Creating Alerts
• Planning
• Configuring
• SharePoint
Online
• Account
Management
SharePoint
Administration
SharePoint
Content
SharePoint
Enhancements
SharePoint
Design
Enhancements
Office 365 &
Windows Azure
23. Ad-hoc Technical
Support
Training / Usage Help
SharePoint
Champions
Infrastructure
Services / Advice
‘Mini-Projects’
Proof of Concepts
Using the right
skilled people
reduces the time
to resolution
24. Project Manager /
Business Analyst
SharePoint
Infrastructure
Architect
SharePoint
Collaboration
Architect
SharePoint
Developer
Quality Assurance SharePoint Support
Content Manager Application Support
25. Project Manager /
Business Analyst
- Ensures the technology supports the business need
- Runs the project
- Leads change
- Understand SharePoint terminology and concepts
26. SharePoint
Infrastructure
Architect
- Designs the SharePoint farm(s)
- Installs SharePoint properly.
- Configures the servers.
- Addresses bandwidth, storage, security, back-up,
redundancy and firewall requirements.
- Moves environments
28. SharePoint
Developer
- Builds custom workflow and forms
- Builds custom applications
- Integrates SharePoint to other line of business systems
- Builds and deploy solutions from Dev to QA to Prod
- Knows SharePoint object model
29. Quality
Assurance
- Tests and documents all components
- Able to differentiate OOTB-Custom and tests accordingly
- Authorizes solution promotion to Production
30. SharePoint
Support
- Assists people with using SharePoint solutions
- Respond to common end user questions and issues and
track to resolution
- Maintain community knowledgebase
- Escalate to next level of support when necessary
- Adds new people / content types / security permissions etc.
31. Content
Manager
- Own the content on their site
- Ensure content is current, accurate, findable and relevant
- Ensures the security permissions properly adjusted
- Complies with corporate usage guidelines and policies
- SharePoint power user
32. Application
Support
- Owns the custom developed business application
- Assists people with using custom developed SharePoint
solutions
- Respond to common end user questions and issues and
track to resolution
- Escalate to next level of support when necessary
33. Project
Manager /
Business
Analyst
SharePoint
Infrastruct
ure
Architect
SharePoint
Collaborati
on
Architect
SharePoint
Developer
Quality
Assurance
SharePoint
Support
Content
Manager
App.
Support
Ensure the
technology
supports the
business need,
runs the
project / leads
change.
Configures the
servers and
installs
SharePoint
properly.
Addresses
bandwidth,
storage,
security, back
up and
firewall needs.
Moves
environments
Configures
SharePoint
with
taxonomy,
builds &
brands sites,
configures
workflow,
creates
forms…works
with
SharePoint
“out of the
box”.
Integrates
SharePoint to
other line of
business
systems,
builds custom
workflow /
forms, builds
custom
applications.
Tests and
documents all
components
and authorizes
promotion to
Production.
Assists people
with using the
system, assists
with site
evolution,
adds new
people /
content types
etc.
Own the
content on
their site.
Ensure
content is
current,
accurate,
findable and
relevant.
Owns the
custom
SharePoint
application.
Assists people
with using the
custom app.
Responds to
end user
issues.
SharePoint
Architect
SharePoint Developer
SharePoint
Admin/Support
34. Project
Manager /
Business
Analyst
SharePoint
Infrastruct
ure
Architect
SharePoint
Collaborati
on
Architect
SharePoint
Developer
Quality
Assurance
SharePoint
Support
Content
Manager
App.
Support
Ensure the
technology
supports the
business need,
runs the
project / leads
change.
Configures the
servers and
installs
SharePoint
properly.
Addresses
bandwidth,
storage,
security, back
up and
firewall needs.
Moves
environments
Configures
SharePoint
with
taxonomy,
builds &
brands sites,
configures
workflow,
creates
forms…works
with
SharePoint
“out of the
box”.
Integrates
SharePoint to
other line of
business
systems,
builds custom
workflow /
forms, builds
custom
applications.
Tests and
documents all
components
and authorizes
promotion to
Production.
Assists people
with using the
system, assists
with site
evolution,
adds new
people /
content types
etc.
Own the
content on
their site.
Ensure
content is
current,
accurate,
findable and
relevant.
Owns the
custom
SharePoint
application.
Assists people
with using the
custom app.
Responds to
end user
issues.
35. IT Business Support
Mon-Fri 7am-5pm
Within 1 hour response time
Up to 50 hours/month support
Phone and email support
Daily system health checks
IT Managed Support Service
Mon-Fri 7am-5pm
Within 1 hour response time
Up to 100 hours/month support
Phone and email support
Daily system health checks
Task Support
Mon-Fri 7am-5pm
Within 2 hour response time
Up to 20 hours/month support
Phone and email support
37. Bruce Tuncertan - Sierra Systems Group Inc.
/in/tuncertan
@tuncertan
BruceTuncertan@SierraSystems.com
sharepointtidbits.blogspot.com
38. Thank you!
Toronto Enterprise Collaboration User Group
Change Management, Governance, SharePoint, Office 365,
Yammer, PowerBI, etc
http://www.meetup.com/TSPBUG/
Toronto SharePoint Business Users Group
http://www.meetup.com/TorontoSPUG/
Saturday July 9, 2016
See you next year!