Beatrice Chepkorir has over 10 years of experience in banking, including her current role as Business Manager at KCB Eldoret West Branch since 2013. She has a Master's in Business Administration and Bachelor of Education in Electrical Engineering. Her responsibilities have included customer relations, loan origination and management, product development, and ensuring targets are met. She aims to obtain a challenging position to utilize her skills and contribute to organizational growth. References are available upon request.

1. CURRICULUM VITAE
CURRENT ADDRESS: P.O BOX 8210 – 30100 ELDORET
PHONE: 0721 201 929
E-MAIL: bchepkorir84@gmail.com
PERSONAL DETAILS_________________________________________________________
Name: Beatrice Chepkorir
Date of Birth 15th
March 1984
ID No: 23281373
Marital Status: Married
Nationality: Kenyan
Languages: Fluent in written and spoken English and Kiswahili
OBJECTIVE____________________________________________________________
To obtain a challenging position in an organization with challenges and opportunities and be able
to put my knowledge, skills and abilities into practice to scale the organization into higher levels
and develop my career.
PROFILE_______________________________________________________________
• I can work in an organization with demanding situations and minimum supervision to
achieve projected goals with excellent results and meet tight deadlines.
• Proactive, organized, committed, hardworking, self-driven and of high integrity
• Excellent interpersonal, negotiation and communication skills
• Fast learner, open minded, creative and can think critically
• Team player
Work and Professional Experience________________________________________
Sept 2013 to date-working as Business Manager- Eldoret West Branch
Responsibilities
• Direct customer interviews, appraisal and pre-qualification of the new mortgage
customers,SME loans, and personal loans.
• Drive sustainable growth through the delivery of innovative and customized ABF and
IPF financial solutions to meet identified customer needs.

2. • Implement the ABF and IPF sector in line with the overall banking strategy so as to
ensure achievement of profitability targets through revenue maximization and prudent
cost management.
• Develop, implement and manage a range of innovative ABF products and structure
solutions so as to meet customer requirements and achieve business objectives.
• Manage Dealers Relationships; ensure adherence to set TAT, compliance of approval
terms and conditions of ABF facilities and follow up of delivery notes to facilitate
payments.
• To build and maintain productive and strategic relations with customers/dealers to drive
the development and delivery of business solutions and revenue growth for the specific
sectors or portfolio.
• Ensure strong cross-selling of existing and new products to existing and new clients; and
in this process, maintain effective liaison with all relevant business units in the bank.
• Champion the delivery of consistent, seamless and trusted customer service to ensure
customer retention and loyalty.
• Ensure timely submission of quality credit proposals in conformity with the credit policy
guidelines and requirements.
• Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL)
and portfolio at risk (PAR) parameters.
• Sales team linkage - Work closely with regional sales teams and branches to ensure sales
support at different marketing activations.
• Recommend approval of appropriate facilities to the Branch Manager..
• Visit customers at their workstations and prepare call reports
• Arrange for meetings with the institutions heads on creation of good will as well as cross-
selling the banks products
• Recruit Biashara club customers and register them for training within or outside the
county.
• Work as a relationship manager by ensuring that the customers are informed about KCB
products and any new products development by attending meetings e.g. education days
etc.
• Issue instructions to valuers to get the real market value of the property

3. • Release of offer letters and follow up on progress of the loan applications on fulfillment
of offer terms until the money is released to the clients
• Enter customer information into the system on time.
• Issue instruction to lawyers on documentation of securities
• Lodgment of security documents
• Prepare branch business development bi-monthly reports and monthly returns on all the
applications received, approved, pending approval, cancelled, declined, approved
pending drawdown and released.
• Ensure all loans are paid well and the ones in arrears are recovered.
• Checks daily reports related to credit.
• Visit customers at their workstations and prepare call reports
• Arrange for meetings with the institutions heads on creation of good will as well as cross-
selling the banks products
May 2011 to August 2013 -working as an Assistant Manager personal banking- Eldoret
Branch
Responsibilities
• KYC of customers and interviewing them as issuing application forms to be filled and
also receiving loan application forms from customers.
• Planning - Development and implementation / execution of marketing plan for Personal
Banking.
• Recommend approval of appropriate facilities to the Branch Manager..
• Visiting customers both potential and existing at least once a month.
• Calculating and advising the customers the correct and accepted amount for original top
up and refinance loans.
• Checking of salary advance documents both in email, hard copies and from customers
before being processed.
• Ensuring that personal loans,staff loans and personal credit cards are scanned before
processing on Credit Quest
• Follow up on email /telephone concerning refinancing of personal loans and subsequent
writing of bankers cheques to be given to customers for disposal to various
Sacco’s/Banks.
• Advising localized repayments of approved check off loans and ensuring that they are
hand delivered to their respective employers.

4. • Advising CAU and Regional Portfolio Manager on take home amounts and stop orders.
• Performing morning drill checks when on duty.
• Data mining customers on Csoft and MG balance list
.
Sept 2007 to April 2011- Join Kenya Commercial Bank as a Customer service consultant
-Eldoret Branch
• Handling inquiries from clients and addressing their issues
• Sampling documents on new applications and ensuring that all documents are submitted
• Interviewing new mortgages and savings clients obtaining account documents on
opening/closing accounts
• Adherence to service standards as per customer experience charter
• Solicit, capture and escalate customer feedback
• Queue management
• Opening/closing Savings and Fixed Deposit accounts
• Appraising and pre-qualifying new mortgage clients
• Authorizing all customer information in the computer database
• Ensure general cleanliness and tidiness of the banking hall.
• Ensure availability of the brochures and other stationery for customers.
May 2006 – August 2006: Rift Valley Training Institute of Science & Technology
Responsibilities
• Teaching Electrical courses and engineering mathematics.
• Developing schemes of work and lesson plans.
• Developing marking schemes for the exams.
• Setting and marking exams
• Curriculum development and dissemination
May – August 2005: Attached to James Finlay (K) Ltd

5. Responsibilities
• Troubleshooting on electrical motors
• Diagnosis of direct online starters and wiring system
• Cables trunking and fitting system
• Electrical accessories i.e MCBs, switches etc
• Diesel generator operation
• Installation/fitting of electrical panel control boards and cabling system
• Telecommunication wiring system
• General tea manufacture process
EDUCATION___________________________________________________________
April 2010 toOct 2012: Catholic University
Master’s in Business Administration (Strategic Management)
2003 – 2007: Moi University
Bachelor of Education Technology (Electrical and electronics option)
Second Class Honors – Upper division
1998- 2001: Cheborge Girls High School
K.C.S.E
1990 – 1997: Kibolgong Primary School
K.C.P.E
PROFESSIONAL COURSES_____________________________________________
• CPS section 2
• Anti-money Laundering
• Personal effectiveness
• Foundation banking
• Effective Customer service
• Risk management
• IT and Security

6. AWARDS AND CERTIFICATES ATTAINED__
• A certificate in credit courses from KCB training school.
• A certificate on Basic foundation course from KCB training school.
• Credit analysis.
• Operational risk Management.
• Certificate in KCB Retail and mortgage products.
COMPUTER SKILLS___________________________________________________
MS Office suite
INTERESTS/HOBBIES___________________________________________________
• Reading ,motivational, financial and literary scripts
• watching sports
REFEREES__________________________________________________________
1. Mrs. Grace AgolaAtieno
Branch Manager-KCB Siaya
P.o Box 9247-30100,Eldoret
Tel: 0721 683 517
2. Mrs. Jennifer Tare
Human Resource and Administration officer
Moi University
P.o Box 3900-30100, Eldoret
Tel:0723 154 400
3. Mr. Raymond K Tuitoek
Service Quality and Compliance Manager
KCB Eldoret Branch
P.O Box 560, Eldoret

7. Tel: 0722 380 926