This PPT is about communication which is in an organization and also about telephonic communication and different types of expressions which is used while doing telephonic conversation

2. What is Communication?
Communication is simply the act of transferring information from one place, person or group to
another. Every communication involves (at least) one sender, a message and a recipient. This may
sound simple, but communication is actually a very complex subject.
The transmission of the message from sender to recipient can be affected by a huge range of
things. These include our emotions, the cultural situation, the medium used to communicate,
and even our location. The complexity is why good communication skills are considered so
desirable by employers around the world: accurate, effective and unambiguous communication
is actually extremely hard.

3. Categories of Communication
The different categories of communication include:
• Spoken or Verbal communication, which includes face-to-face, telephone,
radio or television and other media.
• Non-Verbal Communication, covering body language, gestures, how we
dress or act, where we stand, and even our scent. There are many subtle
ways that we communicate (perhaps even unintentionally) with others.
For example, the tone of voice can give clues to mood or emotional state,
whilst hand signals or gestures can add to a spoken message.
• Written Communication: which includes letters, e-mails, social media,
books, magazines, the Internet and other media. Until recent times, a
relatively small number of writers and publishers were very powerful
when it came to communicating the written word. Today, we can all write
and publish our ideas online, which has led to an explosion of information
and communication possibilities.
• Visualizations: graphs and charts, maps, logos and other visualizations can
all communicate messages.

4. Oral communication
Oral communication implies communication through mouth. It includes
individuals conversing with each other, be it direct conversation or telephonic
conversation. Speeches, presentations, discussions are all forms of oral
communication. Oral communication is generally recommended when the
communication matter is of temporary kind or where a direct interaction is
required. Face to face communication (meetings, lectures, conferences,
interviews, etc.) is significant so as to build a rapport and trust.

5. Communication within an
Organisation: Formal and Informal
Communication
The Formal Communication is the exchange of official information that flows
along the different levels of the organizational hierarchy and conforms to the
prescribed professional rules, policy, standards, processes and regulations of the
organization.
Informal communication is more relational than formal. It is not backed by any
pre-determined channels and can happen anywhere within the organization.
The primary goal of this messaging is to preserve and establish relationships
with colleagues and superiors and subordinates. Since it is not defined by any
channels, messaging moves a lot faster, but it is without any paper trail or
official documentation

6. Telephonic Communication
Telephonic communication is the transmission of information, over significant distances using a phone. Telephones are a point-to-
point communication scheme whose most basic function is to allow two people separated by large distances to talk to each other.
It is one of the most general appliances in the developed world, and has long been considered indispensable to business,
household and governments.
ADVANTAGES
• We get immediate
feedback to things we
say.
• The conversation is
relatively private between
us and the caller.
• We can call someone
anywhere on the planet.
• Calls can be made 24*7
DISADVANTAGES
• The person must be
available to take your
telephone calls
• The line might be engaged
when we call so we can’t
speak to the person when
we want
• We generally have to pay for
every minute we spend on
the call, in the case of
overseas calls, that can be
expensive

7. COMMON EXPRESSIONS FOR SPEAKING
ON THE TELEPHONE AT WORK
• Answering the Phone
• Greeting and Introducing Yourself
• Asking to Speak to Someone
• Putting Someone on Hold
• Clarifying and Asking for Repetition
• Taking a Message for Someone
• Leaving a Message for Someone
• Ending Your Call