1. Anuj Kumar
Hno-98, Sec-87, Phase-2, Noida, G.B.Nagar, Uttar Pradesh 201306/Mob-7838747173/Email ID- discover2anuj@gmail.com
Professional Summery
My Aim is to be associated with a progressive organization that will gives me the opportunity to apply my
knowledge & experience in the Customer Service & Training Industries to serve with full efforts with best of
my skills towards the development to the organization. My strengths lie primarily in effective communication,
motivation, Team-Building and Emotional Intelligence. I have proficiency in retail branding, about organized
retail, personality development, data collection, interpretation, analysis, building reports, & forecasting.
Skill
• Wooqer application (Wooqer is a platform designed to drive communication & engagement across
large closed groups (companies, forums etc). People can distribute & track content, aggregate &
analyze data and run simple transactional workflows using Wooqer.
• 6 month Diploma in Desktop Publication (DTP).
Work History
Sr. Executive Trainer in V-Mart Retail Ltd - Gurgaon 12/2014 to Current
• Conducting Wooqer training for stores & Head Office.
• Conducting behavioural training for HO.
• Conduct training programmers (including monthly calendar) for stores.
• Conducting OJT & CRT Training.
• Create training presentation as per required topic.
• Providing sales training to all sales staff including store manager to CSA.
• Conducting Assessment at store level.
• Provide complete product (Apparels & FMCG) training to sales staff as per company guidelines.
• Preparing monthly presentation & Report on various training conducted at store level.
• As per Monthly training schedule provide training on staff motivation, communication skill, customer
service, sales process, selling techniques, cross selling, up selling, achieving target, retail branding,
about organized retail, personality Development, grooming, product presentation & demonstration
skill, retail hygiene etc.
• Guide store managers about Business development and sales promotion activities.
Executive Trainer Denave India Pvt Ltd - Noida 05/2013 to 12/2014
• Conduct training programmers (including monthly calendar) for stores.
• Conducting OJT & CRT Training.
• Create training presentation as per required topic.
• Providing sales training to all sales staff including store manager to CSA.

2. • Conducting Assessment at store level.
• Provide complete product (Apparels & FMCG) training to sales staff as per company guidelines.
• Preparing monthly presentation & Report on various training conducted at store level.
• As per Monthly training schedule provide training on staff motivation, communication skill, customer
service, sales process, selling techniques, cross selling, up selling, achieving target, retail branding,
about organized retail, personality Development, grooming, product presentation & demonstration
skill, retail hygiene etc.
• Guide store managers about Business development and sales promotion activities.
Voice Quality Analyst in Effort BPO – Gurgaon 07/2012 to 05/2013
Project-: Yepme.com (E-Commerce Shopping Portal)
• Providing resolutions to floor concerns and queries.
• Making daily, weekly & monthly basis Quality & Training MIS report.
• Floor walking and mentoring new agents.
• Conducting call calibration.
• Auditing the calls of agents via various applications and analyzing performances in accordance to set
parameters.
• Briefing of the agents on daily basis to keep them updated with the latest updates.
• Assisting management on performance evaluation of the team and providing feedback to the agents for
better performance of the team.
• Adding value add to the process by chalking down processes for the call center and making presenting
it to the management.
• Providing information and feed back to other departments.
Voice Quality Analyst in Eureka Outsourcing Solution Pvt Ltd – Noida 05/2009 to 07/2012
Project-: Project- Godrej, India Mart (B2B), Hello Travel (E-Commerce Travel Deal Portal) & Beg It Today &
Get IT (E-Commerce Shopping Portal)
• Floor walking and mentoring new agents.
• Conducting call calibration.
• Auditing the calls of agents via various applications and analysing performances in accordance to set
parameters.
• Briefing of the agents on daily basis to keep them updated with the latest updates.
• Assisting management on performance evaluation of the team and providing feedback to the agents for
better performance of the team.
• Helped sales and marketing department in promotional activities.
Education
• BBA Sikkim Manipal University

3. • Standard Certificate from U.P. Board.
• 12th Standard Certificate from U.P. Board.
Certification
• Professional Course: Six Sigma White Belt Certified
Personal Information
Name- Anuj Kumar, Father Name- Sh. C.L. Yadav, Date of Birth 10th
April 1990, Marital Status-Single
Language
• English & Hindi
Additional Information
Interest: Reading, Browsing & Traveling.