1. Aruna Malugari is a business professional with over 3 years of experience in banking operations at ICICI Bank. 2. She holds a Post Graduate Diploma in Banking and Finance from Manipal University and a B.Tech in Electronics and Instrumentation Engineering. 3. Her responsibilities included handling customer queries, ensuring KYC and AML compliance, processing transactions, and acquiring and servicing retail customers.

1. M.ARUNA
Mobile No.:9505428861
Email id:aruna.m11@gmail.com
CAREER OBJECTIVE:
Intended to build a career, where my knowledge can be best utilized by the company, which
will help me to explore myself fully and excel.
QUALIFICATIONS:
Course Branch Institution University/Board Year
of
passing
Percentage
%
P G
Diploma
Banking
&Finance
Manipal
Academy
Manipal
University
2012-
2013
7.91(CGPA)
B.Tech
Electronics &
Instrumentation
Engineering
Bhoj Reddy
Engineering
College for
women
Jawaharlal
Nehru
Technological
University
2007-
2011
67.96
Intermediate
M.P.C
Narayana
Junior
College
State Board of
intermediate 2005-
2007
82.70
S.S.C.
-
Oxford
Grammar
school
Board of
Secondary
Education
2004-
2005
81.50
Summary: Business professional with exceptional skills in BANKING OPERATIONS,
KYC, AML compliance, High Risk Data Processing & Finacle Operations. Having 3+ years
of relevant & successful experience in reputed organization ICICI Bank. Would prove my
ability, improve my skills and grow along with the organization.
Current Organization:
1. Organization : ICICI Bank
2. Duration : May 16, 2013 to September 12, 2016.
3. Designation : Deputy Manager 1
4. Role : Customer Service Manager
5. Department : Branch Banking
6. Nature of work: Banking operations

2. Experience in Excel:
1. Handling mapped data of customers in excel and their portfolio.
2. Reporting on growth and degrowth of stalk on daily basis on Excel.
3. Updating dynamic CASA data on Excel time to time and maintain its track.
4. Performing calculations on excel and updating the same in MIS.
5. Sorting Data and filtering as per requirement in excel.
6.Usage of VLOOKUP,PIVOT.
Role and Responsibilities:
Core responsibilities:
1. Handling customer queries, servicing privilege customers, Ensuring KYC and AML
processes and compliance issues.
2. Co-ordinate with cash management team,ensure timely completion of transactions
both internal and external. Ensure transactions are completed within TAT.
3. Ensure quick resolution to customer query.
4. Handle NRI customer queries and process their service requests.
5. Ensure customer requests processed with in TAT.
6. Handling Foreign Exchange services majorly in various currencies.
7. Acquisition and servicing of retail Customers for Forex.
8. Handling Office accounts and expenses.
9. Handling transactions in I-Core 10x, Finacle Customer Relationship Management
(FCRM)
10. Aiming at strategic implementation of financial analysis.
11. Handling Digital transactions, ensuring quick delivery of service.
12. We co-ordinate with concerned Relationship managers of homeloan, credit card,
autoloan etc.., in order to get updated about products and processing of loans as
well.Co-ordinate with officers for document collection and follow up with RM’S for
further processing.
Roles & Responsibilities:
Role:
• Responsibility of handling Banking operations
• Exposure to Client acquisition, Help Desk activities and resolution of customer queries
• Supervise, verify & process non cash transactions like Fund Transfer, RTGS/NEFT &
DD/MCs etc.
• Performing Customer screening for the new to bank commercial banking customer.
• Identifying, developing & implementing new initiatives for the growth of business,
receiving transactions from Bank and monitoring them to enhance.
• Prospecting, identifying & targeting new business segments for incrementing business
• Ensuring ID & VA check for all the new to bank customers in all Lines of business.

3. • Possesses good knowledge of bank policies, global standards and local regulations to
address and identify quality issue.
• Research and validation of customer identification data/evidence using appropriate
internal and external data source.
• Handling the escalations call.
• Ongoing maintenance/refresh of existing customer data.
• Ensuring the work to be done within TAT with 100% accuracy.
• Investment advisor to Privilege Banking customers and one point of contact to them.
• Maintain Portfolio of Managed list of customers.
• Monitoring General Ledger (GL) size of the branch as a whole.
• Profiling of customers, suggesting investments based on profilers.
Typical responsibilities:
1.Learn new process roll outs and train colleagues and interns.
2. Co-ordinate with expertise and employees across India to resolve typical issues of
customers, address them on behalf of customer.
3.Whenever there’s new banking trend evolved, we took time to educate customer about the
same and explained its need to them and create awareness.
We used to conduct awareness campaigns on Saturday in branch so as to create awareness
about new evolution in banking.
4.For process change ,plan for pros and cons and prepare power point projections of the same
and convince superiors.
5. Train interns on ongoing basis and help them to prepare for assessments.
6. Co-ordinate with cash management team,ensure timely completion of transactions both
internal and external. Ensure transactions are completed within TAT
Responsibility:
1. Handling data of customers, maintain track of their profile in excel.
2. Ensuring compliance with regards to Anti Money Laundering (AML Guidelines).
3. Regular Banking process, transactions and maintenance of accounts.
4. Risk minimization and ensure BCSBI process adherence.
5. Ensuring 5S ongoing basis.
6. Finacle operations and analysis of customer data across financial year.
7. Handling and generating reports periodically.
8. Ability to research issues/problems and provide a solution based approach for quick
resolution.

4. Certifications:
IRDA CERTIFIED (Insurance Regulatory & Development Authority).
AMFI CERTIFIED (National Institute Of Security Markets).
Personal Achievements:
• Secured Third position at National level quiz “Digital Design” held at VNR VJIT.
• Received a certificate for presenting a paper on Redtacton in JBIT.
• Received a certificate for presenting a posture on E-Waste in Vasavi College of
Engineering College.
• Received merit award certificate in International Children's Art Competition.
• Received a certificate for winning Kho-Kho in our school sports day celebration.
• Received a certificate for presenting English project in Science exhibition held in our
school.
Technical Skills:
• I-Core10X
• Open office, Calc.
• Fundamentals of C and its programming.
• Fundamentals of JAVA using OOPS concepts.
• Applications: Microsoft office, Power point Microsoft word.
Strength:
• Gregariousness
• Hard working, smart thinking and dedication towards my work.
• Agility to learn new technology/knowledge and apply them into business process.
• Adaptable to change and ambiguity in the work environment.
• Strong knowledge of Excel and PowerPoint
Extra-Curricular Activities: Organization and participation in events of Annual Day
Functions and Seminars.

5. Hobbies:
• Playing shuttle, Swimming, Cooking.
Personal Profile:
Languages known : English, Hindi and Telugu
D.O.B :February 17,1990
Nationality : Indian
Marital Status : Married
Residential Address : Flat 205 Pragathi Apt, Near Macha Bolarum Railway
Station, Secunderabad-500010
ARUNA MALUGARI