This document discusses verbal and non-verbal communication. It defines verbal communication as using words and non-verbal communication as transmitting meaning through elements and behaviors other than speech. The document focuses on non-verbal communication through body language, defining it as communication through postures, gestures, facial expressions and eye movements. It describes different types of body language including facial expressions, eye contact, gestures and postures. It emphasizes that body language conveys much of the meaning in communication and influences how people are perceived.