This resume is for Tim Brewer, who has over 10 years of experience managing information technology support in research and academic settings. He currently works as the Research End User Support Manager at the Advanced Research Computing Center at the University of Wyoming, where his responsibilities include assisting with systems design, user training, and meeting research needs. Previously, he was the Computer Support Manager in the Geology Department at the University of Wyoming, where he led a team providing IT support to over 200 students and faculty. He has expertise in areas such as user support, systems administration, projects, and hardware/software implementation.

1. TIM BREWER
4314 Cheyenne Drive • Laramie, Wyoming 82072 • 307.760.1941 • bfc_inc@mac.com
TECHNICAL CLIENT SUPPORT & MANAGEMENT
Manager with over 10 years of experience leading information technology support, in both research and academic
settings. Proven ability to train, evaluate, and supervise IT employee teams delivering end-user service and problem
solving. Expertise driving systems installation and upgrade projects through all phases to completion within
schedule, budget, and quality guidelines. Versed in sourcing and purchasing hardware and software inventory.
Instrumental in data backup, security, and recovery efforts.
Management/leadership experience and/or technical skills in these areas:
Vendor & Client Relationships • Team Building & Leadership • Collaborative partnerships
Strategic Technology Planning • Technical Communication • Technical Support Management
User & Client Support • High Performance Computing • Data Integrity • Systems Infrastructure
Information Technology • Projects • Hardware & Software Implementation
Systems & Server Administration • Requirements Gathering
PROFESSIONAL EXPERIENCE
Research End User Support Manager, Advanced Research Computing Center (ARCC) University of Wyoming,
Laramie, Wyoming 2012-present
Assist with design, acquisition and implementation of the University’s centralized HPC systems. Manage customer
experience using interactive classes, web instruction and direct communication to meet various customer needs
and manage expectations. Work closely with researchers and/or multiple groups within Central IT to meet
customer’s current and future needs. Work collaboratively with other institutions and organizations to promote
HPC in the region.
Highlights & Achievements:
• Co PI on an NSF MRI proposal for a research data storage system
• Developed and implemented an instructional web site for the ARCC
• Spearheaded ARCC branding and logo project
• Instrumental in one of the most successful integrations of external technical staff into Central IT
• Spearheaded creation of ITIL compliant policies and services catalogue for Research Support and ARCC
Computer Support Manager, Geology Dept. University of Wyoming, Laramie, Wyoming 1999-2012
Trained, coached, and lead high-performance team of IT employees in all aspects of technical support, education,
and issue resolution for users in department with over 200 students and faculty.
Directed support operations and projects, including hardware, software, and network installation and upgrades.
Determined technical infrastructure requirements and procurement of new systems, applications, and equipment
for optimum functionality in compliance with organizational guidelines. Oversaw budget/inventory, data backup
and recovery, security patches, antivirus, user access/accounts, printer service, and email.
Administered over 200 servers and desktop/laptop systems across the three major platforms. Handled licensing
for several geological software packages such as Matlab, Petrel and ArcGIS.
Highlights & Achievements:
• Enhanced data security and integrity through housing of server and cluster infrastructure in Central IT.
• Successfully overcame many preexisting obstacles between CIT and campus.
• Researched server room solutions and identified ideal solutions.
• Spearheaded department-wide infrastructure upgrades and replacement.
• Set up department web server and content management system.
• Drove configuration planning for teaching and research computer labs.
• Earned rapid promotion from initial Computer Support Technician position.
Resume

2. EDUCATION & TRAINING
University of Wyoming – Laramie, Wyoming; Bachelor of Science, Range Management
Supervisor Development Series, University of Wyoming; ITIL Foundation Certificate
KEY TECHNICAL SKILLS
Windows, Mac OS, Linux, Drupal, Active Directory, Internet Information Server (IIS), Virtualization, Microsoft
Office
REFERENCES
Guy Adams, Assistant Director, Systems, University of Utah, (801) 554-0125, guy.adams@utah.edu
Subhashis Mallick, Professor, Dept. of Geology and Geophysics, University of Wyoming, (307) 766-2554,
smallick@uwyo.edu
Jeff Lang, ARCC Systems Architect and Sys Admin, University of Wyoming, (307) 760-0476, jrlang@uwyo.edu
Mike Killean, Director of Information Services/Information Technology, UW Foundation, University of Wyoming,
mkillean@uwyo.edu
Resume