This document is a resume for Kathryn I. Tetreault, an experienced IT Director with over 20 years of experience leading the implementation of corporate systems and managing IT departments. She has extensive experience in areas such as system development, computer support, database design, networking, and project management. She holds several IT certifications and degrees focused on information technology and project management. The resume provides details on her technical skills, work history managing IT for nonprofit organizations, and accomplishments implementing various software systems and technologies.

1. Kathryn I.Tetreault
17653 Hampstead Ridge Ct.
Dumfries, Virginia 22026
ivyt73@yahoo.com
(703) 969-5739
PROFILE
Creative and results-driven specialist in the design, development and delivery of cost effective,
high-performance technology solutions to meet challenging business and multimedia demands.
Experienced information technology professional and project manager with multiple years of
experience leading the implementation of corporate systems. Extensive qualifications in all facets
of information technology with emphasis in system and process development, computer and
server support and troubleshooting, database design and management, and wide area networking.
Solid technical training and excellent interpersonal skills. Flexible and focused, with unique
analytical problem-solving ability. Excellent verbal and written communications skills. Strong
skills in all kinds of software and hardware platforms and systems. Technical expertise in
administration of various versions of Windows client/server environments including Active
Directory and MS Exchange. Broad knowledge of enterprise system security including but not
limited to web and email filtering, endpoint protection, mobile security, and encryption.
CERTIFICATIONS
ITIL, Information Systems Management
EDUCATION
Bachelor of Science, Information Technology with a specialization in Project Management,
Colorado State University Global Campus (in progress, July 2015 completion date)
Associate Degree in Applied Science, Information Systems Technology with specialization in
Network Engineering, Northern Virginia Community College
Associate Degree in Science, General Studies, Northern Virginia Community College
Career Studies Certificate, Business Information Technology, Northern Virginia
Community College
Career Studies Certificate, Information Systems Technology, Northern Virginia
Community College
Career Studies Certificate, Microcomputer Usage, Northern Virginia Community College
SOFTWARE/SYSTEM EXPERIENCE
Operating System, software and TCP/IP protocol experience including Windows XP, 7, and 8,
Windows Server 2003/2008/2012, MS Exchange 2007/2013, Citrix Server, MS SQL
2005/2008,CISCO IOS, Active Directory, DNS, DHCP, WSUS, LDAP, GPO, SMTP, Terminal
Server.
Application experience with Microsoft products, including Office 2007/2010/2013, Symantec
Endpoint Protection, Sophos Web Security, Sophos Mail Security, Sophos Web Security.
Barracuda Backup Server, Barracuda Archiver, Trend Micro Security Solutions, Websense.
ADP HR Perspective, Enterprise Etime, ADP Enterprise version 5, Ceridian HPL, Dayforce time
management system, Microsoft Navision, Lauris Online, Thoughtfarmer.
HARDWARE EXPERIENCE
Hands on experience with networking equipment including configuration of CISCO routers,
firewalls and switches.
Proficient in configuration and management of VMware VSphere Client virtual systems
Thorough knowledge and understanding of network topologies and standards
Exceptional in computer use, management, and troubleshooting
Effective in LAN/WAN design, implementation, and management

2. Solid experience with video/web conferencing and presentation equipment
Skilled in the design, development and management of corporate VOIP phone systems
Experience with all mobile technologies including Iphone, Android, and MS Surface
PROJECT MANAGEMENT EXPERIENCE
Served as project manager for the implementation of corporate case management system
Served as project manager for the implementation of Ceridian/Dayforce HR/Payroll/Time
Collection system
Served as project manager for Microsoft Navision corporate accounting system
Served as project manager for the implementation of ADP Enterprise version 5
HR/Payroll system
Served as project manager for the implementation of ADP Enterprise Etime time
system
Served as co-project manager of the implementation of corporate emergency alert
system
Served as co-project manager for the implementation of corporate employee intranet
EMPLOYMENT
2002-Present Director, Information Technology/Systems Development, Didlake, Inc.
• Identifies and implements new innovative technology and determines their
applicability to the organization's long-term needs and goals.
• Serves as project manager and technical expert for all corporate systems
development and implementation.
• Manages corporate reporting process and oversees the data input/output
process.
• Acts as technical advisor to Executive Management.
• Provides leadership to IT systems, prioritizing projects and ensuring
commitments are met while providing high quality and cost effective
systems that meet customers' expectations.
• Directs all initiatives for corporate IT systems and ensures that staff
remains focused on customer expectations and satisfaction.
• Directs and manages staff including hiring, performance management and
assessment, development, mentoring, training and staff budgeting.
• Revises system development plans as necessitated by rapidly changing
business needs and requirements.
• Monitors progress of multiple major projects and tasks, redistributes
resources where appropriate.
• Manages current applications and development initiatives to focus on
usability, reliability, stability and quality.
• Provides superior and integrated technological leadership to the corporate
departments to ensure the applications, systems and processes meet
business goals.
• Stays abreast of emerging trends in the technology industry,
hardware/software functionality and development practices in order to
develop appropriate solutions.
• Integrates purchased applications as well as design and develop systems
and processes that can meet the ongoing needs of the business.
• Plans, designs and implements all company-wide technology projects

3. including purchasing, installing and configuring project hardware,
software and peripherals.
• Integrates long-term company-wide information needs with IT activities
including systems analysis, programming and computer and auxiliary
operations.
• Analyzes, designs and manages all aspects of computer network
installation projects for existing sites and new site construction.
• In collaboration with training department, designs curricula and provides
training programs on information technology.
• Interfaces with technical contractors and hardware/software vendors to
plan, implement and manage technical projects that improve network
infrastructure.
• Audits and reviews systems and practices to ensure compliance with
policies and procedures, regulations and standards.
• Develops appropriate IT policies and procedures and governance
structures.
• Creates and manages annual IT budget and activities. Reviews
performance against plan and budget. Provides reports of results and
approves changes in direction.
• Supervises IT staff and manages IT Help Desk insuring requests for
support are addressed and prioritized appropriately and tasks assigned and
resolved in a timely manner
1999-2002 Project Manager, Erol’s TV & Computers
• Perform various personal and household tasks as required for overextended
CEO.
• Plan and direct administrative affairs.
• Establish schedule and manage appointments.
• Coordinate with independent contractors and supervise projects.
• Review, respond and refer as appropriate all personal and professional
correspondence.
• Supervise, purchase, and maintain product inventory.
12/94-12/95 Office Manager, Corporate Computer Sales, Erol’s Inc.
• Initiated client accounts.
• Prepared bids for government contracts.
• Formulated corporate databases.
• Served as a liaison between clients and sales representative.
• Utilized computer knowledge to coordinate composition of computer
workstations based on client or customer requests.