The training focuses on starting the day with yoga and exercise to relax the mind, generating self-belief, and team building activities to reduce differences and enhance familiarity among employees. Evaluation of the training's effectiveness is done through pre, during, and post training tests; questionnaires; and interviews to determine if employee performance and learning improved. A positive attitude is said to increase confidence, adaptability, and relations with customers and peers, leading to enhanced business.

1. Case Presentation- ‘Attitude is everything’

2. Case Description.
Albertsons – into problem.
Entry of Johnston.
Foreman’s Training.
Impact

3. Logic of Foreman’s 3-day course: Albertsons
profitability
 Bringing of a thing called 'Change’
Early start & yoga keeps mind fresh and
relax- Healthy body.
Generating strong self believe.

4. Foreman’s Contd.
Attitude change
Group hugs & team activities- Enhance team
building & familiarity.
Closing differences.
High determination- Improves productivity.

5. Positive Attitude: Imperative to Business
Positive attitude increases confidence & has
positive effect on job.
More adaptable to handle problems/pressure.
Positive effect on the environment as wells as
among peers.

6. Positive Attitude: Contd.
Bridge better relations b/w employees
&
customers.
Enhancing working ability by best use of
potential- uplifts business

7. Evaluate Effectiveness
Goal of Training- Mental, Physical, Emotional well
being.
Provide Attitude Training.
Motivation Training.

8. Evaluation criteria
 Did employee learn during training?
Has it enhanced performance in working?
What have the trainee learned?

9. Techniques for Evaluation: Evaluating benefit of
training.
Conducting a test before training, during & after the
program is completed.
Questionnaire given after completion to get the
feedback.
Through interviews.
Progress graph determines change occurring is
successful or not.

10. As an Employee
Positive outlook as a whole, helps deal with
customers.
Enhancement in personality.
Optimistic approach to every situation.
Compassionate to provide better customer service.
Mental alertness leads to increased efficiency.

11. Thank you.