This document contains Amit Kumar's curriculum vitae. It summarizes his work experience of over 8 years in hospitality and operations roles for various companies. It also lists his academic qualifications which include an MBA from Symbiosis Pune and a commerce graduate degree. The CV highlights Amit's skills and achievements in areas like sales, customer service, inventory management, and team leadership.

1. OBJECTIVE
TECHNICAL PROFILE
WORKING EXPERIENCE
ACADEMIC PROFILE
SUMMARY OF SKILLS AND EXPERIENCE
Key task handled
Curriculum Vitae
AMIT KUMAR
36, Sanchar Vihar, Sec-23
Raj Nagar, Ghaziabad-201002
Mob : 8506044009, 8527084009
Email: amitad84@gmail.com
Challenging role in competitive and having the skill to leave no stones unturned in professional career and to contribute my
best to growth of company by sheer hard work & intelligence..
 About Eight and half years of experience unvaried sections of hospitality industry inclusive of operations with in
the organizational work place (with in Multiplex/ Bank) as well handling the staff working for the organization .
 Ability to support and sustain a positive work environment that fosters team performance with strong
communication and presentation skills.
 CONSISTENCE TRACK RECORD OF ACHIEVING HIGH LEVEL OF SALES AND PROFIT IN EACH ASSIGNMENT.
 Consistent targets achieved in three months in a row in organizations & getting incentive for the full team.
 Ability for create an atmosphere of mutual trust & respect in the team.
Pursuing MBA from Symbiosis, Pune.
Graduate in Commerce from C.C.S. University.
Completed Computer Course from S.M. INSTITUTE OF COMPUTERS, Ghaziabad (U.P.)
 Working with Carnival Cinemas Cinema Ventures Pvt Ltd Rave 3 Mall Kanpur as a Theatre General
Manager since November 2015 to till date.
 Worked with Big Cinemas, Reliance media works Ltd. Ansal Plaza Mall Ghaziabad as a Theatre General
Manager since August 2014 to November 2015.
 Worked with Big Cinemas, Reliance media works Ltd. TGIP Mall Noida as an Assistant Manager -
Operation since January 2012 to August 2014.
 Worked with Big Cinemas, Reliance media works Ltd Aligarh as a Supervisor - Operation since
November 2009 to till January 2012.
 Worked as an Associate (Operations) at Big cinemas pacific Mall Ghaziabad (ADLABS Films ltd) from May
2007 to Oct 2009.
 Worked with ICICI Bank Ltd. under D.S.A. in Account Open Department as a Financial Adviser Since Jan.
05 to April 07.
 Complete responsibility of handling all the operations within the café with due care for customers as well as “team
members”.

2. PERSONAL PROFILE
ACHIEVEMENTS
 Handling conformational and promotional data and reporting directly to the sales team.
 Handling the accounts (sales and company invested) along with smooth operations of work place.
 Insuring deliverables ,commencing from self to all the team members.
 Handling entire cinema operation coordinating with other support department.
 Had been handling KRA’s of Cinema Manager.
 Ensuring achievements of CRM Member’s Enrollment & Repeat Sales. Preparing, compiling & sorting database of
the patrons visiting cinema.
 Generating, Organizing and Maintaining Guest Feed Back Reports, Visitor’s Books Follow –Ups for all stations and
discussing them with Area Manager – Operations for rectifications and performance improvement – through proper
management of guest queries, calls & follow-ups.
 Acquiring Cinema and F&B Feedback from the patrons & trying innovations accordingly.
 Implementing Customer Loyalty Programs / Events time to time as designed by Corporate Office & Regional Office.
 Have in depth knowledge of the product line, price ranges and specifications relating to the product/services offered.
 Delight customers above and beyond the call of duty.
 Have intimate knowledge of the customers needs.
 Have empathy for the customer’s situation.
 Handle customer complaints with self assured confidence even when dealing with unpleasant customers and
situations.
 Be willing to develop a long-term relationship with customers.
 Work in the best interests of both the customer and the company.
 Suggest improvements relating to servicing of customers.
 Maintain highest standards of discipline and office rules (S.O.P.) at all times..
 Be sales focused and innovative in closing deals.
 keep check on inventory levels and coordinate with warehouse/HO for the same.
 control pilferage & shrinkage, team behavior towards customers
 Be willing to work in shifts and be an excellent team coordinator and motivator
 be extremely strong in managing all back office operations
 regular reporting to the Area Manager
.
Father’s Name Shri Upendra chaudhary
Date of Birth 27 Feb. 1984
Sex Male
Marital Status Single
Nationality Indian
Permanent Address 36, Sanchar Vihar, Sec-23, Raj Nagar, Ghaziabad (UP)
Language English & Hindi
Strength Positive Attitude
(AMIT KUMAR)