1. GOUTAM KUMAR JENA
24324 Washington Court, Apt 53 gjena@ltu.edu
Farmington Hills, Michigan 48335 602-702-8492
PROFILE:
Senior Business Consultant with 7 years of full time experience in Business/Data Analysis, Product, Application & Infrastructure
Support. Currently working on data migration projects on CRM platforms.
EDUCATION:
• Lawrence Technological University, College of Management, Southfield, MI July 2015
Master of Science in Information Technology with a concentration in Business Analytics, GPA 3.92
• Biju Patnaik University of Technology, Bhubaneswar, India May 2007
Bachelor Of Technology, Mechanical Engineering, GPA 3.5
TECHNICAL SKILLS
• Languages/Technologies : .Net, VB.NET, Python, SQL, C, C ++, AS400, RPG400, CLP, Unix ,HP Sitescope, BMC Perceiver,
Core Java
• RDBMS : Oracle SQL, DB 400
• Operating Systems : MS Windows (9x, XP & Vista), Linux
• Other Tools : Policy Manager, Service Manager, Lifecycle Manager from SOA, QlikView, MS Visio, Unified
Modelling Language, MS Visual Source Safe, MS Excel, XLMiner (Data Mining Tool), Ab Initio, MicroStrategy, Tableau, MS
Access
• Methodologies : SDLC- Waterfall, Agile, Scrum, Prototyping, RAD
PROFESSIONAL EXPERIENCE:
Senior Business Consultant, Perficient Inc., Dearborn MI Aug 2015—Current
• Defining the process flows for data migrations between various CRM platforms for Ford Direct
• Coordinating with business and the different vendors pre, during and post migration
• Defining communication protocols between the different stakeholders during the various phases of migration.
• Defining security controls and ensuring measures are in place to not expose any Personally Identifiable Information (PII) of the
customers
• Creating Test Strategy, Test Plan and test cases for data integrations of CRM and the Client’s in-house systems.
• Executing test cases, logging defects and tracking them till resolution.
• Following up with the vendor’s developers and other in-house developers on all the defects until the resolution of the logged issues
• Providing environment support for websites/applications hoisted on Adobe Experience Manager, a content management solution
• On boarding new applications, working on production issues, access management and supporting operations.
• Integrating continuous code deployment in AEM through Jenkins
• Troubleshooting content authoring and publishing issues with AEM
• Administering and configuring AEM/CQ5 in a multi-tenant environment (includes dispatcher, directories, IHS set-up & redirect
rules, OSGI setup, Sling Mappings, User Administration, Capacity Analysis and Security Analysis, Log monitoring, etc.)

2. Database Maintenance, Office of Career Services, Lawrence Technological University, Southfield, MI Jul 2014 – July
2015
• Maintain and update the student & employer database of the career service manager tool (online job portal) from Symplicity Inc.
• Provide support to students and employers to make best use of the tool
• Work on system integrations such as LDAP integration, Shibboleth Integration
• Troubleshoot and work with Symplicity tech support to resolve any technical issues.
• Work on transition to new platforms such as Handshake
• Utilize social media such as LinkedIn etc. to reach out and build networks
Infosys Limited (A publicly traded, $ 8 billion, Multinational Corporation offering IT services) June 2007 – Mar 2014
Business/Data Analyst/ Application Maintenance/ Production Support, Phoenix, AZ , Salt Lake City, Utah, and
Bhubaneswar, Orissa, India
• Single point of contact in US at the client location for American Express to understand their requirements and expectations and
to co-ordinate with offshore team for completion, working in a global delivery model
• Configured alerts and set thresholds on HP sitescope for windows, linux and virtual servers to monitor critical health parameters
such as CPU, memory, IO utilization etc.
• Used BMC Perceiver to do capacity analysis and reporting on servers.
• Performing capacity management of the server resources by pulling up resource utilization reports.
• Creating and presenting capacity and performance management reports for the client managers.
• Creating availability and SLA reports for the higher management.
• Pulling up resource utilization data from tools like BMC Perceiver and representing them as reports.
• Prepared system appreciation documents and application support manuals for the application
• Troubleshot issues by looking at application logs and in co-ordination with the server and network support teams.
• Coordinated with various teams (application, database, infrastructure & business teams) impacted during an issue for faster
resolution to avoid customer impact during server upgrade, network patching, security patching etc.
• Participated in datacenter migration of some supported applications and was involved in pre and post migration activities.
• Performed capacity management and reporting on application and database servers to ensure optimum utilization and
performance.
• Worked on ETL platforms such as Ab Initio, reporting tools such as Microstrategy and visual analytics tool such as QlikView and
Tableau.
• Created dashboards, did trend and seasonality analysis using data visualization tools such as Tableau and QlikView.
• Did Predictive/Prescriptive Analysis using the data visualization tools of Tableau and QlikView.
• Skilled in mapping clients’ business requirements and translating them into functional specifications
• Conducted Joint Architecture Design Review Sessions for requirements elicitation & User Acceptance Testing (UAT) and designed
Business Blue Prints
• Updated and Managed disaster recovery plans for applications.

3. • Responsible for managing system appreciation document and application management repository.
• Sized projects in terms of costs involved like infrastructure costs, costs of various vendors involved, analyse, design, build, testing
and implementation effort.
• Performed Business Impact Analysis, Feasibility & GAP Analysis and Business Process Mapping
• Reviewed High Level Designs and charted ‘As-Is Process Mapping’ to ‘To Be Process Mapping’
• Prepared automated scripts to reduce the workload by 20 % which saved 6 hours of manual work per week
• Created artifacts such as use case diagrams, user stories, data flow diagrams, ER diagrams, activity diagrams, class diagrams,
workflow diagrams, process flow diagrams etc.
• Preparing test strategy, test plan and test cases & scenarios and collaborated with the testing team
• Worked in a highly Agile environment with monthly releases, release planning, sprint planning and daily status meetings.
• Trained entry level software engineers in the team
• Co-ordinated with vendors and various stakeholders in case of issues with an application or product in bridge calls until the
resolution.
• Initiated a daily status call of all technical and business teams during peak season (holiday season) of cards' usage to ensure that
business runs smooth in the midst of heavy usage
• Looked after Incident Management to follow up on every issue encountered, wherein the issue was treated as an incident and was
kept track of in the incident management tool till its resolution
• Developed and promoted many code fixes in the application after proper testing following all the change management guidelines
• Added all possible Non-Functional Requirements, Disaster recovery, Performance & SLA requirements in the project.
EDUCATION
 Bachelor Of Technology (Mechanical Engineering) from Orissa Engineering College, Bhubaneswar, Orissa, India.
Aug 2003 – Apr 2007
 MS in Information Technology from Lawrence Technological University, Southfield, Michigan
May 2014 – July 2015
IT PROJECTS WORKED UPON IN INDUSTRY AND ROLES:
• Traveller’s Checks and Prepaid Card Services of American Express – Application Support/Maintenance Team
• Traveller’s Checks and Prepaid Card Services of American Express Maintained by Fidelity Information Systems – Business
Coordination Team
• Personal Savings Platform Project for American Express Bank – Onsite Business Analyst
• Teen Pass Card Project for American Express – Business Analyst
• Payroll Card Project for American Express– Business Analyst
• Barnes & Noble Card Project for American Express – Business Analyst
• Virtual Payment Card Project For American Express-- Application Support/Maintenance Team
• Web Services Management for American Express (A SOA Product) -- Application Support/Maintenance Team
• Enterprise Registry & Repository for American Express (Life Cycle Manager—A SOA Product) -- Application Support/Maintenance
TRAININGS AND CERTIFICATIONS:

4. • Completed Infosys’ Education & Research Training on Software Engineering Concepts, Dot.Net Technologies and successfully
achieved 5/5 CGPA. It is a rigorous 6 months residential training program in the state of art training center of Infosys.
• Undergone other trainings and certifications such as:
 American Express Standard.
 Open Network Confidentiality Operating Principles.
 Security and Privacy Awareness.
 Software Development Life Cycle.
 Completed following Certifications:
 Infosys Quality Foundation.
 Infosys Star Certification in 2008
 Infosys Banking Foundation Course.
 Infosys Capital Markets Foundation Course.
AWARDS AND RECOGNITIONS:
• Awarded Infosys FSI Spot Award for Outstanding Contribution to Project, Infosys Limited
• Awarded Infosys FSI INSTA Award for Outstanding Contribution to the unit, Infosys Limited
LEADERSHIP AND EXTRACURRICULAR ACTIVITIES:
• Was actively involved in social initiatives like 'Pratibha Poshak' by 'Akanksha', a non-profit organization working for underprivileged
children, endorsed by Infosys.
• Was actively involved in community service and environmental initiatives with NGOs such as ‘Prayas’ and ‘Bakul’
• Volunteered for a teaching program to teach financially unstable kids for 1.5 years for a charitable trust named Nanhikali.
REFERENCES:
Margaret (Peg) Pierce, Director, Office of Career Services, Lawrence Tech University, 248 204 3143
mpierce@ltu.edu
Biswajeet Mohanty, Project Lead, Infosys Limited, Westerville, Ohio, 503 473 9796, Biswajeet_mohanty@infosys.com
Swadipt Saurabh, Team Lead, Infosys Limited, Phoenix, Arizona, 480 399 8659 swadipt_saurabh@infosys.com
Permanent Home Address:
At: Bhoisahi, PO/Dist: Balasore, Orissa, 756001