B Scott Jones is a strategy and service professional with over 20 years of experience in account management, customer solutions, marketing, and brand strategy. He has a proven track record of identifying opportunities, focusing on client communication, and delivering superior results. His experience includes managing customer service and national shipping operations at Supreme Lobster and overseeing multiple concurrent projects and account staff as an Account Supervisor at Schawk Retail Marketing. Jones holds a Bachelor of Fine Arts degree and has participated in various leadership and management training programs.
Client-focused account and relationship manager, dedicated to exceeding client expectations and maintaining strong, fruitful working relationships with customers to gain their trust and respect. Skilled at maximizing sales by managing all accounts systematically and logically. Adept at collaborating with internal teams and clients including c-suite executives to develop comprehensive plans that deliver exceptional results.
Client-focused account and relationship manager, dedicated to exceeding client expectations and maintaining strong, fruitful working relationships with customers to gain their trust and respect. Skilled at maximizing sales by managing all accounts systematically and logically. Adept at collaborating with internal teams and clients including c-suite executives to develop comprehensive plans that deliver exceptional results.
Client-focused account and relationship manager, dedicated to exceeding client expectations and maintaining strong, fruitful working relationships with customers to gain their trust and respect. Skilled at maximizing sales by managing all accounts systematically and logically. Adept at collaborating with internal teams and clients including c-suite executives to develop comprehensive plans that deliver exceptional results.
Client-focused account and relationship manager, dedicated to exceeding client expectations and maintaining strong, fruitful working relationships with customers to gain their trust and respect. Skilled at maximizing sales by managing all accounts systematically and logically. Adept at collaborating with internal teams and clients including c-suite executives to develop comprehensive plans that deliver exceptional results.
Client-focused account and relationship manager, dedicated to exceeding client expectations and maintaining strong, fruitful working relationships with customers to gain their trust and respect. Skilled at maximizing sales by managing all accounts systematically and logically. Adept at collaborating with internal teams and clients including c-suite executives to develop comprehensive plans that deliver exceptional results.
Client-focused account and relationship manager, dedicated to exceeding client expectations and maintaining strong, fruitful working relationships with customers to gain their trust and respect. Skilled at maximizing sales by managing all accounts systematically and logically. Adept at collaborating with internal teams and clients including c-suite executives to develop comprehensive plans that deliver exceptional results.
Versatile, experienced sales and business development professional with wide-ranging experience and technical capability for selling value-added wireless solutions and services in complex selling environments. Proven record of accomplishment for enthusiastically and energetically establishing and growing profitable business relationships across diverse market segments.
1. B Scott Jones
329 E Maple Avenue, Villa Park, IL 60181 • i.bscott@me.com • 773.791.2375
Strategy and service veteran with extensive experience meeting and exceeding customer needs. Proven ability
to identify core opportunities based upon research and market acumen, focusing on client communication
and product knowledge. Diligent with details while delivering superior project results. Effective team builder,
considerate of ability, and motivating varied staff to develop skills and knowledge to succeed.
AREAS OF EXPERTISE
Account Management, Customer Solutions, Special Events, Marketing, Brand Strategy
STRENGTHS
Excellent Interpersonal Skills, Organization, Ability to Multitask, Creative Insight, Problem Identification & Resolution
EXPERIENCE
Customer Service, Supreme Lobster, Villa Park, IL; 2012-2015
Operated business’ customer service department for specialty product company including suggestive, add-on
and solution sales, employee relations, and local delivery resolution. Managed national shipping operations.
Supported sales staff to maintain and increase product sales, and develop customer loyalty and knowledge.
• Accurately led daily customer sales, including cash and credit transitions
• Maintained profitable margins while meeting complex and highly sensitive delivery logistics
• Initiated and supported fleet operations to meet customer needs within constraints of highest product quality
and availability
• Created promotional and POS assets to educate and inform customers
Also, Warehouse Operator and Inventory Controller
Account Supervisor, Schawk Retail Marketing, Chicago, IL; 1997-2009
Developed and maintained aggressive growth-oriented client account; managed advance planning and creative
for major US retail and service clients; partnered effectively with other agencies to develop and implement unified
brand strategy, event marketing and advertising objectives; oversaw details of multiple production projects while
developing and implementing marketing communication cadence.
• Managed account staff to oversee simultaneously more than 20 projects, and partnered with production
and creative management to coordinate up to 80 staff
• Initiated and led creative solutions for clients; improved client planning and project efficiency by implementing
an annual marketing cadence including project time lines that was adopted by the client
• Key member in management team responsible for preparing, organizing, and presenting agency work to client
executives through all stages of production
• Streamlined project approval by gaining client confidence and simplifying communications with partners
at appropriate stages
• Increased profit margin on client projects by effectively implementing projects, and by reducing agency rework
using clear communication; estimated, budgeted and invoiced all client projects
• Consistently met or exceeded client requests; presented insightful and unique solutions drawn from current
market data and research
• Maintained client brand integrity using extensive client knowledge, communication, and negotiation
EDUCATION & TRAINING
University of New Mexico, Albuquerque, NM – Bachelor of Fine Arts, Performance
National Seminars, Inc., Chicago, IL – Effective Management & Communication Skills
Leadership Development Seminars, Chicago, IL – Leadership Series for Young Executives
SKILLS
Advanced computer literacy in Mac and PC environments, with proficiency in MS Office Suite,
Adobe CS5 Master Suite and QuarkXPress; certified forklift operator
PERSONAL FULFILLMENT
Community — Windy City Performing Arts, Chicago, IL; Center on Halsted, Chicago, IL
Avocation — Baking; Sewing; Gardening; In-line Skating; Home Improvement
