Kavindra K.S. is a senior operations manager with over 12 years of experience in various industries, including healthcare and telecommunications, focusing on process and project management. He has successfully managed teams, optimized client relationships, and implemented innovative solutions to enhance operational efficiencies. His education includes a bachelor's degree and PG diploma, and he has received multiple professional certifications, including PMP and Six Sigma Green Belt.

1. Kavindra.K.S
H.No:176/2RT,
Vijay Nagar Colony, Hyderabad - 500057
Mobile #-+919000678789
Email: kavindraks@gmail.com
Accomplished Senior Operations Manager & PMP, Lean and Six Sigma Trained – Offering 12+ Years in Non
Voice / Voice /Healthcare / Telecommunication / Financial Services / Transition
BUSINESS ACUMEN | PROCESS & PROJECT MANAGEMENT |PEOPLE MANAGEMENT| CLIENT RELATIONS
|INNOVATION AND IMPROVEMENT | MANPOWER DEVELOPMENT | BUSINESS TRANSITION | TRAINING
 Objective: Seeking to steer Operations in BPO / ITES at the Senior Managerial Position while integrating
domain expertise and leadership skills, enhancing organizational objectives.
 Additional Excellence in: Customer Care, Process Development, Business & Process Analysis, Maintaining
SLA, Managing Business SOP, Following SOW, Coordination & Communication, Resource Management,
Employee Development, Process Migration/Transition, Team Management, Implementing SIX SIGMA
methodology.
 Working Exposure in: US Region (BPO), Healthcare, Payer Operations, Financial Services &
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Telecommunications and Customer Care,
 Processes Handled: Enrollment and Billing, Provider Data Management, Claims Adjudication, Claims Data
Entry, Directory Updates and Maintenance and Provider Process Support team.
Area of Expertise
Ideas and Innovation:
 Drive the campaigns – Idea Generation / Implementation
 Process improvements through Lean projects
 Promoting campaigns to enhance client application
Process & Project Management:
 Complete ownership of large scale global outsourcing and transformation projects
 Develop implementation strategies and plans for new business opportunities
 Tracking and reporting project progress to all internal and external stakeholders
Client Relationship Management:
 Interacting with global clients, understanding and analyzing customer requirements, thereby aligning the
process to achieve SLAs, cost optimization and identifying success parameters for critical operations.
 Interact with clients to explore avenues for new business opportunities.
 Assisting clients identify areas in their business that requires change by conducting process and Value
Stream Mapping.

2. Professional History
Aegis - Hyderabad
Senior Manager – Healthcare (August 2014 – Till date)
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Job Profile:
 Process/Project Management and Development
 Process improvement through Innovation
 Resource Management
 Custodian of client’s SLAs and KPIs.
 Conduct weekly conference calls with Clients to understand their requirements and specifications and
adopt commercial approach to solving problems and developing business processes.
 Manage performance and motivate staff on an individual and team level and mentor and assist Team
Managers and Team Leads.
 Function as a key point of contact between the company and the Client to contribute for the development
of short and long term Strategic Business Goals.
 Ensuring that capacity and capability are continually planned.
 Encouraging, identifying and developing best practice strategy.
 Liaise with the Training, HR & Technology teams to ensure smooth delivery of Projects
Cognizant Technology Solutions - Hyderabad
Service Delivery Manager – BPS - Healthcare (April 2013 – Aug 2014)
Job Profile:
 Process/Project Management and Development
 Process improvement through Innovation
 Resource Management
 Custodian of client’s SLAs and KPIs.
 Conduct weekly conference calls with Clients to understand their requirements and specifications and
adopt commercial approach to solving problems and developing business processes.
 Monitor Team and Process performance and report results and recommendations to improve Process
Quality to the Higher Management in Monthly Review Meetings (MRM).
 Compile daily, weekly, monthly Dashboards. Develop comprehensive reporting formats and Operations
MIS reports.
 Manage performance and motivate staff on an individual and team level and mentor and assist Team
Managers and Team Leads.
 Function as a key point of contact between the company and the Client to contribute for the development
of short and long term Strategic Business Goals.
 Ensuring that capacity and capability are continually planned.
 Encouraging, identifying and developing best practice strategy.
 Liaise with the Training, HR & Technology teams to ensure smooth delivery of Projects

3. Apollo Health Street Ltd. - Hyderabad
Operations Manager – Health Plan Solutions (April 2004 – March 2013)
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Job Profile:
 Custodian of client’s SLAs and KPIs.
 Conduct weekly conference calls with Clients to understand their requirements and specifications and
adopt commercial approach to solving problems and developing business processes.
 Monitor Team and Process performance and report results and recommendations to improve Process
Quality to the Sr. Management in Monthly Review Meetings (MRM).
 Compile daily, weekly, monthly Dashboards. Develop comprehensive reporting formats and Operations
MIS reports.
 Manage performance and motivate staff on an individual and team level and mentor and assist Deputy
Managers, Assistant Managers & Team Leads.
 Function as a key point of contact between the company and the Client to contribute for the development
of short and long term Strategic Business Goals.
 Ensuring that capacity and capability are continually planned.
 Encouraging, identifying and developing best practice strategy.
 Liaise with the Training, HR & Technology teams to ensure smooth delivery of Projects
 Schedule & conduct Online Project Demos, Training Sessions with Client(s) and prod. Teams
 Handle escalation mails/issues, if any
Reliance Info streams - Mumbai
Team Coordinator (August 2003 to March 2004)
Job Profile:
 Providing excellent customer service and to solve their inquiries related to Billing and services
provisions.
 First Level Escalation for any Supervisory calls.
 Facilitating Team members to achieve their target and assists them in tackle I-Rated call.
Twin City Trade Comp P Ltd - Hyderabad
Financial Analyst (Jan 2003 ~ Aug 2003)
Job Profile:
 To analyze commodity market in Foreign Exchange and recommend customer’s to make profit on
fluctuation of Commodity Price.
 Assisting client to manage their funds and investing it in profitable and in a secure Trade.
 Evaluate International Trade to take profitable decisions for investment.

4. Mahesh Cooperative Bank - Hyderabad
Customer Care Representative (Jun 2002 ~ Dec 2002)
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Job Profile:
 Providing Information about the services rendered by the bank to the prospective customers.
 Assisting the Customer by providing information required for opening an account and assisting them
with documentation and other requirments.
Professional Developments & Achievements
 PMP Trained
 SIX SIGMA greenbelt Trained.
 Awarded as the “Star of the Quarter” and “Best Retention Manager” across Payor side for Operational
Excellency.
 “Train the Trainer” certification on South African Health Care by the Client.
 “Facilitator Certification” on U.S Health Care by the Client.
 Voted as a best Leader in the Process.
 Special Appriciation from the management for exemplary performance.
Academic Information
 Bachelor of Commerce from Osmania University in 2002.
 PG Diploma in Computer Application.
Personal Information
 Father’s Name Dr. Vilas Rao Selote
 Date of Birth February 8th 1979
 Marital Status Married.
 Languages Known English, Hindi, Marathi, Gujrati and Telugu.
(Kavindra K S)