On-Demand Available Here: http://bit.ly/2vlZwfW
Your members live in a subscription economy. Many of them pay auto-renewing monthly fees to watch movies (Netflix), listen to music (Spotify), cook dinner (Blue Apron), or enhance their wardrobe (Stitch Fix). Would some of them do the same for association membership? The data says yes.
A monthly auto-renewal payment plan allows a member to join your association for the price of lunch and start receiving benefits immediately. Join us to determine if auto-renewal membership is right for your association. We’ll discuss the benefits, the pitfalls and how to get started and/or optimize your current auto-renewal and monthly installment processes.
Revenue Revamp: 5 Game-Changing Fixes Help Chapters Increase Non-Dues Revenue...Billhighway
As an association exec, you’d love for 2024 to be a year of strong non-dues revenue growth – for you and your chapters. If sponsors, exhibitors, and advertisers believe your chapters can positively impact their bottom lines, chapters will convert more customers with less effort.
But most chapters (and some associations) inadvertently turn off those buyers because of website navigation, collateral, and messaging that leaves prospects confused and unconvinced. How can we help our chapters?
This fun session will outline simple changes that will help chapters to attract and convert sponsors, exhibitors, and advertisers efficiently and effectively including:
- How to quickly create a compelling case to invest money with your association
- Which stats and stories provide the most effective social proof of your value
- What information buyers need at various stages of their buying journey
We're diving into simple, game-changing fixes to help your chapters skyrocket their non-dues revenue. Think attracting sponsors, exhibitors, and advertisers like a pro!
Communication lies at the heart of every successful association, driving growth, engagement, and impact in today’s fast-paced world. For chapters, communicating effectively is paramount to their strength and success. Are you ready to take your chapter communications to new heights?
Is it time to change your chapter structure? According to our Chapter Performance & Benchmarking Report, 1/3 of associations have made substantial chapter structure changes, while 1/3 are considering implementing changes.
We understand that change can be daunting. That’s why we’ll share various approaches, from small incremental adjustments to bold, transformative measures. Join us for an insightful webinar as we explore ways to adapt your chapters to meet the evolving needs of your members!
This webinar is hosted by Billhighway & Mariner Management.
Drive Member Engagement through Revitalized Chapter EventsBillhighway
This document provides suggestions for revitalizing chapter events to drive member engagement through co-creation, collaboration, connections, and content. It recommends getting members involved in event creation, having chapters collaborate on events, building networking into the event design, and making content engaging and an enjoyable learning experience. Specific tactics include asking members for input, setting up focus groups, adding polls, collaborating across chapters, offering interactive table exercises, meetups for specific interests, and exploring new session formats. It also includes examples of short event formats and ways to expand events such as curated playlists, expert clinics, and explorer groups.
6 Habits to Build in Your Components (& for CRPs!)Billhighway
As James Clear states, “You do not rise to the level of your goals. You fall to the level of your systems.” When systems become outdated and ineffective, chapters fall into bad habits that inhibit their growth and endanger their future.
Join us to learn how to coach and support your chapters as they develop better habits. We share strategies to make small, sustainable changes.
Watch the webinar recording here >> https://youtu.be/A2dmqdT2r4U
This webinar is hosted by Billhighway & Mariner Management.
The 5 Most Important Metrics for Your ComponentsBillhighway
Are you ready to make your components more successful this year? Then, join us for this exclusive webinar to help your chapters build better habits and measure five essential metrics. We cover what you should monitor to stay ahead of the game.
11 Ways to Help Chapters Avoid (Or handle) a CrisisBillhighway
Sit back and enjoy this webinar where we decode crises we see (and feel) in chapters. We cover all kinds of troublesome scenarios, from chapter financial mismanagement, fraud, and cybersecurity attacks to AWOL or unprepared chapter officers and everything in between.
Your association’s approach to chapter crisis management and prevention depends entirely on your relationship with your components – in terms of both structure (subsidiary or independent) and your connection. While this webinar assumes chapters are subsidiaries, a situation that brings more risk to National and supposedly provides more control. Even if your components are independent, you (and your chapters) will benefit from this advice. Join us for some tips and best practices to help handle (or hopefully avoid) your next chapter crisis!
Revenue Revamp: 5 Game-Changing Fixes Help Chapters Increase Non-Dues Revenue...Billhighway
As an association exec, you’d love for 2024 to be a year of strong non-dues revenue growth – for you and your chapters. If sponsors, exhibitors, and advertisers believe your chapters can positively impact their bottom lines, chapters will convert more customers with less effort.
But most chapters (and some associations) inadvertently turn off those buyers because of website navigation, collateral, and messaging that leaves prospects confused and unconvinced. How can we help our chapters?
This fun session will outline simple changes that will help chapters to attract and convert sponsors, exhibitors, and advertisers efficiently and effectively including:
- How to quickly create a compelling case to invest money with your association
- Which stats and stories provide the most effective social proof of your value
- What information buyers need at various stages of their buying journey
We're diving into simple, game-changing fixes to help your chapters skyrocket their non-dues revenue. Think attracting sponsors, exhibitors, and advertisers like a pro!
Communication lies at the heart of every successful association, driving growth, engagement, and impact in today’s fast-paced world. For chapters, communicating effectively is paramount to their strength and success. Are you ready to take your chapter communications to new heights?
Is it time to change your chapter structure? According to our Chapter Performance & Benchmarking Report, 1/3 of associations have made substantial chapter structure changes, while 1/3 are considering implementing changes.
We understand that change can be daunting. That’s why we’ll share various approaches, from small incremental adjustments to bold, transformative measures. Join us for an insightful webinar as we explore ways to adapt your chapters to meet the evolving needs of your members!
This webinar is hosted by Billhighway & Mariner Management.
Drive Member Engagement through Revitalized Chapter EventsBillhighway
This document provides suggestions for revitalizing chapter events to drive member engagement through co-creation, collaboration, connections, and content. It recommends getting members involved in event creation, having chapters collaborate on events, building networking into the event design, and making content engaging and an enjoyable learning experience. Specific tactics include asking members for input, setting up focus groups, adding polls, collaborating across chapters, offering interactive table exercises, meetups for specific interests, and exploring new session formats. It also includes examples of short event formats and ways to expand events such as curated playlists, expert clinics, and explorer groups.
6 Habits to Build in Your Components (& for CRPs!)Billhighway
As James Clear states, “You do not rise to the level of your goals. You fall to the level of your systems.” When systems become outdated and ineffective, chapters fall into bad habits that inhibit their growth and endanger their future.
Join us to learn how to coach and support your chapters as they develop better habits. We share strategies to make small, sustainable changes.
Watch the webinar recording here >> https://youtu.be/A2dmqdT2r4U
This webinar is hosted by Billhighway & Mariner Management.
The 5 Most Important Metrics for Your ComponentsBillhighway
Are you ready to make your components more successful this year? Then, join us for this exclusive webinar to help your chapters build better habits and measure five essential metrics. We cover what you should monitor to stay ahead of the game.
11 Ways to Help Chapters Avoid (Or handle) a CrisisBillhighway
Sit back and enjoy this webinar where we decode crises we see (and feel) in chapters. We cover all kinds of troublesome scenarios, from chapter financial mismanagement, fraud, and cybersecurity attacks to AWOL or unprepared chapter officers and everything in between.
Your association’s approach to chapter crisis management and prevention depends entirely on your relationship with your components – in terms of both structure (subsidiary or independent) and your connection. While this webinar assumes chapters are subsidiaries, a situation that brings more risk to National and supposedly provides more control. Even if your components are independent, you (and your chapters) will benefit from this advice. Join us for some tips and best practices to help handle (or hopefully avoid) your next chapter crisis!
20 Things You Can Do For Your Chapters in 2023Billhighway
This document provides 20 things that associations can do to help their chapters and volunteers succeed. It discusses both quick things that can be done now like focusing on outcomes rather than checklists, as well as things that take more time like helping chapters embrace change. It also outlines things that will have a lasting impact, such as rethinking volunteer training programs, and resources that can help get initiatives done like multi-chapter management programs. The document aims to give associations actionable strategies to strengthen their chapter networks and volunteer support.
Can You Hear Me? Effective Practices in Communicating with Chapter LeadersBillhighway
Good old-fashioned communication is one of the best ways to build successful relationships with your chapters. Communication is a two-way street, but not everyone communicates in the same way.
Have you ever been frustrated by the lack of transparency between you and your chapters? Or felt like your communication revolved around administrative asks instead of resources and advice? Maybe it’s time to Mari Kondo your chapter communications.
Peggy Hoffman from Mariner Management — with help from some super communicator CRPs —shares advice and examples on creating effective chapter communication practices.
Speakers:
- Peggy Hoffman, Mariner Management
- Michele Champion, California Association of Marriage and Family Therapists (CAMFT)
- Jennifer Steffan, National Institute of Governmental Purchasing (NIGP)
- Wesley Carr, American Inns of Court
Hosted by Billhighway & Mariner Management.
Idea Swap: Helping Chapters Embrace ChangeBillhighway
We need chapter leaders to make changes. It could be huge like shifting structures, medium like embracing new volunteer models, support services, affiliate agreements, or easy like changing your schedule. Resistance to change is natural. Anytime you introduce a new process or technology, you have to think about change management from the very start. Unfortunately, we underestimate how our leader training can support us in leading that change. This idea swap will explore how we can use our current and future training opportunities to help chapters embrace change.
Hosted by Billhighway & Mariner Management.
The Webinar You Need to Get Your Leaders On Board with New TechBillhighway
When you discover a new tech tool, do you sign right up? Sit back and wait? Shake your head?
More than 130,000 new apps hit mobile platforms every month, and thousands of new startups target us with ads…all promising to be the best tech you’ve ever used. And the subconscious way you approach new tech can greatly impact the way you can leverage today’s biggest advancements.
Join Beth Z, Your Nerdy Best Friend, to discover your Technology Psychology. You’ll take a self-assessment to find out your Technology Psychology Persona to help you understand the benefits and limitations of your approach to new technology. You’ll also see the new tech world from other perspectives so you can understand why it’s so tough to get everyone on the same digital page when it comes to tech solutions.
JOIN BETH Z’S BRAND-NEW PROGRAM TO…
- Identify how you subconsciously approach new technology
- Gain insight into other views of technology to find common ground to be more productive
- Discover techniques that make new technology work better for you, no matter your Technology Psychology
- Leave with new tech tool ideas that you can use right away!
MEET YOUR NEW NERDY BEST FRIEND…
Beth Ziesenis: Author. Speaker. Nerd.
Since her first Motorola RAZR flip phone, Beth has made a verb out of the word “nerd.” She’s here to help you filter through thousands of apps, gadgets, widgets and doodads to find the perfect free and bargain technology tools for work and home. Although the only real trophy she ever won was for making perfect French fries at McDonald’s in high school, Beth Z has been featured on Best Speaker lists by several organizations that write best speaker lists. She has written a whole shelf of books on apps and has spoken to more than 100 thousand audience members just like you. And if you’re puzzling over why she goes by “Beth Z”… it’s because she only finds about three people a year who can pronounce her last name.
Hosted by Billhighway, Mariner Management & Your Nerdy Best Friend
Idea Swap: Ways to Celebrate & Appreciate Our VolunteersBillhighway
Don’t let National Volunteer Week (#NVW) sneak up on you! National Volunteer Week is April 17th through April 23rd. So go ahead and mark your calendars now! It’s an opportunity to shine a light on the people who tirelessly serve our associations. Volunteers represent a large portion of our organizations and keep our chapters thriving, making them critical to our ability to meet member needs and move our missions. We’d be lost without them.
The question is, how do we authentically reward, recognize and support our chapter volunteers? To celebrate, we’ve compiled our favorite ways to show appreciation now or at any time of the year. In reality, we don’t need a month or week designated to thank our volunteers; instead, we should be showing our appreciation all year long. So join us for an idea swap with your CRP peers chocked full of ideas and inspiration to show your volunteers some love.
Hosted by Billhighway & Mariner Management.
Sending CRPs Some Love: Our Best Chapter ResourcesBillhighway
February is the month of love! And you know who we love most? CRPs! CRPs make a difference every day by helping their association and chapters solve the challenges in front of them. But where do CRPs turn for help? Your community of course…and Billhighway & Mariner!
We’re floored by the range of issues that component relations professionals (CRPs) address daily, so we want to help you manage stressful chapter situations and give you strategies to circumvent them.
In this webinar, we:
1. Address challenges that are unique to CRPs, from chapter succession issues to monitoring component performance, and everything in-between
2. Provide different approaches to solving these tough chapter issues
3. Highlight our favorite resources, best practices, and tips & tricks
We have many resources for your moment of need, so let’s use them to look ahead and move the needle in 2022.
This webinar was brought to you by Billhighway & Mariner Management.
Chapter Performance & Benchmarking Unwrapped: Creating a Compelling Chapter S...Billhighway
This document discusses creating compelling chapter stories and benchmarking chapter performance. It provides tools and strategies for chapter leaders to communicate the value and impact of their chapters. This includes identifying strategic goals chapters can support, selecting key performance indicators to measure chapter effectiveness, and crafting different types of stories around chapters, such as highlighting their overall impact, specific initiatives they enable, and smaller successes. The document emphasizes using data and member insights to guide these efforts and shares examples of effective storytelling from other associations.
Chapter Performance & Benchmarking Unwrapped: Using Dashboards to Tell the Ch...Billhighway
This document provides an overview of using dashboards to track chapter performance and benchmarking. It discusses how associations currently have a "data desert" due to fragmented data systems that prevent an accurate view of chapter performance. It also notes a "volunteer desert" where volunteers spend too much time on administrative tasks instead of their mission. The document recommends using a dashboard to move beyond just comparing chapters and instead focus on their collective impact. It provides guidance on setting up a dashboard, including linking it to strategic goals and selecting the right metrics and data sources to measure chapter roles and performance.
Chapter Performance & Benchmarking Unwrapped: How Associations View ChaptersBillhighway
Day 1 Agenda:
- Overview of how associations view chapters from 3-levels: CRP (operations); CEO (strategy); Chapter Leader (volunteer experience on the ground)
- The findings of the 2022 Chapter Performance and Benchmarking Study
- Share how your association can use the data and findings
View the workshop recording: https://youtu.be/Mh3uxdlf3vs
Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers more than ever. CRPs are looking for ways to activate that member engagement at chapters. Around the country, they’re asking:
- Are associations changing how they manage and relate to their chapters?
- What support and services should we give our chapters?
- How should we evaluate our chapters?
- Are chapters still relevant?
Mariner Management and Billhighway conducted the third Chapter Benchmarking Study to explore these questions and more. We went out to CRPs, CEOs, and Chapter Leaders. The data analysis offers a resource for benchmarking, sharing innovations in chapter management, and starting conversations about the future of chapters. Join us as we unveil the 2022 Association Chapter Performance & Benchmarking Report, and more importantly, look at how you can use it to answer your questions and optimize your chapters! #leveragechapters #gotchapters
Virtual Idea Swap: Coaching Chapter Leaders for SuccessBillhighway
What would we do without chapter volunteers? They’re our everything! Year after year, volunteers step up, take on chapter leadership roles, then step aside for the next set of leaders. So how do we ensure our volunteers have what they need to contribute? How can we inspire them?
In this chapter virtual idea swap—Coaching Chapter Leaders for Success—you'll be able to collaborate with your CRP peers on essential coaching skills aimed at attracting and motivating volunteer leaders.
Billhighway: A Solution for Better Chapter Performance Billhighway
Do you ever wonder if there are ways you can help your chapters be more effective? Chapter leaders are typically not association management experts. They’re not financial whizzes, compliance professionals, database managers, technologists, or website administrators. The responsibilities of managing a chapter take many of them far outside their comfort zone and can limit their effectiveness in serving members.
The good news is you and your chapter leaders don’t have to put up with this frustrating situation. The solution is out there, but you might not know about it yet. Everyone’s familiar with AMS, LMS, event registration platforms, and other tools used for chapter management. But do you know that Billhighway unifies all that functionality into one solution that helps to significantly improve chapter performance, increase member retention, and grow revenue? Join us to learn more about how you can dramatically increase the performance of your chapters and why your chapter leaders and Executive Director will love you for it.
We traditionally focus on resources, tools, and insights that help you and your chapters without being a commercial for Billhighway. This webinar is different, so we want to be upfront about it. In times like these, associations need Billhighway more than ever. So we’re breaking with tradition and focusing this webinar on demonstrating how the Billhighway solution can help component-based associations solve the unique challenges of our current times.
Prepping for 2022: Chapter Virtual Idea SwapBillhighway
With 2021 winding down, what’s ahead for chapters? COVID will still be “a thing” and, for some, budgets will still be in flux. We can expect there will be challenges and new opportunities galore. So we put our collective heads together to think positively and proactively about 2022. We offered some tips based on 2021 and collaborated on how to prepare for next year. Participants shared lessons learned, ideas tried and solutions found.
You have a solid base for recruiting and training chapter volunteers that has worked well in the past. Then came the evidence-based research on volunteers challenging our percepts. Followed by the pandemic and increased volunteer burnout. Turns out our training programs need a new approach. What can you do? Let’s do a reboot on chapter volunteer training. Join us for a conversation on how to use volunteer motivations and personas to drive learning and rethink our approach so we can retain volunteers and develop future leaders. Ready to shift your volunteer training to get a better learning experience?
Drive Chapter Behavior with Targeted BenchmarkingBillhighway
Benchmarking (count and compare) can serve many purposes, but the most important purpose is to define what’s most important! Everyone’s likely heard some variation on the business maxim, “you can’t manage what you don’t measure,” but the corollary consequence, “you tend to manage what’s being measured” is often overlooked. Bottom line, if we want our chapters to help us serve the members and move the mission, we need to benchmark those behaviors that help us achieve that end. In other words, let’s count the things that count…and, oh by the way, all the things that count can’t necessarily be counted!
Benchmarking also implies comparison, and here’s the other important purpose. When we measure and make comparisons on those metrics which are truly important, we can then identify our “bright spots” – the high achievers – and replicate those behaviors across the system. Win-win!!
We talk about what we’re benchmarking (or not) and why. While there’s no guarantee, experience suggests that “if you measure it, they will do it,” so let’s be sure we measure the right stuff.
Chapter Events: Deciding on In-Person, Hybrid, or VirtualBillhighway
What’s the outlook for in-person chapter events in 2021 and how do we help chapter leaders decide whether to host an in-person, hybrid, or virtual event?
For nearly a year, CRPs and chapter leaders have focused on virtual. As the vaccine rolls out across the country, the focus is shifting to when chapters can resume in-person meetings (and indeed some already have). But should chapters plan on in-person meetings this year? Can they provide a safe experience? Will members be ready? What about hybrid—the word on everyone’s mind? Is that a viable possibility?
Like you, we had more questions than answers so we tapped one of the brightest minds we know on association and chapter events. Join us as we provide expert advice on how to help chapters make the right event decisions.
Hosted by Billhighway and Mariner Management.
3 Ways to Tap Chapter Relevance in 2021Billhighway
We’re at the beginning of a new year, and opportunity abounds us. We know chapters are more relevant than ever. In many ways, the success in 2020 for components was tied to the fact that they were in a position to pivot more readily. We can harness that agility with the right support and permissions, so how do we tap chapters? Learn three lenses to view chapter relevance through and how to make a case to optimize chapters as part of your overall association success strategy in 2021.
Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...Billhighway
Throughout COVID-19, we’ve seen a lot of associations wrestling with the impact of lower revenue and declining membership. But what if your components could help turn that around for you? In times like these, where many associations are not able to have large in-person conferences, chapters and affiliates can be used to deliver member-value locally in ways that National cannot. By empowering your components, associations can increase member engagement and retention, growing both revenue and membership. In this webinar, we touch on ways you can significantly mobilize your components to better serve members and create a win/win for your members, your chapters, and your association.
We traditionally focus on resources, tools, and insights that help you and your chapters without being a commercial for Billhighway. This webinar is different, so we want to be upfront about it. In times like these, associations need Billhighway more than ever. So we’re breaking with tradition and focusing this webinar on demonstrating how the Billhighway solution can help component-based associations solve the unique challenges of our current times. We wanted to share this detail with you ahead of time and encourage you to invite your executive director, CEO, CFO, and other senior-level leaders to hear a message they won’t want to miss.
Chapter Tech Edition: A Few of Our Favorite Chapter Tools for 2021Billhighway
The shift to virtual has placed an even greater emphasis on the importance of leveraging technology at the local level. In this session, we’ll share specific tools to help maximize chapter performance in this new reality. Peter Houstle & Peggy Hoffman from Mariner Management will be your Tech Emcees and share how CRPs are leveraging these chapter tech tools on the job and why they’re recommending them to their chapter leaders. These tools come straight from other CRPs, so we’re sure they can work for your association too!
Pivoting Your Chapter Leadership Conference to VirtualBillhighway
As the world begins to open back up in the coming months, one question will continue to remain on the minds of many chapter leaders–what now? Can they still count on your association to provide the leadership resources they need to continue to bring community and education to members? The future is still uncertain, but what’s clear is that chapters will need to change how they deliver value to members.
While we figure it all out, there is no doubt that this is an excellent opportunity to introduce your chapter leaders to different forms of virtual education. The best way to learn is through experience. Join in as we explore how to turn your chapter leader training to virtual meetings that create engaging connections in unexpected ways.
Brought to you by 2019 CEX Sponsor, Community Brands!
https://www.communitybrands.com/
Tap Chapters as a Member Engagement ChannelBillhighway
Are you meeting your members where they’re at in their career? Are your chapters? We know depending on the stage of their career, your members have different needs and wants. This virtual workshop is a deep dive into what the data tells us on membership needs, loyalty and behavior. Tapping the data, we'll create a strategy you can share with your chapters to generate engagement and value based on their career stage. In this virtual workshop, we cover ways your chapters can better prepare volunteers to be the face of your association and engage the next big wave of individuals starting their careers or reinventing themselves.
Your One-Stop Shop for Python Success: Top 10 US Python Development Providersakankshawande
Simplify your search for a reliable Python development partner! This list presents the top 10 trusted US providers offering comprehensive Python development services, ensuring your project's success from conception to completion.
Main news related to the CCS TSI 2023 (2023/1695)Jakub Marek
An English 🇬🇧 translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
The original Czech 🇨🇿 version of the presentation can be found here: https://www.slideshare.net/slideshow/hlavni-novinky-souvisejici-s-ccs-tsi-2023-2023-1695/269688092 .
The videorecording (in Czech) from the presentation is available here: https://youtu.be/WzjJWm4IyPk?si=SImb06tuXGb30BEH .
20 Things You Can Do For Your Chapters in 2023Billhighway
This document provides 20 things that associations can do to help their chapters and volunteers succeed. It discusses both quick things that can be done now like focusing on outcomes rather than checklists, as well as things that take more time like helping chapters embrace change. It also outlines things that will have a lasting impact, such as rethinking volunteer training programs, and resources that can help get initiatives done like multi-chapter management programs. The document aims to give associations actionable strategies to strengthen their chapter networks and volunteer support.
Can You Hear Me? Effective Practices in Communicating with Chapter LeadersBillhighway
Good old-fashioned communication is one of the best ways to build successful relationships with your chapters. Communication is a two-way street, but not everyone communicates in the same way.
Have you ever been frustrated by the lack of transparency between you and your chapters? Or felt like your communication revolved around administrative asks instead of resources and advice? Maybe it’s time to Mari Kondo your chapter communications.
Peggy Hoffman from Mariner Management — with help from some super communicator CRPs —shares advice and examples on creating effective chapter communication practices.
Speakers:
- Peggy Hoffman, Mariner Management
- Michele Champion, California Association of Marriage and Family Therapists (CAMFT)
- Jennifer Steffan, National Institute of Governmental Purchasing (NIGP)
- Wesley Carr, American Inns of Court
Hosted by Billhighway & Mariner Management.
Idea Swap: Helping Chapters Embrace ChangeBillhighway
We need chapter leaders to make changes. It could be huge like shifting structures, medium like embracing new volunteer models, support services, affiliate agreements, or easy like changing your schedule. Resistance to change is natural. Anytime you introduce a new process or technology, you have to think about change management from the very start. Unfortunately, we underestimate how our leader training can support us in leading that change. This idea swap will explore how we can use our current and future training opportunities to help chapters embrace change.
Hosted by Billhighway & Mariner Management.
The Webinar You Need to Get Your Leaders On Board with New TechBillhighway
When you discover a new tech tool, do you sign right up? Sit back and wait? Shake your head?
More than 130,000 new apps hit mobile platforms every month, and thousands of new startups target us with ads…all promising to be the best tech you’ve ever used. And the subconscious way you approach new tech can greatly impact the way you can leverage today’s biggest advancements.
Join Beth Z, Your Nerdy Best Friend, to discover your Technology Psychology. You’ll take a self-assessment to find out your Technology Psychology Persona to help you understand the benefits and limitations of your approach to new technology. You’ll also see the new tech world from other perspectives so you can understand why it’s so tough to get everyone on the same digital page when it comes to tech solutions.
JOIN BETH Z’S BRAND-NEW PROGRAM TO…
- Identify how you subconsciously approach new technology
- Gain insight into other views of technology to find common ground to be more productive
- Discover techniques that make new technology work better for you, no matter your Technology Psychology
- Leave with new tech tool ideas that you can use right away!
MEET YOUR NEW NERDY BEST FRIEND…
Beth Ziesenis: Author. Speaker. Nerd.
Since her first Motorola RAZR flip phone, Beth has made a verb out of the word “nerd.” She’s here to help you filter through thousands of apps, gadgets, widgets and doodads to find the perfect free and bargain technology tools for work and home. Although the only real trophy she ever won was for making perfect French fries at McDonald’s in high school, Beth Z has been featured on Best Speaker lists by several organizations that write best speaker lists. She has written a whole shelf of books on apps and has spoken to more than 100 thousand audience members just like you. And if you’re puzzling over why she goes by “Beth Z”… it’s because she only finds about three people a year who can pronounce her last name.
Hosted by Billhighway, Mariner Management & Your Nerdy Best Friend
Idea Swap: Ways to Celebrate & Appreciate Our VolunteersBillhighway
Don’t let National Volunteer Week (#NVW) sneak up on you! National Volunteer Week is April 17th through April 23rd. So go ahead and mark your calendars now! It’s an opportunity to shine a light on the people who tirelessly serve our associations. Volunteers represent a large portion of our organizations and keep our chapters thriving, making them critical to our ability to meet member needs and move our missions. We’d be lost without them.
The question is, how do we authentically reward, recognize and support our chapter volunteers? To celebrate, we’ve compiled our favorite ways to show appreciation now or at any time of the year. In reality, we don’t need a month or week designated to thank our volunteers; instead, we should be showing our appreciation all year long. So join us for an idea swap with your CRP peers chocked full of ideas and inspiration to show your volunteers some love.
Hosted by Billhighway & Mariner Management.
Sending CRPs Some Love: Our Best Chapter ResourcesBillhighway
February is the month of love! And you know who we love most? CRPs! CRPs make a difference every day by helping their association and chapters solve the challenges in front of them. But where do CRPs turn for help? Your community of course…and Billhighway & Mariner!
We’re floored by the range of issues that component relations professionals (CRPs) address daily, so we want to help you manage stressful chapter situations and give you strategies to circumvent them.
In this webinar, we:
1. Address challenges that are unique to CRPs, from chapter succession issues to monitoring component performance, and everything in-between
2. Provide different approaches to solving these tough chapter issues
3. Highlight our favorite resources, best practices, and tips & tricks
We have many resources for your moment of need, so let’s use them to look ahead and move the needle in 2022.
This webinar was brought to you by Billhighway & Mariner Management.
Chapter Performance & Benchmarking Unwrapped: Creating a Compelling Chapter S...Billhighway
This document discusses creating compelling chapter stories and benchmarking chapter performance. It provides tools and strategies for chapter leaders to communicate the value and impact of their chapters. This includes identifying strategic goals chapters can support, selecting key performance indicators to measure chapter effectiveness, and crafting different types of stories around chapters, such as highlighting their overall impact, specific initiatives they enable, and smaller successes. The document emphasizes using data and member insights to guide these efforts and shares examples of effective storytelling from other associations.
Chapter Performance & Benchmarking Unwrapped: Using Dashboards to Tell the Ch...Billhighway
This document provides an overview of using dashboards to track chapter performance and benchmarking. It discusses how associations currently have a "data desert" due to fragmented data systems that prevent an accurate view of chapter performance. It also notes a "volunteer desert" where volunteers spend too much time on administrative tasks instead of their mission. The document recommends using a dashboard to move beyond just comparing chapters and instead focus on their collective impact. It provides guidance on setting up a dashboard, including linking it to strategic goals and selecting the right metrics and data sources to measure chapter roles and performance.
Chapter Performance & Benchmarking Unwrapped: How Associations View ChaptersBillhighway
Day 1 Agenda:
- Overview of how associations view chapters from 3-levels: CRP (operations); CEO (strategy); Chapter Leader (volunteer experience on the ground)
- The findings of the 2022 Chapter Performance and Benchmarking Study
- Share how your association can use the data and findings
View the workshop recording: https://youtu.be/Mh3uxdlf3vs
Members seek face-to-face opportunities to connect, learn, volunteer, and socialize with their peers more than ever. CRPs are looking for ways to activate that member engagement at chapters. Around the country, they’re asking:
- Are associations changing how they manage and relate to their chapters?
- What support and services should we give our chapters?
- How should we evaluate our chapters?
- Are chapters still relevant?
Mariner Management and Billhighway conducted the third Chapter Benchmarking Study to explore these questions and more. We went out to CRPs, CEOs, and Chapter Leaders. The data analysis offers a resource for benchmarking, sharing innovations in chapter management, and starting conversations about the future of chapters. Join us as we unveil the 2022 Association Chapter Performance & Benchmarking Report, and more importantly, look at how you can use it to answer your questions and optimize your chapters! #leveragechapters #gotchapters
Virtual Idea Swap: Coaching Chapter Leaders for SuccessBillhighway
What would we do without chapter volunteers? They’re our everything! Year after year, volunteers step up, take on chapter leadership roles, then step aside for the next set of leaders. So how do we ensure our volunteers have what they need to contribute? How can we inspire them?
In this chapter virtual idea swap—Coaching Chapter Leaders for Success—you'll be able to collaborate with your CRP peers on essential coaching skills aimed at attracting and motivating volunteer leaders.
Billhighway: A Solution for Better Chapter Performance Billhighway
Do you ever wonder if there are ways you can help your chapters be more effective? Chapter leaders are typically not association management experts. They’re not financial whizzes, compliance professionals, database managers, technologists, or website administrators. The responsibilities of managing a chapter take many of them far outside their comfort zone and can limit their effectiveness in serving members.
The good news is you and your chapter leaders don’t have to put up with this frustrating situation. The solution is out there, but you might not know about it yet. Everyone’s familiar with AMS, LMS, event registration platforms, and other tools used for chapter management. But do you know that Billhighway unifies all that functionality into one solution that helps to significantly improve chapter performance, increase member retention, and grow revenue? Join us to learn more about how you can dramatically increase the performance of your chapters and why your chapter leaders and Executive Director will love you for it.
We traditionally focus on resources, tools, and insights that help you and your chapters without being a commercial for Billhighway. This webinar is different, so we want to be upfront about it. In times like these, associations need Billhighway more than ever. So we’re breaking with tradition and focusing this webinar on demonstrating how the Billhighway solution can help component-based associations solve the unique challenges of our current times.
Prepping for 2022: Chapter Virtual Idea SwapBillhighway
With 2021 winding down, what’s ahead for chapters? COVID will still be “a thing” and, for some, budgets will still be in flux. We can expect there will be challenges and new opportunities galore. So we put our collective heads together to think positively and proactively about 2022. We offered some tips based on 2021 and collaborated on how to prepare for next year. Participants shared lessons learned, ideas tried and solutions found.
You have a solid base for recruiting and training chapter volunteers that has worked well in the past. Then came the evidence-based research on volunteers challenging our percepts. Followed by the pandemic and increased volunteer burnout. Turns out our training programs need a new approach. What can you do? Let’s do a reboot on chapter volunteer training. Join us for a conversation on how to use volunteer motivations and personas to drive learning and rethink our approach so we can retain volunteers and develop future leaders. Ready to shift your volunteer training to get a better learning experience?
Drive Chapter Behavior with Targeted BenchmarkingBillhighway
Benchmarking (count and compare) can serve many purposes, but the most important purpose is to define what’s most important! Everyone’s likely heard some variation on the business maxim, “you can’t manage what you don’t measure,” but the corollary consequence, “you tend to manage what’s being measured” is often overlooked. Bottom line, if we want our chapters to help us serve the members and move the mission, we need to benchmark those behaviors that help us achieve that end. In other words, let’s count the things that count…and, oh by the way, all the things that count can’t necessarily be counted!
Benchmarking also implies comparison, and here’s the other important purpose. When we measure and make comparisons on those metrics which are truly important, we can then identify our “bright spots” – the high achievers – and replicate those behaviors across the system. Win-win!!
We talk about what we’re benchmarking (or not) and why. While there’s no guarantee, experience suggests that “if you measure it, they will do it,” so let’s be sure we measure the right stuff.
Chapter Events: Deciding on In-Person, Hybrid, or VirtualBillhighway
What’s the outlook for in-person chapter events in 2021 and how do we help chapter leaders decide whether to host an in-person, hybrid, or virtual event?
For nearly a year, CRPs and chapter leaders have focused on virtual. As the vaccine rolls out across the country, the focus is shifting to when chapters can resume in-person meetings (and indeed some already have). But should chapters plan on in-person meetings this year? Can they provide a safe experience? Will members be ready? What about hybrid—the word on everyone’s mind? Is that a viable possibility?
Like you, we had more questions than answers so we tapped one of the brightest minds we know on association and chapter events. Join us as we provide expert advice on how to help chapters make the right event decisions.
Hosted by Billhighway and Mariner Management.
3 Ways to Tap Chapter Relevance in 2021Billhighway
We’re at the beginning of a new year, and opportunity abounds us. We know chapters are more relevant than ever. In many ways, the success in 2020 for components was tied to the fact that they were in a position to pivot more readily. We can harness that agility with the right support and permissions, so how do we tap chapters? Learn three lenses to view chapter relevance through and how to make a case to optimize chapters as part of your overall association success strategy in 2021.
Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...Billhighway
Throughout COVID-19, we’ve seen a lot of associations wrestling with the impact of lower revenue and declining membership. But what if your components could help turn that around for you? In times like these, where many associations are not able to have large in-person conferences, chapters and affiliates can be used to deliver member-value locally in ways that National cannot. By empowering your components, associations can increase member engagement and retention, growing both revenue and membership. In this webinar, we touch on ways you can significantly mobilize your components to better serve members and create a win/win for your members, your chapters, and your association.
We traditionally focus on resources, tools, and insights that help you and your chapters without being a commercial for Billhighway. This webinar is different, so we want to be upfront about it. In times like these, associations need Billhighway more than ever. So we’re breaking with tradition and focusing this webinar on demonstrating how the Billhighway solution can help component-based associations solve the unique challenges of our current times. We wanted to share this detail with you ahead of time and encourage you to invite your executive director, CEO, CFO, and other senior-level leaders to hear a message they won’t want to miss.
Chapter Tech Edition: A Few of Our Favorite Chapter Tools for 2021Billhighway
The shift to virtual has placed an even greater emphasis on the importance of leveraging technology at the local level. In this session, we’ll share specific tools to help maximize chapter performance in this new reality. Peter Houstle & Peggy Hoffman from Mariner Management will be your Tech Emcees and share how CRPs are leveraging these chapter tech tools on the job and why they’re recommending them to their chapter leaders. These tools come straight from other CRPs, so we’re sure they can work for your association too!
Pivoting Your Chapter Leadership Conference to VirtualBillhighway
As the world begins to open back up in the coming months, one question will continue to remain on the minds of many chapter leaders–what now? Can they still count on your association to provide the leadership resources they need to continue to bring community and education to members? The future is still uncertain, but what’s clear is that chapters will need to change how they deliver value to members.
While we figure it all out, there is no doubt that this is an excellent opportunity to introduce your chapter leaders to different forms of virtual education. The best way to learn is through experience. Join in as we explore how to turn your chapter leader training to virtual meetings that create engaging connections in unexpected ways.
Brought to you by 2019 CEX Sponsor, Community Brands!
https://www.communitybrands.com/
Tap Chapters as a Member Engagement ChannelBillhighway
Are you meeting your members where they’re at in their career? Are your chapters? We know depending on the stage of their career, your members have different needs and wants. This virtual workshop is a deep dive into what the data tells us on membership needs, loyalty and behavior. Tapping the data, we'll create a strategy you can share with your chapters to generate engagement and value based on their career stage. In this virtual workshop, we cover ways your chapters can better prepare volunteers to be the face of your association and engage the next big wave of individuals starting their careers or reinventing themselves.
Your One-Stop Shop for Python Success: Top 10 US Python Development Providersakankshawande
Simplify your search for a reliable Python development partner! This list presents the top 10 trusted US providers offering comprehensive Python development services, ensuring your project's success from conception to completion.
Main news related to the CCS TSI 2023 (2023/1695)Jakub Marek
An English 🇬🇧 translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
The original Czech 🇨🇿 version of the presentation can be found here: https://www.slideshare.net/slideshow/hlavni-novinky-souvisejici-s-ccs-tsi-2023-2023-1695/269688092 .
The videorecording (in Czech) from the presentation is available here: https://youtu.be/WzjJWm4IyPk?si=SImb06tuXGb30BEH .
This presentation provides valuable insights into effective cost-saving techniques on AWS. Learn how to optimize your AWS resources by rightsizing, increasing elasticity, picking the right storage class, and choosing the best pricing model. Additionally, discover essential governance mechanisms to ensure continuous cost efficiency. Whether you are new to AWS or an experienced user, this presentation provides clear and practical tips to help you reduce your cloud costs and get the most out of your budget.
FREE A4 Cyber Security Awareness Posters-Social Engineering part 3Data Hops
Free A4 downloadable and printable Cyber Security, Social Engineering Safety and security Training Posters . Promote security awareness in the home or workplace. Lock them Out From training providers datahops.com
A Comprehensive Guide to DeFi Development Services in 2024Intelisync
DeFi represents a paradigm shift in the financial industry. Instead of relying on traditional, centralized institutions like banks, DeFi leverages blockchain technology to create a decentralized network of financial services. This means that financial transactions can occur directly between parties, without intermediaries, using smart contracts on platforms like Ethereum.
In 2024, we are witnessing an explosion of new DeFi projects and protocols, each pushing the boundaries of what’s possible in finance.
In summary, DeFi in 2024 is not just a trend; it’s a revolution that democratizes finance, enhances security and transparency, and fosters continuous innovation. As we proceed through this presentation, we'll explore the various components and services of DeFi in detail, shedding light on how they are transforming the financial landscape.
At Intelisync, we specialize in providing comprehensive DeFi development services tailored to meet the unique needs of our clients. From smart contract development to dApp creation and security audits, we ensure that your DeFi project is built with innovation, security, and scalability in mind. Trust Intelisync to guide you through the intricate landscape of decentralized finance and unlock the full potential of blockchain technology.
Ready to take your DeFi project to the next level? Partner with Intelisync for expert DeFi development services today!
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/temporal-event-neural-networks-a-more-efficient-alternative-to-the-transformer-a-presentation-from-brainchip/
Chris Jones, Director of Product Management at BrainChip , presents the “Temporal Event Neural Networks: A More Efficient Alternative to the Transformer” tutorial at the May 2024 Embedded Vision Summit.
The expansion of AI services necessitates enhanced computational capabilities on edge devices. Temporal Event Neural Networks (TENNs), developed by BrainChip, represent a novel and highly efficient state-space network. TENNs demonstrate exceptional proficiency in handling multi-dimensional streaming data, facilitating advancements in object detection, action recognition, speech enhancement and language model/sequence generation. Through the utilization of polynomial-based continuous convolutions, TENNs streamline models, expedite training processes and significantly diminish memory requirements, achieving notable reductions of up to 50x in parameters and 5,000x in energy consumption compared to prevailing methodologies like transformers.
Integration with BrainChip’s Akida neuromorphic hardware IP further enhances TENNs’ capabilities, enabling the realization of highly capable, portable and passively cooled edge devices. This presentation delves into the technical innovations underlying TENNs, presents real-world benchmarks, and elucidates how this cutting-edge approach is positioned to revolutionize edge AI across diverse applications.
Best 20 SEO Techniques To Improve Website Visibility In SERPPixlogix Infotech
Boost your website's visibility with proven SEO techniques! Our latest blog dives into essential strategies to enhance your online presence, increase traffic, and rank higher on search engines. From keyword optimization to quality content creation, learn how to make your site stand out in the crowded digital landscape. Discover actionable tips and expert insights to elevate your SEO game.
Introduction of Cybersecurity with OSS at Code Europe 2024Hiroshi SHIBATA
I develop the Ruby programming language, RubyGems, and Bundler, which are package managers for Ruby. Today, I will introduce how to enhance the security of your application using open-source software (OSS) examples from Ruby and RubyGems.
The first topic is CVE (Common Vulnerabilities and Exposures). I have published CVEs many times. But what exactly is a CVE? I'll provide a basic understanding of CVEs and explain how to detect and handle vulnerabilities in OSS.
Next, let's discuss package managers. Package managers play a critical role in the OSS ecosystem. I'll explain how to manage library dependencies in your application.
I'll share insights into how the Ruby and RubyGems core team works to keep our ecosystem safe. By the end of this talk, you'll have a better understanding of how to safeguard your code.
Monitoring and Managing Anomaly Detection on OpenShift.pdfTosin Akinosho
Monitoring and Managing Anomaly Detection on OpenShift
Overview
Dive into the world of anomaly detection on edge devices with our comprehensive hands-on tutorial. This SlideShare presentation will guide you through the entire process, from data collection and model training to edge deployment and real-time monitoring. Perfect for those looking to implement robust anomaly detection systems on resource-constrained IoT/edge devices.
Key Topics Covered
1. Introduction to Anomaly Detection
- Understand the fundamentals of anomaly detection and its importance in identifying unusual behavior or failures in systems.
2. Understanding Edge (IoT)
- Learn about edge computing and IoT, and how they enable real-time data processing and decision-making at the source.
3. What is ArgoCD?
- Discover ArgoCD, a declarative, GitOps continuous delivery tool for Kubernetes, and its role in deploying applications on edge devices.
4. Deployment Using ArgoCD for Edge Devices
- Step-by-step guide on deploying anomaly detection models on edge devices using ArgoCD.
5. Introduction to Apache Kafka and S3
- Explore Apache Kafka for real-time data streaming and Amazon S3 for scalable storage solutions.
6. Viewing Kafka Messages in the Data Lake
- Learn how to view and analyze Kafka messages stored in a data lake for better insights.
7. What is Prometheus?
- Get to know Prometheus, an open-source monitoring and alerting toolkit, and its application in monitoring edge devices.
8. Monitoring Application Metrics with Prometheus
- Detailed instructions on setting up Prometheus to monitor the performance and health of your anomaly detection system.
9. What is Camel K?
- Introduction to Camel K, a lightweight integration framework built on Apache Camel, designed for Kubernetes.
10. Configuring Camel K Integrations for Data Pipelines
- Learn how to configure Camel K for seamless data pipeline integrations in your anomaly detection workflow.
11. What is a Jupyter Notebook?
- Overview of Jupyter Notebooks, an open-source web application for creating and sharing documents with live code, equations, visualizations, and narrative text.
12. Jupyter Notebooks with Code Examples
- Hands-on examples and code snippets in Jupyter Notebooks to help you implement and test anomaly detection models.
Trusted Execution Environment for Decentralized Process MiningLucaBarbaro3
Presentation of the paper "Trusted Execution Environment for Decentralized Process Mining" given during the CAiSE 2024 Conference in Cyprus on June 7, 2024.
Building Production Ready Search Pipelines with Spark and MilvusZilliz
Spark is the widely used ETL tool for processing, indexing and ingesting data to serving stack for search. Milvus is the production-ready open-source vector database. In this talk we will show how to use Spark to process unstructured data to extract vector representations, and push the vectors to Milvus vector database for search serving.
Freshworks Rethinks NoSQL for Rapid Scaling & Cost-EfficiencyScyllaDB
Freshworks creates AI-boosted business software that helps employees work more efficiently and effectively. Managing data across multiple RDBMS and NoSQL databases was already a challenge at their current scale. To prepare for 10X growth, they knew it was time to rethink their database strategy. Learn how they architected a solution that would simplify scaling while keeping costs under control.
HCL Notes and Domino License Cost Reduction in the World of DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
3. “We can work on more valuable
member services than being a
billing administrative association
in which we’re spending all our
time kicking dues notices.”
- Mark Jones, CAE, president of enSYNC Corporation
14. #1 Offer
Members a More
Affordable Plan
• Early career professionals
• Professionals between jobs
• Retired professionals
• Self-employed, freelance &
contract workers
7 Reasons To Love Auto Renewals
15. Objective: Increase recruitment & retention of
younger members
• Self-paying members = most receptive
• Annual new member dues revenue up $200K
• 27% more likely to renew after first year
• Offered the option to all members
7 Reasons To Love Auto Renewals
Example: The American Occupational
Therapy Association
Participant Renewals
15%
Increased Dues Revenue
$350k
16. #2 Eliminate
Barriers to Joining
Decision
• Less restrained with money
• Members join for the price of lunch
• Receive benefits immediately
• Decision to join is easier
• Trial membership without fine print
7 Reasons To Love Auto Renewals
17. Objective: Make decision to join as
easy as possible
• 40% of new members chose this option
• People give more monthly than one-time
• Average one-time online gift = $102, average
monthly gift = $24 ($288 over 12 mo.)
Monthly
$39
7 Reasons To Love Auto Renewals
Example: Air Conditioning
Contractors of America
Annually
$450
VS
18. #3 Make Life Simpler
for Members
• Members can set it & forget it
• No service interruption if forget to pay
• No forms or approval to cut checks
• Send notice in advance – members
can update account
7 Reasons To Love Auto Renewals
19. #4 Give Your
Members Options
• Everyone appreciates options
• Some members rather pay all at once
• Budget-friendly option (no sticker shock)
7 Reasons To Love Auto Renewals
Didn’t renew because
employers wouldn’t
pay/stopped paying26%
20. #5 Free Up
Association
Staff Time
• Less time on renewal emails & calls
• Spend time on mission-critical work
• Account Updater functionality to
handle declined cards
7 Reasons To Love Auto Renewals
21. #6 Eliminate
Unintentional
Non-Renewal
• No invoice lands on wrong desk
• No tracking down new mailing
or email addresses
7 Reasons To Love Auto Renewals
members didn’t
renew because they
simply forgot…19%
22. #7 Enjoy
Predictable
Revenue Stream
• Subscription model = recurring
revenue monthly/yearly
• Steady & predictable flow
7 Reasons To Love Auto Renewals
Improved member
satisfaction &
retention50%
26. Are Auto Renewals Right for Your Association?
Know Who Pays for
Your Members’ Dues
Ask Yourself…
• Industry employment trend?
• % of members paying out of pocket?
• Potential barrier to joining or renewing?
U.S. workforce made
up of freelance35%
27. Are Auto Renewals Right for Your Association?
Know How
Members Prefer to
Pay Dues
Ask Yourself…
• Know members’ comfort level?
• Paying dues by credit card? EFT?
Paper checks?
• Do members pay dues online? Mail?
28. Are Auto Renewals Right for Your Association?
Poll Your Members
to Gauge Interest
Don’t sell your members something
they won’t use…verify interest.
Ask Yourself…
• If employers pay, will this work?
• Will members be reimbursed?
• Do you have technology in place?
30. Listen
Listen to needs
and wants of your
members – make it
easy for them
Key Takeaways
01
Research
Find ways to
reduce staff manual
processes
02
Compliant
Make sure card
data is stored
securely
03
Trust
Properly
communicate any
changes with your
members & what to
expect
04
A monthly auto-renewal payment plan allows a member to join your association for the price of lunch and start receiving benefits immediately. Join us to determine if auto-renewal membership is right for your association. We’ll discuss the benefits, the pitfalls and how to get started and/or optimize your current auto-renewal and monthly installment processes.
These are your competitors. Your members live in a subscription economy. Many of them pay auto-renewing monthly fees to watch movies (Netflix), listen to music (Spotify), cook dinner (Blue Apron), or enhance their wardrobe (Stitch Fix). Would some of them do the same for association membership? The data says yes.
Associations have been consumers of the subscription economy since the rise and adoption of Software as a Service (SaaS) platforms such as association management systems, learning management systems, and other association software. You and your colleagues probably use other subscription-based tools like Dropbox, Office 365, Adobe Creative Cloud, Slack, Asana, or Buffer.
Members already pay for monthly subscription services in their personal and professional lives – why not give them the option to pay for their association membership the same way? Just like memberships in the consumer world, monthly dues payments can be automatically charged to the member’s or employer’s credit card or paid via an electronic funds transfer from a checking account.
If members decide not to renew, they simply notify the association and automatic payments are cancelled. In the meantime, their monthly dues payments are set for auto-renewal – aka “perpetual membership.” It has a nice ring to it, doesn’t it?
The auto-renewal trend is growing in the association community, according to Marketing General Incorporated’s (MGI) 2016 Membership Marketing Benchmarking Report.
29 percent of associations now offer automatic renewal and 41 percent of them offer installment plans as an alternative to annual payments.
And, more members are now choosing the auto-renewal option. EnSYNC’s The State of Perpetual Memberships report says 23 percent of members opt into automatic renewal at associations that offer it.
Keep or get rid of? Or combine ones above into this?
Listen: Survey your members – don’t sell them something they won’t use
Research: Find hacks to save your staff time (account updater, automatic renewal notices, etc)
Build trust
Be pci compliant
Build a business case
The auto-renewal trend is growing in the association community, according to Marketing General Incorporated’s (MGI) 2016 Membership Marketing Benchmarking Report.
29 percent of associations now offer automatic renewal and 41 percent of them offer installment plans as an alternative to annual payments.
And, more members are now choosing the auto-renewal option. EnSYNC’s The State of Perpetual Memberships report says 23 percent of members opt into automatic renewal at associations that offer it.
Members, particularly younger members, benefit from having the option to pay their dues monthly via auto-renewal. But, associations benefit too.
A one-time dues payment of $325 can be a deal-breaker for many, but it’s much easier to manage if you only have to pay $28/month.
The auto-renewal trend is growing in the association community, according to Marketing General Incorporated’s (MGI) 2016 Membership Marketing Benchmarking Report.
29 percent of associations now offer automatic renewal and 41 percent of them offer installment plans as an alternative to annual payments.
And, more members are now choosing the auto-renewal option. EnSYNC’s The State of Perpetual Memberships report says 23 percent of members opt into automatic renewal at associations that offer it.
Example of AMA’s automatic renewal program based on member feedback. Here’s their sign up page.
Make it simple >> https://www.ama.org/membership/Pages/Automatic-Renewal-Program.aspx
Example of AMA’s automatic renewal program based on member feedback. Here’s their sign up page.
Make it simple >> https://www.ama.org/membership/Pages/Automatic-Renewal-Program.aspx
Members, particularly younger members, benefit from having the option to pay their dues monthly via auto-renewal. But, associations benefit too.
A one-time dues payment of $325 can be a deal-breaker for many, but it’s much easier to manage if you only have to pay $28/month.
The initial cost of joining an association can seem like a formidable outlay of funds for many prospects.
A one-time dues payment of $325 can be a deal-breaker for many, but it’s much easier to manage if you only have to pay $28/month.
Here’s who it can benefit the most:
Younger or early career professionals whose dues aren’t subsidized by their employers
Professionals between jobs
Retired professionals
Self-employed, freelance, and contract workers.
Small businesses or start-ups with cash flow challenges.
In 2006, the American Occupational Therapy Association (AOTA) was eager to increase its recruitment and retention of younger members. A survey told them young members considered the cost of dues a key barrier to joining.
AOTA decided to test a monthly membership payment plan with auto-renewal on new members. Self-paying members were the most receptive to this new payment plan. As a result, annual new member dues revenue increased by more than $200K. Yes, you read that right.
When they offered the monthly auto-renewal plan to all members, renewals increased by 15%— a $350K increase in dues revenue and a solution to the slowing renewal response rates (and lower retention) they had been experiencing with younger members. They also learned that new member participants in the auto-renewal plan were 27% more likely to renew after the first year than new members who didn’t choose the monthly payment plan option.
https://www.asaecenter.org/resources/articles/an_plus/2013/october/can-a-monthly-payment-option-work-at-your-association
Results
Self-paying members were the most receptive to this new payment plan. Annual new member dues revenue increased by more than $200K.
Participants were 27% more likely to renew after the first year than new members who didn’t choose the payment-plan option.
Based on the success of the plan, AOTA offered the option to all members.
2. Eliminate a barrier to the purchase (or joining) decision.
We’re less restrained with our money when we spend it in small increments – ask anyone with an iPad full of $1.99 Kindle ebooks (ahem). A monthly auto-renewal payment plan allows a member to join your association for the price of lunch and start receiving benefits immediately. The decision to join is easier to make at the lower monthly price, especially if a member pays dues out of their own pocket. It’s like a trial membership without any fine print.
We’re less restrained with our money when we spend it in small increments
A monthly auto-renewal payment plan allows a member to join your association for the price of lunch and start receiving benefits immediately.
The decision to join is easier to make at the lower monthly price, especially if a member pays dues out of their own pocket.
It’s like a trial membership without any fine print.
When you visit the Air Conditioning Contractors of America’s (ACCA) website, you see their monthly dues rate of $39 splashed all over the place. Compared to the annual rate of $450, a monthly bill for $39 seems like a no-brainer which is probably why 40% of their new members have chosen this option.
“We’re an organization of small-business owners, so for a lot of our members it’s more of a personal money decision than it is a corporate decision. We want to make it as easy as possible for you to make that decision.”
ACCA’s results align with the findings of the 2016 M+R Benchmarks Study: people give more on a monthly basis than they do on a one-time basis. The average one-time online gift is $102, while the average monthly online gift is $24—which comes to $288 over 12 months, a substantial difference.
American School Counselors Association, which offers two auto-renewal options: $12.95 monthly or $129 yearly, charged automatically to the member’s credit card. Stephanie Wicks, director of membership at ASCA, says about 10 percent of its members choose auto-renewal, mostly on the monthly option. For an association whose members typically pay out of pocket, monthly auto-renewal is “a great way just to be able to make it a little more affordable for people,” Wicks says. (Though, if you’re quick with math, you’ll note that $12.95 times 12 months is $155.40; Wicks says the extra cost covers the additional administration to manage the monthly payments.)
The great thing about automatic renewals is members can set it and forget it. They don’t have to worry about a service interruption if they forget to pay. And, they don’t have to complete forms and gather approval signatures to get a check cut every year.
To make sure they have the member’s correct credit card number and expiration date, associations send a notice to members in advance of the renewal (payment) date. Members can log in and update their account information if necessary.
Everyone appreciates having options. Some members rather pay their dues all at once because their employer prefers it that way. However, others appreciate having a more budget-friendly option. In fact, MGI found that 26 percent of the associations participating in their survey said one of the top reasons members didn’t renew is because employers wouldn’t pay or stopped paying the member’s dues. That’s less of a problem when dues payments don’t cause sticker shock.
Association staff love auto-renewal payment plans because they reduce the amount of time spent on the renewal process. You no longer have to spend time developing and sending renewal emails, making renewal calls (or asking members to make those calls), and finding out where invoices ended up and where they need to go to get paid by the member’s employer. The time you used to spend on these tasks can now be spent on more mission-critical work.
Plug account updaterOne time-consuming task for staff is dealing with expired or reissued credit cards. However, that’s less of a problem now as more payment processors are offering an Account Updater function. With your members’ permission, if a card is declined, the payment processor automatically requests a card update from the card networks and receives the most current card information along with authorization of the monthly fee.
19 percent of the association participating in the MGI survey said one of the top reasons members didn’t renew is because they simply forgot to renew. Auto-renewal eliminates that problem.
With auto-renewal, you also don’t have to worry about dues invoices ending up on the wrong desks. And, as long as their credit card still works, you don’t have to worry about members in transition (personal or professional) who forget to provide you with a new mailing or email address.
The business world has taken to the subscription model because it provides recurring revenue each month and a steady predictable revenue flow throughout the year. Best of all, according to the EnSYNC survey, half of the associations offering either automatic renewal or installment plans reported improved member satisfaction and retention. Isn’t that what it’s all about?
Even ideas that are trending in the association community must be backed up by data based on your own member and market research.
How do you know if auto-renewals are a good option for YOUR association, chapters & members?
We’ll dive into the items you need to consider before deciding to offer auto-renewal, and explain how to make a business case for auto-renewal, and prepare to launch your new monthly dues payment plan.
Challenges
“Because there is no obvious spot to reconsider the membership—especially in cases of automated payments—when members reach the point where they are unhappy enough to cancel, they are usually genuinely unhappy,” Baxter writes.
So, if you’re going to ask members to pay you dues on a monthly basis, it would be wise to provide a membership experience that engages them regularly—at least monthly but perhaps weekly or even daily.
This program does require a lot of administrative follow up. Member’s credit cards will expire or be rejected and this requires a personal interaction from the association. This is a real concern. AEA reports that about 20% of the members’ credit cards have expired by the time that the next year’s renewal is due.
Even ideas that are trending in the association community must be backed up by data based on your own member and market research.
How do you know if auto-renewals are a good option for YOUR association, chapters & members?
We’ll dive into the items you need to consider before deciding to offer auto-renewal, and explain how to make a business case for auto-renewal, and prepare to launch your new monthly dues payment plan.
Challenges
“Because there is no obvious spot to reconsider the membership—especially in cases of automated payments—when members reach the point where they are unhappy enough to cancel, they are usually genuinely unhappy,” Baxter writes.
So, if you’re going to ask members to pay you dues on a monthly basis, it would be wise to provide a membership experience that engages them regularly—at least monthly but perhaps weekly or even daily.
This program does require a lot of administrative follow up. Member’s credit cards will expire or be rejected and this requires a personal interaction from the association. This is a real concern. AEA reports that about 20% of the members’ credit cards have expired by the time that the next year’s renewal is due.
Members, particularly younger members, benefit from having the option to pay their dues monthly via auto-renewal. But, associations benefit too.
A one-time dues payment of $325 can be a deal-breaker for many, but it’s much easier to manage if you only have to pay $28/month.
Know who pays for your members’ dues.
Younger or early career professionals who don’t have a professional development budget to spend.
Professionals in between jobs.
Retired professionals.
Small businesses or start-ups with cash flow challenges.
Self-employed, freelance, or contract workers.
Freelancers now make up 35% of the U.S. workforce, the fastest growing segment of the economy. What’s the employment trend in your industry or profession? What percentage of your members pay dues out of their own pocket? Could your annual dues be a barrier to joining or renewing for your members and prospects?
Know how members prefer to pay for dues.
Get a sense of your members’ comfort level for this method of payment. Are they already paying dues by credit card or electronic funds transfers? Or, are they still stuck on the idea of paper checks?
Do members make purchases, register for events, or pay dues online? Or do they still use mail and fax for these transactions? (Hopefully not fax…)
Poll your members to gauge interest.
Don’t try to sell your members something they won’t use. Find out if there’s an interest in this plan.
For those whose employers pay their dues, will this method work? Will their finance department approve? Will members be comfortable using their own credit card, and if so, how will they be reimbursed by their employer?
Do you have the technology in place to make this work? Ask your AMS or CRM vendor if they can support auto-renewal or recurring billing and payment functionality. Make sure you have the appropriate integrations in place too. Don’t forget your chapters in this, if they collect the dues, they’ll have to have access to the technology as well.
Even ideas that are trending in the association community must be backed up by data based on your own member and market research.
How do you know if auto-renewals are a good option for YOUR association, chapters & members?
We’ll dive into the items you need to consider before deciding to offer auto-renewal, and explain how to make a business case for auto-renewal, and prepare to launch your new monthly dues payment plan.
Challenges
“Because there is no obvious spot to reconsider the membership—especially in cases of automated payments—when members reach the point where they are unhappy enough to cancel, they are usually genuinely unhappy,” Baxter writes.
So, if you’re going to ask members to pay you dues on a monthly basis, it would be wise to provide a membership experience that engages them regularly—at least monthly but perhaps weekly or even daily.
This program does require a lot of administrative follow up. Member’s credit cards will expire or be rejected and this requires a personal interaction from the association. This is a real concern. AEA reports that about 20% of the members’ credit cards have expired by the time that the next year’s renewal is due.
Keep or get rid of? Or combine ones above into this?
Listen: Survey your members – don’t sell them something they won’t use
Research: Find hacks to save your staff time (account updater, automatic renewal notices, etc)
Build trust
Be pci compliant
Build a business case
Example of AIIP’s automatic renewal agreement
View more: https://www.aiip.org/Resources/Documents/AIIP_Automatic_Renewal_Agreement.pdf
Promote CEX – Friday, October 13th
Registration Page: https://assncex2017.eventbrite.com
Hosted by Mariner Management & Marketing LLC and Billhighway
The first and only conference just for associations with chapters