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Attribution Management Forum 7Myths and Misconceptions Presented by: Adam Goldberg Co-Founder and Chief Innovation Officer ClearSaleing Inc. 1
1) I don’t have an attribution problem
Do I have an attribution problem? Multiple ad sources Big advertising budgets Sales cycles Visits/conversion Self-fulfilling prophecy
2) Last click is the chosen one Hence, Last Click
The birth of last click Came from Web Analytics Trying to solve what customers do on site Not the path they took to get there Only last click was exposed Happenstance
3) No good methods for assigning credit
Perfect or bust “The perfect is the enemy of the good”              -Volaire-
Many methods better than last click Not easy  Not 100% accurate What’s the alternative? Simple models are very effective Even with brand exclusions Last Click Even Exclusions Rules Based Algorithmic
4) There are no good tools
Forrester Wave on Interactive Attribution
Downloads 11 Forrester Wave on Interactive Attribution www.ClearSaleing.com Attribution Management Buyers Guide www.clearsaleing.com/product/accurate-attribution-management/
5) Attribution can be done with web analytics
Graphic design can be done in Word™ Might see path of clicks What about display view-throughs? Email? SEO? Affiliates? Offline conversions? How do you value each step in the path Is it actionable? Time	 Bid Management
6) Attribution can be done in a silo
I have swampland in Florida to sell you Hottest topic in online marketing Checking the box on marketing collateral Ignores everything but search Better than last click
7) Attribution is buying the right mix of media
One side of the attribution coin Partially true Project vs. Operational attribution AKA Media Mix Modeling Very important Everyone should be doing this Not validating what has been done
8) Pulls dollars away from search
Pulls dollars from search to search Not true Client’s search budgets are increasing Reduces value of brand terms Increases value of general terms Values introducer and influencers i.e. Top of the funnel
9) Path Analysis is a waste of time
Interesting vs. Actionable Agree if it takes you hours upon hours to assemble paths Pull in spend data Pull in each step Match conversion Compile path reports Brand as navigation Affiliates as closers Path analysis will change the way you think about marketing
The Purchase PathSource-Level View 22
The Purchase PathAd-Level View 23
The Purchase PathClick Path Details / Product(s) Sold 24
The Purchase PathClick Path Details / Product(s) Sold 25
10) A/B testing is effective for attribution
If time weren’t an issue… Test needs to be longer than avg. sales cycle Tests aren’t cheap How much time do you want to be in test mode? Dozens of tests need to be performed to get to answers that analytics can provide concurrently
A ‘simple’ A/B test 28 Network 1 Network 2 Website 1 Website 2 Creative 1 Creative 2 Sales Cycle = 7 Days Test Cycle = 14 Days What about ad sizes, demographics, psychographics? What if there were more networks, websites, creatives etc?
11) Attribution takes too much time it 29
Attribution saves time Automatically calculate credit according to your attribution rules Same data points just more accurate values Decisions off more accurate data yields better outcomes 30
12) Attribution is a silver bullet 31
People are the silver bullet There are no silver bullets It still takes competent people Elements like bid management can be automated Humans need to set rules 32
Contact ClearSaleing 33 Adam S. Goldberg Chief Innovation Officer P:614.448.2688 x902 E:adam.goldberg@clearsaleing.com www.AttributionManagement.com www.ClearSaleing.com/Blog Follow ClearSaleing: http://twitter.com/ClearSaleing
34

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Attribution Management: Common Myths & Misconceptions

  • 1. Attribution Management Forum 7Myths and Misconceptions Presented by: Adam Goldberg Co-Founder and Chief Innovation Officer ClearSaleing Inc. 1
  • 2. 1) I don’t have an attribution problem
  • 3. Do I have an attribution problem? Multiple ad sources Big advertising budgets Sales cycles Visits/conversion Self-fulfilling prophecy
  • 4. 2) Last click is the chosen one Hence, Last Click
  • 5. The birth of last click Came from Web Analytics Trying to solve what customers do on site Not the path they took to get there Only last click was exposed Happenstance
  • 6. 3) No good methods for assigning credit
  • 7. Perfect or bust “The perfect is the enemy of the good” -Volaire-
  • 8. Many methods better than last click Not easy Not 100% accurate What’s the alternative? Simple models are very effective Even with brand exclusions Last Click Even Exclusions Rules Based Algorithmic
  • 9. 4) There are no good tools
  • 10. Forrester Wave on Interactive Attribution
  • 11. Downloads 11 Forrester Wave on Interactive Attribution www.ClearSaleing.com Attribution Management Buyers Guide www.clearsaleing.com/product/accurate-attribution-management/
  • 12. 5) Attribution can be done with web analytics
  • 13. Graphic design can be done in Word™ Might see path of clicks What about display view-throughs? Email? SEO? Affiliates? Offline conversions? How do you value each step in the path Is it actionable? Time Bid Management
  • 14. 6) Attribution can be done in a silo
  • 15. I have swampland in Florida to sell you Hottest topic in online marketing Checking the box on marketing collateral Ignores everything but search Better than last click
  • 16. 7) Attribution is buying the right mix of media
  • 17. One side of the attribution coin Partially true Project vs. Operational attribution AKA Media Mix Modeling Very important Everyone should be doing this Not validating what has been done
  • 18. 8) Pulls dollars away from search
  • 19. Pulls dollars from search to search Not true Client’s search budgets are increasing Reduces value of brand terms Increases value of general terms Values introducer and influencers i.e. Top of the funnel
  • 20. 9) Path Analysis is a waste of time
  • 21. Interesting vs. Actionable Agree if it takes you hours upon hours to assemble paths Pull in spend data Pull in each step Match conversion Compile path reports Brand as navigation Affiliates as closers Path analysis will change the way you think about marketing
  • 24. The Purchase PathClick Path Details / Product(s) Sold 24
  • 25. The Purchase PathClick Path Details / Product(s) Sold 25
  • 26. 10) A/B testing is effective for attribution
  • 27. If time weren’t an issue… Test needs to be longer than avg. sales cycle Tests aren’t cheap How much time do you want to be in test mode? Dozens of tests need to be performed to get to answers that analytics can provide concurrently
  • 28. A ‘simple’ A/B test 28 Network 1 Network 2 Website 1 Website 2 Creative 1 Creative 2 Sales Cycle = 7 Days Test Cycle = 14 Days What about ad sizes, demographics, psychographics? What if there were more networks, websites, creatives etc?
  • 29. 11) Attribution takes too much time it 29
  • 30. Attribution saves time Automatically calculate credit according to your attribution rules Same data points just more accurate values Decisions off more accurate data yields better outcomes 30
  • 31. 12) Attribution is a silver bullet 31
  • 32. People are the silver bullet There are no silver bullets It still takes competent people Elements like bid management can be automated Humans need to set rules 32
  • 33. Contact ClearSaleing 33 Adam S. Goldberg Chief Innovation Officer P:614.448.2688 x902 E:adam.goldberg@clearsaleing.com www.AttributionManagement.com www.ClearSaleing.com/Blog Follow ClearSaleing: http://twitter.com/ClearSaleing
  • 34. 34

Editor's Notes

  1. Goal: Show the right display ad on the right network on the right sites to the right audience