John Hong Mensah is a Ghanaian national with over 15 years of experience in banking and finance. He holds a Master's degree in Public Administration and certificates in banking, credit administration, and computer skills. His career includes roles in customer service, business development, credit analysis, and accounts management. He is currently a Credit and Relationship Supervisor at HFC Bank, where he manages customer portfolios and prepares credit proposals.

1. JOHN HONG MENSAH
Personal Details
Marital status : Married
Address : P.O.Box CT 5329 Cantonment, Accra.
Date of birth : 25th
September, 1979.
Place of birth : Legon, Accra.
Nationality : Ghanaian
Languages Spoken : English Twi and Ga
Telephone : 0243140683 / 0242282326
Email : hongmensah@yahoo.com
Personal Profile
• Good communication and analytical skills
• Fast learner
• Capable of adapting to new working conditions
• Good team player
• Able to work under pressure
Education- Institution Year
Common Wealth Executive Masters in Public Administration 2011–to date
CEMPA-KNUST, Kumasi
Association of Chartered Economists (ACCE) 2010–to date
American Academy of Financial Management – Associate Member
National Banking College 2009
Certified Credit Administrator (Micro Small Medium Enterprises (MSMEs)
Chartered Institute of Bankers 2006–to date
ACIB (2 passes)
Economics in Banking (EIB)
Business Communication (BC)
University of Cape Coast 2002 – 2006
Bachelor of Education (PSYCHOLOGY)
Major: Economics
Ghana Stock Exchange 2001
Introduction to Investment
Intell Computer Training School 1998 –1999
Computer Software Application certificate
Achimota Secondary School 1995 – 1997

2. SSCE
Working Experience
HFC BANK
Credit & Relationship Supervisor (Kumasi Magazine Branch) - March 2015 to date…
Duties
• Identify, develop and maintain good customer relationship for the Bank.
• Introducing and developing new businesses to the Bank while maintaining relationship with
existing ones.
• Prepare monthly reports on the performance of managed portfolio.
• Prepare Credit proposals and memos for the Bank’s Credit Committee for consideration and
approval for those customers in need of facilities.
• Manage the branch’s major customers international trade transfers, L/C’s etc.
• Provide a link with importers and exporters such that offshore funds from exporters can support
importers who have advance payments transfers to be done.
• Providing business advisory services to my customers.
• Prepare Monthly Reports of the monthly management performance reviews.
• Ensure that monthly targets given to the branch are met.
• Recover all facilities which have delays in repayments.
• Act as Operations manager for the branch on weekends.
Business Officer (Kumasi Main Branch) - July 2011to Feb 2015
Duties
• Identify, develop and maintain good customer relationship for the Bank.
• Introducing and developing new businesses to the Bank while maintaining relationship with
existing ones.
• Preparing monthly reports on the performance of managed portfolio.
• Preparing Credit proposals and memos for the Bank’s Credit Committee for consideration and
approval for those customers in need facilities.
• Managed the branch major Customers international trade transfers with a monthly average
transfer of USD 1,000,000.
• Providing business advisory services to my customers.
• Prepare Monthly Reports of all the Business Units for the Northern Sector of the Bank.
• Go to court for trial of cases that relate to defaulting customers of the bank.
Major achievements
• Awarded Best Customer Service Officer in the year 2011 and 2013.
• One of the selected few officers nominated by Management to pilot the Business Unit concept in
HFC Bank which has been a success and has since been adopted bank wide.
Customer Service Officer (Kumasi Main Branch) - June 2010 – June 2011
Duties
• Foreign Operations – Prepared documentations on customers foreign transfers for
foreign Operations dept at the branch level.
• Investment Services – Prepared all investment transactions for HFC investment services
dept. i.e. sales and advisory services of trust funds and shares.
• Accounts Opening – Open accounts for customers ensuring all KYC details are
appropriate.

3. • Cheques – Authorize, balance and keep stocks of cheques.
• Money Market Instruments – Prepare treasury bills and fixed deposits roll-overs for customers.
• Standing orders – Prepared standing orders for customers of the bank.
• Prepared monthly reports for the customer service desk
MOBICRANE GHANA– Head office, Airport, Accra - Nov. 2008 – April 2010
Accounts Officer – Tax
Duties
• Responsibly prepared VAT Returns.
• Prepared the local content of the company’s returns to its foreign clients and the government.
BARCLAYS BANK- Atico branch, Accra - Jan.2008 – Jun.2008
Direct Sales Executive
Duties
• Assessed clients through Know Your Customer (KYC) procedure and opened accounts.
• Prepared loan portfolio for the banks clients and their reliability to pay back.
• Introduced as many as possible customers to the bank and also did follow-ups for customer
retention.
VAT SERVICE – Head Office, Accra - Oct.2006 – Nov.2007
Department (Research, Monitoring, Policy and Planning)
National Service personnel - Field officer
Duties
• Monitored clients to ensure their compliance with VAT regulations.
• Monitored and verified Nil Return filers, Upfront Relief on VAT/NHIL, and VRPOs.
• Responsible for performing audits on refunds filed by Foreign missions (Embassy/ consulates and
Diplomatic Missions) in Ghana.
• Competently educated companies on how to process VAT returns.
• Prepare reports on monitored companies for review by head of department , and
make recommendations to the monitoring and evaluation unit and the Local VAT office.
• Act as the focal person liaising between national service personnel and head of department.
Nketia Agric Complex (NAC LTD) – Dzorwulu, Accra - Sept. 2004 – Sept.2006 (part-time)
Export of Pineapples - Mar. 2000 – Aug. 2004 (Full time)
Administrative Manager
Duties
• Track export expenditure to ensure conformity with budgetary allocation.
• Correspond with Trade Partners on foreign markets conditions to ascertain the prevailing market
demand and prices.
• Forecast quarterly exports export schedule based upon on buyer demands and supply.
• Prepare reports on export price and foreign transfer details to the managing director.
• Interact with export Managers with the aim of communicating market demands and trends in
phyto-sanitary requirements of buyers.
• Follow up on refund of VAT for export companies.
• Interact with outgrowers (farmers) upon export problems.

4. Workshop / Training Attended
HFC BANK
Lending to Importers and exporters – National Banking College - Sept, 2013
Money Gram - January, 2011
Ezwich - November, 2010
Basic Banking - October, 2010
VAT SERVICE
Tax Policy Capacity Building Workshop - December 2007
Flat Rate Scheme - March 2007
Enforcement and Debt Management - November 2006
Extracurricular Activities
Financial Secretary - Bible churches of Africa (District Youth Movement) -2006 - 2008
Youth Financial Secretary - Goodnews Bible Church (Tesano) -2006 - 2009
Course representative - University of Cape Coast (Economics Class Level 200) - 2004
House representative - Scripture Union Achimota School (Cadbury House) -1996 to 1997
Hobbies - Reading business books, Magazines, Playing Chess (Pro), Soccer
Computer Skills
Literate in GLOBUS and versatile with Microsoft Word, Excel, Power Point etc.

5. Referees
Mr. Ebenezer Asante
Head, Operations Risk Dept.
HFC Bank
Head Office, Accra
Tel. 0243482822
Mr. Daniel Amihere
Global Market
Standard Chartered Bank, Head Office
High Street, Accra
Tel. 0202220127
Akwasi Peprah-Odoom
Business Manager
HFC Bank
Kumasi Main Branch, Kumasi
Tel. 0244541241

6. Referees
Mr. Ebenezer Asante
Head, Operations Risk Dept.
HFC Bank
Head Office, Accra
Tel. 0243482822
Mr. Daniel Amihere
Global Market
Standard Chartered Bank, Head Office
High Street, Accra
Tel. 0202220127
Akwasi Peprah-Odoom
Business Manager
HFC Bank
Kumasi Main Branch, Kumasi
Tel. 0244541241