Ups and downs !
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Coke struggled in the Indian market due to a failure to understand local customers, a lack of confidence between headquarters and local staff, and frequent changes in human resources. To succeed, Coke needed to improve dialogue with the community, boost product quality, empower local staff, invest in employee training, and find innovative solutions to problems like rising competition.
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Retail management involves overseeing the business activities involved in selling goods and services to consumers. Key issues retailers must address include serving customers profitably while standing out competitively. Retailers act as an intermediary between manufacturers, wholesalers, and consumers by sorting products and facilitating transactions. Developing a retail strategy that focuses on customers, coordinates efforts, is value-driven and goal-oriented is important for success. Retail institutions can be classified as either store-based using a mix of strategies or nonstore-based using nontraditional approaches like direct marketing.
Performance dimension
The document describes an employee performance appraisal process that involves feedback from subordinates, seniors, peers, and customers through a 360 degree review method. It also uses a SMART method to evaluate whether employees' job profiles and targets were specific, completed on time, and achievable. The appraisal is conducted in 4 rounds that include self-assessment, 360 degree feedback at the department level, combining multiple sources, and one-on-one sessions.
Nestle presentation
The document summarizes the history and operations of Nestle, beginning with its founding in Switzerland in 1867. It details Nestle's expansion to India in 1912 and growth over the past nine decades to become one of India's largest food companies. Nestle India now has seven manufacturing facilities, over 250,000 employees worldwide, and produces 8000 food and beverage products under famous brands like Maggi, Kit Kat, Nescafe, and Milkmaid. While inflation has squeezed profits by raising commodity prices, Nestle has focused on volume growth. It plans to further expand manufacturing capacity and launch new health food lines to penetrate both rural and urban Indian markets.
Merchant banking
The document defines merchant banking and outlines its key services. Merchant banking originated in Europe to finance foreign trade and was introduced to India in 1967. It primarily provides financial advice and services to large corporations, engaging in activities like corporate counseling, project financing, portfolio management, and mergers and acquisitions. Unlike commercial banks, merchant banks do not provide regular banking services but instead focus on investment banking activities in primary markets. The document lists major public and private sector as well as foreign merchant banking institutions operating in India.
Kraft
The document summarizes Kraft's leadership development model called the Leadership Corridor Process. The model has three stages - Bottom Line Responsibility, Loose-Tight Management, and Company Before Individuals. At each stage, employees are given different responsibilities and exposures to help them develop leadership skills. The model helps Kraft develop expertise across the organization, build intellectual capital, and focus on innovation. While tailored for Kraft, the model provides lessons for other organizations to develop leadership through on-the-job training and responsibilities.
Case presentation ‘attitude is everything’
The training focuses on starting the day with yoga and exercise to relax the mind, generating self-belief, and team building activities to reduce differences and enhance familiarity among employees. Evaluation of the training's effectiveness is done through pre, during, and post training tests; questionnaires; and interviews to determine if employee performance and learning improved. A positive attitude is said to increase confidence, adaptability, and relations with customers and peers, leading to enhanced business.
Business marketing
Business marketing involves marketing products and services to business organizations rather than individual consumers. It is also known as industrial marketing, B2B marketing, or organizational marketing. Business organizations purchase products and services to produce other goods and services, make profits, reduce costs, and other objectives. The purchasing process in business organizations involves recognizing needs, developing specifications, searching for and qualifying suppliers, evaluating proposals, and selecting suppliers.
Livewires
The document discusses factors that can affect employee motivation and satisfaction in an organization. It identifies hygienic factors like working conditions, supervision quality, and salary, as well as motivational factors like recognition, job interest, and growth opportunities. While hygiene factors don't de-motivate if present, their absence can cause dissatisfaction. Motivational factors actively engage employees. The document also notes limitations of only considering individual factors and not measuring overall job satisfaction or its impact on productivity.
Changing trends
India is the world's largest consumer of sugar, consuming 23 MMT of sugar in 2008-2009. Sugar prices in India have risen from Rs. 18/kg in 2000 to Rs. 30/kg in 2010 due to inflation. The Reserve Bank of India has changed monetary policies like the bank rate, cash reserve ratio, and repo/reverse repo rates over this period in response to changing inflation rates and GDP growth. These changes were aimed at containing inflation, sustaining economic recovery, and meeting government and private sector borrowing needs.
Official powerpoint presentation on values
The document outlines the values of Global Green Group which include integrity, imagination, individuality, performance excellence, leading edge knowledge, nurturance, customer orientation, and intellectual honesty. It provides positive and negative behavioral indicators for each value to guide employee conduct. The overall message is that Global Green Group aims to uphold high ethical standards, encourage innovation and growth, respect all individuals, pursue best practices and new ideas, foster trust and learning, prioritize customer needs, and promote honesty.
Train the trainer !
cLICk is launching an organization to create a sensation in the telecom sector in India. They expect to generate annual revenues of 150 crores providing cutting-edge 4G and other telecom services. They are looking to hire dynamic graduates from premier B-schools as Assistant Training Managers. The role will involve developing training plans and materials, managing training budgets, and evaluating programs. The ideal candidate has an MBA, at least 55% marks in graduation preferably science, IT skills, communication skills in English and Hindi, and the ability to work in a team. The selection process includes a 10-question written test and personal interview.
Coco cola case study
Coca Cola entered India in the 1990s as one of the most powerful multinational companies but faced many problems in maintaining its success. Some of the key issues included arrogance as a large MNC, high costs associated with frequent CEO changes, high employee turnover, lack of employee involvement in decision making, and no long-term sustainability plans. Addressing these problems through better employee retention, involvement, and relations with the public would help the company regain its position.
Bell the cat as ap!
The document outlines the process for recruiting 10 candidates for sales manager positions at HDFC bank. 600 candidates will be selected from newspapers, consultancies, and job websites to enter a database. 100 candidates will then be selected for interviews, and 10 candidates will ultimately be chosen after screening tests, group discussions, and personal interviews. The job requires a graduate with 1-2 years of experience, good communication skills, and the ability to work in teams and demonstrate leadership. A budget of Rs. 100,000 is allocated for recruitment, with funds distributed to advertisements, venues, consultancies, referrals, and travel. The recruitment timeline has advertisements and initial screening on Friday, resume screening on Saturday, and interviews on Sunday.
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【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：A575476】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：A575476】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
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→ 【关于价格问题（保证一手价格）
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
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Ups and downs !
- 1. Ups and Downs ! Why did Coke Fumble in Indian Market !!
- 2. PROBLEMS: 1. The failure to understand the local market 2.Lack of confidence and patience in between HQ and staff 3. Everyone was blaming one another for contribution 4.There was no flexibility in salary and attitude 5.Cost effectiveness 6.Short and slow approach towards problems (frequent changes in the HR ) 7.Pesticide and underground sewage removal Scam. 8.Not Responding to Changing environment
- 3. SOLUTIONS: 1.Must have multiple channels of dialogues and engagement with community 2.Improved Quality 3.Building staff confidence and gaining some freedom to work from HQ 4.Competency and training of Employees (COCA COLA RETAIL UNIVERSITY) 5.Innovative ways to tackle problems like rise of Diet Coke 6.Solving Employee turnover