Enas R. SMADI is seeking an entry-level position utilizing her Bachelor's degree in Business Economics from the University of Jordan and over 5 years of experience in customer service and banking roles at Housing Bank for Trade and Finance. She has a strong academic background, receiving high marks in school, as well as various training certificates in areas such as customer relationship management, research skills, and leadership. Her resume provides contact information, education history, work experience, skills and qualifications for a career in banking or customer service.

1. Enas R. SMADI
Mobile: +962 (78) 88 07 343
Home: 962 (6) 50 56 301
e-mail: smadi.enas@gmail.com
OBJECTIVE Seeking a challenging entry-level position and a promising career opportunity where I can effectively
enhance my professional learning and contribute to an organization’s growth
EDUCATION
July. 2010
The University of Jordan,
BSc Business Economics
GPA: 3.72 (First Rank)
July,. 2006
Sukaina Bent Al-Hussein High School,
Tawjihi Scientific Stream
Grades Average: 87.9%
WORK EXPERIENCE
29th April, 2015- now
DUTIES:
1st July- 28th April, 2015
DUTIES:
Customer Service/ Housing Bank for Trade and Finance
• Deal directly with customers either by telephone, electronically or face to face.
Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service
inquiries.
• Provide pricing and delivery information.
• Perform loans, facilities and credit cards.
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
VIP Customer Service/ Housing Bank for Trade and Finance.
• Deal directly with VIP customers either by telephone, electronically or face to

2. 22nd August 2010-1st July
2013
DUTIES:
face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service
inquiries.
• Provide pricing and delivery information.
• Perform loans, facilities and credit cards.
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
Teller in Housing Bank of Trade and Finance
• Accept retail and/or commercial deposits, loan payments, process checking and savings
account withdrawals.
• Cash checks.
• Maintain an adequate cash drawer at all times; this includes buying and selling currency from
the vault as necessary.
• Balance cash drawer in accordance with Bank procedures and regulations including periodic
batching of cashed checks.
• Process credit card cash advances.
• Assist in ordering, receiving, verifying, and distributing cash.
• Answer customer inquiries and refer customers to the proper service area for issues that cannot
be resolved at the teller line.
• Providing additional products including Cashier’s Checks, Personal Money Orders.
• Maintains the highest level of confidentiality with all information obtained.
• Promotes the bank’s products and services.
• Represent the Bank in a manner that maintains and expands positive relations with all
customers, potential customers and co-workers.
• Perform as a team member in allocating and coordinating the workflow.
• Contribute to the fulfillment of department and company objectives and goals.
• Comply with all department and company policies, procedures and regulations.

3. TRAININGS
3rd – 27nd Jul 2010
TRAINING IN:
3rd – 27nd Jul 2010
TRAINING IN:
GAINED SKILLS:
Optimal Certification
Quality Services and Sales Improvement
Maharat Program (an initiative of Tatweer Project founded by USAID), Business
Development Center, Amman,
Customer Relationship Management (CRM)
The training covered different aspects of CRM such as building healthy relationships with customers,
building loyalty with customers, customer service, after sales service, and the modern technologies used
in CRM.
• General knowledge about CRM
• Time management skills
• Communication skills
• Teamwork skills
• Constructive criticism skills
Mar 2010
Central Bank of Jordan, Amman
TRAINING IN: 3 days training in the Research Department where I was exposed to the below sub-departments:
• Statistical department
• Balance of payments department
• External Sector Department
GAINED SKILLS:
2001-2004
• Gained knowledge about building the balance sheet and the income statements
• Got exposed to some terminologies in public finance and money and banking
• Enhanced my communications skills
Injaz Program, Amman
I was enrolled in Injaz Program for consecutive 4 years during my study at the school where I’ve gained
the below certificates:
• Myself And My Environment
• Economics Around Us
• A Round In The Market
• How To Be A Leader
VOLUNTARY WORK
17 Jul 2010 Participated in organizing and facilitating “I Love Reading” Conference that was held in Hussein
Cultural Center.

4. COMPUTER SKILLS
MS Office and internet browsing, fincore banking system
LANGUAGES
Arabic: Native
English: Very Good
PERSONAL PROFILE
Gender: Female
Marital Status: Single
Nationality: Jordanian
Place & DOB: Jordan, Jan. 17th
1988
REFERENCES Available upon request