1. Dorian Saunders
7926 Donet Terrace Drive
Charlotte, NC 28215
(704) 430-5747
dorian.m.saunders@gmail.com
SKILLS:
Teaching, Managing, Tutoring, Training, Counseling, Microsoft Word, Excel, PeopleSoft 8, Oracle, PowerPoint, Publisher, Cool Edit,
Wave Station, Audio Studio Generation 6, DRS 2006, Creative Wave Studio
EDUCATION:
Barber–Scotia College: Concord, NC
Bachelor of Arts May 2000
Major: Mass Communications Minor: Marketing
GPA: 3.1
EXPERIENCE:
Floor Supervisor/Document Specialist
CANON BUSINESS PROCESS SERVICES, INC (for Alston and Bird)
Charlotte, North Carolina April2014 – February 2015
 Review , prioritize and submit print requests frommainframe/mini/server/desktop according to complexity and
urgency. Ensure that the output is quality checked and accurately meets the instructions as submitted.
 Deliver print jobs w ithin established timeframes. Maintain logs of all w orksubmitted and completed using a date-time
stamper) including service logs.
 Responsible for minor maintenance of reproduction equipment by solving paper jams; placing service calls and conduct
routine cleaning.
 Monitor inventory of print supplies, stockpaper and toners for printers.
 Inform clients of estimated completion time, w hen unclear of instructions, when there is a delay in service or w hen a
specific service cannot be provided. Workw ith client to resolve complaint to client’s satisfaction.
 Help to open and close the print center. Assist in keeping the center neat and professionallooking.
 Where high speed, high volume digital publishing printers are used, using printer software, make adjustments to image
quality, create folders and directories for print on demand orders. Reply to specialrequests by client for specialized type
of printing e.g. large paper printing, poster copying, manual/handbook sized printing.
 Perform document scanning
Field Technician
HUSQVARNA
Charlotte, North Carolina March 2014 - April2014
 Test electric saws, mobile law n mow ers, and snow blowers in a w arehouse/outdoorenvironment
 Ensure that products and prototypes are working properly before sold to the public
 Report all malfunctions through proper channels
Shift Lead
SAMARITAN'S PURSE
Charlotte, North Carolina November 2013 - January 2014
 Train volunteers how to processgift shoeboxesforOperation Christmas Child
 Ensure that team members continue to be accessible for allof the needs of our visitors
 Help provide a spiritual experience for the volunteers
 Provide spiritual encouragement
Self Employed
Charlotte, North Carolina May 2011 – Present
 Sell laptop computers and w omen’s accessories
 Liaison for LegalServices and Identify Theft Protection and Restoration
 Offer marketing services forbusinessesand non-profit organizations
 Provide Christian Book Publishing Services
 Supply custommade logos and w ebsitesfor businesses
 Handle embroidery and other merchandising requests

2. Human Resources Coordinator Contractor
TIMEWARNER CABLE
Charlotte, North Carolina September 2011 – March 2012
 Help Employees enroll in their benefits and assisted them through PeopleSoft Self-Service Tool
 Provide support on Claims for Benefits and Benefits appealprocess
 Process FMLA information, New Hire enrollment, and return mail through PeopleSoft and Excel
 Quality Checks for New Hire Dash boarding
 Advise employees on the rules and stipulations of qualified status changes
 Educate employees on the rules regarding all types of Flexible Spending Accounts
 Accounts Receivable for FMLA California Residents
Health Care Specialist/HRContractor
AON/ HEWITT
Charlotte, North Carolina August 2010 – December 2010
 Provided Healthcare Benefits assistance for AT&TEmployees in a call center environment for open enrollment
 Made sure clients filled out Dependent Verification forms properly
 Walked clients through employee benefits w ebsite
 Alerted employees of changes in Medicare
Volunteer Work
Charlotte, North Carolina January 2005 - 2012
 Chaplain at White Oak Manor Nursing Home
 Sunday School Teacher and choir director at Calvary Christian Church
 Conducted Bible Study at Charlotte Mecklenburg County Jail
 Staff Member and mentor for Camp Holy Fire and Camp Holy Fire Academy at Calvary Christian Church
 Program Director for www.Wloveu.com- Internet Gospel Radio Station
InvestmentClient Associate/Retail Specialist
WACHOVIA SECURITIES/WACHOVIA BANK
Charlotte, North Carolina October 2005 – December 2008
 Sold (and assisted clients with) IRA, brokerage, command asset, CD’s, deposit and savings accounts while w orking w ith
Financial Advisors in a call center environment.
 Received referralcredit for the opening of new accounts including Prime Equity Lines and Personal loans
 Gathered information for consumers w ho werevictims of fraudulent activity
 Provided maintenance on clients’ banking profiles
Inbound Call/Sales/Advisor
CONVERGYS
Charlotte, North Carolina June 2004 - October 2005
 Sold promotional cellular packages and upgrades in a call center environment
 Familiarized new customers with their current service levels
 Provided updated routing assistance via GPS/ satellite throughout United States and Canada
 Furnished names, addresses and phone numbers to businesses
 Created hotel and restaurant reservations forvalued customers
Program Director/ Radio Announcer
WGSP 1310 AM
Charlotte, North Carolina August 2002 - May 2004
 Sold air-time and devised marketing and promotional campaigns for local businesses, ministries, and events
 Supervised all on-air personalities at WGSP 1310 AM
 Produced and hosted high octane noonday show “PRAISEBREAK”, featuring live interviews with gospel artists (Shirley
Caesar, Donnie McClurkin , Donald Lawrence, etc.) and other celebrities, hot topics, prizes, giveaways, and the latest in
contemporary and traditional gospel music, and created commercials and intros for broadcasts, and designed music format
and increased the number of listeners
Insurance Agent
ALLSTATEINSURANCE COMPANY
Charlotte, North Carolina September 2000- March 2002
 Sold auto insurance policies for customers throughout US in a call center environment
 Sold auto, home, and health insurance w hile w orking at a local office
 Executed policy changes for active customers
 Handled billing inquiries

3. Night Auditor/GuestServices Representative
FAIRFIELD INN HOTEL May 2000 – September 2000
Charlotte, North Carolina February 2002 – October 2002
 Sold rooms to customers in person or via telephone w hile assuring successfulstay
 Performed nightly audit reports
 Directed guests to tourist sites
INTERESTS:
 Sunday School Teacher
 Television Producer of Religious Program for Television
 Praise and Worship Leader/Soloist
 Outreach Coordinator