Communication operates on two levels - the content message about the topic being discussed, and the relational message about feelings towards one another. Relational messages convey affinity or liking, as well as control and influence. Communication is unavoidable as unintentional messages are always sent, and the effects of communication are irreversible as offhand comments can have lasting impacts. While communication aims to reduce misunderstandings, bad communication can sometimes increase ill feelings. Formal communication networks in organizations use charts to structure who communicates with whom to complete tasks and ensure employees understand performance responsibilities.

1. Communication
Principles
DAPHNIE S. MONTEVERDE, LPT

2. COMMUNICATION IS UNAVOIDABLE
Axiom:
One can’t not communicate.
It is essential to consider the unintentional
messages you send.

3. COMMUNICATION OPERATES ON 2 LEVELS
2 KINDS OF MESSAGES
1. CONTENT MESSAGES
-information about the topic under discussion
2. RELATIONAL MESSAGES
-signals indicating how they feel about one another

4. RELATIONAL MESSAGES
Variety of attitudes:
1. AFFINITY
-the degree to which communicators like the other
person in general or a particular message that is
being sent.
2. CONTROL
-the amount of influence in that situation

5. COMMUNICATION IS IRREVERSIBLE
And offhand comment or a critical remark uttered
in the heat of conflict can haunt you long
afterward.

6. COMMUNICATION IS NOT A PANACEA
Misunderstandings and ill feelings can increase
when people communicate badly.

7. Using
Communication
Networks
DAPHNIE S. MONTEVERDE, LPT

8. Communication Networks
System for structuring who will
communicate with whom

9. Formal Communication Networks
-are systems designed by the management to dictate
who should talk to whom to get a job done
ORGANIZATIONAL CHARTS
- provide a clear guideline of who is responsible of a
given task and which employees are responsible for
other’s performance