The document discusses establishing a peer mentoring program for online learning programs. It describes the need for mentoring to provide informal advising for online students that is typically available informally for on-campus students. Research found that using peer mentors in "problem" online courses reduced non-completion rates by 3.48% and increased student success rates. The document provides guidance on starting a peer mentor program, including selecting courses and mentors, providing training, establishing roles and confidentiality policies, and compensating mentors.
Faculty Development for Highly Effective (Online) Programs
Stephen C. Ehrmann, Ph.D.
Associate Dir., Research & Evaluation
Ctr. For Academic Innovation
Talk at New England Association of Graduate Schools, April 17, 2015
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Stephen C. Ehrmann, Ph.D.
Associate Dir., Research & Evaluation
Ctr. For Academic Innovation
Talk at New England Association of Graduate Schools, April 17, 2015
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Our first Industry Drinks Event of 2016 was held on the 19th of February, and was all about Student Online Engagement and Compliance. We are often asked countless questions around improving the student experience in online learning, so we've decided to answer all your questions! In this presentation, our Managing Director, Caroline Brock, shares the secrets of how to strike a balance between compliance, student outcomes, and business growth in online learning.
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Organisation: University of Sheffield
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Learning Object is a company focused on competency-based and personalized learning environments.
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• Tom Caswell, Director of Learning Engineering, Learning Objects
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Every company is unique, and so are its mentoring needs. Allow professionals with decades of experience, innovative e-mentoring software, and endless compassion and understanding to guide you in making the best choice.
At Management Mentors, we are those professionals. For over 25 years, we’ve been helping organizations implement successful corporate mentoring programs.
Contact us today to discuss your company's corporate mentoring needs. There's no obligation, nothing to lose. We look forward to hearing from you.
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2. Ray Schroeder
Associate Vice Chancellor for Online Learning
Director, Center for Online Learning , Research and Service
University of Illinois Springfield
Carrie Levin
Assistant Director
Center for Online Learning, Research and Service
University of Illinois Springfield
Emily Boles
Senior Instructional Developer
Center for Online Learning, Research and Service
University of Illinois Springfield
4. Need for Online Mentoring
Informal student-to-student advising
On campus we have plenty of places where
students congregate and communicate –
there are time-honored networks that
thrive on campuses
Recall your days as a student – from whom
and where did you receive informal
advice?
5. Need for Online Mentoring
Where/how does that informal advising take
place online?
Commonly we create a “coffee shop” or a “pub”
in the discussion board
Does that serve the conversation between students as they
walk into/out of class – as they chat about …. “Are you
kidding me, or did old Prof so and so really mean we
should………?
NO…. Because old Prof so and so sees that
conversation!
6. Need for Online Mentoring
Academic Issues
For online students, who fills the role of the
senior student – the one down the dorm
hall who has taken this class?
In an online class, who models best student
responses? Where do you find a student
who has taken the class who can look over
your paper?
7. Need for Online Mentoring
Non-Academic Issues
Many not purely academic issues arise for
online students:
Why is he always picking on my postings?
I am in a family crisis – too embarrassing to
tell my professor directly; falling behind
English is not my first language and I just
don’t understand what she is writing
8. Need for Online Mentoring
Confidential communicant
One of the under-recognized, yet highly
valued roles of the department secretary is
as a confidential filter for student concerns
Is there a liaison person who filters student
concerns and raises them anonymously to
the instructor as a departmental secretary
might?
18. Participating Institutions
Black Hawk College William Rainey Harper
Elgin Community College
College Triton College
Illinois Community University of Illinois at
College Board Springfield
Lake Land College Waubonsee Community
Moraine Valley College
Community College
19. Research
Seven Illinois community colleges each
identified two “problem” online courses in
which student completion rates were low.
These instructors then selected former
students to become peer mentors in their
courses.
20. Assessment
Assessing the program itself
Success of the program requires monitoring
How do we measure success?
– Course completion rates
– Student performance – as in grades
– Student satisfaction
– Faculty satisfaction
– Learning effectiveness
Assessments should be shared with mentors
Assessments should feed back into class
development cycle
21. Results
The non-completion rate in these courses
was reduced by 3.48%.
More significantly, though, student success
improved.
The number of failures was reduced by
3.28%, while the number of A grades and B
grades increased by 7.20%.
22. Summary and Conclusions
Peer mentoring enhances online classes
Peer mentoring involves close communication
with both faculty and students
Assessment and change is essential to success
If one student per class is retained (tuition
retained) the cost of the tutor is covered – and all
benefit! win-win-win!
24. Establishing a Program
Getting Started
Incremental start is wise
• Identify a handful of successful faculty members
• Begin with classes where success is most likely
Develop best practices
Refine compensation plan for mentors
Initiate training program
Establish an assessment program
• Assessment program should loop into training program
25. Establishing a Program
Coordinating program - supporting mentors
Organizational structure possibilities
• Center for teaching and learning
• Online learning center
• Advising / tutoring center
More content-centric than techno-centric
Hosting unit
• Must support meetings / training
– Some mentors may be at a distance
• Provide assistance with challenging issues
26. Establishing a Program
Selecting peer mentors
Relationship to faculty member is essential
• Level of trust must be established
• Continuous flow of communication
• UIS effective practice – faculty members choose
Content knowledge is important
Compensation issues may arise
• Graduate Assistants may not be able to receive additional
compensation
27. Establishing a Program
Training peer mentors
Intake training will be required
Senior mentors may “mentor” others ☺
Tutoring and counseling staff may make valuable
contributions
Assessments of the program should flow into the
training
Don’t forget to assess the training itself
28. Establishing a Program
Compensation for peer mentors
In order to rely on peer mentors compensation
should be a part of the program
• Tutorial/independent study credit a possibility
– Particularly for those who seek to go into teaching
• Compensation should reflect the time expectations
– Eight to ten hours a week may be appropriate
– Should be monitored by the faculty member
• $1,200 at $8.00/hour covers 10 hours a week for 15 weeks
29. Establishing a Program
Confidentiality
Important aspects of the mentor’s role
Faculty members need to rely on the
confidentiality of the mentor
• For exam material
• For some class strategies
Students need to rely on the confidentiality of the
mentor
• For personal problems
• To protect against possible retribution
30. Center for Online Learning,
Research and Service
University of Illinois at Springfield
One University Plaza
Springfield, IL 62703
217.206.7317
colrs@uis.edu