The document outlines the departments and services of the Information Technology Services department at Pomona College, including network infrastructure support, classroom technology support, security services, project management, and support for administrative systems like the campus portal and learning management system. It provides an overview of the staffing and some key metrics for service usage. The document also discusses some strategic initiatives and technology challenges facing the department.

3.  Review and Revision of Computer Lab and
Technology Classroom Management
 Strategy for Supporting “Bring Your Own
Device”
 Security Awareness and Data Security/Privacy
 IT Strategic Planning Process

4. Joe Brennan
Director of Media
and Classroom
Services
Chris Crane Nick Weber
Media Services Media Services
Technician Technician

5.  Support and maintain the College’s technology
enhanced classrooms and meeting spaces.
 Provide technology services supporting
curricular and co-curricular activities and
College events.
 Manage the purchase, design and installation
of audiovisual hardware campus-wide.

6. 148
46

7.  Familiar technology look and feel across campus spaces.
 Communications when changes and upgrades occur.
 Easy to use, reliable interfaces for controlling A/V equipment.
 Projection units that fit disciplinary requirements.
 Wiring and infrastructure design that allows for expansion and
new technologies.
 Aggressive lifecycle and A/V maintenance program.
 Spare equipment supply, classroom design and staff training
lends itself to being able to fix almost any A/V issue that we
come across, in-house!

8. Events, Meetings and Guest Speakers

9.  Explore classroom infrastructure options for
BYOD in the classroom (i-pads, phones, tablets,
apple TV )
 Projection screen/Projector switch over to wide
screen format
 Continue to lifecycle projection and computing
technologies
 Working with the Registrar’s office to take
pictures of classrooms

10.  VCRs-almost unavailable to purchase
 Optical drives (CD/DVD)-Apple has already
phased them out of their products
 Blu-ray-here, but for how long?
 Wide screen format changes (4:3 to 16:10-
square to rectangle)

11. Classroom Emergencies:
Servicedesk@pomona.edu or ex.18061
Event Support scheduling, questions
about spaces, couldja, wouldja
questions…
MediaServices@Pomona.edu, ex.78333
Joe Brennan: Jbrennan@pomona.edu, 77355

14.  Advise the campus on current and
emerging learning technologies.
 Assist the faculty in developing and
enhancing their use of instructional
technologies.
 Provide support for the use of
digital media within classroom
instruction.
 Provide support for faculty/student
research.

15.  988 Pomona Course Sites
 639 Pomona Project Sites:
◦ Committees
◦ Research groups
◦ Task Forces

18.  Number of course playlists Fall
2012: 80
 Media items within Video47: 3381
 Number of active items in
workflow: 6

21. • Denis
Recendez
• Matt Walker
• Faye Moore
• Stacy
Martinez
• Deb
Dearinure
• Mel Sisneros
• Steven
Hurtado

22.  Desktop Support
 Service Desk
 Residence Hall computing
 Lab & Classroom Computer Management
 Knowledge Base (http://kb.pomona.edu)
 Software delivery
 Inventory
 Hardware replacement
 Training

23.  The Service Desk (formerly the Help Desk) provides
phone, email and in-person support to faculty, staff,
students, alumni, consortial partners, emeriti
 We provide not only service fulfillment (“I need a new
computer”) but service assistance (“how do I set up a
spreadsheet”, “My printer is broken”)
 We work within a “Service Catalog”– a list of services
ITS provides to the College.
https://my.pomona.edu/ICS/Service_Catalog.jnz

25. Incoming Phone Calls
(18061)
Knowledge Base Usage
(kb.pomona.edu)
Service Requests
(2012 so far)

27. Anthony Nguyen

28.  Provide and maintain a secure, stable, reliable
data network environment for the College.
 Responsible for administration and
management of servers and campus network.
 Responsible for overall security and disaster
recovery.
 Adopt standard IT benchmarks and gather
data to measure system performance and the
quality of services.

29.  The Team
◦ Patrick Flannery: Senior Network Architect
◦ Joshua Hammack: Network Administrator
 Manage 8235 switch ports across 90 campus
locations

31.  521 Inbound Traffic by Remote Autonomous System
 -----------------------------------------------------------------------
 % This % of % This Remote
 Octets Inst Total AS AS
 --------------- ------ ------ ------ ------------------------------
 348642150762 21.317 4.6769 24.876 15169 Google
 242955137398 14.855 3.2591 15.982 2152 CSUNET-NW California State University
 122540244424 7.4927 1.6438 25.660 3356 Level 3 Communications
 72163016703 4.4124 0.9680 21.296 22822 Limelight Networks, LLC
 56961391003 3.4829 0.7641 18.758 20940 Akamai Technologies Europe
 51911807798 3.1741 0.6963 25.672 15133 Internet Nexus
 41853608354 2.5591 0.5614 23.844 32934 TheFacebook.Com
 36242797818 2.2160 0.4861 16.985 2914 Verio
 35399946966 2.1645 0.4748 25.791 3549 Global Crossing
 34379967832 2.1021 0.4611 29.654 7922 Comcast Cable
 29979366329 1.8330 0.4021 39.518 19262 Verizon Global Networks
 29712947169 1.8168 0.3985 17.473 46489 Justin.TV, San Franciso, CA
 18725099360 1.1449 0.2511 62.352 20001 HoldCo - Road Runner West
 18393426275 1.1246 0.2467 20.878 16509 Amazon

32.  Manage 500+ Access Points and counting

33.  Balancing security requirements with usability
 More than keeping the criminals out
◦ Criminals are getting more sophisticated
◦ Social Engineering,
 phishing emails and infected websites
 Focusing on security awareness training

35.  The Team
◦ Abbie Lennox: Manager of System Engineering
◦ Larry Cooper: Senior System Administrator
◦ Steve Moss: Senior System Administrator
◦ Brett Watts: Senior System Administrator
 Managing ~ 200 servers and services

36.  Secret – we do not have 200 physical servers
 They have been “virtualized”
◦ In computing, virtualization (or virtualisation) is the
creation of a virtual (rather than actual) version of
something, such as a hardware platform, operating
system (OS), storage device, or network resources.
Wikipedia

38.  Sustainability
◦ Saves on power and cooling
◦ 131 Virtual Servers running on 6 physical hosts
 Disaster Recovery
◦ Virtual servers are easy to backup and move around

41.  ERP (CX)
 Campus Portal (my.pomona.edu)
 LMS (sakai.claremont.edu)
 Document Imaging (Onbase)
 Data Warehouse
 Custom Programming

42. The Campus Portal

46.  Portal – 270-640 unique users per day.
◦ Course Registration, Grade Entry, Advisee
management
 Sakai – 2,000 concurrent users
◦ Learning Management System
 CX database – 20-30 million transactions
daily
◦ 5 Claremont schools. 70% portal traffic

47.  Provides support for campus-wide IT initiatives
and subsequent projects
 Typical Project Management Stages
◦ Initiate
 Gather requirements, evaluate options, perform due
diligence, make solution recommendations, develop
executive proposal for approval
◦ Plan
 Structure & plan the work to be completed
◦ Execute
 Perform work to develop solution
◦ Monitor & Control
 Make sure the tasks and project scope stay on track
◦ Close
 Perform a project review and develop lessons-learned

48. ITS Contact Info:
 Servicedesk: email ServiceDesk@pomona.edu
 For 24x7 assistance via the Knowledge Base,
http://kb.pomona.edu
 ITS Website: http://its.pomona.edu
 ITS on Facebook:
http://www.facebook.com/ITS.PomonaColleg
e
 ITS on Twitter:
https://twitter.com/PomonaHelp