3. INTEGRITY
Ethical business practices.
Honor our commitments to Shareholders.
Be open and sincere in all our dealings.
Be accountable and take ownership.
Provide genuine values through our products
and services.
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6. INDIVIDUAL
Our Commitment towards valuing Individuals are :
Recognize
Respect their
Individuals Be FAIR
Contributio OFFER EQUAL
n OPPERTUNITIE
S
Encourage
Stimulate
Openness
Employees to
and freedom
realize their
of
potential
expression
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8. PERFORMANCE EXCELLENCE
Performance Excellence is about reviewing and raising the performance threshold,
for Self and as Part of a Team, for competitive edge;setting and meeting stretch
targets; accomplishing and exceeding performance commitments. It means
discouraging mediocrity in others and ourselves and confronting status quo.
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9. Performance Excellence
Positive Behavioural Indicators Negetive Behavioural Indicators
Pursues results with professionalism Frequently fails on commitments; Doesnot
together with Employee Engagement, and Deliver on promises
respect fpr systems/processes. Accepts mediocrity in self and others.
Encourages a Performance Culture; Gives Disowns failure by self.
and receives performance enhancing
Defensive while receiving feedback.
feedback.
Creates hurdles and impediments in the way of
Demonstrates uncompromising responsibility performance.
for results; Acheives challenging stretch
goals. Procastinates, especially on implementation of
Other's intiatives.
Displays persistant determination for results.
Transfers negative emotions of one situation to
Consistently pursues " Quality with Speed" another.
as preferred attitude, for all tasks.
Requires reminders for completion of tasks.
Proactively builds Systems and Processes to Is indecisive while adequate data and authority
avert failures; Translates failures into exists
learning experiences
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10. Leading Edge
Leading Edge Knowledge is a necessary ingredient for competitiveness and growth;
enhancing capabilities; actively pursuing and applying Best Practises; continuosly
upgrading the benchmark with Best In Class. It is the key to working smart instead of
only working hard; a continuos search for alternatives and new ways of doing it.
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11. Leading Edge Knowledge
Positive Behavioural Indicators Negative Behavioural Indicators
Views problems as opportunites to Hesitates to try new ideas;
learn. Resists/Rejects new ideas or new
knowledge.
Identifies personal knowledge gap and
develops learning capacity. Re-invents the wheel; Is internally
focused.
Acquires updates leading edge
knowledge of products and process Afraid to rock the boat with new ideas;
regularly. Maintains status quo.
Learns from competitors and others Indifferent to the use of new technology.
experiences.
Propagates self-set mediocre
Upgrades and actively applies best standards.
practices to workplace.
Recomends and follows mediocre
Uses proven tools and techniques to standards.
workplace.
Recomends and follows traditional
Pursues new ideas and new ways to do methods.
things, as a pattern.
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12. NURTURANCE
Nurturance is helping ourselves and others to grow in professional and personal life. It
encourages an atmosphere of fearness with participation and a climate of trust as well as
trustworthiness; a positive enviornment for GLOBAL GREEN to become a learning
organisation; for connection between GLOBAL GREEN and its employees.
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13. NURTURANCE
Positive Behaviour Indicators Negative Behaviour Indicators
Seeks opportunities for Others' growth; Inadequate emphasis on Employee
Invests time and resource to facilitate Engagement.
Others' growth.
Over-controls;Micromanages; Stifles
Recognises and Appreciates Juniors.
Performance Excellence and
Insensitive to the feelings of others-
contributions of Others, both privately
through words, tone of voice and
and publicly
expressions.
Supports talent in colleagues; Deals
Takes people and relationship fpr
constructively with dysfunctional
granted.
behaviour.
Ridicules; Humiliates others, publicly or
Helps others to win.
privately.
Encourages rational arguments, and
Displays Favouritism and personal bias
resolution of problems.
Feels he/she is the best; One-
Establishes a climate of trust.
upmanship.
Communicates expectations clearly
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14. CUSTOMER ORIENTATION
Customer Orientation is sensitivity and
responsiveness to the market and customer
needs for high quality existing as well as new
products and services, with deliveries and after
sales as committed. It establishes positive
long-term relationship with both internal and
external customers.
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15. CUSTOMER ORIENTATION
Positive Behaviour Indicators Negetive Behaviour Indicators
Consider internal customer equally Takes customers and their genuine
important as external customer. needs for granted; Overcommits and
underdelivers.
Treats commitments to customers as
sacred Is non-commital/misleads customers.
Has a mindset of "Service", "Firm yet Makes incorrect assumptionswhilst
Polite" and "Customer Perceived Value" dealing with customers.
with all customers.
Makes incorrect assumptions while
Sensitive to customers. dealing with customers.
Listens and respects customers. Test Customer patience; Makes
customer helpless.
Responds Effectively.
Treats customer complaint as " ordinary
Solutions for customer complaints is
course of business"
always a priority.
Reactive in approach to customers
Is fair in customer dealings.
Withholds customer feedback.
Communicates necessary information
to customers.
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16. INTELLECTUAL HONESTY
Intellectual Honesty is honesty to self; doing
what we say; making and meeting meaningful
commitments. It goes beyond simplistic
integrity, financial honesty, telling the truth and
includes openness and speaking up in
situations where silence would yield an
undesired result.
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17. INTELLECTUAL HONESTY
Positive Behaviour Indicators Negetive Behaviour Indicators
Walks before talk; Preaches after Moves with changing winds.
practice.
Deceives in any form, directly or
Displays and encourages Sanctity for indirectly
Data correctness.
Agrees "publicly" but disagrees
Adheres to commitments in all areas. "privately".
Displays courage of conviction. Promises what is known cannot be
done.
Displays the courage to disagree when
necessary. Gets swayed by seniority; Dilutes
Company's interest if pursued by
Observes and promotes openness and
seniors.
trustworthiness.
Is a silent spectator for violation of
Always keeps company and
company laws and policy.
professionalism above self-interest.
Talk ills of people behind their back.
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