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Managing Change: Transformation for Productive Public Services 6/12/2016mckenln
The document discusses reforming and transforming public services through an approach called "commissioning". It advocates shifting the focus from demand management to meeting citizen needs and purposes. Commissioning aims to improve outcomes through a whole-system view that considers inputs, outcomes, and collaborating partners/suppliers. The future of commissioning and transformation lies in adopting an outcomes-focused, people-centered approach that measures success through whether services meet citizen purposes in their lives.
Managing Change: Transformation for Productive Public Services 6/12/2016mckenln
The document introduces the Agile Business Change Framework created by the Agile Business Consortium. The framework provides a process for organizations to establish drivers for change, foundations for change efforts, and fulfill needs through innovation, programs, projects and product/service evolution. It also describes the Innovation Hub, a team that directs, coordinates and facilitates change efforts with a focus on early delivery of customer value. The framework and an upcoming AgilePM for Digital certification are aimed at helping organizations address tensions between delivering value and governance.
The document summarizes the mission, vision, goals, and services of Cadiz + Green, a consulting firm that assists organizations with sustainable practices. Their mission is to minimize environmental footprint through sustainable business practices. They work with clients to assess resource use, recommend strategies to reduce environmental impact and improve sustainability in business operations, facilities, and community involvement. Cadiz + Green utilizes a multi-step process of evaluation, reporting, recommendations, implementation and review to help clients achieve their sustainability goals.
Managing Change: Transformation for Productive Public Services 6/12/2016mckenln
(1) The document discusses an organization's efforts to improve its culture of continuous improvement. It developed a Continuous Improvement Maturity Model (CIMM) to assess the organization's capabilities and maturity levels.
(2) The CIMM uses a survey with statements across different capability and enabler areas for leaders, process owners, managers and performers to score. It generates an index score that maps to a maturity level.
(3) The organization aims to roll out the CIMM across the company and tie it to its business activity monitoring dashboard to help plan improvements and monitor progress according to the PDCA (plan-do-check-act) cycle.
Managing Change: Transformation for Productive Public Services 6/12/2016mckenln
The document discusses transformational change and behaviors that deliver successful service transformation. It outlines a five stage transformation journey model and the nine things leaders do to successfully deliver service transformation. An example case study is provided where the objectives were to move 85% of transactions online, enhance the customer experience, and reduce costs. The case study provided insights into customer behaviors and call interactions. Top performer behaviors were identified that focused on advocating for customers, teaching them new things, and signposting next steps. The impact of transformation efforts can be measured using the Kirkpatrick model from start to finish.
Prosci Webinar: Ready Set Change Building a Change Capable OrganisationCatherine Smithson
This document summarizes a presentation on building change capability in organizations. It discusses how change is now constant and the need for organizations to become change-capable. It provides statistics showing low success rates of change initiatives and a lack of change capabilities in many organizations. The presentation defines change management and its role in increasing success rates. It outlines moving from isolated change management projects to enterprise-wide change management. Key steps are discussed, along with common mistakes. Models for assessing change management maturity are presented, along with regional data on adoption.
Managing Change: Transformation for Productive Public Servicesmckenln
Angela Probert is the Strategic Director of Change and Support Services at Birmingham City Council. She has outlined a multi-phase plan to create the "Council of the Future" through organizational transformation. Phase 1 involved strengthening foundations like performance reviews and partnerships. Phase 2 will focus on culture change, collaboration, and accountability. The future council will prioritize citizens, have streamlined structures, and be skilled in managing change. Key "Big Moves" include transforming operations, children's services, and health integration. Values, principles, and enablers like technology and people strategies will support the transition to the new council model.
Presentation to PMI Sydney: Good Better Best: Hightlights of Prosci 2016 Best...Catherine Smithson
The document summarizes the findings of Prosci's 2016 Global Best Practices in Change Management Report, which found that the greatest contributors to successful change are active executive sponsorship, using a structured change management approach, and dedicating resources to change management. It also discusses defining change management as managing individual transitions to achieve adoption and usage, and tips for successfully partnering change management with project management through people, process, and tools integration.
Managing Change: Transformation for Productive Public Services 6/12/2016mckenln
The document discusses reforming and transforming public services through an approach called "commissioning". It advocates shifting the focus from demand management to meeting citizen needs and purposes. Commissioning aims to improve outcomes through a whole-system view that considers inputs, outcomes, and collaborating partners/suppliers. The future of commissioning and transformation lies in adopting an outcomes-focused, people-centered approach that measures success through whether services meet citizen purposes in their lives.
Managing Change: Transformation for Productive Public Services 6/12/2016mckenln
The document introduces the Agile Business Change Framework created by the Agile Business Consortium. The framework provides a process for organizations to establish drivers for change, foundations for change efforts, and fulfill needs through innovation, programs, projects and product/service evolution. It also describes the Innovation Hub, a team that directs, coordinates and facilitates change efforts with a focus on early delivery of customer value. The framework and an upcoming AgilePM for Digital certification are aimed at helping organizations address tensions between delivering value and governance.
The document summarizes the mission, vision, goals, and services of Cadiz + Green, a consulting firm that assists organizations with sustainable practices. Their mission is to minimize environmental footprint through sustainable business practices. They work with clients to assess resource use, recommend strategies to reduce environmental impact and improve sustainability in business operations, facilities, and community involvement. Cadiz + Green utilizes a multi-step process of evaluation, reporting, recommendations, implementation and review to help clients achieve their sustainability goals.
Managing Change: Transformation for Productive Public Services 6/12/2016mckenln
(1) The document discusses an organization's efforts to improve its culture of continuous improvement. It developed a Continuous Improvement Maturity Model (CIMM) to assess the organization's capabilities and maturity levels.
(2) The CIMM uses a survey with statements across different capability and enabler areas for leaders, process owners, managers and performers to score. It generates an index score that maps to a maturity level.
(3) The organization aims to roll out the CIMM across the company and tie it to its business activity monitoring dashboard to help plan improvements and monitor progress according to the PDCA (plan-do-check-act) cycle.
Managing Change: Transformation for Productive Public Services 6/12/2016mckenln
The document discusses transformational change and behaviors that deliver successful service transformation. It outlines a five stage transformation journey model and the nine things leaders do to successfully deliver service transformation. An example case study is provided where the objectives were to move 85% of transactions online, enhance the customer experience, and reduce costs. The case study provided insights into customer behaviors and call interactions. Top performer behaviors were identified that focused on advocating for customers, teaching them new things, and signposting next steps. The impact of transformation efforts can be measured using the Kirkpatrick model from start to finish.
Prosci Webinar: Ready Set Change Building a Change Capable OrganisationCatherine Smithson
This document summarizes a presentation on building change capability in organizations. It discusses how change is now constant and the need for organizations to become change-capable. It provides statistics showing low success rates of change initiatives and a lack of change capabilities in many organizations. The presentation defines change management and its role in increasing success rates. It outlines moving from isolated change management projects to enterprise-wide change management. Key steps are discussed, along with common mistakes. Models for assessing change management maturity are presented, along with regional data on adoption.
Managing Change: Transformation for Productive Public Servicesmckenln
Angela Probert is the Strategic Director of Change and Support Services at Birmingham City Council. She has outlined a multi-phase plan to create the "Council of the Future" through organizational transformation. Phase 1 involved strengthening foundations like performance reviews and partnerships. Phase 2 will focus on culture change, collaboration, and accountability. The future council will prioritize citizens, have streamlined structures, and be skilled in managing change. Key "Big Moves" include transforming operations, children's services, and health integration. Values, principles, and enablers like technology and people strategies will support the transition to the new council model.
Presentation to PMI Sydney: Good Better Best: Hightlights of Prosci 2016 Best...Catherine Smithson
The document summarizes the findings of Prosci's 2016 Global Best Practices in Change Management Report, which found that the greatest contributors to successful change are active executive sponsorship, using a structured change management approach, and dedicating resources to change management. It also discusses defining change management as managing individual transitions to achieve adoption and usage, and tips for successfully partnering change management with project management through people, process, and tools integration.
Managing Change: Transformation for Productive Public Services 6/12/2016mckenln
This document summarizes a presentation given by John Knight of iESE on local authority transformation. iESE is a social enterprise focused on transformation, innovation, and efficiency in local government. The presentation outlines iESE's approach using their 5D framework involving defining the purpose, understanding customers, empowering staff, and transition planning. It then provides an example of their whole council transformation work with Ryedale District Council, which engaged staff, gained customer insight, and realigned resources to identify savings of £1 million immediately and a further £1 million, achieving payback within 3 months.
Team Prowler proposes an annual project to give business students a new perspective on management. The project would have students interact with and work for innovative small companies in their fields of interest. Working collaboratively, students would help develop smart solutions for their project companies. Most importantly, through this experience students would learn to value sustainability and changing business realities. Team Prowler is asking for votes to support implementing this proposed student project.
Low Carbon Scotland Mind Fit Renewables 25th February 2015 FinalKeith Willett
The document discusses using a "Hearts and Minds Solution" to engage employees and achieve management buy-in for sustainability initiatives like increasing renewable energy use. It notes that successful organizations are those that engage all employees and demonstrate positive attitudes. The solution aims to prevent "Behavioral Waste" by aligning systems and behaviors to achieve organizational goals like helping Low Carbon Scotland exceed its targets through small, incremental changes that have a big impact.
(1) Change management helps organizations achieve project benefits and outcomes by driving employee adoption of new processes, technologies, and ways of working. (2) The level of "people dependence" of project benefits varies depending on factors like the number of employees impacted and the degree of change required. (3) Organizations are increasingly quantifying how much they should invest in change management based on which benefits depend most on employee adoption and which employee groups are critical to benefit realization.
Managing Change: Transformation for Productive Public Services 6/12/2016mckenln
The document discusses how to create change-able organizations through change leadership, establishing organizational conditions for change, and developing change expertise. It promotes managing change by converging change management and project management practices using the Change Dimensions framework. This framework includes building the case for change, generating commitment, planning and designing change, and delivering sustained change. The document emphasizes that successful change requires adopting a change mindset and clear leadership to establish principles that create an environment where change is part of the organizational DNA.
The document discusses the mission and vision of the Ateneo de Manila University to apply truth through teaching, research, and community service. It summarizes how universities can contribute to development through entrepreneurial activities, community involvement, and conducting industrial research and development. The Ateneo Innovation Center is introduced which aims to nurture an innovation ecosystem to support research and new technologies for human development and the environment through integrating innovation into student training and identifying multi-disciplinary research partnerships between the university and industry.
Managing Change: Transformation for Productive Public Services 6/12/2016mckenln
The document describes a change management program called the Bristol Applied Programme aimed at service managers in Bristol City Council. The program intended to introduce new skills and tackle complex challenges to enable service managers, deliver savings, and drive continual improvement. However, the initial rollout faced challenges as operating conditions were not aligned with ambitions. This led to a culture of "haves and have nots" and sometimes slowed other change programs. Subsequent iterations focused on a faster pace, empowering teams, and showing benefits like £11M in savings from improved services, systems, and a culture shift. Constant feedback and partnership between the council and program provider helped improve the program over time.
Managing Change: Transformation for Productive Public Services 6/12/2016mckenln
This document discusses using lean methods and a startup approach to reinvent public services and shift them to digital channels. It outlines barriers to transformation like organizational inertia. It advocates focusing on outcomes, being lean not just agile, nurturing bottom-up and top-down change, reinventing rather than just reskinning services. A case study shows using teams, lean methods, a digital by default philosophy and time-boxed discovery to improve outcomes for a local government service. The EmbArrk process and prerequisites for change are described.
Prosci Webinar Top Trends in Change Management presented by Being Human 190416Catherine Smithson
This document discusses trends in change management based on Prosci's research over 17 years involving 4500 participants. It provides an overview of Prosci's body of knowledge on change management and how the topics they research have evolved since 1998. The document then focuses on predicted top trends in change management over the next 5 and 2 years. For the next 5 years, it suggests increased integration with project management, continued maturation of the discipline, and development of internal change management capabilities. For the next 2 years within organizations, it sees increased awareness of need, more resources dedicated to change management, broader application of change practices, and greater use of structured methodologies.
Successful companies are reinventing culture to be more inclusive, transparent, and data driven. By adapting old processes, you can get ahead of your competition.
Change Community of Practice Webinar: Cosmetic Change vs Culture ChangeProsci ANZ
As many organisations embark on or continue their efforts to shift the organisation’s culture, the need for real results is becoming more important. What does it take to keep that at the centre of our work, rather than surface-level change?
In this session we will explore:
- What do we mean by culture change?
- What is it and what is it not?
- Identifying the triggers
- What is the organisation’s appetite for the outcomes?
- Identifying the actions that follow to deliver the change
- What are the success factors for effective change management?
- Getting started
Demonstrating the Value of Employee Engagement: Case StudiesSustainable Brands
This document discusses case studies of employee engagement programs focused on sustainability from four companies: WeSpire, Intel, TD Bank, and CA Technologies. It describes how WeSpire's engagement platform has helped 25 companies across 45 countries complete over 2 million sustainability actions. It also provides examples of how Intel, TD Bank, and CA Technologies have measured increases in employee engagement through metrics like recycling rates, participation in challenges and pledges, and survey responses. The case studies demonstrate how tracking employee actions and measuring engagement can provide tangible environmental and financial benefits for companies.
Ranui Sustainable's vision is to be the leading sustainability company in Northland and New Zealand by making Northland the most sustainable region in the Southern Hemisphere by 2025. Their strategy involves pursuing run rate projects, big deals, and future impact initiatives to establish a viable long-term sustainable business. Run rate projects provide predictable short-term income, big deals have large financial and reputational potential, and future impact builds goodwill and demand through community engagement and awareness programs. The proposed company structure has a parent company with equal shareholding between three practice leads who will cooperate across central operations and accounts.
Environmental students and working professionals looking for a change will learn in this webinar what it takes to get ahead in the real world of job searching. Find out what the main obstacles are and how you can take control and get the career that you want!
Spoiler Alert:
Things you can control: Your brand/character, Resume and LinkedIn quality, number of applications you submit, etc.
Things you can't control: industry patterns, hiring practices - we tell you how you can navigate these to get ahead of the hiring game!
Follow www.theenvironmentalcareercoach.com on Facebook
https://www.facebook.com/TheEnvironmentalCareerCoach
and Twitter @EnvCareerCoach
The document proposes a solution to engage 20% of Canadian small businesses to lower their carbon footprint within 4 years. The solution is to launch an integrated marketing platform called Panda Partners that leverages new technology and millennials. Small businesses would join the program at different levels and customers could earn rewards by checking into participating businesses using a mobile app. The goal is to enroll 250,000 small businesses by 2020 to collectively reduce CO2 emissions by over 2.2 million metric tons.
Lean India Consulting Group (LICG) is a global consulting firm focused on continual business excellence. It was founded by experts in lean methodology who have decades of experience consulting for large companies. LICG helps clients transform their businesses through strategic planning, lean implementation, and training and certification programs to establish a culture of continual improvement. Its services cover various industries and include assessing current operations, developing future state plans, deploying lean tools and processes, and certifying staff as lean practitioners, coaches and champions. LICG has successfully helped many large, well-known clients achieve significant results such as cost savings, productivity gains, and higher customer satisfaction.
1) The document discusses a Lean Innovation framework to improve the efficiency and effectiveness of the innovation process.
2) It introduces key topics like the Lean Six Sigma scorecard, the role of innovation, and the Lean Innovation framework.
3) The Lean Innovation framework aims to accelerate growth through new products while ensuring profit through Lean and Six Sigma principles.
A survey of Hoosiers found that while most are willing to take risks and support innovation, many companies lack resources to explore new ideas. The top barriers to innovation were lack of funds, uncertain demand, and high costs. While over half of companies have resources to help innovation, few partner with colleges or use available tax credits. There is also a communication gap between CEOs who believe their culture fosters innovation, and staff who are less confident in support for risks, failures, and rewards for creativity. Technology businesses were most positive about innovation.
ANI | Demystifying the practice of Design Thinking | M R Ramakrishnan | 27 Se...AgileNetwork
Abstract:
Demonstration through example of how paying attention to the user and their context provides novel insights that shape the final outcome which wont have been possible without this approach.
Key Takeaways:
1. DT is for everyone
2. DT can be practised keeping in mind a 6 core principles
3. How to define a problem – in a noun and verb form
4. How to plan and conduct research
5. How to organize the output into manageable and meaningful tracks of work.
The document discusses creativity from several perspectives:
1. It provides definitions of creativity from various sources, describing it as the human capacity to produce new ideas or inventions that have social or cultural value.
2. It outlines some common misconceptions about creativity, such as the ideas that only geniuses can be creative or that creativity comes from a mysterious place.
3. It discusses attributes of creative thinkers, noting they often tolerate ambiguity, are nonconformists, intrinsically motivated, and prefer complexity.
Managing Change: Transformation for Productive Public Services 6/12/2016mckenln
This document summarizes a presentation given by John Knight of iESE on local authority transformation. iESE is a social enterprise focused on transformation, innovation, and efficiency in local government. The presentation outlines iESE's approach using their 5D framework involving defining the purpose, understanding customers, empowering staff, and transition planning. It then provides an example of their whole council transformation work with Ryedale District Council, which engaged staff, gained customer insight, and realigned resources to identify savings of £1 million immediately and a further £1 million, achieving payback within 3 months.
Team Prowler proposes an annual project to give business students a new perspective on management. The project would have students interact with and work for innovative small companies in their fields of interest. Working collaboratively, students would help develop smart solutions for their project companies. Most importantly, through this experience students would learn to value sustainability and changing business realities. Team Prowler is asking for votes to support implementing this proposed student project.
Low Carbon Scotland Mind Fit Renewables 25th February 2015 FinalKeith Willett
The document discusses using a "Hearts and Minds Solution" to engage employees and achieve management buy-in for sustainability initiatives like increasing renewable energy use. It notes that successful organizations are those that engage all employees and demonstrate positive attitudes. The solution aims to prevent "Behavioral Waste" by aligning systems and behaviors to achieve organizational goals like helping Low Carbon Scotland exceed its targets through small, incremental changes that have a big impact.
(1) Change management helps organizations achieve project benefits and outcomes by driving employee adoption of new processes, technologies, and ways of working. (2) The level of "people dependence" of project benefits varies depending on factors like the number of employees impacted and the degree of change required. (3) Organizations are increasingly quantifying how much they should invest in change management based on which benefits depend most on employee adoption and which employee groups are critical to benefit realization.
Managing Change: Transformation for Productive Public Services 6/12/2016mckenln
The document discusses how to create change-able organizations through change leadership, establishing organizational conditions for change, and developing change expertise. It promotes managing change by converging change management and project management practices using the Change Dimensions framework. This framework includes building the case for change, generating commitment, planning and designing change, and delivering sustained change. The document emphasizes that successful change requires adopting a change mindset and clear leadership to establish principles that create an environment where change is part of the organizational DNA.
The document discusses the mission and vision of the Ateneo de Manila University to apply truth through teaching, research, and community service. It summarizes how universities can contribute to development through entrepreneurial activities, community involvement, and conducting industrial research and development. The Ateneo Innovation Center is introduced which aims to nurture an innovation ecosystem to support research and new technologies for human development and the environment through integrating innovation into student training and identifying multi-disciplinary research partnerships between the university and industry.
Managing Change: Transformation for Productive Public Services 6/12/2016mckenln
The document describes a change management program called the Bristol Applied Programme aimed at service managers in Bristol City Council. The program intended to introduce new skills and tackle complex challenges to enable service managers, deliver savings, and drive continual improvement. However, the initial rollout faced challenges as operating conditions were not aligned with ambitions. This led to a culture of "haves and have nots" and sometimes slowed other change programs. Subsequent iterations focused on a faster pace, empowering teams, and showing benefits like £11M in savings from improved services, systems, and a culture shift. Constant feedback and partnership between the council and program provider helped improve the program over time.
Managing Change: Transformation for Productive Public Services 6/12/2016mckenln
This document discusses using lean methods and a startup approach to reinvent public services and shift them to digital channels. It outlines barriers to transformation like organizational inertia. It advocates focusing on outcomes, being lean not just agile, nurturing bottom-up and top-down change, reinventing rather than just reskinning services. A case study shows using teams, lean methods, a digital by default philosophy and time-boxed discovery to improve outcomes for a local government service. The EmbArrk process and prerequisites for change are described.
Prosci Webinar Top Trends in Change Management presented by Being Human 190416Catherine Smithson
This document discusses trends in change management based on Prosci's research over 17 years involving 4500 participants. It provides an overview of Prosci's body of knowledge on change management and how the topics they research have evolved since 1998. The document then focuses on predicted top trends in change management over the next 5 and 2 years. For the next 5 years, it suggests increased integration with project management, continued maturation of the discipline, and development of internal change management capabilities. For the next 2 years within organizations, it sees increased awareness of need, more resources dedicated to change management, broader application of change practices, and greater use of structured methodologies.
Successful companies are reinventing culture to be more inclusive, transparent, and data driven. By adapting old processes, you can get ahead of your competition.
Change Community of Practice Webinar: Cosmetic Change vs Culture ChangeProsci ANZ
As many organisations embark on or continue their efforts to shift the organisation’s culture, the need for real results is becoming more important. What does it take to keep that at the centre of our work, rather than surface-level change?
In this session we will explore:
- What do we mean by culture change?
- What is it and what is it not?
- Identifying the triggers
- What is the organisation’s appetite for the outcomes?
- Identifying the actions that follow to deliver the change
- What are the success factors for effective change management?
- Getting started
Demonstrating the Value of Employee Engagement: Case StudiesSustainable Brands
This document discusses case studies of employee engagement programs focused on sustainability from four companies: WeSpire, Intel, TD Bank, and CA Technologies. It describes how WeSpire's engagement platform has helped 25 companies across 45 countries complete over 2 million sustainability actions. It also provides examples of how Intel, TD Bank, and CA Technologies have measured increases in employee engagement through metrics like recycling rates, participation in challenges and pledges, and survey responses. The case studies demonstrate how tracking employee actions and measuring engagement can provide tangible environmental and financial benefits for companies.
Ranui Sustainable's vision is to be the leading sustainability company in Northland and New Zealand by making Northland the most sustainable region in the Southern Hemisphere by 2025. Their strategy involves pursuing run rate projects, big deals, and future impact initiatives to establish a viable long-term sustainable business. Run rate projects provide predictable short-term income, big deals have large financial and reputational potential, and future impact builds goodwill and demand through community engagement and awareness programs. The proposed company structure has a parent company with equal shareholding between three practice leads who will cooperate across central operations and accounts.
Environmental students and working professionals looking for a change will learn in this webinar what it takes to get ahead in the real world of job searching. Find out what the main obstacles are and how you can take control and get the career that you want!
Spoiler Alert:
Things you can control: Your brand/character, Resume and LinkedIn quality, number of applications you submit, etc.
Things you can't control: industry patterns, hiring practices - we tell you how you can navigate these to get ahead of the hiring game!
Follow www.theenvironmentalcareercoach.com on Facebook
https://www.facebook.com/TheEnvironmentalCareerCoach
and Twitter @EnvCareerCoach
The document proposes a solution to engage 20% of Canadian small businesses to lower their carbon footprint within 4 years. The solution is to launch an integrated marketing platform called Panda Partners that leverages new technology and millennials. Small businesses would join the program at different levels and customers could earn rewards by checking into participating businesses using a mobile app. The goal is to enroll 250,000 small businesses by 2020 to collectively reduce CO2 emissions by over 2.2 million metric tons.
Lean India Consulting Group (LICG) is a global consulting firm focused on continual business excellence. It was founded by experts in lean methodology who have decades of experience consulting for large companies. LICG helps clients transform their businesses through strategic planning, lean implementation, and training and certification programs to establish a culture of continual improvement. Its services cover various industries and include assessing current operations, developing future state plans, deploying lean tools and processes, and certifying staff as lean practitioners, coaches and champions. LICG has successfully helped many large, well-known clients achieve significant results such as cost savings, productivity gains, and higher customer satisfaction.
1) The document discusses a Lean Innovation framework to improve the efficiency and effectiveness of the innovation process.
2) It introduces key topics like the Lean Six Sigma scorecard, the role of innovation, and the Lean Innovation framework.
3) The Lean Innovation framework aims to accelerate growth through new products while ensuring profit through Lean and Six Sigma principles.
A survey of Hoosiers found that while most are willing to take risks and support innovation, many companies lack resources to explore new ideas. The top barriers to innovation were lack of funds, uncertain demand, and high costs. While over half of companies have resources to help innovation, few partner with colleges or use available tax credits. There is also a communication gap between CEOs who believe their culture fosters innovation, and staff who are less confident in support for risks, failures, and rewards for creativity. Technology businesses were most positive about innovation.
ANI | Demystifying the practice of Design Thinking | M R Ramakrishnan | 27 Se...AgileNetwork
Abstract:
Demonstration through example of how paying attention to the user and their context provides novel insights that shape the final outcome which wont have been possible without this approach.
Key Takeaways:
1. DT is for everyone
2. DT can be practised keeping in mind a 6 core principles
3. How to define a problem – in a noun and verb form
4. How to plan and conduct research
5. How to organize the output into manageable and meaningful tracks of work.
The document discusses creativity from several perspectives:
1. It provides definitions of creativity from various sources, describing it as the human capacity to produce new ideas or inventions that have social or cultural value.
2. It outlines some common misconceptions about creativity, such as the ideas that only geniuses can be creative or that creativity comes from a mysterious place.
3. It discusses attributes of creative thinkers, noting they often tolerate ambiguity, are nonconformists, intrinsically motivated, and prefer complexity.
Creativity and innovation are related but different concepts. Creativity involves reinterpreting something that already exists, while innovation creates something entirely new. Both require knowledge in the relevant domain. Factors that can limit creativity include a lack of knowledge, an unsupportive environment, low self-esteem, and not having a creative process or method. However, all humans have an innate creative ability, even if the ability to express it varies between individuals. Having the right environment, confidence, and process can help unlock our creativity.
1. The document discusses various types of thinking including critical thinking, creative thinking, linear thinking, and random thinking.
2. It contrasts critical thinking and creative thinking, noting that critical thinking involves analysis and judgment while creative thinking is expansive, non-judgmental, and focuses on developing unique ideas.
3. The document presents models for thinking including the kayak with two paddles representing critical and creative thinking, and the six thinking hats method which categorizes different types of thinking into white, red, black, yellow, green, and blue hats.
This document discusses various techniques for creative thinking and problem solving. It describes critical thinking as the process of conceptualizing, applying, analyzing, synthesizing, and evaluating information to guide belief and action. Creative thinking is described as looking at problems from a fresh perspective to suggest unorthodox solutions. Other techniques discussed include divergent thinking to generate many ideas, convergent thinking to derive the best solution, brainstorming to produce quantity of ideas without judgment, and the six thinking hats method to separate thinking modes. The document provides examples and guidelines for effectively applying these creative problem solving techniques.
This document provides an overview of creative thinking techniques. It discusses critical thinking versus creative thinking, with creative thinking focusing on exploring ideas and finding multiple solutions rather than just one. Common creative thinking techniques are then outlined, including brainstorming, idea generating questions, checklists, and block busting techniques. Brainstorming guidelines emphasize suspending judgment, thinking freely, and building on others' ideas. The document also addresses characteristics of creative people and attitudes that can block creativity.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help boost feelings of calmness, happiness and focus.
1. The document discusses SA Water's process of designing and building a new headquarters building to shape organizational culture and attract/retain employees.
2. They engaged in extensive staff consultation and an innovative procurement process to design a building focusing on collaboration, sustainability, and flexibility.
3. The resulting building achieved a 6 Green Star rating for sustainability and has improved staff satisfaction, productivity, and retention since opening.
Valto Loikkanen has over 20 years experience as a serial entrepreneur and portfolio entrepreneur, with 10 current companies. He has 17 years experience developing digital tools to support businesses and 8 years experience developing equity crowdfunding and digital investment markets globally. He has also spent 8 years developing startup ecosystems combined with online support tools, platforms, and metrics. As a mentor and support provider, he has conducted over 2000 mentoring sessions and workshops for over 1000 entrepreneurs and hundreds of startups. He has spent 10 years developing startup support services with an entrepreneurial mindset. For 6 years he has developed "living lab" startup ecosystems and has 4 years experience advising the European Commission on access to risk finance, excellence, and international
Vybrant's vision is for an organization where leadership is brilliant at every level and inspires employees. The document outlines a plan to reinvigorate innovation within an organization by establishing a definition and framework to make innovation a key driver. It proposes activities like workshops with top management to create alignment, rolling out an innovation blueprint, and setting up processes and metrics to develop innovative ideas and ensure they translate to business results. The goal is to significantly increase innovation across all functions through both top-down and bottom-up engagement.
Change the World Corp is a business performance company that uses tools and techniques from business, consciousness, and transformation to create inspired organizations and fulfillment for individuals. It offers various programs and workshops to strategically align organizations, develop leadership, improve performance and coaching, and drive sustainable business results through personal growth. The company aims to transform the business world by sharing its innovative solutions and achieving a 25% market share among global corporations by 2025.
The document discusses lean transformation and provides guidance on implementing lean principles at the enterprise level. It begins with the origins and basis of lean thinking. It then outlines lean principles and challenges of implementation. The remainder of the document provides examples and templates for developing an enterprise-level roadmap, assessing lean progress, and implementing specific lean initiatives and principles throughout the organization.
ENGAGING employees to share IDEAS that feed the FINANCIAL bottom line; with REWARDS that are tied directly to ROI results is the primary offering of " Ideas At Work." The financial results are surpassing all client expectations, and is setting the highest marks for ROI results. Better yet, this web-based solution is entirely self-funding. Steve@SenseandCompany.com
Electric and gas companies continue to be faced with: attrition or slow growth, at best, volatile commodity prices, uncertain demand, shrinking margins, and continued competition from evolving technologies. This report examines the tools and techniques used to improve and manage productivity.
The document outlines an agenda for a Sustainable Brands membership meeting. The schedule includes sessions on current member activities and initiatives, exploring collaboration opportunities, and discussions on driving innovation, new metrics for sustainability, and shifting societal aspirations. Additional topics cover the SB mission to inspire sustainability innovation, current work streams around new metrics, engagement, and behavior change. The document provides background on SB, membership benefits, and engaging cross-departmentally to shift brands and drive demand for sustainable products and services.
The document discusses challenges with measuring and managing innovation. It provides definitions of innovation and outlines a framework that includes defining innovation objectives aligned with strategy, selecting appropriate metrics, and linking innovation processes and outcomes. This framework can help organizations more effectively manage innovation through performance measurement and management.
Business Analytics and Process PerformanceFCBPartners
Measurement and analysis are lynchpins for executive decision makers today's business environment. But too much data results in too few insights. Business Analysts - measure what matters and use those measures to improve process performance
NorQuest College implemented a Value Improvement Program (VIP) to help address budget cuts and inefficiencies. The Landmark Group Centre for Value Improvement was created to train staff in Lean Six Sigma and oversee process improvement projects. In its first year, the VIP completed multiple projects that reduced costs by over $486,000 and improved processes like student intake and procurement lead times. The program looks to sustain gains through staff empowerment, continuous monitoring, and celebrating improvements.
This document discusses the importance of organizational culture and change management. It describes Kotter's eight steps for successful change, including increasing urgency, building a guiding team, communicating vision, empowering employees and creating short-term wins. It then provides examples of how a company called REC Wafer Herøya implemented cultural change through Kotter's framework, such as understanding the business case and culture, empowering cross-functional teams, and establishing weekly goals and communications. The key takeaway is that cultural change must start with leadership and a systematic approach is needed to change elements of an organization's culture.
The document provides an overview of a company's change management initiative called GASCO 21. It discusses assessing the need for change, developing a vision and plan, overcoming resistance, and engaging employees. Key elements included establishing foundations like transparency and teamwork, conducting surveys, training programs, and appointing change agents to help drive change across the organization. Lessons learned were that the scope of change was underestimated and management support is critical for successful change.
This document outlines a proposed social media strategy for an Information Technology Services (ITS) organization. It discusses establishing guidelines and roles for social media participation. It proposes creating presences on Facebook, Yammer and Twitter to engage different target audiences like students, faculty and staff. The strategy aims to increase awareness of ITS products/services, drive customers to the website, and build connections. It provides details on content tailored for each channel and metrics for measuring success. The overall goal is to promote the ITS brand and become more responsive to customers through social media.
The document discusses the role of university affiliated business incubators in economic development. It provides details about the admission process, services offered, and desired outcomes of incubators. Incubators support startup companies and local economic growth through resources like funding, office space, networking, and business expertise. They help new companies become investment-ready and create high-paying local jobs.
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Community action initiatives aim to empower communities and address local issues through community-led projects. These initiatives value participatory development, which involves community members in creating and implementing development plans and projects. Some common types of community action initiatives include community planning workshops, needs assessments, educational programs, infrastructure projects, and health campaigns. The overall goal is to foster positive social, environmental, and sometimes political change that improves community well-being.
The document summarizes a leadership development program called "Unlocking Potential" delivered through a partnership between Heinz and Pilat Consulting. It discusses the design of the program which includes 360-degree feedback, a 3-day workshop, and follow-up sessions. It provides examples of how several Heinz leaders applied lessons from the program to drive business results, yielding an estimated total return on investment of over £1 million. The program is credited with shifting leadership behaviors and driving cultural evolution at Heinz.
This presentation describes how EVPM using Micro Planner X-Pert was introduced into a small construction company by changing the culture of the organisation
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IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
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Structural Design Process: Step-by-Step Guide for BuildingsChandresh Chudasama
The structural design process is explained: Follow our step-by-step guide to understand building design intricacies and ensure structural integrity. Learn how to build wonderful buildings with the help of our detailed information. Learn how to create structures with durability and reliability and also gain insights on ways of managing structures.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
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Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
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Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
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Brain Waves: Innovation @ South East Water
1. “ Brainwaves” Workplace Innovation @ South East Water Presented by: Kate O’Keeffe– Branch Manager, Innovation Blog: www.smoothinnovator.com South East Water
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4. Demand could exceed Supply by 2021 Water Supply/Demand forecast for Melbourne South East Water
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7. Vision Supporting Strategies Strategic Context Brand & Image Culture & Capabilities Strategies Providing Customer Water Solutions Deliver Efficiency and Growth Delivering improved environmental and social outcomes
8. Constructive Empowerment, Transformational Leadership, Continuous Improvement, Learning Organisation Passive/Defensive Do what it takes to please others (particularly superiors). Take back seat to rules, procedures, orders Aggressive/Defensive Appear competent, controlled and superior. Little value placed on people, more focus on finding errors, weeding out ‘mistakes’ Impact on Culture
27. “ Brainwaves” Workplace Innovation @ South East Water Presented by: Kate O’Keeffe– Branch Manager, Innovation Blog: www.smoothinnovator.com South East Water