This document is a resume for Lucille E. Hood summarizing her qualifications and experience. She has over 15 years of office and administrative experience, including internships in social media management and marketing. She is expected to graduate from Queens University of Charlotte in May 2016 with a Bachelor's degree in Organizational Communication. Hood has strong computer, communication, and customer service skills.

1. Lucille E. Hood
6536 Old Meadow Road
Charlotte, NC 28227
vision32@yahoo.com
www.linkedin.com/in/socialmediavision
Cell: 775-741-4526
Summary of Qualifications
 Expected Graduation date from Queens University of Charlotte: May 2016
 Interning for Social Media Management.
 Five years retail/sales environment experience.
 Eight years office experience and typing 55 WPM
 Knowledge of computer software including Microsoft Word, Excel, Power Point, Outlook, Morningstar, AS400,
Concur, & Timberline / Sage.
 Operate fax, copy, scanner, calculator, cash register, postage machines, & transcription machines.
 Interpersonal Communication and Customer Service Oriented in a variety of settings.
 Enjoy communicating with the public and encouraging/assisting individuals to be their best self.
Experience
Social Media Intern Griffin Home Health Care, Inc. 9/2015-current
Pineville, NC 28134
 Research target market statistics and strategies for customer engagement.
 Consistently post content to social media platforms twice a day.
 Manage posts for Facebook, Twitter, and Instagram.
 Expanding skill set for Social Media platform management within Communications
and Marketing industry.
Administrative Assistant Industrial Piping, Inc. 2/2014-current
Pineville, NC 28134
 Assist with tracking, maintaining, and processing employee personnel files / online files in reference to healthcare
benefits.
 Process employment verifications, background checks, and DMV checks.
 Reconcile healthcare / insurance invoices and track by spreadsheet reports and data entry.
 Assist and back-up with purchase order entries via Timberline / Sage software.
 Assist VP of Administration, CEO, and Marketing Director with small projects on an as needed basis.
Wine Demonstrator / TNT Marketing, Inc. (dba Savor a Sip) 9/2013-current
Sales Charlotte, NC 28262
 Provide product knowledge of wine varietals and samples to promote sales at various venues. Have sold up to 30
bottles in a 3-hour shift. Enjoy this as a part time supplemental position and love meeting new people.
Administrative Assistant / TRC Staffing / Jeld-Wen Windows & Doors 9/2013-1/2014
Receptionist (Temp) Charlotte, NC 28262
 LinkedIn description.

2. Administrative Assistant TRC Staffing / Childress Klein Executive Suites of South Park 6/2013-9/2013
(Company went out of business) Charlotte, NC 28262
 Provide various administrative / reception duties for multiple clients who rent office space & services.
o Businesses Include: CPA, Immigration Attorney, Real Estate Agent, Transportation Industry, and
Psychological Private Practice Offices.
o Assist office clients with postage/mailing, spreadsheets, reports, copies, scans, etc.
 Assist General Office Manager with client billing and line item invoices using Morningstar Software.
 Maintain client account receivable payments, business check registers, and prepare daily deposits.
 Relieve receptionist at switchboard for breaks and lunch and take payments for Doctors.
Sales Associate/Cashier Bath and Body Works 2011-2013
Charlotte, NC 28262
 LinkedIn description.
Loan Document Specialist IV Wells Fargo Home Mortgage 2012-2013
Charlotte, NC 28262
 Process client documentation with accuracy and detail for home refinance loan approvals.
 Maintain deadlines and client confidentiality during document processing until completion of package.
 Explain procedures of the process in detail to clients and address any questions or concerns.
 Review spreadsheets to keep organizational process in order and track production / pipeline.
 Keep hard copy/electronic files up to date and organized to streamline the process for clients.
 Document communication notes on each file for feedback.
Student Information Center Central Piedmont Community College 2008-2011
Representative Charlotte, NC 28204
 LinkedIn description.
Senior Administrative Clerk Lyon County Juvenile Probation 2005-2008
Yerington, NV 89447
 Created and maintained confidential electronic/manual files/folders for legal documents and court appearances.
 Recorded case dispositions, court orders, collected court fees or fines, and recorded amounts collected.
 Communicated with District Attorney, public defenders, clients, employees, and other individuals to answer
questions, disseminate or explain information, take orders, and address complaints.
 Word processing: court reports, correspondence, legal documents, and machine transcription.
 Searched/reviewed files, records, and other documents to obtain information for the court and respond to
requests.
 Maintained appointment calendar for court dates and important meetings.
 Collected employee timesheets and verified accuracy of hours.
 Collected requests/orders for office supplies from 3 satellite offices and the home office.
 Reviewed, date stamped, and distributed mail and interdepartmental communication.
 Processed vendor invoices and submitted to comptroller for payment each week.
 Reconciled and replenished department petty cash fund plus deposits to the bank.
Education
Queens University of Charlotte Charlotte, NC 2011 – Current
Bachelor of Arts: Organizational Communication
Expected Graduation Date: May 2016

3. Central Piedmont Charlotte, NC 2008-2010
Community College Associate of Arts Transfer Degree
Flathead Valley Kalispell, MT 2002-2004
Community College
Office Technology Graduate with Honors:
Associate of Applied Science: Executive / Legal
Secretary
Associate of Applied Science: Word Processing
Accomplishments and Volunteerism
 Inducted into Lamda Pi Eta Honor Society at Queens University of Charlotte for 3/2015
academic achievement.
 Volunteered at various organizations for community service events while attending 2009-2010
Central Piedmont Community College. (Homeless shelters, pet shelters, food banks,
etc.)
 Inducted into the National Honor Society, Phi Theta Kappa, for academic 2010
achievement.
 Awarded “Cashier of the Month”. 2002-2004
- Earned two accuracy badges for daily cash drawer accuracy.
- Earned three merit badges and customer service cards for providing outstanding
customer service.
 FVCC Division Scholarship – Full tuition waiver. 2003
FVCC Academic Scholarship – Full tuition waiver for two consecutive semesters.
 Volunteered as a Gift Shop Clerk for the Central School Museum in Kalispell, MT while 2002
attending Flathead Valley Community College.
 Participated in a twenty-six-member mission team outreach to South Africa. 1997-1998
Team efforts included work with Aids babies, orphanages, street children, building
projects, and street evangelism with music and drama. We encouraged and
assisted one another to make sure these projects were accomplished.
 $1000 Kiwanis Scholarship (Essay) 1995
~ Recommendation letters upon request ~