Specialized knowledge alone is not enough to guarantee success; communication skills are also vital. According to a survey, the most important skills for career success are oral communication, listening ability, enthusiasm, and written communication skills, while technical competence and work experience are less important. The most successful graduates have a desire to persuade others, an interest in talking and working with people, and an outgoing personality. Effective communication involves a sender, message, encoding, channel, receiver, decoding, feedback, and can be impacted by physical, physiological and psychological noise as well as the physical, social, cultural and chronological context. When communication goes wrong, it is important to diagnose which parts of the communication process contributed to the trouble in order to improve.

1. COMMUNICATING
@ WORK
DAPHNIE S. MONTEVERDE, LPT

2. THE IMPORTANCE OF COMMUNICATION
Specialized knowledge alone isn’t enough to
guarantee success: communication skills are also
vital.

3. RANK/ORDER FACTOR/ SKILLS EVALUATED
1 ORAL (SPEAKING) COMMUNICATION
2 LISTENING ABILITY
3 ENTHUSIASM
4 WRITTEN COMMUNICATION SKILLS
5 TECHNICAL COMPETENCE
6 APPEARANCE
7 POISE
8 WORK EXPERIENCE
9 RESUME
10 SPECIFIC DEGREE HELD
11 GRADE POINT AVERAGE
12 PART-TIME OR SUMMER EMPLOYMENT
13 ACCREDITATION OF PROGRAM
14 LEADERSHIP IN CAMPUS/ COMMUNITY ACTIVITIES
15 PARTICIPATION IN CAMPUS/ COMMUNITY ACTIVITI
16 RECOMMENDATIONS
17 SCHOOL ATTENDED

4. The most successful graduates shared
personality traits that distinguish good
communicators: a desire to persuade, and
interest in talking and working with other
people, and an outgoing, ascendant
personality.

5. THE PROCESS OF
COMMUNICATION
1. SENDER
- person who transmits the message
2. MESSAGE
- is any signal that triggers the response of a receiver
(deliberate or unintentional)
3. ENCODING
-choosing certain words or nonverbal methods to send
and intentional message

6. THE PROCESS OF
COMMUNICATION
4. CHANNEL (MEDIUM)
- method used to deliver a message
5. RECEIVER
- any person who notices and attaches some meaning to a
message
6. DECODING
-attaching meaning to the word or symbols
7. FEEDBACK
-discernable response of a receiver to a sender’s message

7. NOISE
-factors that interfere with the exchange
of messages
1. Physical
2. Physiological
3. Psychological

8. NOISE
1. PHYSICAL NOISE
- external sounds that distracts communicators (e.g. smelly cigar,
overcrowded room, etc.)
2. PHYSIOLOGICAL NOISE
-(e.g. hearing disorders, illnesses and disabilities, etc.)
3. PSYCHOLOGICAL NOICE
- forces within sender or receiver that interfere with understanding
( egotism, defensiveness, hostility, preoccupied, etc.)

9. CONTEXT
Communication is influenced by the context in which it occurs
1. PHYSICAL CONTEXT
-takes place in some settings
Ex.
In the boss’s office
In your work area, with others observing the conversation

10. 2.SOCIAL CONTEXT
– Refers to the nature of the relationship between the
communicators, as well as who is present,.
EX.
You are the same age as your manager, or s/he is fifteen
years older (younger) than you.
You and the manager have gotten along in the past, or you
have had an ongoing personality conflict with the manager.

11. 3. CHRONOLOGICAL CONTEXT
– Refers to the way in which time influences
interaction
EX.
What time of the day is it (first appointment in
the morning or just before quitting)?
Is this the busy season?

12. 4. CULTURAL CONTEXT
– Includes both the organizational and the ethnic
and/or national backgrounds of the persons
communicating
EX.
MEN AND WOMEN
AMERICANS AND JAPANESE

13. INVITATION TO INSIGHT
Think about a situation you have experienced in which communication went
wrong. Diagnose the problem by finding the parts of the communication
process that contributed to the trouble:
1. SENDER:
2. MESSAGE:
3. CHANNEL
4. RECEIVER
5. FEEDBACK
6. NOISE

14. Linn Kastan
“The best advice I can give about communicating is to have
patience. Know at the start that your ideas won't always
be accepted or understood the first time around. Keel
calm, and figure a better way to deliver the message. And
pay special attention to timing. Your idea may get a
response if you barge into someone’s office and demand
a hearing; but if you choose a time and place that makes
the other more receptive, you just may get through.”