SlideShare a Scribd company logo
Bring Non-Verbal Feedback From
Learners to E-Learning
Randhir Vieira
VP – Product and Marketing
Randhir Intro
BA Economics
MA Human Resources
Management
MBA Marketing
• Train in small and large groups
• Work with over 1,000 customers delivering over 1 million
courses a year
Main topics
• Importance of non-verbal feedback
• Trainee non-verbal feedback in e-learning
• Best practices
70% of communication is non-verbal
• Expressions
• Body movement
• Voice tone
70%
2 examples of
non-verbal communication
Experiment with 10 seconds of data
Predicting Teacher Evaluations
• Subjects watched 10 seconds of silent video of
a only a teacher teaching a class
• Rated the teacher on a 15-item checklist of
personality traits
• Ratings were the same when they were shown
just 5 second clips and even 2 second clips
• Students who attended a full semester rated
the teachers and their ratings were very
similar to the volunteer ratings
Interview Test
• Trained interviewers met with candidates for
15-20 minutes
• Filled out a 6 page evaluation
• Volunteers watched the initial 15 silent
seconds of the candidate knocking on the
door, shaking hands and sitting down
• Volunteers ratings and trained interviewers
ratings were very similar
Evolution of Training
Live Classroom
Live Virtual
Self Paced
Pros and Cons - Classroom
Pros Cons
Ideal for smaller
groups
Expensive in time
and travel
Role play Expensive to scale
Lots of non-verbal
communication
Not convenient
Pros and Cons – Live Internet
Pros Cons
Easier to scale Not great for interactions
Cost effective More distractions
Great for 1 to many
communication
Need to have people on at the
same time
Trainer can add non-verbal
cues
Pros and Cons – Self Paced
Pros Cons
Self paced No trainee-side non verbal
communication
Flexible – any time, anywhere Not ideal for role play type
learning
Multi-media can be make it
very immersive
Trainer can add non-verbal
cues
Trainer add non-verbal
• Video
• Audio – voice inflection
Trainee feedback
• Quiz answers
• Surveys
• Questions to trainer
• Where is the non-verbal?
Explicit feedback – Pros and Cons
• Quantifiable
• Easy for trainee
• Low participation 10-25%
• Often not actionable
Non-verbal feedback – Pros and Cons
• 100% coverage
• Authentic
• Actionable
• Cross-cultural?
• Individual variations
• Interpretation
• Large amounts of data
• Privacy concerns
Examples Today
• Samsung phones – Smart Pause
• Usability testing – YouEye.com
• Advertising Panels – Affectiva
• FocusAssist and Engagement Score –
Mindflash - www.mindflash.com
Best Practices
• Don’t record video
• Present only aggregate data
What’s Next?
• Adaptive learning paths based on learner’s
non-verbal feedback – confused?
Appendix
• Photo credits:
– Sleeping student
– Confused girl
• Half a Minute: Predicting Teacher Evaluations
• Interview Test

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Bring Non-Verbal Feedback From Learners to E-Learning

  • 1. Bring Non-Verbal Feedback From Learners to E-Learning Randhir Vieira VP – Product and Marketing
  • 2. Randhir Intro BA Economics MA Human Resources Management MBA Marketing • Train in small and large groups • Work with over 1,000 customers delivering over 1 million courses a year
  • 3.
  • 4. Main topics • Importance of non-verbal feedback • Trainee non-verbal feedback in e-learning • Best practices
  • 5. 70% of communication is non-verbal • Expressions • Body movement • Voice tone 70%
  • 6. 2 examples of non-verbal communication
  • 7. Experiment with 10 seconds of data
  • 8. Predicting Teacher Evaluations • Subjects watched 10 seconds of silent video of a only a teacher teaching a class • Rated the teacher on a 15-item checklist of personality traits • Ratings were the same when they were shown just 5 second clips and even 2 second clips • Students who attended a full semester rated the teachers and their ratings were very similar to the volunteer ratings
  • 9. Interview Test • Trained interviewers met with candidates for 15-20 minutes • Filled out a 6 page evaluation • Volunteers watched the initial 15 silent seconds of the candidate knocking on the door, shaking hands and sitting down • Volunteers ratings and trained interviewers ratings were very similar
  • 10. Evolution of Training Live Classroom Live Virtual Self Paced
  • 11. Pros and Cons - Classroom Pros Cons Ideal for smaller groups Expensive in time and travel Role play Expensive to scale Lots of non-verbal communication Not convenient
  • 12. Pros and Cons – Live Internet Pros Cons Easier to scale Not great for interactions Cost effective More distractions Great for 1 to many communication Need to have people on at the same time Trainer can add non-verbal cues
  • 13. Pros and Cons – Self Paced Pros Cons Self paced No trainee-side non verbal communication Flexible – any time, anywhere Not ideal for role play type learning Multi-media can be make it very immersive Trainer can add non-verbal cues
  • 14. Trainer add non-verbal • Video • Audio – voice inflection
  • 15. Trainee feedback • Quiz answers • Surveys • Questions to trainer • Where is the non-verbal?
  • 16. Explicit feedback – Pros and Cons • Quantifiable • Easy for trainee • Low participation 10-25% • Often not actionable
  • 17. Non-verbal feedback – Pros and Cons • 100% coverage • Authentic • Actionable • Cross-cultural? • Individual variations • Interpretation • Large amounts of data • Privacy concerns
  • 18. Examples Today • Samsung phones – Smart Pause • Usability testing – YouEye.com • Advertising Panels – Affectiva • FocusAssist and Engagement Score – Mindflash - www.mindflash.com
  • 19. Best Practices • Don’t record video • Present only aggregate data
  • 20. What’s Next? • Adaptive learning paths based on learner’s non-verbal feedback – confused?
  • 21. Appendix • Photo credits: – Sleeping student – Confused girl • Half a Minute: Predicting Teacher Evaluations • Interview Test

Editor's Notes

  1. Read up on micro-expressions