Like any spoken language, body language has words, sentences and punctuation.Each gesture is like a single word and one word may have several different meanings.
Dr Sunil Kumar PPT and Document Link details - Google Sheets.pdfDr. Sunil Kumar
All PPT Link to Download
title
Hunar se rozgar in f & b service theory manual
Co operation to other department on hotel
Upselling methods
Checkout system
Bell boys
Bell desk
Arrival & departure
Career in tourism
Careers in the hospitality industry
Check out procedure
Classification of hotels
Club service facilities in hotels
Concierge functions
Concierge
Definition of hospitality
Effective complants handling
Eva floor
front office basic
Functions of reservation &porters
Grooming standards
Group check in
Guest check out
How to hadle complaints
How to write job descriptions
Introduction to the hospitality industry
Jobspecification
Mail handling
Mission statement
Notes on duties of f.o staff
Registration
Reservation channels
Reservation modes
Reservation sources
Reservation&room selling procedures
Reservation
Reservations
Rooms all type
Sections of front office department in hotels
Skills of f.o
Telephone techniques
Time share
Types of hotels
Types of hotels
Types of rack rates
Types of reservation
Types of tourism
career path in hospitality
Yield management
Job interview attire slide show
Food and bevarage sections in hotels
G.d techniques
Group discussion
House keeping basics
Importance of h.k deptt
Improving communication
Interview presentation1
Interview questions
Interview questions
Interview
Interview preparation for_website_68141_72873
Interviewing skills
Interviewing skills
Interviewing powerselling
Inventory of linen
Laundry equipment notes
Laundry location
Laundry
M.p tourism
Manager skills ppt
Moments of truth
Motivation
Opl
Personal hygine
Personality devolopment
Ppt mtivation
Ppt on managerial skills
fish ppt
Providing execeptional service
Quality service delivery
Quality service
Research project on medical tourism
Resources successful interviews
Resume &interview
Resume&interview preparation
Room status
Safety by h.k deptt
Self introduction
Service types
Service
Solving the mystique of interviewing
Table setting
Types of interview
Uniforms
Various tourism
Wash cycle
What towear
state institute of hotel management , tilyar lake , rohtak News
state institute of hotel management , tilyar lake , rohtak
Body language
introduction to hk_dept.
Wines of port & spain
1 beer and beer service
2 wine service
Alcoholic beverage
Alcoholic beverages
American whicky
Armagnac
Basic of wine
Beer ok
Beer1
Bitters
Brandy
Brandy2
Champagne
Cocktail
Cocktails
Cognac
Dine with wine
Distillation
English gin
French wines
Gin
Gin
Gin2
Irish whiskey
Italain win
Italy win (2)
Ital y win
Liqueur
Liqueurs
Eating market dynamics
the leela kempinski gurgaon delhi ncr
3 deptt of hotels
Advertisements
INTRODUCTION OF HOSPITALITY INDUSTRY
Banquet
Banquets
Bar operations
Bar operatioon
Basicskill
Beverage service
Body language new
Body language
Body language
Breakfast ok
Buffet
C.v&interview preparation
Calcutta times bash
Career planning1
Cheese ok
Wine project
01 menage
02 preparation of table
03 standard cover
04 sequence of service
05 silver service
Resort Management is the comprehensive and strategic oversight of all operations within a resort property, aimed at delivering exceptional guest experiences and maximizing profitability. It involves the efficient coordination of various departments, including accommodations, food and beverage, recreational facilities, guest services, and administration.
A successful resort management team ensures that all aspects of the resort are functioning seamlessly to create a welcoming and enjoyable environment for guests. This includes maintaining the highest standards of customer service, implementing effective marketing and sales strategies, managing reservations and bookings, coordinating housekeeping and maintenance services, and overseeing financial operations.
Resort managers are responsible for setting the overall vision and direction of the property, developing strategic plans to attract and retain guests, and ensuring that the resort meets or exceeds guest expectations. They work closely with department heads and staff to provide ongoing training and guidance, fostering a culture of exceptional service and professionalism.
In addition to guest satisfaction, resort management also focuses on financial performance. Managers are responsible for budgeting, cost control, and revenue management to optimize profitability. They analyze market trends, monitor competitors, and make informed decisions to drive revenue growth and operational efficiency.
Resort management also involves maintaining and enhancing the resort's physical infrastructure, including buildings, landscapes, and amenities. This includes regular maintenance, renovations, and upgrades to ensure a visually appealing and well-maintained property.
Furthermore, resort managers must stay abreast of industry trends, technological advancements, and evolving guest preferences. They leverage this knowledge to implement innovative practices, adopt sustainable initiatives, and deliver unique experiences that set their resort apart from competitors.
Digital Marketing All Module Sunil Kumar.pptxDr. Sunil Kumar
Slide 1: Introduction
Welcome to the Digital Marketing Presentation
Overview of the power and potential of digital marketing
Slide 2: What is Digital Marketing?
Definition of digital marketing
Importance of digital marketing in today's business landscape
Slide 3: Key Components of Digital Marketing
Search Engine Optimization (SEO)
Pay-Per-Click Advertising (PPC)
Social Media Marketing
Email Marketing
Content Marketing
Influencer Marketing
Slide 4: Benefits of Digital Marketing
Increased brand visibility and recognition
Enhanced targeting and personalization
Improved customer engagement and interaction
Higher conversion rates and ROI
Real-time tracking and analytics
Slide 5: Digital Marketing Channels
Website and Landing Pages
Search Engines (Google, Bing, etc.)
Social Media Platforms (Facebook, Instagram, LinkedIn, Twitter)
Email Platforms (Mailchimp, Constant Contact, etc.)
Online Advertising Networks (Google Ads, Facebook Ads, etc.)
Slide 6: Developing a Digital Marketing Strategy
Identifying business objectives and goals
Understanding target audience and buyer personas
Selecting the right digital marketing channels
Creating compelling content and messaging
Implementing effective tracking and measurement
Slide 7: Digital Marketing Tools and Technologies
Analytics platforms (Google Analytics, Adobe Analytics)
Customer Relationship Management (CRM) software
Marketing Automation tools (HubSpot, Marketo, etc.)
Social media management and scheduling tools
Content management systems (CMS)
Slide 8: Best Practices for Digital Marketing Success
Consistent branding and messaging
Mobile optimization and responsive design
A/B testing and optimization
Data-driven decision making
Continuous learning and staying updated with industry trends
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
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- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
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Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
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GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
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Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
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Welocme to ViralQR, your best QR code generator.ViralQR
Welcome to ViralQR, your best QR code generator available on the market!
At ViralQR, we design static and dynamic QR codes. Our mission is to make business operations easier and customer engagement more powerful through the use of QR technology. Be it a small-scale business or a huge enterprise, our easy-to-use platform provides multiple choices that can be tailored according to your company's branding and marketing strategies.
Our Vision
We are here to make the process of creating QR codes easy and smooth, thus enhancing customer interaction and making business more fluid. We very strongly believe in the ability of QR codes to change the world for businesses in their interaction with customers and are set on making that technology accessible and usable far and wide.
Our Achievements
Ever since its inception, we have successfully served many clients by offering QR codes in their marketing, service delivery, and collection of feedback across various industries. Our platform has been recognized for its ease of use and amazing features, which helped a business to make QR codes.
Our Services
At ViralQR, here is a comprehensive suite of services that caters to your very needs:
Static QR Codes: Create free static QR codes. These QR codes are able to store significant information such as URLs, vCards, plain text, emails and SMS, Wi-Fi credentials, and Bitcoin addresses.
Dynamic QR codes: These also have all the advanced features but are subscription-based. They can directly link to PDF files, images, micro-landing pages, social accounts, review forms, business pages, and applications. In addition, they can be branded with CTAs, frames, patterns, colors, and logos to enhance your branding.
Pricing and Packages
Additionally, there is a 14-day free offer to ViralQR, which is an exceptional opportunity for new users to take a feel of this platform. One can easily subscribe from there and experience the full dynamic of using QR codes. The subscription plans are not only meant for business; they are priced very flexibly so that literally every business could afford to benefit from our service.
Why choose us?
ViralQR will provide services for marketing, advertising, catering, retail, and the like. The QR codes can be posted on fliers, packaging, merchandise, and banners, as well as to substitute for cash and cards in a restaurant or coffee shop. With QR codes integrated into your business, improve customer engagement and streamline operations.
Comprehensive Analytics
Subscribers of ViralQR receive detailed analytics and tracking tools in light of having a view of the core values of QR code performance. Our analytics dashboard shows aggregate views and unique views, as well as detailed information about each impression, including time, device, browser, and estimated location by city and country.
So, thank you for choosing ViralQR; we have an offer of nothing but the best in terms of QR code services to meet business diversity!
Le nuove frontiere dell'AI nell'RPA con UiPath Autopilot™UiPathCommunity
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📕 Vedremo insieme alcuni esempi dell'utilizzo di Autopilot in diversi tool della Suite UiPath:
Autopilot per Studio Web
Autopilot per Studio
Autopilot per Apps
Clipboard AI
GenAI applicata alla Document Understanding
👨🏫👨💻 Speakers:
Stefano Negro, UiPath MVPx3, RPA Tech Lead @ BSP Consultant
Flavio Martinelli, UiPath MVP 2023, Technical Account Manager @UiPath
Andrei Tasca, RPA Solutions Team Lead @NTT Data
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
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• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
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UiPath Test Automation using UiPath Test Suite series, part 3
Body language new
1. BODY LANGUAGE ETHICS
DESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY,
ROHTAK
Haryana- 124001 INDIA Ph. No. 09996000499
email: skihm86@yahoo.com , balhara86@gmail.com
linkedin:- in.linkedin.com/in/ihmsunilkumar
facebook: www.facebook.com/ihmsunilkumar
1
2. How Does Body Speak?
• Like any spoken
language, body
language has
words, sentences
and punctuation.
• Each gesture is
like a single word
and one word may
have several
different meanings.
2
3. BODILY SPEAKING…
According to the social anthropologist,
Edward T. Hall, in a normal conversation
between two persons, less than 35% of
the social meanings is actually transmitted
by words.
So, at least 65% of it is conveyed through
the body (non-verbal channel).
3
5. HEAD
- Nodding the head
- “Yes” in most societies
- “No” in some parts of Greece,
Yugoslavia,
Bulgaria, and
Turkey
- Tossing the head backward
- “yes” in Thailand, the Philippines,
India, Laos
- Rocking head slowly, back and
forth
- “yes, I’m listening” in most Asian
5
7. FACE
* Facial expressions reflect
emotion, feelings and attitudes,
but…..
* The Asians are sometimes
known as
- emotionless
- mixed-up emotion
7
8. EYES
* Eye contacts
- Encouraged in America, Canada,
Europe
- Rude in most Asian countries and in
Africa
* Raising eyebrows
- “Yes” in Thailand and some Asian
countries
- “Hello” in the Philippines
* Winking eye
- Sharing secret in America and
Europe
- flirtatious gesture in other countries
8
9. EYES (Cont’d)
* Closed eyes
- bored or sleepy in America
- “I’m listening and concentrating.” in Japan,
Thailand, China
9
10. EARS
* Ear grasp
- “I’m sorry.” in parts of India
* Cupping the ear
- “I can’t hear you.” in all societies
* Pulling ear
- “You are in my heart” for Navajo Indians
10
11. NOSE
* Holding the nose
- “Something smells bad.” universal
* Nose tap
- “It’s confidential.” England
- “Watch out!” or "Be careful.” Italy
11
12. NOSE
* Pointing to nose
- “It’s me.” Japan
* Blowing nose
- In most Asian countries, blowing the
nose at social gathering is ‘disgusting.’
12
13. CHEEKS
* Cheek screw
- gesture of praise - Italy
- “That’s crazy.” Germany
* Cheek stroke
- “pretty, attractive, success” most Europe
13
14. LIPS AND MOUTH
* Whistle, yawn, smile, bite, point, sneeze, spit, kiss..
* Kiss. In parts of Asia, kissing is considered an intimate
sexual act and not permissible in public, even as a social
greeting.
* Kissing sound. To attract attention in the Philippines, to
beckon a waiter in Mexico.
* Finger tip kiss. In France, it conveys several messages,
“That’s good!” “That’s great!” “That’s beautiful!.”
14
15. LIPS AND MOUTH (Cont’d)
* Spitting.
* Spitting in public is considered rude and crude
in most Western cultures.
* In the PRC and many other Asian countries,
spitting in public is to rid a person’s waste
and, therefore, is healthy.
15
16. THE LIP POINTING
* Lip pointing (a substitute for pointing with
the hand or finger) is common among
Filipinos, Native Americans, Puerto
Ricans, and many Latin Americans.
* Open mouth. Any display of the open
mouth is considered very rude in most
countries.
16
17. ARMS
* Some cultures, like the Italians, use the
arms freely. Others, like the Japanese,
are more reserved; it is considered
impolite to gesticulate with broad
movements of the arms.
* Folding arms are interpreted by some
social observers as a form of excluding
self, “I am taking a defensive posture,” or
“I disagree with what I am hearing.”
17
18. ARMS (Cont’d)
* Arms akimbo. In many cultures, this
stance signals aggression, resistance,
impatience, or even anger.
* Arms behind back, hands grasped is a
sign of ease and control.
* Arms in front, hands grasped, common
practice in most Asian countries, is a sign
of mutual respect for others.
18
19. HANDS
* Of all the body parts, the hands are
probably used most for communicating
non-verbally.
* Hand waves are used for greetings,
beckoning, or farewells.
19
20. HANDS
* The Italian “good-bye” wave can be
interpreted by Americans as the gesture of
“come here.”
* The American “good-bye” wave can be
interpreted in many parts of Europe and Latin
America as the signal for “no.”
20
21. HANDS (Cont’d)
* Beckoning.
* The American way of getting attention (raising
a hand with the index finger raised above
head) could be considered rude in Japan, and
also means “two” in Germany.
* The American “come here” gesture could be
seen as an insult in most Asian countries.
* In China, to beckon a waiter to refill your tea,
simply turn your empty cup upside down.
21
22. HANDS (Cont’d)
* Handshaking is a form of
greeting in most Western
cultures.
* In the Middle East, a gentle grip
is appropriate.
* In most Asian cultures, a gentle
grip and an avoidance of direct
eye contact is appropriate.
22
23. HANDS
* Hand-holding among
the same sex is a
custom of special
friendship and respect
in several Middle
Eastern and Asian
countries.
23
24. HANDS (Cont’d)
* Right hand. The right hand has special
significance in many societies. In certain
countries in the Middle East and in Asia, it
is best to present business cards or gifts,
or to pass dishes of food, to get an
attention, using only the right hand or
both.
* Left hand is considered unclean in much
of the Middle East and in parts of
Indonesia.
24
25. HANDS (Cont’d)
* Hang loose. (thumb and little finger
extended)
* could convey different meanings:
* in Hawaii, it’s a way of saying, “Stay cool,” or
“Relax.”
* in Japan, it means six.
* In Mexico (do vertically), it means, “Would you
like a drink?”
25
26. HANDS (Cont’d)
* Clapping hands.
* Russians and Chinese may use applause
to greet someone.
* In many central and eastern Europe,
audience frequently clap in rhythm.
26
27. FINGERS
* The “O.K.” signal. (the thumb and
forefinger form a circle) means
*
*
*
*
“fine,” or “O.K.” in most cultures,
“zero” or “worthless” in some parts of Europe
“money” in Japan
an insult in Greece, Brazil, Italy, Turkey,
Russia and some other countries
27
28. FINGERS (Cont’d)
* “Thumb-up” means:
* “O.K.” “good job” or “fine” in most cultures,
* “Up yours!” in Australia
* “Five” in Japan; “One” in Germany
* Avoid a thumb-up in these countries:
Australia, New Zealand, Greece, Turkey,
Iran, Russia, and most African countries.
28
29. FINGERS (Cont’d)
* Pointing.
* Pointing with the index
finger is common in North
America and Europe.
* But it is considered impolite
in Japan and China where
they favor using the whole
open hand.
* Malaysians prefer pointing
with the thumb.
29
30. LEGS AND FEET
* In Asia, do not point with your toes.
* In Asia and some European countries,
putting feet up on a desk or any other
piece of furniture is very disrespectful.
* Sitting cross-legged, while common in
North America and some European
countries, is very impolite in other parts of
the world.
30
31. LEGS AND FEET (Cont’d)
* In most Asian countries,•a solid and
balanced sitting posture is the prevailing
custom. Sitting cross-legged shows the
sign of disrespect.
* In the Middle East and most parts of Asia,
resting the ankle over the other knee risks
pointing the sole of your shoe at another
person, which is considered a rude
gesture.
31
32. WALKING
Walking can reflect many characteristics of
a culture. For example,
* In parts of Asia and some of the
Middle Eastern countries, men who
are friends may walk holding each
other’s hand.
* In Japan and Korea, older women
commonly walk a pace or two behind
male companion.
* Asians often regard Western women
as bold and aggressive, for they
walk with a longer gait and a more
upright posture.
32
33. HOW PEOPLE OF VARIOUS PARTS
OF THE WORLD VIEW AMERICANS
*
*
*
*
*
*
*
Careless with dress, manners, and body movement
Generous as neighbors
Superficial, shallow and short-lasting friendship
Confident but demand almost too much of self
Ethnocentric - less interested in others
Independent - Individually feeling, not to “fit other’s
mold.”
Source: Tyler, V. Lynn. Intercultural Interacting. (1987)
33
34. FOR ALL OF US…
• Becoming sensitive to the clues of
body language can help us
communicate more effectively
with students.
34
35. • We can understand what students
are saying even when they are
not talking.
35
36. • We can sense when students are
silent and digesting information,
or when they are silent and
confused.
36
37. • We can share feelings too strong
or too difficult to be expressed in
words,
37
38. • Or decode secret messages
passing silently from person to
person,
38
39. • And we may spot contradictions
between what students say and
what they really mean.
39
40. • Finally, we can learn to be more
sensitive to our own bodies – to
see how they express our feelings
and to see ourselves as others
see us.
40
41. • We do not have
bodies; we are
our bodies.
41