Live Conversation: Cut your customer interview costs by up to 90%UserTesting
Companies that use Live Conversation for customer interviews are finding out that they can achieve much more—and spend a lot less.
You'll learn:
- How to easily conduct interviews across the nation without ever leaving your office
- Cut your interview costs by up to 90%
- Reduce the time needed to schedule and recruit interviews by as much as 80%
Get more done for less money, and do it faster. In this webinar, Janelle Estes, UserTesting's VP of Solutions Consulting, will take you through the math and share real-world details on how you can calculate the savings for yourself. We’ll also share stories from customers using Live Conversation showing how it’s helping their businesses today, and give you their tips and tricks on how to get the most from the product.
These slides provide an introduction to usability testing. This well-known method in user-centred design is used to improve products, by having participants interact with these products and by measuring their performances and responses.
I presented this topic as a guest lecturer to first-year Psychology students at the University of Twente at February 6th, 2017. Providing examples and best practices from Dutch digital design agency Mirabeau, I explained to them the required steps for the preparation, the moderation, and the analysis of usability tests. Moreover, I highlighted the importance of psychologists’ knowledge, (research) methods and skills for design, which I believe to be invaluable.
What is Lean UX? Come get introduced to the topic of Lean UX and learn the fundamentals of this approach, and how it is revolutionizing the field of UX with UserTesting. Discover how constant iterating through cycles and learning from each cycle can create products which can overcome business challenges and meet customer needs, while saving big bucks, resources, and time.
We will cover the basic principles of Lean UX, and how UserTesting fits into this model of research.
A brief description of why and how to use eye tracking in usability studies. Pros and cons, what to consider when designing the study, analysing the data, and writing a report
Live Conversation: Cut your customer interview costs by up to 90%UserTesting
Companies that use Live Conversation for customer interviews are finding out that they can achieve much more—and spend a lot less.
You'll learn:
- How to easily conduct interviews across the nation without ever leaving your office
- Cut your interview costs by up to 90%
- Reduce the time needed to schedule and recruit interviews by as much as 80%
Get more done for less money, and do it faster. In this webinar, Janelle Estes, UserTesting's VP of Solutions Consulting, will take you through the math and share real-world details on how you can calculate the savings for yourself. We’ll also share stories from customers using Live Conversation showing how it’s helping their businesses today, and give you their tips and tricks on how to get the most from the product.
These slides provide an introduction to usability testing. This well-known method in user-centred design is used to improve products, by having participants interact with these products and by measuring their performances and responses.
I presented this topic as a guest lecturer to first-year Psychology students at the University of Twente at February 6th, 2017. Providing examples and best practices from Dutch digital design agency Mirabeau, I explained to them the required steps for the preparation, the moderation, and the analysis of usability tests. Moreover, I highlighted the importance of psychologists’ knowledge, (research) methods and skills for design, which I believe to be invaluable.
What is Lean UX? Come get introduced to the topic of Lean UX and learn the fundamentals of this approach, and how it is revolutionizing the field of UX with UserTesting. Discover how constant iterating through cycles and learning from each cycle can create products which can overcome business challenges and meet customer needs, while saving big bucks, resources, and time.
We will cover the basic principles of Lean UX, and how UserTesting fits into this model of research.
A brief description of why and how to use eye tracking in usability studies. Pros and cons, what to consider when designing the study, analysing the data, and writing a report
Day 2 slides from a two-day workshop on UX Foundations by Meg Kurdziolek and Karen Tang. Day 2 covered research methods that can be used throughout the design process to evaluate and validate design.
Democratising UX: how to spread user research education and insights throughout your organisation
With demand for UX insights within organisations outstripping the capacity of UX teams to deliver research, there is a growing need for greater UX knowledge and capability across different functions within businesses. But how do you spread user research beyond the walls of your UX research team? What is the value of everyone having access to UX insights—or having the ability to run research themselves?
On 26th March, we gathered a range of speakers to share their successes, challenges and expert advice around democratising UX. Learn from a variety of different perspectives on the topic, and have the opportunity to share your own experiences with the community.
Lee Duddell educates the audience on 'Common Mistakes Rookies Make When Testing (and How to Overcome Them)’.
Już sam tytuł ma wydźwięk mocno kontrowersyjny. Jak to zapomnieć o jakości, zwłaszcza na konferencji poświęconej zapewnianiu jakości i testowaniu?
Nie ukrywam, że moim celem jest wywołanie kontrowersji. Chciałbym rozpocząć dyskusję o znajdowaniu balansu pomiędzy prewencją, testowaniem a głodem podjęcia ryzyka przy wypuszczaniu niepewnych zmian w świecie ciągłego dostarczania, wdrażania.
Popularne wśród testerów są dzisiaj dwa tematy. Shift Left, czyli zwrócenie swojej uwagi na jak najwcześniejsze etapy wytwarzania oprogramowania w celu eliminacji problemów przed ich wystąpieniem, oraz DevOps, czyli przygotowanie podłoża pod wdrażanie niepewnych zmian w sposób jak najbardziej ograniczający ryzyko idące za zmianą i redukujące czas reakcji w przypadku problemu.
Gdzie przy Shift Left a DevOps znajdujemy czas na testowanie? Czy w ogóle potrzebujemy testowania? W jaki sposób i na podstawie jakich przesłanek podjąć decyzję o inwestycji w prewencje, zamiast w odpowiedni monitoring na produkcji?
Podzielę się z wami moimi doświadczeniami oraz konkretnymi technikami, które stosujemy zamiennie z testowaniem, przy pracy z produktem ciągle wdrażanym. Pokażę, jak Shift Left i DevOps wpłynęły na sposób mojej pracy. Naszkicuję problemy stawiane testerom w dzisiejszych realiach, kiedy to stawiamy się na szybkość, a każda mała zmiana potencjalnie ingerująca w pracę programistów musi zostać poprzedzona konkretną analizą strat i korzyści.
Pokażę, że koniec końców osobie dbającej o jakość powinno również zależeć na prędkości. Szybki zespół to zespół dostarczający wysokiej jakości oprogramowanie. Zespół, który nie traci czasu na rozwiązywanie problemów, których nie tworzy.
Join Julian Harty as he discusses how to use Polychrome Testing and emotions to significantly improve how you communicate and how you test software in future.
What if teams approached product design like a science experiment? Use this Lab Report template to test hypotheses & capture evidence. Experiment your way to measurable customer value.
Chapter stage - Building and evaluating prototypesRenner Modafares
This presentation describes how to build and evaluate prototypes using the Enterprise Design Thinking framework by IBM.
This content was presented to Hortolândia DT Chapter members in February/2020, during the weekly Thursday DT session, created to share knowledge and open space to practice the Enterprise Design Thinking (EDT) framework.
Questioning Picture-in-Picture: Why Showing the Participant May Not Be Such a...Steve Krug
People doing usability testing often display video of the test participant in a small picture-in-picture window in the corner of the screen. Theoretically this increases observer empathy and helps convince even the most stubborn executive that their product makes users miserable—and needs fixing.
After years of teaching people to do usability testing, I’ve come to feel that showing observers the participant's face may not always be a good thing. In this presentation, I spell out the pros and cons of using picture-in-picture video.
Slides by Steve Krug, author of Don’t Make Me Think. Presented at the UXPA Boston Conference, May 19, 2017.
Day 2 slides from a two-day workshop on UX Foundations by Meg Kurdziolek and Karen Tang. Day 2 covered research methods that can be used throughout the design process to evaluate and validate design.
Democratising UX: how to spread user research education and insights throughout your organisation
With demand for UX insights within organisations outstripping the capacity of UX teams to deliver research, there is a growing need for greater UX knowledge and capability across different functions within businesses. But how do you spread user research beyond the walls of your UX research team? What is the value of everyone having access to UX insights—or having the ability to run research themselves?
On 26th March, we gathered a range of speakers to share their successes, challenges and expert advice around democratising UX. Learn from a variety of different perspectives on the topic, and have the opportunity to share your own experiences with the community.
Lee Duddell educates the audience on 'Common Mistakes Rookies Make When Testing (and How to Overcome Them)’.
Już sam tytuł ma wydźwięk mocno kontrowersyjny. Jak to zapomnieć o jakości, zwłaszcza na konferencji poświęconej zapewnianiu jakości i testowaniu?
Nie ukrywam, że moim celem jest wywołanie kontrowersji. Chciałbym rozpocząć dyskusję o znajdowaniu balansu pomiędzy prewencją, testowaniem a głodem podjęcia ryzyka przy wypuszczaniu niepewnych zmian w świecie ciągłego dostarczania, wdrażania.
Popularne wśród testerów są dzisiaj dwa tematy. Shift Left, czyli zwrócenie swojej uwagi na jak najwcześniejsze etapy wytwarzania oprogramowania w celu eliminacji problemów przed ich wystąpieniem, oraz DevOps, czyli przygotowanie podłoża pod wdrażanie niepewnych zmian w sposób jak najbardziej ograniczający ryzyko idące za zmianą i redukujące czas reakcji w przypadku problemu.
Gdzie przy Shift Left a DevOps znajdujemy czas na testowanie? Czy w ogóle potrzebujemy testowania? W jaki sposób i na podstawie jakich przesłanek podjąć decyzję o inwestycji w prewencje, zamiast w odpowiedni monitoring na produkcji?
Podzielę się z wami moimi doświadczeniami oraz konkretnymi technikami, które stosujemy zamiennie z testowaniem, przy pracy z produktem ciągle wdrażanym. Pokażę, jak Shift Left i DevOps wpłynęły na sposób mojej pracy. Naszkicuję problemy stawiane testerom w dzisiejszych realiach, kiedy to stawiamy się na szybkość, a każda mała zmiana potencjalnie ingerująca w pracę programistów musi zostać poprzedzona konkretną analizą strat i korzyści.
Pokażę, że koniec końców osobie dbającej o jakość powinno również zależeć na prędkości. Szybki zespół to zespół dostarczający wysokiej jakości oprogramowanie. Zespół, który nie traci czasu na rozwiązywanie problemów, których nie tworzy.
Join Julian Harty as he discusses how to use Polychrome Testing and emotions to significantly improve how you communicate and how you test software in future.
What if teams approached product design like a science experiment? Use this Lab Report template to test hypotheses & capture evidence. Experiment your way to measurable customer value.
Chapter stage - Building and evaluating prototypesRenner Modafares
This presentation describes how to build and evaluate prototypes using the Enterprise Design Thinking framework by IBM.
This content was presented to Hortolândia DT Chapter members in February/2020, during the weekly Thursday DT session, created to share knowledge and open space to practice the Enterprise Design Thinking (EDT) framework.
Questioning Picture-in-Picture: Why Showing the Participant May Not Be Such a...Steve Krug
People doing usability testing often display video of the test participant in a small picture-in-picture window in the corner of the screen. Theoretically this increases observer empathy and helps convince even the most stubborn executive that their product makes users miserable—and needs fixing.
After years of teaching people to do usability testing, I’ve come to feel that showing observers the participant's face may not always be a good thing. In this presentation, I spell out the pros and cons of using picture-in-picture video.
Slides by Steve Krug, author of Don’t Make Me Think. Presented at the UXPA Boston Conference, May 19, 2017.
UX Designer's Toolkit - to design a better worldRachel Liu
Presented at the Creative Meetup: http://www.meetup.com/Creative-Class/events/162137382/ on 9th April 2014.
A UX Designer's Toolkit to design a better world with case studies of good and bad websites/apps as well as interactive exercises to understand the Lean UX process
The 20 Worst Questions to Ask an InterviewerRobert Half
These days, most job seekers know it's a good idea to ask questions of the hiring manager during an interview – as long as they're on point. Here's a look at 20 real-life examples of oddball queries candidates have posed during a job interview that you'd be wise to avoid.
Are you looking to gather insights from your potential customers? When it comes to your prospects, do you really know what they want? Many startup teams tell us they are missing the key information they need to get into their users' mind. Without this information, the products often fall short of delighting users.
There are those that believe that user research and usability testing must be a complex and scientific process that takes lots of time, money, and resources. However, in the real world, most startups don't have the luxury to spend weeks or months on their user research. That's where guerrilla research techniques come into play.
As part of the EBI Interfaces forum, Francis Rowland and Dado Marcora give a talk to promote rapid, lightweight usability testing, followed by a simple demo of a typical test
Usability is how successfully and satisfactorily a person uses a product, document, website, or app to achieve goals effectively & efficiently. Good usability is measured by these factors: memorability, efficiency, errors, learnability, and satisfaction.
Usability for everyone : Google I/O Extended 2018Jagriti Pande
In this talk, I tell the audience how Usability can help create a more inclusive world while helping businesses grow. I also shared ways in which companies can make usability a part of their product development culture
This was a 4-hour workshop that was given at World Usability Day Colombia. #wudco14
Summary:
Now more than ever is the survival of the easiest. Whether the product is a website or a handheld device, success depends largely on how easy it is to use. Usability testing is one of the most effective for creating an intuitive methods. By observing actual people when they use the product, you can get valuable insights if your design is easy to use. Attendees will learn how to conduct a usability test with end users of a product. This workshop is highly interactive and includes several practical exercises to give participants practical experience.
You will learn:
- How to plan a usability testing study
- How to define the goals and objectives
- Explore options (unmoderated usability testing vs. unmoderated & remote vs. in-person)
- How to recruit the right participants
- How to create tasks (Interview-based vs. predefined tasks)
- How to moderate a usability test
- How to analyze and report the results
Usability engineeringHow to conduct User testing Week 4.docxjessiehampson
Usability engineering
How to conduct User testing
Week 4
How to conduct User Testing?
In Week 1, we talked about why users are important for computer systems and discussed What is Usability?
In Week 2, we discussed the fact that users are all very different and the need for having a test plan
Last week, we explained how to design a plan for user testing.
This week, we will explain more about how to actually conduct usability testing and what things we can test …
The $300 million button
Developers thought
that this button would …
enable repeat customers to purchase faster
first-time customers to register because it would make future purchases faster
Web Form Design: Filling in the blanks, by Luke Wroblewski (2008) Rosenfeld Media, http://www.uie.com/articles/three_hund_million_button/
Register
Login
Forgot Password?
Add items to cart
Login / Register
Purchase Items
Step 1
Step 2
Step 3
However, The usability test found
…
First timers
Couldn’t remember if it was their first time
Made multiple false attempts at login
Felt the retailer was going to use their information to pester them
Repeat customers
Couldn’t remember which email/password they’d used
Used the Forgot Password link if they could remember which email
“I'm not here to enter into a relationship. I just want to buy something.”
You do not need to create an account to make purchases on our site. Simply click Continue to proceed to checkout. To make your future purchases are even faster, you can create an account during checkout.
Continue
Login
Forgot Password?
Note: This is a representation of changes. Actual screenshots aren’t available because Spool did not reveal the company.
The solution…
This lecture Content
Before the test
Pre- & post-questionnaires
Conducting the Usability Test
Roles: facilitator, observer and user
How to record observations
Report Writing
From observations to recommendations
Common Industry Report template
Recruiting tips for user participants
Avoid power users
They skew results
If recruiting within
your company …
Don’t let users’ managers observe
Follow up with schedule
Send a clear and detailed confirmation; Make a confirmation call
Screener questions
Typically 20 questions
Clear and specific, no jargon, exact dates, quantities, times
Questions should not lead
“Are you bothered by ….”
Every question should have a purpose
Start with questions that screen out the most people.
Screen
participants
Give reason for the session
Feedback to help us improve the product
Not a sales call
Give length, date, location of session
Offer incentives up front
Explain video/audio taping, if it will occur
Go through screening questions if person is interested
Having decided on the users to test ……
Before the test…
24 hours before, check
the following for yourself …
Tasks can be completed
Tasks are clear and understandable
Materials are available
Time allotted is a ...
Using Automated Testing Tools to Empower Your User ResearchUserZoom
In this Webinar, you'll learn:
-Guidelines for when to use moderated vs. unmoderated testing
-How to structure studies and set up tasks to get valid research results that achieve business objectives for testing
-Tried-and-true tricks for avoiding the most common pitfalls of unmoderated testing
-Advice for recruitment, screening and use of online panels
-How to use automated testing with agile design and development sprints to accommodate tight timelines and satisfy usability needs
Most organizations test their products and services as part of their UX design process, but many of them dismiss the most impactful results. Project teams often lack the flexibility to deal with test results, and decision-makers don't believe that those results need to be dealt with. This introduces unnecessary risk to the user experience and success of any product or service. This slidedeck exemplifies this risk and shows how to get project teams and decision-makers on board with test results.
Yes U can! - User Checks; iterative usability testing with actionable resultsAnouschka Scholten
45 min Workshop @UXCamp Amsterdam 2018 about User Checks, a method for agile usability testing + getting to actionable results fast. Learning by doing: user check in 45 minutes
Julie Grundy gives an overview of user experience Design, why it's important, guiding principles, UX research overview, and tactics used by UX professionals. November 2015.
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page pmgdscunsri
Figma is a cloud-based design tool widely used by designers for prototyping, UI/UX design, and real-time collaboration. With features such as precision pen tools, grid system, and reusable components, Figma makes it easy for teams to work together on design projects. Its flexibility and accessibility make Figma a top choice in the digital age.
Storytelling For The Web: Integrate Storytelling in your Design ProcessChiara Aliotta
In this slides I explain how I have used storytelling techniques to elevate websites and brands and create memorable user experiences. You can discover practical tips as I showcase the elements of good storytelling and its applied to some examples of diverse brands/projects..
Technoblade The Legacy of a Minecraft Legend.Techno Merch
Technoblade, born Alex on June 1, 1999, was a legendary Minecraft YouTuber known for his sharp wit and exceptional PvP skills. Starting his channel in 2013, he gained nearly 11 million subscribers. His private battle with metastatic sarcoma ended in June 2022, but his enduring legacy continues to inspire millions.
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
Visual Style and Aesthetics: Basics of Visual Design
Visual Design for Enterprise Applications
Range of Visual Styles.
Mobile Interfaces:
Challenges and Opportunities of Mobile Design
Approach to Mobile Design
Patterns
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
Fonts play a crucial role in both User Interface (UI) and User Experience (UX) design. They affect readability, accessibility, aesthetics, and overall user perception.
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANEFebless Hernane
CapCut is an easy-to-use video editing app perfect for beginners. To start, download and open CapCut on your phone. Tap "New Project" and select the videos or photos you want to edit. You can trim clips by dragging the edges, add text by tapping "Text," and include music by selecting "Audio." Enhance your video with filters and effects from the "Effects" menu. When you're happy with your video, tap the export button to save and share it. CapCut makes video editing simple and fun for everyone!
ARENA - Young adults in the workplace (Knight Moves).pdfKnight Moves
Presentations of Bavo Raeymaekers (Project lead youth unemployment at the City of Antwerp), Suzan Martens (Service designer at Knight Moves) and Adriaan De Keersmaeker (Community manager at Talk to C)
during the 'Arena • Young adults in the workplace' conference hosted by Knight Moves.
5. the completeness and accuracy with
which Effective users achieve their goals
Efficient
Easy to Learn
Error Tolerant
Engaging
RaeVynn Sands, Flickr, http://www.flickr.com/photos/cronewynd/4689772454
6. Is it effective?
Does the product accomplish what I need?
Can I accomplish all the major tasks?
Is the product missing anything essential to my goal?
Is the product unnecessarily complex? cumbersome to user?
How complete is the result?
What are the core elements of this product?
7. the speed (with accuracy) with which this
work can be done
Effective
Efficient
Easy to Learn
Error Tolerant
Engaging
Insert ANY video of
parallel parking fail here
8. Is it efficient?
How deep is the system?
How many clicks does it take to complete _____?
Does the system give feedback?
Is this loading? Or did the screen freeze?
Where am I? Where am I going?
How can I make this simpler by activating GPS? gesture?
Is the system full of inconsistency?
9. how well the product supports both
initial orientation and deeper learning
Effective
Efficient
Easy to Learn
Error Tolerant
Engaging
Martin Gillet, Flickr, https://www.flickr.com/photos/mgillet/6875700642
Francesco Crippa, Flickr, http://www.flickr.com/photos/fcrippa/7967670670/
10. Is it easy to learn?
How easy is it to complete the tasks?
Can most people learn to use this product very quickly?
Can I complete tasks without the help of a technical person?
Do I need to learn a lot of things before I can get going?
How much hand-holding is needed for return users?
Do I remember where things are in the system?
Do I remember what the icons mean in a system?
11. how well the product prevents errors
and helps the user recover from any that
do occur
Effective
Efficient
Easy to Learn
Error Tolerant
Engaging
iancvt55, Flickr, http://www.flickr.com/photos/iancvt55/13088416513/
12. Is it error tolerant?
Are error messages clear?
How often are mistakes being made?
Is it my fault that the screen froze?
Do users know how to recover from an error?
How do I get out of this mess?
Where can I go for help? HELP!!!
13. how pleasant, satisfying or interesting an
interface is to use
Effective
Efficient
Easy to Learn
Error Tolerant
Engaging
Fernando Messino, Flickr, https://www.flickr.com/photos/krudo/5194217402
14. Is it engaging?
How do I keep users coming back?
Are people satisfied of the product?
What is the impression of the product?
What pleases as many users as possible?
Do users enjoy/like using this product?
Will existing users recommend this product to others?
16. Create a Test Plan - Step 1
Define Scope & Objective
Exactly what are you testing?
How much of the product will the test cover?
E.g. Can someone make a purchase on Site X’s
v2 new prototype?
17. Create a Test Plan - Step 2
Define Scenario
What is the user mindset when going through this part
of the product?
E.g. You’ve been looking for a new computer chair.
Your coworker recommended Site X to you.
18. Create a Test Plan - Step 3
Define Test Metrics
What data are you collecting and measuring? Task
completion? Errors? Time on task? User feedback?
E.g. Likelihood to user, likelihood to recommend, overall
satisfaction, ease of use, confusions, likes or dislikes, etc.
19. Create a Test Plan - Step 4
Recruit Participants
What type of participants will be tested?
How many participants are needed?
Screener?
E.g. Male/Female, 22–45, works 30+ hours a week,
must have a job that requires sitting 6+ hours a day.
20. Create a Test Plan - Step 5
Record Testing Results
Video, audio, or other tools?
Permission to record?
Who’s the note-taker and who’s the facilitator?
If you are doing the test yourself, make sure you have a
recording device to help you capture details.
21. Create a Test Plan - Step 6
Run the test
When and where?
How long?
No more than 90 minutes.
Must reset the environment for each participant.
22. How many test users does it take?
The answer is 5, except when it's not. Most arguments
for using more test participants are wrong, but some
tests should be bigger and some smaller.
— Nielsen Norman Group
23. Moderating techniques
Name Pros Cons
Concurrent
Think Aloud
• Understand participants’ pain
points as they occur
• Real-time feedback and
emotional response
Interfere with usability metrics, i.e.
accuracy and time on task
Retrospective
Think Aloud
Doesn’t interfere with usability
metrics
• Session length increase
• Difficulty in remembering
feedback and thoughts
Concurrent
Probing
Understand participants’ thoughts
as they attempt to work through a
task
Interfere with natural thought
process and progress
Retrospective
Probing
Doesn’t interfere with usability
metrics
Difficulty in remembering feedback
and thoughts
Jennifer Romano Bergstrom, Ph.D., UX Project Leader, Fors Marsh Group; President, UXPA DC. “Moderating Usability Tests"