Mohamed Ibrahim Khedr is an Egyptian national seeking a career opportunity utilizing his sales, operations, and customer service skills. He has a bachelor's degree in human relations from University of Tanta and over 10 years of experience in operations coordination, application support, and customer service roles in Egypt, Dubai, and Kuwait. His professional experiences include roles at White Bird Textiles, Emaratech, and Americana Kuwait Food Company. He has also completed several training courses focusing on customer service, leadership, and telephone skills.
The MBA Project for Annamalai University offers specialized MBA programs to cater to the needs of working professionals to enable them to build managerial skills in specific industry domains and functional areas. (ebrrp2515)
The MBA Project for Annamalai University offers specialized MBA programs to cater to the needs of working professionals to enable them to build managerial skills in specific industry domains and functional areas. (ebrrp2515)
If you are looking for career opportunities in business then the diploma of business and advance diploma of business can be very beneficial for you.So, Hurry Up! Enroll now
INTERNATIONAL SKILL DEVELOPMENT TRAINING INSTITUTIONS
TRAINING & DEVELOPMENT with PLACEMENT SERVICES
Soft Skills Training - 180 Programs
Management Skills Training- 140 Programs
Technical Skills Training- 80 Programs
Employability & Up Skills Training - 120 Programs
International Skills Development Training - 60 Programs
NSDC QP Training - 45 Programs
IT Training Programs – 25
English Language for all levels
Skill Development 350 Programs
Rural Development Programs
Entrepreneur Development Programs
Women Development Programs
Sectors Skill Oriented Training 75 Programs
NSQF / OSQP – 120 Programs
On-Job Training 60 Programs
HR Professional Skills Training 35 Programs
Social Media Networking Programs
SEO /SMO Training Programs
Operations & Administration Job Specific Programs
HSE Professionals Skills 70 Programs
Quality Professional 12 Programs
Compliance Professionals 15 Programs
Train the Trainer Domain Specific 15 Programs
PMP, CCE, LEED, CMA, FIDIC, PgMP, RMP, PSP, SP, CCP, CIC, CPA, CFPS, CSCM, CMQ, CFM, FRM, CPCM, CPHQ, SIX SIGMA
First Aid, Fire Safety, Scaffolding, Rigging & Slinging, Confined Spaces, Construction Safety, Good Manufacturing Practices, Slip - Trip - Fall Protection, Welding Safety, Carpenter & Painter Safety, Work Place Safety, Behavioral Safety, Work @ Heat & Height Safety, Crane Safety, Road Safety, General Health & Safety Environment, Electrical Safety, Mechanical Safety, Chemicals Safety, Food Safety, Logistics Safety, Ware Housing Safety, Safety Culture, Safety Policy, Safety Principles, Safety Consultancy,
any Interested aspirants may contact us
9176733557 / 044-24311557
info@anytraininganywhere.com
www.anytraininganywhere.com
If you are looking for career opportunities in business then the diploma of business and advance diploma of business can be very beneficial for you.So, Hurry Up! Enroll now
INTERNATIONAL SKILL DEVELOPMENT TRAINING INSTITUTIONS
TRAINING & DEVELOPMENT with PLACEMENT SERVICES
Soft Skills Training - 180 Programs
Management Skills Training- 140 Programs
Technical Skills Training- 80 Programs
Employability & Up Skills Training - 120 Programs
International Skills Development Training - 60 Programs
NSDC QP Training - 45 Programs
IT Training Programs – 25
English Language for all levels
Skill Development 350 Programs
Rural Development Programs
Entrepreneur Development Programs
Women Development Programs
Sectors Skill Oriented Training 75 Programs
NSQF / OSQP – 120 Programs
On-Job Training 60 Programs
HR Professional Skills Training 35 Programs
Social Media Networking Programs
SEO /SMO Training Programs
Operations & Administration Job Specific Programs
HSE Professionals Skills 70 Programs
Quality Professional 12 Programs
Compliance Professionals 15 Programs
Train the Trainer Domain Specific 15 Programs
PMP, CCE, LEED, CMA, FIDIC, PgMP, RMP, PSP, SP, CCP, CIC, CPA, CFPS, CSCM, CMQ, CFM, FRM, CPCM, CPHQ, SIX SIGMA
First Aid, Fire Safety, Scaffolding, Rigging & Slinging, Confined Spaces, Construction Safety, Good Manufacturing Practices, Slip - Trip - Fall Protection, Welding Safety, Carpenter & Painter Safety, Work Place Safety, Behavioral Safety, Work @ Heat & Height Safety, Crane Safety, Road Safety, General Health & Safety Environment, Electrical Safety, Mechanical Safety, Chemicals Safety, Food Safety, Logistics Safety, Ware Housing Safety, Safety Culture, Safety Policy, Safety Principles, Safety Consultancy,
any Interested aspirants may contact us
9176733557 / 044-24311557
info@anytraininganywhere.com
www.anytraininganywhere.com
Provenance research : utilizing series VI of the Meyer Schapiro CollectionFarris Wahbeh
Informal run on provenance research using Meyer Schapiro’s exhibition announcements held at Columbia University's Rare Book & Manuscript Library (RBML). A little disclaimer this is not a comprehensive research assignment, but a quick tour on the internet that illustrates how primary sources can serve each other vis-à-vis provenance research.
API as-a-Product with Azure API Management (APIM)Bishoy Demian
Transitions from a single App or a closed system to an open ecosystem that drives innovation and delivers value-add Apps and services for your end-users. Monetise your data with minimal hassle & cost. Reach your end-users on any platform. Enable your IoT strategy with a strong cloud-based API platform.
Using Azure API Management, you can build a modern interactive developer portal for your APIs. Learn about your API usage patterns with analytics. Secure access, and manage subscriptions with quotas and throttling.
Click to edit summaryI can efficiently work under pressure and depend on assigned task with minimum supervision. I am willing to be trained or assigned anywhere and to work on extended hours. Proficiently equipped with knowledge summarized below, any team workers who can deal with people can handle work related challenges and can easily adapt to changes.
1. MOHAMED IBRAHIM KHEDR
TANTA.ALGARBIYHA GOVERNORATE
01009079071
khedr15000@gmail.com
PERSONAL INFORMATION
Nationality: Egyptian
Date of birth: 24.October, 1983
Marital Status: Married with a son
OBJECTIVE
I am looking for a long term career opportunity where I can utilize
my sales, operation and customer service skills and be a valuable
member of a dynamic organization.
EDUCATION
Bachelor degree of arts. Graduated – June 2006
University of Tanta, Egypt
Studies focused in human relations within communities.
PROFESSIONAL EXPERIENCES
WHITE BIRD Textile and Manufacturing –CAIRO;.
Operation coordinator: - June 2015till now.
Arrange a matter to import department and accounts chart.
Handel all issues between operation team and account department
Analyze the textiles length to prepare it for elaboration department
PERSONAL SKILLS
Positive
Driven
Enthusiastic
Fast learner
Attentive
Survive in Under- pressure
Adaptable
Accountable
Responsible
Flexible
honest
Excellent in- Communication- skills
2. Emaratech- Dubai Internet City – Dubai, U.A.E
(NOQODI PAYMENT GATE WAY FOR GOVERNMENTAPPLICATIONS)
Operation support specialist -March 2012till June2015
Giving all support to the immigration office and Dubai land authority
Handel emails and calls from EJARI customers TO transfer amount to
Ejari wallet
Giving all support to the applicants who is using the Noqodi system
Summarizing all the transactions on CRM.
Resolve the technical issues received from the typing centers.
Emaratech- Dubai Internet City – Dubai, U.A.E
(EMIRATES IDENTITY AUTHORITY )
Application Support Executive –- Jan 2011 TO March 2012
Rescheduling appointments and estimates application status receiving
through individual customers email.
Summarizing all the calls on CRM.
Receiving emails to all EIDA offices , the same time updating both of the
mobile numbers, service type codes, doing reactivation, submit the
application after making the corrections on Eform system, forward it,
ready to be process and same goes with the unsolved issues at our
concerning departments.
Liaise professionally and effectively with departments in ensuring that a
rapport building is used to maintain the relationship.
Support customers with all the information about EIDA projects,
applications status, rescheduling appointments and service point's
locations.
Reviewing customers complaints and other cases submitted by the
agents on CRM to resolve the source of conflicts in addition to save the
data which reflects on the main CRM system.
Resolve the technical issues received from the typing centers.
Escalate any potential problems and feedback from customers to the
management team using appropriate methods.
3. AMERICANA KUWAIT FOOD COMPANY
Customer Service Representative at Americana Kuwait Food Co.
2007 – 2011
Deliver world class customer service and build customer satisfaction
and loyalty.
▪ Provide effective and timely resolution of a range of customer
inquiries.
▪ Strive for one-call resolution of customer issues.
▪ Complete ongoing training to stay abreast of product, service and
policy changes.
▪ Strike a positive and cooperative tone with both customers and
coworkers.
▪ Increase the customer experience by giving all support.
TRAINING COURSES:
AMERICANA TRAINING CENTER. Dubai U.A.E
Customer Mania
Product Mania
Cost Management
High Impact Coaching
How to be a leader
Suggest of selling
Training in powerful telephone skills & great customer service
Attitude
EMARATECH CALL CENTER EXCELLENCE TRAINING -2012
Training Institute: Dale Carnegie
Building Customer Relationships
Telephone Skills- Inbound
Resolving Customer Conflicts
Achieving Customer Service Excellence
Emaratech Advanced Agent Skills Inbound – May 2013 (Insights
Training Institute)
INTEREST
Football, reading current updates (NEWS) or other useful books and watching movies
References’ Available upon request.