Neelima Singhal is a manager of client relations with over 10 years of experience in sales, marketing, customer relationship management, and operations roles in banking, e-marketing, real estate, and aviation. She currently works as a key accounts manager at Kotak Mahindra Bank, where she manages a portfolio of 40 corporate clients and is responsible for business development, relationship management, and sales. Her career objective is to become an innovative and results-oriented business leader.

1. Neelima Singhal
Manager – Client Relation
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Vision
To become an innovative result oriented business leader
Experience Summary
Industry Main Function Designation Period
Banking Sales & Marketing Key Accounts Manager May’14 – Current
E Marketing Marketing & Sales Manager – Client Relations Dec’12 – May’14
Real Estate Marketing & CRM Relationship Manager Jan’11 – Dec’12
Aviation CRM & Operations Guest Services Supervisor Sep’05 – Dec’10
Total Experience 10 Years
Professional Synopsis
• Corporate Sales & Marketing • Market & Competitive Analysis • Staff Training & Development
• Customer Relationship Management • E-Marketing • Productivity Improvement
• Workforce Planning • Sales Promotion & CRM • Team Building & Mentoring
• Process Formulation & Adherence • Quality Control on Delivery • Product/Services Costing
• Board Room Presentations • Annual Strategic Plan & Control • Sales Forecasting
• Public & Government Relations • Corporate Accounts Development
• Result-oriented and dynamic professional with over 10 years of comprehensive exposure in managing the entire gamut
of in Operation Management, Business Development, Relationship Management and steering business operations in
the same direction.
• Handling overall 40 corporate relationship of Ahmedabad and have proved the ability to meet sales targets, an aptitude
for developing & leading channel sales, direct sales, product promotion, marketing and branding.
• Proven abilities to meet present & future organizational goals and accelerate business growth,
• Adept in identifying clients with a view to penetrate new accounts as well as to retain existing accounts.
• Competent and diligent professional with capability to handle a wide range of assignments ranging from Business
Development, PR, Strategic Planning, Loans & Operations.
• Proficient at managing & leading large teams for running successful banking operations.
• Ability to develop & maintain a positive work environment that fosters team performance.
• Excellent interpersonal, communication and organizational skills with lateral & analytical thinking.
Achievements
• Was promoted in a span of 3 months as ‘Relationship Manager’ in Sandesh Group; was also promoted to ‘Guest Services
Supervisor’ in Kingfisher Airlines within a span of 2 yrs for outstanding performance.
• Launched & setup Kingfisher Operations in Bhuj & was deputed to Kolkata for Kingfisher Operation Handling.
• Awarded ‘Best Guest Service Agent’ for exemplary performance by Kingfisher Airlines, Ahmedabad in May 2006.
• Gujarat Topper, NIFD, Ahmedabad in August 2004.
EMPLOYMENT RECITAL
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NEELIMA SINGHAL | Female | Indian
Email: neelima.singhal78@gmail.com / nelssyy@gmail.com Contact No.: (M) +91 9427049267, (Res.) 079-22804572

2. Company: Kotak Mahindra Bank Designation: Key Accounts Manager – Corporate Salary Duration:
May '14 - Continued
Kotak Mahindra is one of India's leading banking and financial services group, offering a wide range of financial services that encompass every
sphere of life.
KEY RESULT AREAS:
Key Account Management
Increasing sales and revenue for managed portfolio corporate.
Managing portfolio of 40 National Account + acquisition of new mandates and enhancing the relationship of old corporates by cross
selling other products to generate revenue and providing one stop banking solution.
Responsible for product and brand recall within retail branches / channels / Corporates.
Hold an experience in handling sensitive corporate clients and product escalations.
Ensuring product activation, visibility of marketing collaterals in channels.
One point contact and SPOC for the region
Business Analysis & Market Trends
Adherence to compliance, Audit and other regulatory requirements set as per banking norms. Handling customer escalation.
complaints & queries with in the TAT to provide speedy and satisfactory resolutions.
Responsible for gathering & preparing market data for internal audience in form of MIS reports.
Sales planning across products on quarterly, monthly and weekly basis for the team and execution of the same as per standards.
Reeving the same periodically to see the gap and take measures to ensure the completion, adaptability and change management.
Advised and implemented sales strategy for channel sales.
Maintaining MIS reports for presentation and business intelligence.
Managing Quality on Business levels and Service levels as per standards post business acquisition thus creating testimonies.
Client Relationship Management
Generating business from New & existing account holders.
Handling the direct sales to both individual & corporate clients in a highly competitive environment.
Building and maintaining healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery &
service quality norms.
Driving marketing strategy and campaign management for retail branches and channel partners
Business Development
Spearheading the acquisition and relationship of Corporate Salary business of Ahmedabad and Saurashtra.
New Business Development (B2B Sales) and Client Acquisition through Corporate tie-ups.
Dealing with CXO level and key decision makers of SME's and large business corporates
Maintaining and managing existing accounts to ensure business sustainability. Forecasting sales targets and executing them in a
given time frame thus enhancing clientele. Organizing promotional programs & participating in exhibitions for greater brand
visibility.
Collaboration with other business verticals Assets, TASC, Privy, Trade & Forex and other GR for exploring new business opportunities
on existing and new relations.
Team Management
Leading, managing, motivating, & monitoring the performance of TEAM to ensure efficiency in meeting the targets.
Demonstrating sales techniques to TEAM to enhance their sales efficiency leading to increased productivity.
Maintain and Monitor productivity Benchmarks of the Team.
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NEELIMA SINGHAL | Female | Indian
Email: neelima.singhal78@gmail.com / nelssyy@gmail.com Contact No.: (M) +91 9427049267, (Res.) 079-22804572

3. Company: HDFC RED Designation: Manager - Client Relation’s Duration: Dec '12 – May’14
HDFC Limited, India's leading mortgage lender and a well-established financial conglomerate, has launched a new venture called hdfcred.com
under the wings of its wholly owned subsidiary, HDFC Developers Limited.
Managing e-Marketing & Branding.
Networking with developers and Corporate in order to create alliance opportunities for HDFC RED.
Maintaining high standards of service and forming close interpersonal relationships with existing and new clients.
Interacting with developers on a regular basis in order to manage their profile and project listings.
Creating awareness about and advising clients regarding our new service offerings.
Generating revenue from existing and new clients.
Preparation and maintenance of Sales Forecasts & Sales Reports. Analyzing & sharing market trends.
Efficient handling of the local & Head Office Team.
Company: Sandesh Group Designation: Relationship Manager Duration: Jan '11 – Dec ’12
The Company is a renowned Media Company which acquired the Real Estate market as well. ‘Applewoods’ is a fully self-sustained integrated
Township Project of Sandesh Group spread over 128 acres. The subsidiary owns several Commercial, Residential (Apartment & Villa) and
Plotting Schemes.
Handling a team of 7 persons across Customer Relation and Marketing Divisions.
Worked in Township Project and handled client base of 400+ customers.
Conduct Recruitments, Team Performance Reviews & Appraisals.
Identifying core competency within teams and using these findings to the optimum level.
Plan and develop customer-focused programs. Provide active interface between Company & customer with a focus on highest
possible level of customer satisfaction.
Study on emerging real estate market, identifying new markets for product penetration.
Development and execution of sales strategy for sales expansion, Developing proposals & presentations, networking with new
channels for establishing consumer group.
Handle Internal Audits and conformance of Quality Checks.
Liaise with different levels of management and other departments for implementation of Policies /Procedures.
Company: Kingfisher Airlines Ltd Designation: Guest Services Supervisor Duration: Sep '05 –
Dec `10
India’s First Five Star Airline – UB GROUP
Handled a team of 25 staff per shift.
Coordination with team, external and internal agencies for proper functioning of airport operations.
Actively participate in solving various issues in regards to client grievances. Ascertain Process/Guidelines Adherence.
Maintaining team performance and responsible for all sorts of staff activity including team appraisals.
Preparedness of contingency planning, ensured team preparedness & stayed fully conversant for handling such situation.
ACADAMIC & PROFESSIONAL CREDENTIALS
• MBA (HR), Symbiosis, Pune.
• Bachelor of Arts, Delhi University.
TRAININGS
• Management Training [conducted by Trainers of FORE School of Management, Delhi].
• Supervisor Training, under FAST-TRACK program.
COMPUTER PROFICIENCY
• Different Software used for Airport Handling Functions & for Real Estate Companies.
PERSONAL DETAILS
• Date of Birth: 29th
October, 1981.
• Languages Known: English, Hindi.
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NEELIMA SINGHAL | Female | Indian
Email: neelima.singhal78@gmail.com / nelssyy@gmail.com Contact No.: (M) +91 9427049267, (Res.) 079-22804572