The document discusses different forms of communication used in organizations. It describes verbal communication as the transmission of messages using words, which can be oral, written, or electronic. Oral communication includes face-to-face conversations, telephone calls, speeches and presentations. Written communication forms include memos, letters, reports and proposals. Electronic forms allow both oral and written communication through methods such as voice mail, teleconferencing, videoconferencing, email and fax. Effective communication is important for business operations and management.

1. SHAHJEESHAHJEE COLLEGIATECOLLEGIATE
RIVISION SESSIONRIVISION SESSION
BY SIR HASEEB UR REHMANBY SIR HASEEB UR REHMAN
FOR THE STUDENTSFOR THE STUDENTS
OF B.COM IIOF B.COM II
STARTING FROM 3STARTING FROM 3RDRD
DECEMBER ATDECEMBER AT
WATERPUMP CAMPUSWATERPUMP CAMPUS
THU 1:OO TO 2:15THU 1:OO TO 2:15
FRI 3:OO TO 3:45FRI 3:OO TO 3:45
SAT 1:00 TO 1:45 ORSAT 1:00 TO 1:45 OR
SAT 3:OO TO 3:45SAT 3:OO TO 3:45

2. COMMUNICATIONCOMMUNICATION
Communication isCommunication is
The goals of effective communication includeThe goals of effective communication include
The word Communication is derivedThe word Communication is derived
““Communication means sharing of ideas in commonCommunication means sharing of ideas in common..
The process of sharing information, thoughts and feelings
Between people through speaking, writing or body language.
Creating a common perception, changing behaviors and acquiring information.
Communication is a two way exchange process.
From Latin term “Communis” means common, so,
It is interpersonal and intergeneration interchange of material, understanding and
information.”

3. BUSINESS COMMUNICATIONBUSINESS COMMUNICATION
Effective Communication isEffective Communication is
Business Communication may be defined as followsBusiness Communication may be defined as follows..
Effective Business Communication consists ofEffective Business Communication consists of
In business, communication may take the form ofIn business, communication may take the form of
Effective Business Communication also helps inEffective Business Communication also helps in
the basic requirement of every aspect of business including management, sales,the basic requirement of every aspect of business including management, sales,
marketing, finance, technical and social positions.marketing, finance, technical and social positions.
““The flow of material, information, perception and understanding between variousThe flow of material, information, perception and understanding between various
parts and members of an organization.”parts and members of an organization.”
all the persons to persons interchange, vertical upward, vertical downward, lateral,all the persons to persons interchange, vertical upward, vertical downward, lateral,
speaking, writing, listening, reading, non verbal, media, modes, channels, net worksspeaking, writing, listening, reading, non verbal, media, modes, channels, net works
and languages. Effective Business Communication plays a great role in successfuland languages. Effective Business Communication plays a great role in successful
and efficacious business.and efficacious business.
notice, notification, and intimation, instruction, intelligence and knowledge, letter,notice, notification, and intimation, instruction, intelligence and knowledge, letter,
telegrams, fax, E-mail and website.telegrams, fax, E-mail and website.
meeting, conference, linking and connection.

4. VERBAL MEDIA IN ORGANIZATION /VERBAL MEDIA IN ORGANIZATION /
VERBAL COMMUNICATION:VERBAL COMMUNICATION:
Verbal communication is the transmission ofVerbal communication is the transmission of
It consists of three forms.It consists of three forms.
Oral formOral form
Written formWritten form
Electronic formElectronic form
message using word, either written or spoken.message using word, either written or spoken.

5. ORAL FORMORAL FORM
Primary oral communication includesPrimary oral communication includes
Oral communication provides opportunity ofOral communication provides opportunity of
It also includesIt also includes
face to face conversation, telephone calls, speeches,face to face conversation, telephone calls, speeches,
presentations and meetingspresentations and meetings..
immediate feedback.immediate feedback.
Small meetings, Conversations & InterviewsSmall meetings, Conversations & Interviews
Large meetings, Conventions & PresentationsLarge meetings, Conventions & Presentations

6. Written FormWritten Form
Written communication may take many forms likeWritten communication may take many forms like
Written communication helps inWritten communication helps in
Memos & Letters:Memos & Letters:
Memos are used forMemos are used for
Letters frequently go toLetters frequently go to
Reports & Proposals:Reports & Proposals:
Reports & proposals are distributed toReports & proposals are distributed to
They are written in manyThey are written in many
letters, memos, notices, brochures, pamphlets, handbills,letters, memos, notices, brochures, pamphlets, handbills, panaflex, reports & proposalspanaflex, reports & proposals..
planning and controlling the message.
routine, day to day exchange of information within an organization.
outsiders, and they perform an important public relation.
insiders and outsiders both.
formats, including preprinted forms, letters, memos, and manuscript.

7. ELECTRONIC FORMELECTRONIC FORM
Both oral and written communications have electronicBoth oral and written communications have electronic
forms. Electronic forms are similarly used in forms offorms. Electronic forms are similarly used in forms of
They are also used for written communication in forms ofThey are also used for written communication in forms of
voice mail, audiotape, videotape, teleconferencing,voice mail, audiotape, videotape, teleconferencing,
videoconferencing, closed circuit television, and manyvideoconferencing, closed circuit television, and many
more for oral communication.more for oral communication.
E-mail, fax, websites & computer conferencing and more