This document discusses the importance of collaboration between case managers and other providers. It notes that consulting with other treatment team members is crucial for correct diagnosis and treatment. It also discusses how case managers engage in collaboration by using active listening skills, maintaining professional contacts, and keeping updated referral lists. The document outlines the role of case managers in facilitating clients' transition between services and following up on progress. It also notes some challenging aspects like difficult clients and lack of resources, as well as rewarding aspects like making a difference in people's lives.

1. Case Manager Interview Presentation
Leslie Ryan
BSHS 395
June 1 2014

2. How important is it to network and
collaborate with other providers?
 Consulting with the other treatment team members
is crucial to a correct diagnosis and treatment.
 Sharing concerns and case notes with others on the
team helps to learn from different types /levels of
experience.
 Greatly assists in the overall workload of those
involved
 Follows liability procedures for providing needed
treatment.

3. How do case managers engage in
collaboration with other providers to help
clients receive services?
 Use active listening skills and open questions to learn
the most important needs of the client.
 Engage , collaborate and compromise with fellow
treatment team members
 Keep an up to date list of various referral contacts.
 Maintain professional contacts with those in various
fields who may be of future assistance to a client.

4. How do case managers find and select
resources?
 Be attentive to client needs , motivations , and
support systems.
 Collaborate with other professionals on client
cases.
 Foster good working relationships with referral
professionals.
 Be open to exchanging information with other
helping professionals.

5. What is the role of the CM in the referral
process?
 Facilitating the clients transition from one service
or resource to another.
 Help client to meet immediate needs and or short
long term goals.
 Ongoing encouragement and support to client
 Proper follow up with clients regarding ongoing
progress of goals.

6. What are the responsibilities of the client in
the referral process?
 Rule of thumb: Never work harder than the client.
 Client must want to change.
 Helper is there to assist not enable the client.
 Client needs to be willing to be vulnerable to
expressing and feeling emotions and thoughts
which may be difficult.
 Client must be willing to actively participate in the
referral process. I.e.)attending sessions, meetings,
making calls etc

7. What would you say are some difficult
aspects of your position?
 Working with difficult clients
 Working with unprofessional , uncooperative
human service colleagues.
 Lack of available funding for resources
 Limited available resources

8. What are the least enjoyable aspects of
your field?
 Clients dealing with difficult often co morbid
conditions. I.e.) mental illness and substance
abuse, other types of abuse
 Difficult or non existent support for clients.
 Difficult fellow treatment professionals
 Low pay in many humans service professions.

9. What types of personality traits are helpful
for one in this field?
 Hard working
 Culturally sensitive
 Empathic
 Honest
 Observant
 Inquisitive

10. What advice do you have about this field
for those who may be interested?
 Network with others as much as possible
 Be willing to learn about any new opportunities
relating the field.
 Remember to advocate and encourage clients not
enable.
 Self care is a must; be aware of burn out

11. What are the enjoyable aspects of your
position?
 Able to help client obtain needed resources
 Collaborate with others
 Learn something new everyday
 Meet new human service professionals
 Able to use education and understanding to make
a difference in others lives.

12. References
 Jennifer. I. Soto MSW (personal communication,
May 25, 2014)