Quality Assurance for Users in Libraries through ISO-9001:2000 Standard
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A presentation by Dr. Harish Chandra, IIT Madras, during National Workshop on Library 2.0: A Global Information Hub, Feb 5-6, 2009 at PRL Ahmedabad
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- 1. Quality Assurance for Users in Libraries & Information Centers through ISO 9001:2000 Standard Dr. Harish Chandra Librarian Indian Institute of Technology Madras www.harishchandra.com
- 20. Quality Management Principles Leadership Customer Focus Continual Improvement Mutually Beneficial Supplier Relationships Involvement of People Factual Approach System Approach Process Approach
- 56. My Involvement in ISO Application