Bhupender Sharma has over 5 years of experience in sales, marketing, operations, and quality analysis roles. He is currently the Vice President of Sales and Marketing at BookMySeat, where he leads partnerships, sales target achievement, and a 10-member team. Previously, he held roles at foodpanda including Quality Analyst, Senior Operations Executive, and Operations Executive, where he managed teams, ensured quality customer experience, and resolved customer complaints. He has a Bachelor of Science degree and proficient English skills.

1. Work Experience
BookMySeat, Gurugram, Haryana
Vice president of Sales and Marketing, June 2019 – Present
 Lead end-to-end process of creating and driving
B2B partnerships
 Identify target corporates (existing & new) for B2B
partnerships
 Train internal sales teams on the construct to ensure
deal execution on acquisition side
 Drive sales and billings for created B2B verticals to
ensure sales targets are met
 Served 85 - 95 customers per day with 100%
accuracy compared to 70 customers a day for my
peers
 Excellent customer service skills and positive
attitude as demonstrated by receiving employee
of the month in four consecutive months
 Achieved 158% of target sales (80 contacts per
week)
 Led cross-functional 10-member team to develop
and implement advertising strategy.
 Provide effective performance feedback through
employee recognition, rewards, and disciplinary
action, with the assistance of HR, when necessary.
 Responsible for managing the operations
seamlessly & timely SLA delivery along with
maintaining high levels of employee and customer
satisfaction
 Managing day to day Sales targets (B2B Sales)
 Planning, directing and overseeing the sales and
marketing
foodpanda, Gurugram, Haryana
Quality Analyst - Content, June 2018 - December 2018
 Reviewing the content topics created by data
entry executives.
 Focus on both the details and the big picture—
fixing the smallest of errors that have been
overlooked while respecting the overall theme and
intent of the content
 Providing quality assurance for optimal customer
experience by ensuring that page content meet
standards for content
foodpanda, Gurugram, Haryana
Senior Executive Operation, April 2017 - June 2018
 Promoted to Senior Operation Executive
 Managed a team of 7 peoples
BHUPENDER
SHARMA
Vice President
Sales & Marketing
BookMySeat
CONTACT DETAILS
MOBILE:
+91-9540733518
EMAIL:
Bhupender10jan@gmail.com
ADDRESS:
704A/6, Street no 15, Ashok
Vihar, Gurgaon - 122001

2.  Overlook the tasks and ensured that each and
every one should achieved there KPAs
 Manage and tracked the performance of
individuals and make sure to achieve the team
targets
 Planning, directing and overseeing the operations
 Handled customer escalations through mails and
calls
Foodpanda, Gurugram, Haryana
Operation Executive, November 2015 - April 2017
 Daily tasks was handling customer complaints,
providing appropriate solutions and alternatives
within the time limits; follow up to ensure resolution
 Achieved all my KPAs.
 Worked collaboratively in a diverse team
environment.
 Learned the ability to discern trends and solutions
to process/user issues, to innovate and suggest new
ideas for process improvements.
 Team player with very good interpersonal skills and
forward - looking attitude.
Education
Dronacharya Govt. College, Gurugram, Haryana
Bachelors of Science, Graduated June 2015
 Clubs: Debate club (member), Blood Donation
Camp (Member), NSS (member)
Languages
 English Proficient
 Hindi Fluent
Personal Details
Father’s Name : Ishwar Lal Sharma
Mother’s Name : Sunita
Religion : Hindu
Marital Status : Unmarried
DOB : 10th October 1995