1. SUMMARY
HIGHLIGHTS
ACCOMPLISHMENTS
EXPERIENCE
RIKKIA WHITE
18945 Canyon Hill Dr, Trabuco Canyon, CA 92679 | C: 9492016774 | rmacwhite@gmail.com
My objective is to obtain a position in the health care field where my experience and education is a
contributing asset to an organization who rewards commitment and further develops my skills into a
career where my passion for the well being of others will be valued.
Microsoft Office/Excel
Mac & PC Operating Systems
Customer Service
EMR Literate
Increased office organization by developing more efficient filing system
and customer database protocols.
Promoted to Office Administrator after 12 months of employment.
Received a merit raise for strong attention to detail, exemplary customer
service and team-player attitude.
Successfully planned and executed corporate meetings, lunches and
special events for groups of 3-10 employees.
06/2014 to Current Front/Back Office
Digestive Disease Consultants: Gastroenterologist Office － Irvine, CA
Welcome and greet patients and visitors, in person or over the phone.
Answers the phone while maintaining a polite, consistent phone manner
using proper telephone etiquette
Designed electronic file systems and maintained electronic and paper
files.
Cooperated with Medicare, Medicaid and private insurance providers to
resolve billing issues.
Responsible for keeping the reception area clean and organized.
Registers new patients and updates existing patient demographics by
collecting patient detailed patient information including personal and
financial information
Keeps medical office supplies adequately stocked by anticipating
inventory needs, placing orders, and monitoring office equipment
Obtain vital
Protects patient confidentiality by making sure protected health
information is secured by not leaving PHI in plain site and logging off the
computer before leaving it unattended.
Collect co-pays and payments.
Obtains Prior Authorizations for medications
Obtain vitals
01/2013 to 05/2014 CNA
Comper Care, & Rehab, Inc. Home Health & Rehab － Omaha, NE
Provide support and security Perform hygiene care
Provide active range of motion
Obtain vital/ input and output
Transportation Services
Homemaker services.
06/2010 to 08/2012 Office Administrator
Squar, Milner, & Peterson Financial Investment Firm － Newport Beach, CA
Responsible for bookkeeping and invoicing/billing.
Performed confidential file management in Finance department such as
proof reading, accurately updating records and retrieval of reporting
information for executives.

2. EDUCATION
CERTIFICATIONS
ADDITIONAL INFORMATION
SKILLS
Maintained data entry records for database and audit records.
Operated switchboard phone with 6 main lines - Toshiba DKT-3020SD
Phone.
Maintained and reserved the executive conference room calendar.
Dispersed incoming mail to correct recipients throughout the office.
Managed daily office operations and maintenance of equipment.
06/2009 to 06/2010 File Clerk
Squar, Milner, & Peterson Financial Investment Firm － Newport Beach, CA
Designed electronic file systems and maintained electronic and paper
files.
Received and distributed faxes and mail in a timely manner.
Assisted management, including HR with special projects
Archived file data by scanning Laserfische
Maintained data entry records for database and audit records.
Operated switchboard phone with 6 main lines - Toshiba DKT-3020SD
Phone.
August 2015 BS: Sociology
University of Nebraska-Omaha (UNO) － Omaha, NE
2012 Associate of Science
Saddleback College － Mission Viejo, NE
June 2009 High School Diploma
El Toro High School － Lake Forest, CA
Certified Nurses Assistant (CNA) - License #106544
BLS Certified- Expires 11/2015
CPR Certified /First Aid Certified
Youth Leader and Social Media Coordinator for Leadership in Heels
Organization - Current
Treasurer of African American Organization at UNO - 2013-2014
Volunteered at Open Door Mission Organization - 2013-2014
Tutor/Mentor elementary and high school students - 2013-2015
Volunteered with TOPS Soccer - 2006-2008
Bookkeeping
CPR Certified
Data entry
Filing/Scanning
First Aid
Creating Invoices
Excel/Microsoft Office
telephone etiquette