Here is an overview of Interactive Intelligence. A true all in one solution for Voice, and buisness process automation.

1. THANK YOU FOR MEETING WITH US TODAY WELCOME On behalf of Absolute Networking thank you for attending an introduction of Interactive Intelligence and the benefits it can provide your organization

2. Interactive Intelligence Inc. Corporate Overview

3. Founded 1994 Publically Traded: Nasdaq ININ Innovative, first-to-market approach 1st all-in-one platform for enterprise & contact center telephony 1st SIP-based IP contact center suite 1st all-software IP PBX Headquarters: Indianapolis, Indiana Regional North America HQ offices: Offices throughout EMEA, A/ Pac 600+ employees Annual revenues more than $121 million… and growing! Innovation… A Solid Foundation

4. History of Innovation By the time a Hardware PBX is designed, engineered and sent to production, the technology is already old!

5. How We’re Different…

6. One Development Team One Platform Software Licenses, not Cards in a Phone System Applications designed to work together Lower Cost of IT Management Single Vendor SINGLE, ALL-IN-ONE PLATFORM

7. Traditional Telephone System with bolt-on applications Octel Voicemail RightFax Fax Server Nortel ACD VoiceXchange IVR All applications disperate Premiere Audio Conferencing Comvurgent Call Recorder E-Voice Auto Attendant Traditional PBX Typical Enterprise Client Cost: $175-200,000

8. Total IP Communications Application Suite Think licenses, Not Hardware! Fax Server Unified Messaging Voicemail ACD Windows Telephony Client and IP Phone CTI Server IVR All applications pre-integrated! Audio Conferencing Call Recorder True all-in-one solution Auto Attendant Administrator’s Console Interaction Center™ End-to-End Reporting

9. Fax WFM Recorder Dialer VM IVR ACD PBX A Comprehensive, All-in-One Platform One Development Team One Platform Licenses, not Cards

10. OPEN STANDARDS No need to buy Proprietary Hardware sold by the Manufacturer Example: Cisco sells Cisco phones and Hardware; Avaya sells Avaya phones and Hardware. These devices will NOT work with competitor’s systems. With Interactive Intelligence, YOU make the choice of phonesets and hardware. Any SIP-Standards device will work with the system You have the choice of a $100 phone and are not required to purchase a proprietary vendors phone for $500 or more! Interactive Intelligence let you choose how to equip your offices

11. INTERACTIVE INTELLIGENCE: Open Standards: Many Brands, Many Options

12. Traditional PBXs in the Enterprise Client space averages between $175,000 and $200,000 That does not even include the cost of the Disparate Applications like Voice Mail, Conferencing, Unified Messaging and others PBXs have a planned replacement of 5 to 7 to 10 years…that means over a 20-year period you may spend: $175,000 x 3 purchases = $525,000 or more! 100% Software System

13. The system’s intelligence is in the software, not in a hardware device Server will need to be replaced, but…wouldn’t you rather replace a $3-5000 server than a $175-200,000 PBX? The System never needs to be replaced. It’s software, not hardware The 100% Software system will be as new 20 years from now as it will be the very first day Lower Maintenance costs, no cost for upgrades 100% Software System

14. All-In-One Platform Open Standards 100% Software QUICK REVIEW

15. Interactive Intelligence Truly a Global Company

16. Global Market Coverage

17. Global Market Coverage

18. Reliability and Disaster Recovery Secondary Location Primary Location

20. On Demand Recording

21. Presence Management

22. Exchange-based UM

23. Integrated Fax Server

24. One Number Find/Follow Me

25. Integrated Web Chat

27. Great Plains Client, Outlook or CRM Click to Dial on Contact Phone Fields Call Controls:Within your Great Plains Client Toast Pops for Inbound Calls

28. IC Outlook Unified Messaging Faxes Voice Mail Text Chat Recordings Call Recordings

29. Are you on the GO? Interaction Client Mobile Edition Check other user presence Create conference calls Change personal presence Record a call Smart Phone With any SmartPhone, you can hear your office voicemails, get email and make calls through the system

30. Additional Features SIP Soft Phone Using Interaction Client and a USB headset instead ofa SIP hard phone Supports QoS and allows users to select a compressioncodec when on the road in low bandwidth locations. Supports the use of SRTP to encrypt the audio stream. Improves audio quality and user experience, includinga simplified login process. Ideal for road warriors as well as those working within an office facility

31. Proven Solution Magic Quadrant for Contact Center Infrastructure, Worldwide, Gartner, Inc., Nov. 18, 2008 The Gartner Magic Quadrant is copyrighted 2008 by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Interactive Intelligence.

32. Make the Leap from Hardware to Software! The only 100% software IP Telephony system that never needs to be replaced! 4,000+ organizations in virtually every industry Dynamic businesses like these know the Interactive Intelligence power!

33. LOCAL COMPANIES UNDERSTAND! State of Indiana

34. More than 100 awards, including… Best All-In-One Multimedia Contact Center 2008

35. SUMMARY An All Software, All-In-One, Open Standards solution built on a single platform that never needs to be replaced. Multi-Interaction access from Desk Phone, Client, Mobile Device or Soft phone Advanced Feature Set & Capabilities Less Integration Time and Lower Cost of Ownership Greater Productivity with Greater Ease of Use for all Staff Members Thank you for the gift of your time.