Aria Telecom is leading innovators in all the telecom services and serving at its best since 12 years......We deals in various types of telecom services and provides support all throughout.. We are all throughout best in IVRS,Dialers,call center set-up and many more

1. ISO 9001:2008
Certified Co mpany
Since 2003 Aria Telecom has grown to become a leader in the voice
processing industry, now located in New Delhi.
is working hard towards satisfaction of our clients, With our team ef-
forts & our clients support we became India’s No 1 IVR, Voice Logger
& in Many more customized telecom solutions company.
Aria has team of more than 20 qualified engineers for R&D & support.
Engineers & also has most experienced team of marketing managers
with technical background to understand client requirements. Aria has
presence in most of the metro cities in India. Aria also has clients out-
side India like Nepal, Bhutan , Africa countries, Arab countries
Award & Recognitions
 Leaders in CTI Solutions Award – Business Sphere
 Technology Excellence Award – Leaders in IVR -2013
 Global Business & Services Award – Leader in Customized Telecom Solution 2013
 Zee Business Award 2014-Leaders in CTI Solutions
 Nasscom Member
 ISO 9001:2008 Certified Company
 Registered with MSME (Micro, Small & Medium Enterprise)
 Registered with NSIC (National Small Industries Corporation of India)
 Trust Seal Certified Company
 P r o d u c t T r a d e M a r k R e g i s t r a t i o n
Why Aria
 Qualified R&D Team
 Robust Products
 Quality & quick support
 Quick & cost effective customization
 Feature rich Products with flexible to suits various clients need
 Fare price
 Good client list
 Leader in Industry
 Provides complete solution
 Universal communication capability like SMS, Email, Voice, Fax,
Mobile apps, web etc.
 Third party Integration
Solution on customer premises – No data risk
 Honest & transparent dealing
 Qualified & experienced marketing Team
Aria Product Profile:
Aria ACCS IVRS
Interactive Voice Response System
TVRS
Telephone Voice Recording System
Embedded Voice Logger
Non PC Based Voice Logger
Aria ACCS-Advance
Inbound out bound complete contact center solution with
ACD, CRM , IVR, Clint info pop-up , MIS reporting <
Agent Recording , Predictive Dialing
Aria ACCS Conference Bridge
Multi party telephonic conference system with authentica-
tion
Aria Call Center Noise Cancelling Headsets: High quality
call center Noise canceling Headset with USB, RJ9,
2.5mm, 3.5mm, Dial pad
Aria GSM Gateway & FCT:
Aria Single Port FCT & 8/16 Port GSM to Voip Gateway

2. ARIA ACCS –Advance (Unified Communication System):
Aria ACCS– Advance
is blended call center solution, can be used for domestic as well as international call center. The system can be used for
inbound or outbound call center or blended operation. Aria ACCS is feature rich product & flexible enough to suit in your requirement.
There are some important features of Aria ACCS.
ACD: Automatic call distribution system is very important part of any call center , Aria CCS provide multiple ACD group for different
requirement , ACD group can be used for inbound as well as outbound campaign. ACD can be configured as per client requirement like ,
Skill based routing , automatic call distribution, UCD is commonly used terminology called Universal Call Distribution, etc.
Queue Message: Every company or process required different queue message to be played while holding a caller. So Aria CCS provides
you flexibility to use message of your own choice in every campaign.
CRM Builder:CRM is again a important tool of any contact center solution, ARIA CCS provide you flexibility to design your own CRM
for all your campaign. Aria CCS has 45 open field to be configured as customer information.
Disposition: After call disconnection, Agent need to fill call status, which called call disposition, ARIA ACCS-Advance has option to con-
figure call disposition of your own choice
Trunk Line Connectivity: ACCS has all industry possible connec-
tivity as a trunk line , such as GSM/ CDMA Gateway , SIP trunk ,
ISDN PRI Line , Analog Co Line etc.
Agent Terminal: You have flexibility to use soft Phone , IP Phone , Analog Phone, Dial pad Headset
Monitoring: ARIA ACCS has various option to monitor the system & you can authorized different person to monitor different campaign,
Even different authority can be given to two different users to access in a similar campaign. So you can create & edit role as per your
choice.
Script Manager: You can define different script for different campaign to help Agent to remember , How he need to greets a caller.
IVR Manager: You can add welcome message, language choice , city / department choice etc in IVR. If you need to configure more
lengthy call flow that is also possible in ARIA CCS. You can define different IVR for different DID.
Dialing Mode: You can define different dialing mode as per your choice & technology, Progressive or Preview dialing . you can also de-
fine pace of dialer. Even you also have flexibility to set redialing pattern & numbers of retry on different status like , if number busy , un
answered , not reachable etc.
Agent Recording: ACCS has inbuilt 100% agent recording, with various search options like by agent, date time, Number, or client name
etc.
MIS Reporting: MIS is again an important toll of any call center suite, ARIA CCS provide various reports to monitor performance of
your call center.
1 .: Call Report
2 .: Agent Login Logout Report
3 .: Call Summary Report
4 .: Agent Report
5 .: Call Details Report
6 .: Agent Performance Report
8.: Call Back Report
ARIA ACCS –Advance (Unified Communication System)

3. A R I A A C C S - X M L I V R
Aria CCS-IVR is one the best IVR tool kit in the world with ex-
tensive features . ACCS IVR has following features.
 Work with Analog as well as digital trunk
 Work on Dialogic , Donjin, Digum, Sangoma Voice Board
 IVR call flow run on XML
 Easy to make your own call flow by drag & drop GUI
 Compatible with existing EPABX
 Universal communication integration
 SMS integration
 Email Integration
 Third party ERP/ CRM Integration
 ISDN PRI , SS7 Supported
 SIP Supported
 Support Inbound , outbound application
 Call history MIS
 OBD IVR for Campaign & electronic survey
I n b u i l t P B X F u n c t i o n a l i t y
Aria CCS-IVR is only windows based IVR which has inbuilt
PBX functions. Means you do not need any PBX to transfer
call to agent or your executive. Extensions can be Soft
Phone , Hard IP Phone or analog Phone.
C o n t a c t C e n t e r F u n c t i o n a l i t y :
Aria ACCS-IVR can function as a complete contact center so-
lution to handle your telephonic traffic. There may be following
features.
 Work independent communication server w/o PBX
 Inbuilt ACD– Call queue management
 Support inbound as well as outbound call
 Support Conference & call transfer
 Inbuilt 45 field flexible CRM
 Configurable disposition
 Call info pop-up
 100% agent recording
 Click to dial functionality
 SMS/Email integration
 Web / ERP /CRM integration
 Any ODBC compliance data integration
 API for integration
 Any type of customization
U S E S O F A r i a A C C S I V R :
Aria CCS-IVR can be used in many industries or functional-
ity like:
 Complaint booking, distribution & Escalation
 Sales leads booking & distribution
 Sales order booking
 Customer care
 Any kind of help line
 Election campaign
 Electronic Surveys
 Call Centers
 Corporate
 Service Industries
 Insurance companies & broking agencies
 Ecommerce Companies
 Banking
 Share broking agencies– transaction confirmation
 Automobile companies & customer care
 Travel agencies
 NGO—Help lines like HIV, cancer , women etc

4. A R I A 1 5 1 N
ARIA 151 N is high quality binaural headset with noise cancelation . Most suitable
for digital phones , IP phones , Soft phone. Can be used in Call Center & high end
office communication . All ARIA QD compatible like USB, Rj9, 3.5mm, 2.5 mm etc.
A R I A 1 6 N
ARIA 16 N is good quality low cost binaural headset with noise cancelation . It is
most suitable for small & medium call centers. Compatible for digital phones , IP
phones , Soft phone, Analog Phone , Telephone Dial pad . Can be used in Call Center
& high end office communication . All ARIA QD compatible like USB, Rj9, 3.5mm, 2.5
mm etc
Aria Professional Noise Cancelation Call Center Headsets
A R I A 3 5 0 - D i a l p a d
16 Digits Incoming & outgoing No display with back light function
15dB speakerphone volume control
Redial, Flash, in-built & headset ring function
Electronic calendar indication
In use indication
RJ-9 jack for headset ,Additional RJ9 jack for monitoring with dual mute
Compatible with ARIA 12N & 151N Headset
A R I A 1 6 2 N
ARIA 162 N is high quality binaural headset with noise cancelation . Most suitable for
digital phones , IP phones , Soft phone. Can be used in Call Center & high end office
communication . All ARIA QD compatible like USB, Rj9, 3.5mm, 2.5 mm etc.
It is also available in direct connection with RJ9 , USB , 2.5mm, 3.5mm etc.

5. A R I A 5 0 0 2 – 2 P o r t U S B L o g g e r
ARIA-5002 is two Channel Voice Recording System with usb connectivity, it can be used
with dircect telephone lines , EPABX extensions , VOIP FXS/ FXO , Wireless Radio equip-
ment etc
We have utilized our available resources in the best possible manner to produce an out-
standing range of PC Based TVRS as per the set international quality. Developed using mod-
ern technology, This is capable to fulfill the diversified requirements of our clients. This has
A R I A 2 1 0 0 – 8 / 1 6 P O R T L O G G E R
ARIA-2108 is 4/8/16 Channel Voice Recording System with PCI connectivity, it can be
used with dircect telephone lines , EPABX extensions , VOIP FXS/ FXO , Wireless Radio
equipment etc
This has excellent capability to perform varied operation such as CRM integration, re-
cording & live monitoring, SMS / email alert integration and GSM recording
 2 Time hardware Compression
 Microsoft windows Based
 Parallel Connectivity
 Compatible with GSM / CDMA FCT
 2 Time hardware compression
A R I A 5 5 0 0 - 3 0 / 6 0 P o r t L o g g e r
ARIA-5500 is 30/60 Channels Voice Recording System with PCI-e connectivity, it can be
used with ISDN PRI E1/T1 line. Can be connected with direct exchange line , PBX router,
GSM PRI gateway etc. Some important Features:
 Microsoft windows Based
 Parallel Connectivity
 SMDR Integration
 Support Incoming/ outgoing / DID no
 Latest HMP based technology
 GSM Compression
 Light & Open Source My SQL Data Base
 Searching Dealing number
 Automatic FTP backup
 Web Based Monitoring & Search Option
 30 / 60 Port in Single Card
 PCI Express Card
 System Health Voice based alarm
 System health alerts on email
 Automatic scheduled FTP Backup
A R I A 3 2 0 0 - 4 / 8 / 1 6 P O R T L O G G E R w i t h M a i l b o x
ARIA-3200 is 8 Channel Voice Recording System with PCI connectivity, it can be used with
dircect telephone lines , EPABX extensions , VOIP FXS/ FXO , Wireless Radio equipment
etc
This has excellent capability to perform in various mode , like Voice Logger , IVR & Voice
Mail functionality .
 2 Time hardware Compression
 Microsoft windows Based
 Parallel Connectivity
 Compatible with GSM / CDMA FCT
 8 Mailbox for each line
 365 different welcome message for each line
 Can be used as Auto Voice Logger
 Automatic FTP backup
 SMDR integration (Optional)
 MS access or MS SQL/My SQL database
ARIA TVRS –PC Based Voice Loggers

6. ARIA 120-1 Port Embedded Logger With Mail Box
ARIA-120 is one Channel embedded Telephone Recording System with SD card to
save voice files. Also has USB connectivity to connect with computer, it can be used
with direct telephone lines , EPABX extensions , VOIP FXS/ FXO , Wireless Radio
equipment etc
 No need Computer
 Inbuilt speaker, mike & Display to search & listen recording file
 Parallel Connectivity
 Compatible with GSM / CDMA FCT
 Answering machine to leave message in case of no answer
 Auto answer & record facility
 SD card support up to 32 GB
 Software to search & play file in PC
ARIA Embedded Logger –Non PC Based
A R I A 8 0 0 – 4 / 8 P o r t E m b e d d e d L o g g e r
ARIA-800 is Four/ Eight Channel embedded Telephone Recording System with SD card /
HDD to save voice files. Also has LAN Port connectivity to connect with computer, it can
be used with direct telephone lines , EPABX extensions , VOIP FXS/ FXO , Wireless Ra-
dio equipment etc
 No need Computer
 Inbuilt speaker, mike & Display to search & listen recording file
 Parallel Connectivity
 Compatible with GSM / CDMA FCT
 Answering machine to leave message in case of no answer
 Auto answer & record facility
 SD card support up to 32 GB or 500 GB HDD
 Can also be used in conference recording
 Software to search & play file in PC
ARIA 5100 Series USB Based TVRS
4/8/16 Port
Telephone Recording
Wireless Radio Recording
Recording on Voltage drop
Recording on audio
Live Monitoring
Analog Trunk/ Extensions Recording
Digital Phone Recording
IP Phone Recording
Live Monitoring
Incoming / Outgoing / Missed Call
Compression: User has a choice to select from various compres-
sions Algorithm to use the Hard Disk space in optimum way. Even;
selection to record calls in RAW format is also available for recording
digital tones.
Remarks: Customized Solution for putting remarks (Call Details,
Frequency, From, To, Group, Signal Strength, DF Information, Tran-
script, Memo, Commands) used to examine Telephone & Radio In-
terception Calls
Log Details: Administrator will be able to get log of all the activities
performed by the Users/Operators during Operation of the Voice
Logger.

7. ARIA GSM to VOIP Gateway—8 Ports
A R I A A R - 6 8 0 – S i n g l e P o r t G S M F C T
ARIA GSM FCT is a single channel GSM which can be used to convert GSM
to Land Line. It supports all GSM frequency bands, providing world-wide us-
age flexibility.
ARIA GSM FCT is an ideal choice for small offices, Call Center etc to reduce
the cost of communication.
ARIA FCT can be easily connected to your existing PBX or Telephone
Specifications:
Dual band GSM 900, 1800
Operating Voltage : 12V DC
2 Nos. RJ 11 JACK
Compact Plastic Cabinet
5 DB Antenna
Support all operators
Easy Insert SIM
Compatible with all PBX
Support CLI
Key features
Support 8 channels 8 SIM cards
Support 850/900/1800/1900MHz quad-band GSM network
Support BTS and carrier change and locked
Support IMEI and PIN modify
Support encryption: RC4, VOS , OEM encryption support
SMS receiving/batch sending, AT command compatible
Support USSD balance enquiry
Automatically lock/switch SIM card according to its balance, balance
alarm
Support SIP registration and peer-to-peer
Support Hotline, Phone book, Speed dial, Dial Plan
Update firmware by local or internet
Field proven compatible with Asterisk-based soft switches
Single-channel debug for manual calling, directly AT command
LCR automatically route calls
Centralized network management
Caller ID detection and generation
Master and slave SIP server
VLan and QoS support
SIM card hot plug
Calling Statistics
Suitable for Predictive dialer & IVR
ARIA GSM to VOIP Gateway—16 Ports
A R I A A R - 6 8 0 –
S i n g l e P o r t G S M F C T

8. Aria Telecom Solutions (P) Ltd. Website: www.ariatelecom.net
New Delhi , Mumbai , Ghaziabad, Hyderabad , Bangalore Email: sales@ariasolutions.net
Tele: +91-120-4763988, 9818788008 Tele/Fax: +91-120-4205454
A R I A A C C S – C o n f e r e n c e B r i d g e
ACCS—Conference Bridge is PC based System which working on Linux
based with following features:
 Welcome Greeting
 Entry through PIN or w/o PIN
 Play music if admin not joined
 1920 Concurrent Calls.
 Configurable group & user
 Option to Lock Conference, after pre defined time
 Name announcement on user entry & leaving
 Conference Call recoding
 Connectivity through PRI or Analog Line / Extensions
 Software based application run on Linux centos OS/ MS Windows
 Outbound conference
 Administrator can mute and un mute a person
 Forceful exit of participant by Admin
A R I A U C S : U n i v e r s a l C o m m u n i c a t i o n S y s t e m
ARIA UCS-Unified Alert System has the capability to use all the popular media
described above to communicate.
 Aria UCS– SMS/ Email system can handle incoming & outgoing SMS as per
business process
 You can make one year schedule for all information / services to send alert &
choose media like SMS/Email / Voice Call etc.
 Contacts & important information against contacts can be saved in the CRM
like their contact details, account id, TIN NO, PAN NO, TDS etc.
 Predefined & customized messages can be sent to clients
 Can be used for reminders , appointments , tax deposit , Tax return , Payment
reminders, Insurance policy reminders , Service due reminders, Birth day /
Anniversary wishes, Discounts / Schemes alerts other Utility reminders etc
 Cost effective Solution & very low running cost
Prospective Client for the Solution:
 Charted Accountants / Advocates
 Automobile Service Provider
 Real State / Builders
 Doctors , Nursing Homes / Path Labs
 Insurance provider
 Other service providers
 Govt. Health other scheme
C u s t o m i z a t i o n @ A R I A :
The best feature of ARIA is that all ARIA products are 100% in-house designed & developed. So they can be modified & re structured as per
client business process.
Not only this Aria Can integrate all our products with existing ERP/ CRM & other source of communication like Website , portal , SMS,
Email, FAX etc.
M o b i l e A P P S :
Aria Also have ability to develop customized Mobile Apps as per client utility with data base or web integration in Android, Symbian & IOS
etc

9. ARIA NAMASTE LIVE CHAT:
Aria Namaste is just not the simple web chat which is just used for text chat with website
visitor, rather a complete contact center solution with following exclusive features.
Key Features:-·
 Department wise routing
 Complete chat history
 Integration with existing data base , CRM, ERP etc for agent pop-up *
 Comprehensive visitor history with location country , city etc
 Live visitor monitoring
 Live agent monitoring
 Chat Transfer to other agent with chat detail *
 No resources required
 Customizable Disposition
Corporate Clients:
 Okaya Inverter
 Sony India
 Hyundai Moter
 Honda Cars
 Kafila Travel
 Power Grid
 Networth Direct
 Vizag Steel
 BEL
 Globe Capital
 ONGC
 Hindalco
 SMC
 Cipla
 Trust Line
 Canara HSBC

Government PSU Clients:
 Power Grid
 Vizag Steel
 BEL
 Indian Army
 Indian Air force
 ONGC
 BSNL
 Indian Pharmacopeia
 HIV State control Society Jharkhand
 HIV State Control Society Arunachal Pradesh
 Lakshadweep Development Authority
 Andman shiping help line
ARIA ACCS-Vmail (PC BASED VOICE MAIL):
Aria ACCS-Vmail is PC based voice mail , which can be integrated with any PBX.
Key Features:-·
 Welcome Message , Non business hours / Holiday Greeting
 Mail box for each extension with personalized greeting
 SMS alert
 Voice Message on Email
Call Center Clients:
 Microtek Inverter
 Shakti Pump Ltd
 Microtek Inverter
 One sky Shop
 Sukam Inverter
 Ziqitza
 Madhusudan Dairy
 Pantel
 Movie Magic
 Chandigarh University
 Sanjay Institute of Technology & Management
 JKM Motor
 Beam Money
Aria Telecom Solutions (P) Limited
Website: www.ariatelecom.net
Email: sales@ariasolutions.net
Tele: 0091-120-4763988