1. D.S.V.L.PRASAD # 31, 2nd Cross, 10th Main
Mob: +919731333511 Malleshpalya
Email:Prasad.svl@gmail.com Bangalore – 560075.
Objective
To secure a creative and challenging position with professionally managed group. A position,
which will utilize my practical, theoretical, experience, knowledge and planning skills and
provide opportunity for professional growth
Professional Synopsis
8 Years experience in Banking and Software Testing.
I have worked as a Senior Executive in STANDARD CHARTERED BANK (Scope
International) Bangalore till July 2011.
Worked as Personal Banker-Customer Service & Operations in HDFC Bank LTD, Bangalore
from till March 2014.
Currently working as Functional Consultant in Oracle Financial Services Software Ltd.
Skills
 Excellent verbal and written communication skills
 Computer Proficiency :- Proficient at working with MS Word, Excel, and PowerPoint
Work Experience
(1)
Organisation: Oracle Financial Services Software Ltd. Bangalore
Duration: From March 2014 to till date
Designation: Consultant in Consulting Testing Team
Job Profile:
 Interacting with Development team with regard to Project and discussing and
reviewing the Functional Specifications of the requirement given by client
 Preparation of Test cases, Scenarios taking into consideration its impact on current,
future system/business of the client
 Execution of Test cases in the test environment and reporting of issues, bugs to the
development team
 Interacting with QA team for carrying the audit process of the Testing
 Interacting with Documentation team on preparation and review of user manuals and
training materials
 Rating of the Project and Preparation of test closure documents
 Testing and Utilising automation tools which can reduce the manual testing effort

2. Major Projects Worked:
 Worked as Functional consultant as part of Off shore Development team for the
Credit Agricole Egypt Bank, Egypt. Analysing the issues raised by onsite team
Simulating the issues and raise it to Kernel Universal Banking product of Flex cube
12.0.2 version.
 Worked as Tester Customisation for Bank AUDI Egypt for modules Retail Teller.
 Worked as Tester for Upgrade Project of Shinsei Bank, Japan for modules Core,
CASA and Retail Teller Modules.
 API Testing for Upgrade project of Shinsei Bank, Japan.
 Worked as team member as part of automation of testing by testing and developing
various tools.
(2)
Organisation : HDFC Bank Ltd, Bangalore
Duration : Aug-2011 to March - 2014
Designation : Personal Banker-Customer Service & Operations
Key Responsibilities :
 Taking care of Branch operations
 Responsible for Service Quality Measurements of the Branch
 To be the first point contact with the customer in the branch
 Helping customers for address change, TPT activation, providing cheque Book, Debit
card
 Provide customer service and product information
 Deliverables and welcome kit Custodian
 Provide balance enquiries and Brief transaction query for walk-in customers
 Provide Balance Confirmation Certificates and account statement
 Obtain referrals from walk-in customers for Current account & Saving account and
Demat in-order to enhance the portfolio
 Cross sell of direct banking channels to walk-in customers to deepen relationships
 Helping customers for Account Opening and Investments – Current account & Saving
account/FD/RD/Tax benefit plans/Insurance/Mutual funds
 Doing market research on different investment market and providing investment
options to clients and walk in customers
 Customer acquisition through service to walk in customers, referrals from walk-ins
for Current account & Savings account and Demat accounts
 Deepening of existing Current account & saving account relationships
 Generation of referrals from internal database
 Stop payment of the cheques
 Enhance the value of existing accounts of Current account & saving account
customers

3.  Creation of customer portfolio, Account up-gradation and Retention of accounts
 Portfolio management and managing CRM
 Complaint management – Resolving customer complaints pertaining to the branch
received from various channels within the given TAT
 Dispute resolution and escalation handling
 Updating KYC details of the Customers
 Additional responsibility taken to manage Teller transactions such as handling cash,
cheque, DD and Fund Transfer
 As per the process taken care of semi authorisation of high value transactions of
NEFT and RTGS
(3)
Organisation : Standard Chartered Scope International Pvt Ltd
Duration : Oct -2007 to July -2011
Designation : Sr. Executive- Customer Support and Operations
Key Responsibilities:
 Job handled at this unit are upfront queries which are solved within the given frame of
time and retained the existing customer by giving other offers and I Was actively
involved in generating more revenue to the bank by retaining the customers
 Ensure compliance with the basic tenets of the Mis-selling so that complaints are Mis
selling are nil
 Ensure compliance with Local and Group policy and procedures at all times
 Team member in a team resolving the query regarding Indian Depositary Receipts
 Providing solutions for query regarding the Interest certificate for Tax exemption
under section 80C
 To ensure error free MIS/other data submission as per requirement
 Read, understand and comply with all provisions of the GROUP Code of conduct, &
Bank values
 Have complete knowledge of the customer base in terms of profile, demographics &
psychographics and assets in the Bank and in other places
 Resolving the Repeated Customer Complaints and ensure complaint resolution in
agreed TAT
 Ensure that all members in the unit have high awareness levels on KYC, Anti-money
laundering Policy, Anti bribery & Conflicts of interest
 To make cross sell to customers &generate referrals for liability products to increase
the cross product Holding Ratio
 Build and deepen relationships with existing customers to achieve increase in share of
wallet and revenues
 To increase the channel penetration levels and migrate the customers through various
service options like web bank, Debit card, Phone banking

4.  Central ops related issues/FD renewals/Transfers/Audit Confirmations follow ups
with various departments
 Worked as a team member for E-Registration and E-Statement
 To undertake regular portfolio reviews to understand portfolio growth
 Focus on exploring ways to improve value-added service and ensuring the delivery of
quality service and customer centric processes
 Identify gaps and initiate process improvements
 Identify need based training requirement by conducting regular knowledge awareness
checks
 Ensure process adherence and audit preparedness
 Handling Credit Card queries pertains to the outstanding payment, Billing date,
Payment due date, Financial charges and Card Disputes
 Approvals from credit if required, liaison with customers and completion of high
value transactions on credit Card
 Training the new comers to improve themselves in the process.
Applications Used
 EBBS – Electronic Branch Banking System
 C1S – Customer One Screen
 Finware & Flexcube
 CRM – Customer Relation Management
And
 FTS – Form Tracking System
Rewards and Recognitions
 Received award as best Employee of the month for 2 times. (Awarded for excellence
and consistent in displaying superior performance, initiative and team work)
 Have been awarded with Performance Bonus for maintaining 100% quality in work
 Rated E-Excellent Performer for the year 2010 – 11
 Have submitted many ideas for process improvement same has been implemented as
well
Education
 Post Graduation : Master of Business Management from Kakatiya University in
the year 2005
 Graduation : Bachelor of Commerce from Kakatiya University in the year
2002
 10+2 : Board of Intermediate AP in the year 1999
 SSC : Board of Secondary School of Education AP in the year 1996

5. Personal Profile
Name : D.S.V.L.PRASAD
Father’s Name : Sondu babu
Date of Birth : 10th June,1981.
Gender : Male
Marital Status : Married
Languages Known : English, Hindi,Telugu & Kannada
Permanent Address : H No T2/66C, Gowthampur Colony
Kothagudem,
Khammam-507138.AP
Declaration:
I hereby declare that the information furnished above is true to the best of my
knowledge.
DATE :
PLACE : BANGALORE. ( D.S.V.L.PRASAD)