This document discusses best practices for business writing and communication. It emphasizes that effective communication is important for employees to understand ethical practices and standards. Building good communication skills is also necessary for hiring professionals, growth, and promotions. The document provides tips for different forms of written communication, including using clear and concise language. It notes that new technologies have evolved how businesses communicate and that electronic media allows more efficient and cost-effective communication.

1. Best Practices
in Business
Writing and
Communication
ORG 536-1
Instructor:
Robert
Olszewski
November
23, 2014

2. The main purpose of this presentation is to give insight
to what effectively should be applied within a
organization, the classroom, to enhance and produce
great results by maintaining and utilizing effective
business and writing communication within any
growing success.

4. Why is it important, In order for employees to
effectively understand what the business
considers to be ethical practices, it has to
be communicated effectively to employees.
Ethical behavior should be communicated
daily to employees and that includes
recognizing employees who have acted in an
ethical manner. This not only gives praise to
those employees for a job well done, it helps
to set ethical standards for other employees
in the business, ( Anthony and Media, 2014)

5. Why learning to build
good effective
communication is key…
 Necessary to hiring good
quality professionals
 Top skill that formatted
and sought out by
employers
 Critical element for
growth and future
promotions
 Performance quality

6.  Professionalism is when a person
conforms to the technical and/or
ethical standards of his/her
profession.
 A professional is courteous,
conscientious, and generally
businesslike in his/her workplace.
 Professionalism defines an individual
and there form of business stature

7.  Workplace Professionalism- is key in any working
environment because it sets the tone in how working
professionals present themselves.
 As a whole professionalism is always on show, the bar
must be set high to ensure the working environment is
attainable.

8. Conduct
 Conducts oneself in a way that
reflects well on his/her
profession.
 Maintains confidentiality
 Never abuses (verbally or
otherwise) his/her clients or
co-workers
 Dresses professionally
(appropriate to one’s work
environment)
 Upholds the ethics of his/her
profession
 Should be above suspicion or
reproach
 Follow the rules
 Open to mangers ideas
Competency
 Encompasses self-awareness,
self confidence,
and social skills
 Controls one’s self
 Displays leadership skills,
decision-making abilities
 Displays team work skills
 Able to inform others of
needed information
 Always up to the
requirements of one’s
profession. Seeks out
resources when necessary
to stay competent.
 Positive team leader

9. Character
 Taking responsibility
 Maintaining
accountability
 Arriving on time
 Admitting and
correcting mistakes
 Being fair and truthful
 Following through on
commitments
 Looked up to for one’s
personal integrity
Excellence
 Striving to be the best
 Not perfect, as no one
is perfect, but excels
 Exceeds others’
expectations
 Commits to life-long
learning
 Determine to win
 Open to change
 Adaptable

10.  Is broken down as…
according to the Journal of Business Communication…
intercultural business communication deals with
intercultural issues, communication, and
business.
It is the communication among individuals
or groups from different cultural
backgrounds in a business environment.

11.  Know your audience-when writing this is important to
know, this is key and can make or break a deal.
 Focus on content-stay on point, try not to go in
another direction and loose the main objective.
 Beware of attitude and negative feedback-not everyone
may approve or have a different take on your views.
 Different Perspectives’-opinions do vary, except the
challenge
 Proofread is Key…..practice makes perfect, and this is
the same, so take time to read over and fix any
grammar errors.

12. According to website, www.Forbes.com
“Clarity is the most important
characteristic of good business
writing,” says Mignon Fogarty, creator
of the “Grammar Girl Quick and Dirty
Tips for Better Writing” podcast.
“Often businesspeople will use big $10
words because they want to sound
intelligent. Instead, they end up
sounding like they’re trying too hard.”

13.  Clarity-write clear
 Using short,
declarative sentences,
to the point
sentencing
 Never use a long word
where a short one will
do.
 Cautious self-editing
 Never use a foreign
phrase, a scientific
word, or any kind of
jargon
 Use active verbs
instead of passive
verbs
 Curb your enthusiasm
 Avoid overusing
exclamation points
 Choose pronouns
wisely
 Beware of common
grammatical mistakes,
like subject-verb
agreement

14. Positive Messages
 Taking a position on an
issue
 Providing a relevant
comment
 Supporting a position with
evidence
 Bringing others into the
discussion
 Asking a clarifying
question
 Representing an opposing
viewpoint
 Demonstrating active
listening
NegativeMessages
 Distracting others
 Not paying attention
 Interrupting others
 Asking
unnecessary/irrelev
ant questions
 Monopolizing the
discussion
 Attacking another
person personally

15.  TODAY THE VIRTUAL presentation is catching on
rapidly in small, medium, and large businesses alike.
 Opening the door to a more unique way of doing
presentations to broaden any business.
 A virtual presentation is one delivered live from a
desktop or laptop computer to an audience anywhere
in the world where there is Internet access.
 A major change from the face-to-face presentation is
that the virtual presenter does not usually see the
audience, and often the audience does not see the
presenter

17. Flexibility-seen whenever by
who ever
Open minded presentations
More adaptable for any
company
Convert to online learnining

18. When doing business
reports, plans, and
proposals establish
which form is being
used, and what must
be established...

19.  Well structured and well written is important to
establish what is intended to achieve.
 Trial and error
 Timing is important, remember the deadline
 Proofread, and practice on peers
 Stay on topic

20. Business Report
 Confirm what the
client wants
 Determine what type
of report needed
 Conduct the needed
research
 Mock draft
 Additional research
if any needed
 Complete the report
Business Plan
 Develop outline
 Establish key points
 Execute
 Finalize

22. Technology has evolved in so many ways that new
communication has strived and the old ways of
business practices that seemed new not so long ago
have faded away. In business it is important to connect
with employees, colleagues, bosses, clients, customers,
suppliers or any other business contact, and with all
the technology out there it has develop so many new
key elements of doing business. Electronic media has
taken over in getting business done efficiently and cost
effectively.

23.  Mobile devices-even less formal, mobile devices allow you
to have business at your fingertips, with the use of smart
phones/pda’s/tablets, text messages, emails, and messages.
 Social networking media- a new frontier in marketing and
business networking. Companies are able to promote
business and events, offer discounts and draw attention to
sales. Recruiters and salespeople often seek key contacts
through social media sites.
 Email-quicker response, availability to connect its
versatility, email can be used for asking questions and
getting answers, holding mini-group conferences, making
people aware of issues, passing along documents, sharing
information and much more.

24. The overall goal of this presentation is to give insight
into what is needed for the overall experience of an
professional working in any field.
The Best Practice in Business Writing and
Communication is important to have establish in any
successful working environment, and is a needed tool
for any professional.

25.  Journal:
 Flatley, M. E. (2007). Teaching the Virtual Presentation. Business
Communication Quarterly, 70(3), 301-305.
 Smart, K.L., & Featherringham, R. (2006). Developing Effective Interpersonal
Communication and Discussion Skills. Business Communication Quarterly,
69(3), 276-283.
 Varner, I.I.(2000). The Theoretical Foundation for Intercultural Business
Communication: A Conceptual Model. As Journal of Business Communication,
37(1), 39-57.
 Other Sources:
 About Communication and ethical Issues in Business, Leigh Anthony. Demand
Media 2014. www.smallbusiness.chron.com
 Electrical Methods of Communication in Business, Eric Feigenbaum, Demand
Media, 2014. www.smallbusiness.chron.com
 Ten tips for better Business Writing, Helen Caster. www.forbes.com
 Professionalism in the Workplace, www.octech.edu