The document outlines the process flow for an outpatient department. It details the steps a patient takes from initial inquiry through consultation, testing, and treatment. Key stages include registration, seeing a patient representative for information, routing to the appropriate areas like labs or pharmacy, and collecting test results or medications. Maintaining high standards of patient care, flexibility, and efficiency throughout is emphasized.

2. Client Goals Flexibility Safety
Sustainability Functionality Aesthetics
Ergonomics Process Flow Work Flow
Environment
Operational
Economy
Standards
Compliance
Evidence
Based
Patient
centricity
Value

4. Patient In
Enquiry
counter
Registration
counter
Patient fills
Registration Form
Cash counter
Consultation
reception
Receipt
OPD File
Patient visit the
Consultant
Patient routed to
Laboratory/
diagnostics area
Dispatch
counter
PRE routes
patient to Pharmacy
-First contact with PRE( Counselor)
-PRE informs about doctors availability,
timings, treatment plan , tariff & any
other information.
Routes to registration counter
If new?
If review?
PRE issues
UHID card
Review
New
-Enter the form details in HIS
-Patient snap clicked & UHID
card generated
Issue
Investigations?
Admission ?
Cross consultation?
Patient
out
-Pharmacist checks the
prescription
-Enters the details in
pharmacy HIS
-Generates bill & Issues
medicine
Lab/
Diagnostic
Process
follows
Patient collects
the report
Admission
follows
Test
report
UHID
card
Admission /
Investigation/
Consultation
Admission
If Consultation
IF Investigation
IF Admission
Medication
Yes
-PE handovers patient & OP
file to concerned OP nurse
-OP nurse enters the patient
details in log register.
-Takes patient vitals and
records in case sheet.
Available?
If cross consultation
Yes
No
PRE arrange for
appointment
OUT PATIENT DEPARTMENT
Demand Estimate
Space Plan
Process Flow

5. Clinical Adjencies
Process Relationships
Zoning